Valuize Consulting
AUGUST 12, 2024
It’s so consistently played out that we should start thinking of it as a law of the universe. Large organizations invariably face perpetual pressure to stay competitive against newer, smaller, more eager, and more nimble companies. You see it reported everyday in the business world and it’s the reason that Silicon Valley carries the mystique that it does.
SaaStr
AUGUST 15, 2024
Dear SaaStr: How Can I Avoid Being Screwed By My Co-founder? First, of course, the fact you’re asking the question means you are already in trouble. If you are worried about your co-founder this much already, trouble will come. The best way to mitigate founder economic issues is a longer vesting schedule. This may seem counter-intuitive at first. Isn’t a long (e.g., 5–10 year) vesting schedule “taking away” something you’ve earned?
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Inturact
AUGUST 14, 2024
A startup founder jumps for joy as her SaaS product hits 1,000 users. A month later, she's pulling her hair out—50 customers have left. Is this normal? Disastrous? Or perhaps even good? When it comes to churn rates in the SaaS world, the answer isn't always clear-cut.
Tom Tunguz
AUGUST 11, 2024
If the Modern Data Stack is dead, what replaces it? The Postmodern Data Stack. Post-modernism is a broad movement that developed in the mid- to late 20th century across philosophy, the arts, architecture, and criticism which marked a departure from a belief in grand narratives & an acceptance of pluralism. This idea is taking hold in data. Two juggernauts, Snowflake & Databricks, are challenging the dominance of Google, Microsoft, & Amazon at the biggest scales of data.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
USIO
AUGUST 15, 2024
We’re diving headfirst into an essential topic: the stability of your current payment partner is crucial for maintaining the smooth operation of your business. Unfortunately, not all payment partners are equipped to handle the challenges and complexities of the modern market. Here are a few reasons why your current payment partner might be at risk of going out of business in the next year. 1.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Payrix
AUGUST 14, 2024
As a software company getting ready to or thinking about embedding payments into your platform, there is much to consider. One point of consideration is the merchant underwriting process and the onboarding experience you’re creating for your customers. What’s involved in merchant underwriting is not always clear to merchants from the beginning, further complicating the tedious process.
BlueSnap
AUGUST 12, 2024
B2B eCommerce is hardly new, but most companies are far from perfecting the experience. China’s Alibaba pioneered the category 25 years ago with the launch of its online B2B marketplace, which has ballooned to over 200,000 suppliers. Now, about two-thirds of B2B companies offer an eCommerce option, according to McKinsey. The post How B2B eCommerce Is Changing in Response to Buyer Expectations appeared first on BlueSnap.
Sales Hacker
AUGUST 13, 2024
Adriana Gil Miner is CMO at Iterable, the AI-powered customer communication platform. Passionate about customer engagement, her leadership has contributed to Iterable’s success in helping brands like Redfin, Priceline, and Volvo deliver individualized, harmonized and dynamic communications at scale. Prior to her role at Iterable, Adriana held influential senior leadership positions at Tableau, where she significantly contributed to the company’s remarkable growth from $250 million to
User Pilot
AUGUST 15, 2024
In product development, it’s easy to get caught in a never-ending cycle of building and iterating without achieving growth. If this sounds familiar, you won’t want to miss Ben Williams’ session, “ How to Learn Faster to Grow Faster ,” at our upcoming Product Drive Summit. Known as the “product-led geek,” Ben isn’t just another growth expert.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
AUGUST 14, 2024
By the time we get to SaaStr Annual 2024, Sep 10-12 in SF Bay , we’ll be overloaded with side events, official, semi-official and unofficial parties, and so much more! We’ll update this list at least weekly but here are some of the events already lined up you can sign up for! Tuesday, September 10 Taco Tuesday on-site!! 4-7pm at SaaStr Annua l. We’ve have the best gourmet tacos, margaritas and more right at the venue, Come on Tuesday, join some braindates and mentoring sessions, and then grab
Clouded Judgement
AUGUST 16, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Great Services-To-Software Rotation There's a lot of debate right now about the economic impact of GenAI. Some critics argue that it's deflationary—that by making it possible to do more with less, GenAI will shrink markets, particularly in software.
Tom Tunguz
AUGUST 15, 2024
We’ve been tracking the performance of publicly traded AI companies since the beginning of the year. Publicly traded companies with AI products or strategies trade at about twice the forward multiple of non-AI peers. 1 Within the private markets, the same is true within the Series A. GenAI startup companies raise at about 1.5-2x the post-money valuations of all software companies. 2 These businesses represent about 30% of Series As in 2024.
Buffer Resources
AUGUST 14, 2024
If you’re on the hunt for a social media management tool, chances are that Buffer and Hootsuite are some of the first names that pop up — with good reason. These two options are among the best, and both come packed with features that will help you make your social media workflows more efficient and, ultimately, grow your audience. So, which one is best?
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
AUGUST 16, 2024
So we’re pretty lucky this year, we’ve got some of the top leaders in B2B ecommerce at SaaStr Annual, Sep 10-12 in SF Bay! #1. Andrew Bialecki, CEO Klaviyo This will be an epic deep dive on just how you get an SMB+ app to almost $1B in ARR — all while having incredibly happy customers. This will be a special one. Klaviyo was the first SaaS company to IPO since 2021!!
FastSpring
AUGUST 13, 2024
Apple has revised its App Store rules to be better compliant with the European Union’s Digital Markets Act (DMA), but the fees associated with Apple’s revisions are still considerably high according to an article from The Verge. After Apple was charged in June by EU antitrust regulators for not complying with the DMA , Apple released updates to their StoreLink External Purchase Link Entitlement on August 8, 2024.
Tom Tunguz
AUGUST 14, 2024
Kevin Scott, CTO of Microsoft, framed the opportunity in AI this way : work on problems that used to be impossible, but are now really hard. My immediate reaction : what technical problems are now possible but still hard? What can computers achieve by themselves that two or three years ago would be intractable? But, this point isn’t purely about technical innovation.
Buffer Resources
AUGUST 13, 2024
Say you have a product ready to launch and need to find influencers to generate buzz. Or perhaps you’ve already identified a creator you'd like to collaborate with and need a way to manage the partnership. In either case, you’ll likely hit up Google for an influencer marketing tool. But with so many options available, how do you choose?
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
AUGUST 16, 2024
So there’s one issue a lot of founders struggle with when they finally get a good M&A offer to acquire the company — what about the team? They didn’t come to join a 10,000+ BigCo. They came to be on the journey. To be Pirates & Romantics. Is it fair to them to sell? Especially if the economics are just “OK” for a lot of them?
USIO
AUGUST 15, 2024
Why Payment Gateway API Integration Matters for Your Business In today’s digital-first world, businesses must provide seamless and secure payment experiences to meet customer expectations and stay competitive. However, integrating a payment gateway can be a complex task, riddled with technical challenges and security concerns. This is where payment gateway APIs come into play—serving as the backbone for smooth, efficient, and secure transactions.
The Moz Blog
AUGUST 14, 2024
Client meetings are one of the keys to success for any SEO consultant or marketer. In this edition of Moz’s educational Next Level series, Meghan shows you how to use Moz Pro to prepare for and run a successful meeting with your clients.
Buffer Resources
AUGUST 12, 2024
When you look at my YouTube channel today, you might think I’ve had this thing figured out from the get-go. With over 13,700 subscribers, a new video every two weeks, and YouTube driving more organic traffic to my search engine optimization (SEO) consultancy than any other channel, you’d think it all came quite easily… But I promise it wasn’t always this way.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
AUGUST 12, 2024
Probably the biggest challenge in vertical SaaS I see is scaling the sales team. It’s pretty easy to hire SaaS sales execs to sell … a SaaS sales product. That’s what they know. It often takes little training, and they already have a lot of domain expertise. But who do you hire to sell a very complex piece of vertical software? In vertical SaaS, most customers demand to talk to a domain expert.
USIO
AUGUST 12, 2024
Innovative SaaS Payment Gateways for Startups In the highly competitive world of startups, managing payment processing can indeed be a significant challenge. Furthermore, the complexities, high costs, and time-consuming processes can easily divert your focus from what truly matters: growing your business. However, innovative SaaS payment gateways for startups offer a comprehensive solution, effectively simplifying the payment experience through advanced technology.
FastSpring
AUGUST 12, 2024
Throughout the year, sales and subscription management teams juggle hundreds or thousands of subscription upgrades, add-ons, and renewals across customer accounts. However, existing solutions for generating pricing estimates for subscription changes, securing internal approvals, and providing customers with formal documentation are overwhelmingly manual, cumbersome, and error-prone.
The Moz Blog
AUGUST 16, 2024
In this episode, Joy talks about the world of link building as it pertains to local SEO, specifically touching on how links impact local pack rankings.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
AUGUST 16, 2024
Dear SaaStr: When Should a CEO Tell Startup Employees That The Company Is Going Under? I recently asked this of an candidate I interviewed that just went through the shut-down of a top-VC backed start-up. It’s more common these days than in the past, given all the explosion of capital in 2020-2021 … into startups that aren’t going to make it.
USIO
AUGUST 12, 2024
Raise Customer Experience with Integrated Payments In today’s fast-paced digital world, providing an exceptional customer experience is paramount for businesses. One effective way to achieve this is through integrated payment systems. These systems streamline the transaction process, offering convenience and security that enhances the overall customer experience.
Totango
AUGUST 13, 2024
“If you invest in the post-sale, and you have somebody that can focus just on the digital journey, you’re going to keep more customers, and you’re going to expand them, because they’re going to have a better experience.” – Katie Yagodnik, Director, Customer Success Operations and Digital Programs, Totango + Catalyst Customer success operations (CS Ops) can be the “wizard” behind the scenes of your customer-centric strategy.
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