For Entrepreneurs with David Skok
SEPTEMBER 25, 2018
There is much hand wringing in the startup ecosystem about various forms of signaling between the seed and A rounds. Conventional wisdom, and advice, abounds: entrepreneurs should never include a venture firm in their seed round because it’ll scare other VCs off from pursuing the A. After all, the “insider” VC has more information and.
Intercom, Inc.
SEPTEMBER 26, 2018
In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Remember those halcyon days when software was sold through licenses and you only had to win over each customer once to stay profitable? Those days are over.
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Tom Tunguz
SEPTEMBER 23, 2018
About two years ago, Marketo was publicly traded and valued at roughly $1.1B. Vista Equity paid $1.8B to take the company private, a 64% premium. At the time it was taken private by Vista, Marketo generated $241M in trailing revenue, growing at 35% annually. Its net income margin was -31%. Last week, Adobe announced they acquired Marketo for $4.75B.
Entrepreneur - SaaS
SEPTEMBER 26, 2018
Even the smallest businesses can benefit from readily available technology, so why won't they use it?
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
For Entrepreneurs with David Skok
SEPTEMBER 25, 2018
There is much hand wringing in the startup ecosystem about various forms of signaling between the seed and A rounds. Conventional wisdom, and advice, abounds: entrepreneurs should never include a venture firm in their seed round because it’ll scare other … The post We’re Overthinking Seed Round Signaling Effects appeared first on For Entrepreneurs.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Tom Tunguz
SEPTEMBER 25, 2018
Dr. Richard Cook, formerly an associate professor at the University of Chicago, published a paper in 1998 entitled How Complex Systems Fail. In his paper, Dr. Cook lists 18 observations from his research in medicine about failure of complex systems. His insights are directly applicable to running software at scale, and those observations informed our latest investment in Gremlin.
Incredo
SEPTEMBER 28, 2018
Having an awesome SaaS in mind is a great start, but you also need to think about execution. ReactJS and Angular are both front-runners as JavaScript technologies, leading developers to choose typically either one for the project. Both of these are neck-in-neck when it comes to competition, so it can be a bit difficult to pick a preference. For this reason, we’re going to look at the pros and cons of both to understand which is the right fit for your SaaS.
Sales Hacker
SEPTEMBER 24, 2018
Sometimes, simple ideas can spark revolutions. What if I can bring and use a phone anywhere I go? (Hello cellphones; goodbye phone booths !). What if my friend can receive my letter as soon as I send it? (Goodbye snail mail; hello email!). What if sales reps can really harness the full potential of the pricy software tools we thought would turn us into sales superstars?
Intercom, Inc.
SEPTEMBER 24, 2018
Messaging has fundamentally changed how businesses and customers communicate. Now we believe we’re on the cusp of another change which will drive faster growth for businesses who embrace it. On October 11th, we’ll share our vision for this next chapter in business growth and what we’re building so you can benefit from it. Seven years ago, we made a huge bet on what was then an unheard of thing: business messaging.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
Unbounce
SEPTEMBER 24, 2018
Ah, they grow up so fast. The fifth annual Call to Action Conference has now come and gone and it was a helluva time, as always. Having been at Unbounce for 4 years now, I’ve seen CTAConf grow from a grassroots sproutling with 300 attendees to a 1,000-person event taking over the Queen Elizabeth Theatre. This year’s theme was “The Marketing Revolution” in response to the fact that marketing has changed.
Chart Mogul
SEPTEMBER 26, 2018
Welcome back to SaaS Metrics Refresher. After all of that negativity last week with churn, this week we're looking at a far more positive aspect of subscription businesses: expansion! “Expansion MRR shows if the company can deliver more and more value to customers and monetize that value. Being able to generate expansion MRR is extremely valuable, especially longer term.
Sales Hacker
SEPTEMBER 24, 2018
How do modern buyers like to be sold to? Does cold outreach on Linkedin ever work? Is 1 to 1 video an effective selling medium? Does anyone pick up the office phone? A new sales engagement survey from The Bridge Group, Modern Sales Pros and Sales Hacker provides answers to all these questions and more, based on data from nearly 800 survey respondents.
Intercom, Inc.
SEPTEMBER 25, 2018
The number of tools used by sales and marketing teams only continues to grow, and with that expansion of options, it is more crucial than ever that you ensure your budget and time is being spent on the right tools. At Intercom, we want to make it easy for our customers to see the value of building real relationships with leads and customers. That’s why we recently released our new revenue and sales team performance reports , which gives marketing and sales teams instant visibility into how using
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
FastSpring
SEPTEMBER 25, 2018
It should come as no surprise that one of the two certainties of life also follows you into the digital world. We’re talking about everyone’s favorite topic, taxes. But if you thought the same policies for collecting sales tax in physical brick and mortar stores applied to digital businesses, think again. Online stores enable customers to shop anywhere around the world, regardless of their physical location.
Net-Results
SEPTEMBER 24, 2018
As much as marketing automation WILL save you time once you’re set up: it’s still too much work starting out. The sheer amount of steps to take and things to take account into when setting up even a simple automation is still staggering. Because marketing automation software often functions as the hub of customer data, […]. The post What are the biggest weaknesses/shortcomings of current marketing automation software?
Sales Hacker
SEPTEMBER 25, 2018
This week on the Sales Hacker podcast, we interview Andrea Gellert , one of the most respected marketing and sales executives on the East Coast. Andrea is currently CMO and CRO of OnDeck and has built an incredible career as a marketer over the past 20 years. Andrea started her career at American Express and worked extensively on the OPEN program there before making the leap to start-ups.
Totango
SEPTEMBER 24, 2018
Customer Success for the Enterprise, held on September 18th in NYC was an exciting chance for Customer Success leaders from around the world to exchange their innovative ideas in this ever-changing space. . Four topics stood out from the discussion: enabling customer-centricity, turning insights into action, driving results that last, and deciding to buy a CS solution over building one in-house.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
FastSpring
SEPTEMBER 28, 2018
Getting customers to throw items into their shopping carts is only half the battle. Closing the sale and making sure that the products don’t get lost in shopping cart limbo is just as important as attracting the right customers. For ecommerce, trust is everything. Customers trust that your ecommerce store is securely handling their payment information and that they’ll get the product they are paying for.
CustomerSuccessBox
SEPTEMBER 27, 2018
Why is it critical to reduce the onboarding time? Let us start from the basics. As we know, in the B2B SaaS space, customer onboarding is one of the major tasks that needs to be focused on. The effectiveness of customer onboarding decides how successful the customer will be in the future. As we all know, to be a successful SaaS company, we need to ensure that our customers are able to achieve their goals.
ITPro
SEPTEMBER 28, 2018
News. The next releases make use of Salesforce’s Einstein and UX makeover.
ChurnZero
SEPTEMBER 28, 2018
Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. . Topics discussed included: How Customer Education scales a Customer Success team.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
Navint
SEPTEMBER 27, 2018
Tien Tzuo was the featured speaker for the Executive’s Club of Chicago inaugural program of its 2018-2019 Signature Series earlier this month. The topic, of course, was the subscription economy and Tien’s new book, Subscribed. Being one of very few consulting firms that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event.
Upscope
SEPTEMBER 26, 2018
Customer success manager (CSM) job descriptions vary greatly across companies, depending on size and philosophy. Some are account managers re-labelled as customer success managers, others go all in with the philosophy and many partly implement it. Below are several job descriptions which cover this range. Great read : User Onboarding Proven to Work and Reduce Churn ?
OpenView Labs
SEPTEMBER 24, 2018
We’re thrilled to welcome Highspot to the OpenView family as we lead their $35M Series C. Highspot is the leading sales enablement platform that helps world-class brands like Amazon, Aetna, Dropbox and Starbucks optimize, organize and share sales collateral. When technologists and investors idealize about revolutionizing archaic workflows, rarely do they consider the sales and marketing tech stack.
Audacix
SEPTEMBER 24, 2018
There are an unending list of reasons that compel SaaS companies and digital teams to ship each release at greater speeds. Your customers demand more responsiveness, your business demands more revenue and your competition isn't slowing down so why should you? This need for speed often leads software delivery teams to take shortcuts and turn a blind eye to spot fires that, seemingly "from nowhere" turn into soul-sapping infernos.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
Sales Hacker
SEPTEMBER 24, 2018
Rev up your sales process with the best sales books. Need a reason to pick up a new sales book? Here’s one: learners are earners. In fact, a five-year study of self-made millionaires from author Tom Corley found that 88% of respondents read for at least 30 minutes a day. That’s not a coincidence. To kickstart your reading habit, set aside 30 minutes in your daily routine to dive into the titles that interest you most.
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