Chargebee
AUGUST 22, 2024
As I hurried around my kitchen recently before the first of many early morning calls, I became acutely aware of how many things in that small moment of my day are subscription-based. My cat and dog’s food gets delivered monthly from Smalls and The Farmer’s Dog.
USIO
AUGUST 19, 2024
SaaS Payment Integration for Software Companies In the ever-evolving landscape of software companies, effective payment integration is crucial for success. Comprehensive SaaS payment integration for software companies prioritizes seamless payment solutions, helping businesses streamline their financial operations and enhance their revenue streams. Cutting-Edge Technology and Robust APIs Utilizing cutting-edge technology and robust APIs ensures that your software can handle a variety of payment m
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User Pilot
AUGUST 18, 2024
Are you always struggling with deciding which features to prioritize and which to abandon? According to Ant Murphy, the reason is simple, you don’t have a prioritization problem, you have a strategy problem. In this article, we establish the basis of this sentiment. We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy.
SaaStr
AUGUST 19, 2024
Dear SaaStr: I Have a Good Job But Am Not That Happy. Should I Threaten To Quit If It Doesn’t Get Better? If you’re unhappy at work, should you threaten to quit? I think you can do it once. Once. If you are truly a top performer, top 10%, folks will react. You may even get a raise. In fact, this is one of the easiest ways to get a raise in a BigCo.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Stax
AUGUST 22, 2024
Digital payments are increasingly becoming the norm. According to Forrester’s data, digital payments are the most used payment method today, with 69% of American adults using them to make payments online. Businesses must therefore adapt and be able to accept such payments. However, setting up and managing a payment system can be complex and overwhelming.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Groove HQ
AUGUST 21, 2024
A robust platform that can actively funnel email, calls, and social media into a unified inbox is a necessity. Why? Because it’s the backbone of quality customer service. Without clear organization and a centralized dashboard, it’s easy for high-priority concerns to get left on the backburner. Follow-ups are lost in the shuffle. No one is quite […] The post How To Choose the Best Customer Service Email Ticketing System for Your Small Business appeared first on Groove Blog.
The SaaS CFO
AUGUST 21, 2024
The Software as a Service (SaaS) business model revolutionized the on-premise software industry. I started out in software in 2004. One-time software sales and annual maintenance at 18% of the perpetual license. We weren’t talking CAC Payback and Gross Revenue Retention. But we were talking gross margins and margins by revenue stream. SaaS introduced a […] The post How to Properly Structure Your SaaS Accounting Foundation appeared first on The SaaS CFO.
Inturact
AUGUST 21, 2024
Ever feel like you're stuck in a game of customer tug-of-war? One minute you're celebrating a new sign-up, the next you're watching them walk away. It's enough to give anyone whiplash. But that's the truth of SaaS. Getting customers is only half the battle. Keeping them is another half and an even tougher battle sometimes. It's where many of us start to sweat.
Predictable Revenue
AUGUST 21, 2024
On this episode, Collin Stewart speaks with Hugh Hornsby about turning personal challenges into leadership strength. The post How to Turn Around a Company with Sales Problems appeared first on Predictable Revenue.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
AUGUST 18, 2024
So layoffs are still happening and it’s harder in many spaces in SaaS. But don’t let that be too big of an excuse for looking for your next role. Many, many folks in SaaS and Cloud are still growing like a weed. And because SaaS and Cloud overall is still growing a stunning +20% a year, that means tons of jobs are still being created. Even as the drive for more efficiency is leading to layoffs as well.
Tom Tunguz
AUGUST 22, 2024
A year ago, enterprises balked at the prospect of deploying AI. The dominant blocker : security. By using AI, would my company lose its data as employees passed sensitive queries to large language models? Today, buyers are more familiar & have security options : deploying AI on virtual private cloud architectures, tools to delete data from cloud AI vendors, dedicated security tools for AI, & a panoply of open source alternatives.
Clouded Judgement
AUGUST 23, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Don’t Wait Two weeks ago I wrote about the growing number of private zombies. A common question I got after that post was “what should I do if I’m in that position?” A couple thoughts below. Most importantly - don’t wait.
The Moz Blog
AUGUST 20, 2024
Google’s featured snippets started as an experiment almost a decade ago. They have since become an integral part of Google’s SERPs, showing up for lots of queries. Making them part of your SEO strategy is essential to build more traffic.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
AUGUST 17, 2024
Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In theory — maybe. In theory, why not let sales “keep” the customer longer? They already know the customer, after all. But in practice — this doesn’t work that well. Even if having a CRO own post-sales and CS is becoming much more common these days. A “true” VP of Sales often wants nothing more to do with a customer after a deal closes.
Predictable Revenue
AUGUST 21, 2024
We and PriceLevel partnered to provide transparency and understanding of the costs in the sales tech stack. This time AMs. The post The True Cost of AM Tools and Software appeared first on Predictable Revenue.
Payrix
AUGUST 21, 2024
Back to customer stories Delivering a premium payments solution to premium printers Payrix takes Inktavo’s payments to new heights with high transaction limits, greater efficiencies, and seamless access to working capital. The challenge: After simultaneously managing multiple payment vendors over the years, Inktavo, a software solution provider for the printing, promotional product, and branded merchandise industries, knew they needed to migrate their customers to a single Embedded Payments prov
USIO
AUGUST 19, 2024
Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Managing payments can be one of the most challenging aspects of running a subscription-based business. However, with the right tools and solutions, you can streamline your processes and focus on what truly matters—growing your business.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
AUGUST 18, 2024
What does it take to retain your people? Beefree has retained almost 97% of its employees over 5 years. Why do they stay? Massimo Arrigoni, CEO of Beefree, and Enrica Lipari, the People and Culture Director of Beefree’s parent company, Growens, share 5 secrets to a high employee retention rate. Let’s Start with Some Context Beefree passed $10M in ARR in 2022.
The Moz Blog
AUGUST 23, 2024
15% of searches in Google every day are new, how can you get ahead of the curve? In this episode, Sofia takes you through six underrated methods to enrich your keyword lists.
User Pilot
AUGUST 17, 2024
The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.
USIO
AUGUST 19, 2024
Ah, the glorious world of payments! Where the only thing more thrilling than a new software update is, well, watching paint dry. But wait—what if I told you there’s a revolution happening in this oh-so-exciting field? That’s right, “ Payments as a Service ” (PaaS) is here to save us from the monotony of traditional payment processing, and Usio is leading the charge.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
AUGUST 20, 2024
A few “rules” in raising venture capital that founders somehow … seem to constantly miss. Or get wrong: If your existing investors have a strong brand and aren’t positive on you, it can much harder to raise. At a minimum keep them in the loop. Don’t just ignore them after they write a check. The converse is also true. Your existing investors are often your best source of leads for the next round of funding.
Sales Hacker
AUGUST 20, 2024
As Upland’s Chief Revenue Officer, Matt Breslin oversees customer success, demand generation and communications, sales, revenue enablement, and revenue analysis, supporting our Shared Services Organization. Matt has 25 years of experience in the software industry, most recently leading a $700 million business at Infor. Prior to that, he held senior leadership positions at SAP and Oracle, driving incredible results across the board.
FastSpring
AUGUST 20, 2024
U.S. District Judge James Donato has warned Google that major changes will be imposed upon its Android app store after a jury determined the Play Store is operating as an illegal monopoly. The Associated Press reports that Judge Donato suggested he may require Google to allow alternative app stores on Android devices, a move aimed at reducing Google’s dominance over app distribution and billing on its platform.
USIO
AUGUST 19, 2024
Payment integration —sounds like something straight out of a sci-fi movie, doesn’t it? But before you start imagining robots processing your transactions, let’s break it down. Payment integration is simply the process of connecting your payment systems to work seamlessly with other parts of your business. Think of it as the ultimate teamwork for your financial operations.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
AUGUST 20, 2024
Dear SaaStr: Is It Easier Being a Sales Manager — Or An Account Executive? It’s easier to be mediocre at being a sales manager — as you can have everyone else do the work. It’s harder to be great at being a sales manager, especially as go up to VP level and beyond, as the bar goes up each and every quarter. I’ve seen this a lot lately. Many sales folks I know are tired of selling themselves and want to get into management … so they don’t actually have to sell.
Sales Hacker
AUGUST 23, 2024
Join us for a training on a framework for high-performing sales managers and leaders. Kevin “KD” Dorsey has built multiple $100MM+ ARR orgs, trained 1500+ sales reps, and more. In this session, he’s breakdown down a training into a sales leadership training framework. The sales leadership framework covers 3 areas: BIPSY: BIPSY has changed the leadership trojectory for thousands of reps at some of the biggest companies in the word.
User Pilot
AUGUST 20, 2024
Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. TL;DR Challenge : Beable needed a tool to showcase their product’s value , communicate with students directly, train teachers, collect feedback , and analyze user engagement.
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