Tom Tunguz

JULY 10, 2024

Pricing an AI product will be a defining question in software for the next few years. AI products offer productivity gains. But greater productivity may reduce the demand for seats over time, ultimately decreasing the size of software markets. We can observe the market trends today across some of the larger SaaS companies who offer AI pricing. Company Product Base Price AI Price Ratio Github Github Enterprise 21 10 0.67 Gitlab GitLab Duo 19 20 1.05 Google Workspace Business Plus 18 20 1.11 Loom

AI 202

AI Pricing Sales Hiring Strategy 202

SaaStr

JULY 8, 2024

Dear SaaStr: How Can You Ensure a Smooth Transition When A New Team Member Takes Over a Customer Account? Add value in the first interaction. There’s nothing more frustrating than getting a random email, “Hi, Tony is gone from the company. I know nothing about you, but I’m your new rep. Can we schedule a call?” Find some way to add value.

AI 238

AI 238

Predictable Revenue

JULY 11, 2024

Benjamin Dennehy brings his unfiltered approach to sales training, sharing insights on why salespeople struggle and how to turn things around. The post Why Most Salespeople Fail and How to Avoid It appeared first on Predictable Revenue.

Revenue 130

Revenue Sales Development 130

Stax

JULY 9, 2024

It’s no question that the world has been digitally transformed — both in business and in life. We can hail a ride from a mobile app, and our transactions for all sorts of goods and services can be easily paid for from our phones. Physical wallets are phasing out, left behind in favor of digital wallets and other digital payment options. All you need to use a digital wallet is a smartphone.

Payment Methods 163

Payment Methods Payment Services Merchant Services Payment Solutions 163

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Intelligence

The Moz Blog

JULY 8, 2024

Tips applicable to local business marketing were wonderfully plentiful at this year’s MozCon. Today, Miriam shares the takeaways that rang bells and lit bulbs for her.

Marketing 114

Marketing Business 114

User Pilot

JULY 10, 2024

You’ve probably heard the terms customer engagement and customer experience used interchangeably. The confusion makes sense, too, since the two concepts are similar, with both aiming to build customer loyalty. However, they’re not the same. Customer engagement focuses on active interactions between customers and your brand, while customer experience looks at the overall feelings a customer has throughout their entire journey.

Engagement 110

Engagement Customer Lifetime Value Social Media Branding 110

Nimble - Sales

JULY 10, 2024

Whether you’re a salesperson engaging with a lead or an accountant following up with invoices, establishing and nurturing relationships with contacts and clients is crucial for business success. Email sequences provide a structured and automated way to create and maintain The post Nimble Releases Email Sequence Templates for Seamless Campaign Building appeared first on Nimble Blog.

Payment Features 64

Payment Features Engagement Business 64

Sales Hacker

JULY 8, 2024

David Greenberger leads CHEQ’s North America sales team. CHEQ is a cybersecurity platform primarily focused on protecting the Go-to-Market organization (preventing fake leads to sales team, skewed analytics from bots/malicious users etc). David is well-versed in building and perfecting Go-To-Market processes both from $0 and at 100 y/o companies. CHEQ is David’s 5th startup.

Scale 106

Scale Sales Hiring Scaling Cybersecurity 106

ChurnZero

JULY 9, 2024

Last month, Jared Orr made three strong recommendations, from a CSM’s perspective, for customer success leaders looking to help their CSMs succeed. I wanted to complement his suggestions with three of my own, written from the perspective of a VP of customer success. In both cases, we’re addressing the findings of the 2024 CSM Confidential Report , which reveals that while CSMs are generally happy, motivated, and dedicated in their roles, the majority are struggling with heavy workloads and goals

Sales Hiring 98

Sales Hiring Headcount Scale Customer Success 98

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

Management

Clouded Judgement

JULY 12, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Red Queen Effect I strongly believe in two competing truths with respect to AI and its impact - the size of the prize will be bigger than we imagine now, BUT we’ll overestimate it in the short term. I believe this sums up a lot of the debates around “too much capex too little revenue.” It’s just too early draw any long term conclusions

Cloud 282

Cloud AI Investment User Experience 282

SaaStr

JULY 11, 2024

How do you raise funds beyond Series B? If you’ve made it that far, congrats! You’re one of the lucky 15% that raised seed funding and made it to Series B. It also means you’re highly likely to get an exit at some point. There’s only a small chance that it’ll be an IPO exit, and Stacey Bishop with Scale Ventures shares what it takes to get to that next level of funding.

Scale 228

Scale Scaling Churn Investment 228

Tom Tunguz

JULY 11, 2024

In a world where AI agents are 2.5-3x as productive as humans, which would parallel mechanical robots, how does a software company price? Building on yesterday’s post , pricing in software companies may change significantly when AI agents become the norm. The SaaS business model of the last 20 years for SaaS is a beautiful one. Annual prepaid contracts are free loans to software companies ; seat-based pricing is a tangible metric for pricing ; as a client grows so does this account, produc

AI 214

AI Pricing Software Compensation 214

User Pilot

JULY 9, 2024

What is a customer experience management strategy? Why is it important? How to create it? These are some of the questions this article covers, so if you’re after the answers, you’re in the right place! We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product.

Strategy 111

Strategy Management Benchmarks Onboarding 111

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Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

SaaS Payments

Buffer Resources

JULY 11, 2024

As a professional, there’s no better way to future-proof your career than building your personal brand on LinkedIn. Establishing yourself as a thought leader and building an engaged audience on the platform can help generate new customers for your business, exciting job opportunities, and even paid side projects as a B2B (or B2C) creator.  I’ve been focused on building a personal brand on LinkedIn since mid-2022 (that’s just about two years at the time of writing this),

Branding 108

Branding Social Media B2C Engagement 108

SaaStr

JULY 12, 2024

So I wondered how many of us still pay sales reps in SF and NYC more than the rest of the country. Or put differently, pay reps outside of the top most expensive tech centers … less. There are arguments on both sides on whether to pay reps the same everywhere across U.S. … or not: SF and NYC are much more expensive in terms of cost of living.

Scale 215

Scale Scaling Sales SaaS 215

Tom Tunguz

JULY 7, 2024

The SQL statement above is a quote from our recent Office Hours with Benn Stancil. It’s not a SQL statement that would work today in a cloud data warehouse. But an LLM would understand it : summarize the book Moby Dick in two sentences. Sure enough, ChatGPT answers the question : This pseudocode blends the structured queries of data analysis with the unstructured data contained in a classic novel.

Artificial Intelligence 201

Artificial Intelligence ChatGPT Data Analysis AI 201

Stax

JULY 11, 2024

1.3 billion. That’s the estimated number of iPhone users as of 2024. With Apple capturing 62% of the smartphone market share in the United States, it’s clear as day that the iPhone is a leader when it comes to mobile technology It’s no wonder that Apple Pay continues to gain traction. Research from TechReport shows “507 million global Apple Pay users, of which the US accounts for 45.4 million.” Another interesting fact?

Merchant Services 88

Merchant Services Payment Methods Payment Services Point of Sale 88

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Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

Payments

The Moz Blog

JULY 9, 2024

Does developing a link building plan sound daunting? Steal the blueprint I've used to create successful link building strategies for my clients.

Development 106

Development Strategy 106

SaaStr

JULY 9, 2024

So venture capital turns out to be a pretty tough business. Imagine a $150m seed VC fund that buys 15% stakes in each startup. They write some follow-on checks, but ultimately, typically get dilutive to about 10% ownership. Then one start-up in the fund is sold for $500m. An epic amount! How much does that return for the VC fund? $50m. A lot. But … but … it’s only 33% of the $150m fund.

Investment 215

Investment Venture Capital Social Media Startup 215

Buffer Resources

JULY 8, 2024

I have been baking sourdough bread for a bunch of years and when the pandemic hit, I was one of those people who was getting calls for sourdough baking advice. I remembered the challenges of learning to bake and creating my first starter, and that turned into a new product idea — a warming device to keep sourdough starter consistently at the right temperature.

Social Media 89

Social Media Engagement Development Branding 89

Stax

JULY 9, 2024

More and more, cash-only businesses are falling by the wayside, unable to keep up with consumer demand for convenient electronic payments. The world of Electronic Funds Transfer (EFT) payments is vast, spanning just about every payment method you can think of. This post covers everything you need to know about EFT payments. TL;DR An Electronic Funds Transfer is an umbrella term for payments that are conducted electronically—essentially, any payment method except for cash and paper checks.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

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The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

Data

The Moz Blog

JULY 12, 2024

Emma shares how to cater to user behavior shifts during times of economic turbulence using thorough research and user journey mapping.

98

98

SaaStr

JULY 6, 2024

Most sales leaders and sales teams talk about using Spiffs to hit certain goals. To incent a certain revenue goal this month, to try to incent selling a new product, a new add-on, etc. Sometimes, to incent folks to help others on the team. A spiff — an extra bonus for achieving a goal beyond just their core bookings targets. “Let’s Do a Spiff!

Sales 217

Sales Revenue 217

Buffer Resources

JULY 9, 2024

If you’ve ever been stumped for ideas on what to post on TikTok, you’re not alone. Our own audience at Buffer often tells us that ideas are a major barrier to content creation for them. Well, it looks like TikTok heard our cries and created a tool to address this specific issue: Creator Search Insights. This tool is a game changer and is extremely valuable for both creators and brands looking to grow on the platform.

Social Media 80

Social Media Trends Innovation Engagement 80

User Pilot

JULY 7, 2024

How do you identify and optimize customer journey touchpoints? This is the main question that the article tackles. Before we get down to it, we also cover different stages of the customer journey and examples of touchpoints at different stages. To inspire your product team. Ready to dive in? TL;DR A customer journey is all the customer interactions and experiences with an organization, from initial discovery to ongoing use and beyond.

Social Media 64

Social Media Onboarding Engagement Interviewing 64

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

AI

BetterCloud

JULY 11, 2024

This blog is a deep dive of security challenges in this year’s State of SaaSOps. Download the report The influx of SaaS has been a double-edged sword. We’ve embraced the agility and efficiency of cloud-based apps, but keeping our data safe in that sprawling ecosystem? That’s a whole other story. IT is juggling dozens (sometimes hundreds) of applications, access controls that resemble a plate of spaghetti, and a constant feeling like one wrong click could unleash a data breach nightmare.

Data 59

Data Technical Review SaaS Cybersecurity 59

SaaStr

JULY 10, 2024

So there’s a vertical SaaS company at over $600m ARR that is extremely well known to its customers that you’ve probably never heard of — Instructure. Instructure is one of the leading learning management systems for education with its Canvas product. Your kids may well use it. You may have in college, too. It was founded in 2008 but took a while to get going, hitting $1m in revenue in 2011 selling to Utah schools — and then scaled from there.

Scale 204

Scale SaaS Payments Payment Services Payments 204

Inturact

JULY 9, 2024

Lead generation is the lifeblood of any successful SaaS company. Finding and attracting potential customers is crucial for growth in the competitive software-as-a-service landscape. But how can SaaS businesses effectively generate high-quality leads? The answer to this question is precisely what we’ll explore below.

SaaS 59

SaaS Software Business 59