Sat.Aug 17, 2024 - Fri.Aug 23, 2024

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The Moment of Cancellation is Not Too Late to Save a Subscriber

Chargebee

As I hurried around my kitchen recently before the first of many early morning calls, I became acutely aware of how many things in that small moment of my day are subscription-based. My cat and dog’s food gets delivered monthly from Smalls and The Farmer’s Dog.

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SaaS Payment Integration for Software Companies

USIO

SaaS Payment Integration for Software Companies In the ever-evolving landscape of software companies, effective payment integration is crucial for success. Comprehensive SaaS payment integration for software companies prioritizes seamless payment solutions, helping businesses streamline their financial operations and enhance their revenue streams. Cutting-Edge Technology and Robust APIs Utilizing cutting-edge technology and robust APIs ensures that your software can handle a variety of payment m

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You Don’t have a Prioritization Problem, You have a Strategy Problem by Ant Murphy

User Pilot

Are you always struggling with deciding which features to prioritize and which to abandon? According to Ant Murphy, the reason is simple, you don’t have a prioritization problem, you have a strategy problem. In this article, we establish the basis of this sentiment. We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy.

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Dear SaaStr: I Have a Good Job But Am Not That Happy. Should I Threaten To Quit If It Doesn’t Get Better?

SaaStr

Dear SaaStr: I Have a Good Job But Am Not That Happy. Should I Threaten To Quit If It Doesn’t Get Better? If you’re unhappy at work, should you threaten to quit? I think you can do it once. Once. If you are truly a top performer, top 10%, folks will react. You may even get a raise. In fact, this is one of the easiest ways to get a raise in a BigCo.

Startup 252
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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Understanding Risk Management Strategies as a PayFac

Stax

Digital payments are increasingly becoming the norm. According to Forrester’s data, digital payments are the most used payment method today, with 69% of American adults using them to make payments online. Businesses must therefore adapt and be able to accept such payments. However, setting up and managing a payment system can be complex and overwhelming.

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How To Choose the Best Customer Service Email Ticketing System for Your Small Business

Groove HQ

A robust platform that can actively funnel email, calls, and social media into a unified inbox is a necessity. Why? Because it’s the backbone of quality customer service. Without clear organization and a centralized dashboard, it’s easy for high-priority concerns to get left on the backburner. Follow-ups are lost in the shuffle. No one is quite […] The post How To Choose the Best Customer Service Email Ticketing System for Your Small Business appeared first on Groove Blog.

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How to Properly Structure Your SaaS Accounting Foundation

The SaaS CFO

The Software as a Service (SaaS) business model revolutionized the on-premise software industry. I started out in software in 2004. One-time software sales and annual maintenance at 18% of the perpetual license. We weren’t talking CAC Payback and Gross Revenue Retention. But we were talking gross margins and margins by revenue stream. SaaS introduced a […] The post How to Properly Structure Your SaaS Accounting Foundation appeared first on The SaaS CFO.

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4 Ways to Reduce Churn for Your SaaS Product

Inturact

Ever feel like you're stuck in a game of customer tug-of-war? One minute you're celebrating a new sign-up, the next you're watching them walk away. It's enough to give anyone whiplash. But that's the truth of SaaS. Getting customers is only half the battle. Keeping them is another half and an even tougher battle sometimes. It's where many of us start to sweat.

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How to Turn Around a Company with Sales Problems

Predictable Revenue

On this episode, Collin Stewart speaks with Hugh Hornsby about turning personal challenges into leadership strength. The post How to Turn Around a Company with Sales Problems appeared first on Predictable Revenue.

Sales 130
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How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

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Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales?

SaaStr

Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In theory — maybe. In theory, why not let sales “keep” the customer longer? They already know the customer, after all. But in practice — this doesn’t work that well. Even if having a CRO own post-sales and CS is becoming much more common these days. A “true” VP of Sales often wants nothing more to do with a customer after a deal closes.

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Clouded Judgement 8.23.24 - Don't Wait

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Don’t Wait Two weeks ago I wrote about the growing number of private zombies. A common question I got after that post was “what should I do if I’m in that position?” A couple thoughts below. Most importantly - don’t wait.

Cloud 166
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What Has Your GPU Done For You Today?

Tom Tunguz

A year ago, enterprises balked at the prospect of deploying AI. The dominant blocker : security. By using AI, would my company lose its data as employees passed sensitive queries to large language models? Today, buyers are more familiar & have security options : deploying AI on virtual private cloud architectures, tools to delete data from cloud AI vendors, dedicated security tools for AI, & a panoply of open source alternatives.

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The True Cost of AM Tools and Software

Predictable Revenue

We and PriceLevel partnered to provide transparency and understanding of the costs in the sales tech stack. This time AMs. The post The True Cost of AM Tools and Software appeared first on Predictable Revenue.

Software 130
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Payment Facilitation: A How-To Guide

Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

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5 Secrets to a 97% Employee Retention Rate Over 5 Years with Beefree’s CEO and People & Culture Director

SaaStr

What does it take to retain your people? Beefree has retained almost 97% of its employees over 5 years. Why do they stay? Massimo Arrigoni, CEO of Beefree, and Enrica Lipari, the People and Culture Director of Beefree’s parent company, Growens, share 5 secrets to a high employee retention rate. Let’s Start with Some Context Beefree passed $10M in ARR in 2022.

Retention 252
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Simplify Subscription Payments with SaaS Solution

USIO

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Managing payments can be one of the most challenging aspects of running a subscription-based business. However, with the right tools and solutions, you can streamline your processes and focus on what truly matters—growing your business.

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How to Optimize for Google's Featured Snippets [Updated for 2024]

The Moz Blog

Google’s featured snippets started as an experiment almost a decade ago. They have since become an integral part of Google’s SERPs, showing up for lots of queries. Making them part of your SEO strategy is essential to build more traffic.

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News: US Judge Warns Google That Major Changes Will Be Imposed for Illegal Play Store Monopoly

FastSpring

U.S. District Judge James Donato has warned Google that major changes will be imposed upon its Android app store after a jury determined the Play Store is operating as an illegal monopoly. The Associated Press reports that Judge Donato suggested he may require Google to allow alternative app stores on Android devices, a move aimed at reducing Google’s dominance over app distribution and billing on its platform.

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A Complete Guide to Embedded Payments

Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

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The Cloud 100 is Hiring For 7,300 Roles. That’s Up From 4,400 Last Year.

SaaStr

So layoffs are still happening and it’s harder in many spaces in SaaS. But don’t let that be too big of an excuse for looking for your next role. Many, many folks in SaaS and Cloud are still growing like a weed. And because SaaS and Cloud overall is still growing a stunning +20% a year, that means tons of jobs are still being created. Even as the drive for more efficiency is leading to layoffs as well.

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What Is Payment Integration?

USIO

Payment integration —sounds like something straight out of a sci-fi movie, doesn’t it? But before you start imagining robots processing your transactions, let’s break it down. Payment integration is simply the process of connecting your payment systems to work seamlessly with other parts of your business. Think of it as the ultimate teamwork for your financial operations.

Payments 130
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What is 3D Secure Authentication and How Does It Work

Stax

In today’s digital age, more and more consumers are shopping online. With that, it’s no longer possible for merchants to check ID or signature to ensure that the person making a purchase is who they say they are. This has led to an increased need for security measures to protect both merchants and customers. One solution to counter this problem is 3D Secure Authentication. 3D Secure is a fraud prevention solution with an added layer of security that helps protect buyers and merchants

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Anti-BS Product Management: Driving Value When Everyone Distracts You – By David Pereira

User Pilot

The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.

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Provide Real Value in Your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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The 10 Rules of VC Fundraising — That Many Founders Just Miss

SaaStr

A few “rules” in raising venture capital that founders somehow … seem to constantly miss. Or get wrong: If your existing investors have a strong brand and aren’t positive on you, it can much harder to raise. At a minimum keep them in the loop. Don’t just ignore them after they write a check. The converse is also true. Your existing investors are often your best source of leads for the next round of funding.

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What is Text2Pay? A Complete Guide

USIO

In today’s fast-paced world, convenience is key, especially when it comes to payments. Enter Text2Pay , a game-changing payment solution that allows users to make secure payments directly through a simple text message. This method not only streamlines the payment process but also offers businesses an innovative way to enhance customer experience and improve cash flow.

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Stax Payments Appoints Valentin Neiconi as Chief Risk Officer

Stax

Risk and fraud executive brings over a decade of experience to elevate processes to drive more frictionless experience for merchants and partners. Stay Payments , a leading payment technology provider, has appointed Valentin Neiconi as Chief Risk Officer. Neiconi brings more than 15 years of experience in risk and fraud management leadership to his new role, with a deep background in developing fraud risk solutions, risk data collection and analysis, and compliance.

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How Beable Leveraged Userpilot Analytics to Increase App Engagement

User Pilot

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. TL;DR Challenge : Beable needed a tool to showcase their product’s value , communicate with students directly, train teachers, collect feedback , and analyze user engagement.

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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

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Dear SaaStr: Growth Has Slowed and My VP of Sales is Pushing Me To Hire More Reps. Is That The Right Way to Go?

SaaStr

Dear SaaStr: Growth Has Slowed and My VP of Sales is Pushing Me To Hire More Reps. Is That The Right Way to Go? No. Not 9+ times out of 10. In fact, the #1 sign your VP of Sales is really struggling is when their best answer to slowing sales is to hire even more sales reps. It’s a sign they don’t know what else to do, and want to try to magically brute force it with more humans.

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6 Underrated Keyword Research Methods — Whiteboard Friday

The Moz Blog

15% of searches in Google every day are new, how can you get ahead of the curve? In this episode, Sofia takes you through six underrated methods to enrich your keyword lists.

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TikTok Lives Can Help Boost Your Following — Here’s How to Do It + Why You Should

Buffer Resources

TikTok’s Live feature is a blank canvas that creators and brands have adopted in different ways. There are people who play games, using it like one would use Twitch live streams, as well as people who perform or create live. As is the case with the rest of the platform, the more creative, the better! Going live on TikTok is a great way to increase your engagement and reach new audiences on the app — which will ultimately help you grow your following.

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