Sat.Aug 17, 2024 - Fri.Aug 23, 2024

article thumbnail

The Moment of Cancellation is Not Too Late to Save a Subscriber

Chargebee

As I hurried around my kitchen recently before the first of many early morning calls, I became acutely aware of how many things in that small moment of my day are subscription-based. My cat and dog’s food gets delivered monthly from Smalls and The Farmer’s Dog.

article thumbnail

SaaS Payment Integration for Software Companies

USIO

SaaS Payment Integration for Software Companies In the ever-evolving landscape of software companies, effective payment integration is crucial for success. Comprehensive SaaS payment integration for software companies prioritizes seamless payment solutions, helping businesses streamline their financial operations and enhance their revenue streams. Cutting-Edge Technology and Robust APIs Utilizing cutting-edge technology and robust APIs ensures that your software can handle a variety of payment m

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

You Don’t have a Prioritization Problem, You have a Strategy Problem by Ant Murphy

User Pilot

Are you always struggling with deciding which features to prioritize and which to abandon? According to Ant Murphy, the reason is simple, you don’t have a prioritization problem, you have a strategy problem. In this article, we establish the basis of this sentiment. We explain how to create a successful product strategy, the role of product strategy in prioritization, and how to align your prioritization efforts with your strategy.

article thumbnail

Dear SaaStr: I Have a Good Job But Am Not That Happy. Should I Threaten To Quit If It Doesn’t Get Better?

SaaStr

Dear SaaStr: I Have a Good Job But Am Not That Happy. Should I Threaten To Quit If It Doesn’t Get Better? If you’re unhappy at work, should you threaten to quit? I think you can do it once. Once. If you are truly a top performer, top 10%, folks will react. You may even get a raise. In fact, this is one of the easiest ways to get a raise in a BigCo.

Startup 258
article thumbnail

Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

article thumbnail

Understanding Risk Management Strategies as a PayFac

Stax

Digital payments are increasingly becoming the norm. According to Forrester’s data, digital payments are the most used payment method today, with 69% of American adults using them to make payments online. Businesses must therefore adapt and be able to accept such payments. However, setting up and managing a payment system can be complex and overwhelming.

More Trending

article thumbnail

How To Choose the Best Customer Service Email Ticketing System for Your Small Business

Groove HQ

A robust platform that can actively funnel email, calls, and social media into a unified inbox is a necessity. Why? Because it’s the backbone of quality customer service. Without clear organization and a centralized dashboard, it’s easy for high-priority concerns to get left on the backburner. Follow-ups are lost in the shuffle. No one is quite […] The post How To Choose the Best Customer Service Email Ticketing System for Your Small Business appeared first on Groove Blog.

article thumbnail

How to Properly Structure Your SaaS Accounting Foundation

The SaaS CFO

The Software as a Service (SaaS) business model revolutionized the on-premise software industry. I started out in software in 2004. One-time software sales and annual maintenance at 18% of the perpetual license. We weren’t talking CAC Payback and Gross Revenue Retention. But we were talking gross margins and margins by revenue stream. SaaS introduced a […] The post How to Properly Structure Your SaaS Accounting Foundation appeared first on The SaaS CFO.

SaaS 59
article thumbnail

4 Ways to Reduce Churn for Your SaaS Product

Inturact

Ever feel like you're stuck in a game of customer tug-of-war? One minute you're celebrating a new sign-up, the next you're watching them walk away. It's enough to give anyone whiplash. But that's the truth of SaaS. Getting customers is only half the battle. Keeping them is another half and an even tougher battle sometimes. It's where many of us start to sweat.

Churn 59
article thumbnail

How to Turn Around a Company with Sales Problems

Predictable Revenue

On this episode, Collin Stewart speaks with Hugh Hornsby about turning personal challenges into leadership strength. The post How to Turn Around a Company with Sales Problems appeared first on Predictable Revenue.

Sales 130
article thumbnail

SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

article thumbnail

Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales?

SaaStr

Dear SaaStr: Does It Make Sense to Have Post-Sales Functions Report into Sales? In theory — maybe. In theory, why not let sales “keep” the customer longer? They already know the customer, after all. But in practice — this doesn’t work that well. Even if having a CRO own post-sales and CS is becoming much more common these days. A “true” VP of Sales often wants nothing more to do with a customer after a deal closes.

article thumbnail

What Has Your GPU Done For You Today?

Tom Tunguz

A year ago, enterprises balked at the prospect of deploying AI. The dominant blocker : security. By using AI, would my company lose its data as employees passed sensitive queries to large language models? Today, buyers are more familiar & have security options : deploying AI on virtual private cloud architectures, tools to delete data from cloud AI vendors, dedicated security tools for AI, & a panoply of open source alternatives.

article thumbnail

Clouded Judgement 8.23.24 - Don't Wait

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Don’t Wait Two weeks ago I wrote about the growing number of private zombies. A common question I got after that post was “what should I do if I’m in that position?” A couple thoughts below. Most importantly - don’t wait.

Cloud 173
article thumbnail

How to Optimize for Google's Featured Snippets [Updated for 2024]

The Moz Blog

Google’s featured snippets started as an experiment almost a decade ago. They have since become an integral part of Google’s SERPs, showing up for lots of queries. Making them part of your SEO strategy is essential to build more traffic.

Strategy 138
article thumbnail

An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

article thumbnail

5 Secrets to a 97% Employee Retention Rate Over 5 Years with Beefree’s CEO and People & Culture Director

SaaStr

What does it take to retain your people? Beefree has retained almost 97% of its employees over 5 years. Why do they stay? Massimo Arrigoni, CEO of Beefree, and Enrica Lipari, the People and Culture Director of Beefree’s parent company, Growens, share 5 secrets to a high employee retention rate. Let’s Start with Some Context Beefree passed $10M in ARR in 2022.

Retention 258
article thumbnail

The True Cost of AM Tools and Software

Predictable Revenue

We and PriceLevel partnered to provide transparency and understanding of the costs in the sales tech stack. This time AMs. The post The True Cost of AM Tools and Software appeared first on Predictable Revenue.

Software 130
article thumbnail

Delivering a premium payments solution to premium printers

Payrix

Back to customer stories Delivering a premium payments solution to premium printers Payrix takes Inktavo’s payments to new heights with high transaction limits, greater efficiencies, and seamless access to working capital. The challenge: After simultaneously managing multiple payment vendors over the years, Inktavo, a software solution provider for the printing, promotional product, and branded merchandise industries, knew they needed to migrate their customers to a single Embedded Payments prov

article thumbnail

Simplify Subscription Payments with SaaS Solution

USIO

Simplify Subscription Payments with SaaS Solution Say goodbye to long, confusing, and costly payment processes. Say hello to efficiency and simplicity with advanced SaaS payment solutions for subscription services. Managing payments can be one of the most challenging aspects of running a subscription-based business. However, with the right tools and solutions, you can streamline your processes and focus on what truly matters—growing your business.

article thumbnail

Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

article thumbnail

The Cloud 100 is Hiring For 7,300 Roles. That’s Up From 4,400 Last Year.

SaaStr

So layoffs are still happening and it’s harder in many spaces in SaaS. But don’t let that be too big of an excuse for looking for your next role. Many, many folks in SaaS and Cloud are still growing like a weed. And because SaaS and Cloud overall is still growing a stunning +20% a year, that means tons of jobs are still being created. Even as the drive for more efficiency is leading to layoffs as well.

Cloud 256
article thumbnail

6 Underrated Keyword Research Methods — Whiteboard Friday

The Moz Blog

15% of searches in Google every day are new, how can you get ahead of the curve? In this episode, Sofia takes you through six underrated methods to enrich your keyword lists.

121
121
article thumbnail

Anti-BS Product Management: Driving Value When Everyone Distracts You – By David Pereira

User Pilot

The reality of being a product manager is often different from what many might expect. Instead of being at the helm and steering the product development process to maximize its value, you become a glorified backlog manager at the whim of your stakeholders. Sounds familiar? If yes, the “Anti-BS Product Management: Driving Value When Everyone Distracts You” talk by David Pereira at this year’s Product Drive is a must-view.

article thumbnail

Why Usio Leads the Charge in Payments as a Service

USIO

Ah, the glorious world of payments! Where the only thing more thrilling than a new software update is, well, watching paint dry. But wait—what if I told you there’s a revolution happening in this oh-so-exciting field? That’s right, “ Payments as a Service ” (PaaS) is here to save us from the monotony of traditional payment processing, and Usio is leading the charge.

article thumbnail

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

article thumbnail

Mastering the Art of Customer-Focused Sales with Klaviyo’s VP of Sales, EMEA

SaaStr

Customer-facing sales is a critical area of SaaS that drives growth and revenue retention. Pia Heilmann, VP of Sales EMEA at Klaviyo, shares how to master the art of customer-facing sales in an increasingly competitive market. You need to understand and empathize with your customers, and this applies at all stages of the customer journey. To do that, you must: Align internally Understand your customer through data Maintain agility and adaptability We’re all consumers and like to be spoken to in

Scale 255
article thumbnail

GTM 108: From CPA to CRO – Lessons from a 25-Year Software Sales Career with Matt Breslin

Sales Hacker

As Upland’s Chief Revenue Officer, Matt Breslin oversees customer success, demand generation and communications, sales, revenue enablement, and revenue analysis, supporting our Shared Services Organization. Matt has 25 years of experience in the software industry, most recently leading a $700 million business at Infor. Prior to that, he held senior leadership positions at SAP and Oracle, driving incredible results across the board.

article thumbnail

Click Tracker: Benefits, Types & Use Cases + How to Implement It

User Pilot

Would you like to see into your customers’ minds and understand how they interact with your product? A click tracker is as close as you’ll get to reading minds. This article will show you different types of click trackers, benefits, and use cases + how to automatically track customer clicks with Userpilot for more effective product analytics.

article thumbnail

What Is Payment Integration?

USIO

Payment integration —sounds like something straight out of a sci-fi movie, doesn’t it? But before you start imagining robots processing your transactions, let’s break it down. Payment integration is simply the process of connecting your payment systems to work seamlessly with other parts of your business. Think of it as the ultimate teamwork for your financial operations.

Payments 130
article thumbnail

How Clinic Sense Reduced Churn and Unlocked More Revenue

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

article thumbnail

5 Interesting Learnings from Toast at $1.5 Billion in ARR

SaaStr

So times are tougher these days for many, but in B2B2C … less so. Shopify is seeing growth accelerate. Canva is on fire at $2.4 Billion+ ARR, growing 40%, on the way to an IPO. And Toast is similarly executing at a high level. No downturn there. It’s at $1.3 Billion in ARR, growing a stunning 29%. Boom! And importantly, like Shopify, they expect that level of growth to continue.

Scale 252
article thumbnail

Alternative Payment Methods for Accepting Payments

Subscription Flow

The 2000s were all about making payments through credit and debit cards. The 2010s were a period of uncertainty with multiple alternative payment methods entering the fray. Now, as we approach the middle of the 2020s, it has become obvious that the payments industry is undergoing significant changes. This decade is all about credit and debit cards losing ground to alternative online payment options like digital wallets and cryptocurrency.

article thumbnail

How to Create Client Onboarding Process in Financial Services

User Pilot

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? That’s one of the questions we answer in our guide. More importantly, we show you how to improve your onboarding and how Userpilot can help.