Sat.Aug 10, 2024 - Fri.Aug 16, 2024

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AI Powered Collaboration: Transforming Customer Experience and Business Efficiency

Valuize Consulting

It’s so consistently played out that we should start thinking of it as a law of the universe. Large organizations invariably face perpetual pressure to stay competitive against newer, smaller, more eager, and more nimble companies. You see it reported everyday in the business world and it’s the reason that Silicon Valley carries the mystique that it does.

AI 52
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Dear SaaStr: How Can I Avoid Being Screwed By My Co-founder?

SaaStr

Dear SaaStr: How Can I Avoid Being Screwed By My Co-founder? First, of course, the fact you’re asking the question means you are already in trouble. If you are worried about your co-founder this much already, trouble will come. The best way to mitigate founder economic issues is a longer vesting schedule. This may seem counter-intuitive at first. Isn’t a long (e.g., 5–10 year) vesting schedule “taking away” something you’ve earned?

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What is a Good Churn Rate for SaaS?

Inturact

A startup founder jumps for joy as her SaaS product hits 1,000 users. A month later, she's pulling her hair out—50 customers have left. Is this normal? Disastrous? Or perhaps even good? When it comes to churn rates in the SaaS world, the answer isn't always clear-cut.

Churn 59
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The PostModern Data Stack

Tom Tunguz

If the Modern Data Stack is dead, what replaces it? The Postmodern Data Stack. Post-modernism is a broad movement that developed in the mid- to late 20th century across philosophy, the arts, architecture, and criticism which marked a departure from a belief in grand narratives & an acceptance of pluralism. This idea is taking hold in data. Two juggernauts, Snowflake & Databricks, are challenging the dominance of Google, Microsoft, & Amazon at the biggest scales of data.

Data 190
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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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Is Your Payment Partner at Risk? Why Stability Matters

USIO

We’re diving headfirst into an essential topic: the stability of your current payment partner is crucial for maintaining the smooth operation of your business. Unfortunately, not all payment partners are equipped to handle the challenges and complexities of the modern market. Here are a few reasons why your current payment partner might be at risk of going out of business in the next year. 1.

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How to prepare your software users for merchant underwriting

Payrix

As a software company getting ready to or thinking about embedding payments into your platform, there is much to consider. One point of consideration is the merchant underwriting process and the onboarding experience you’re creating for your customers. What’s involved in merchant underwriting is not always clear to merchants from the beginning, further complicating the tedious process.

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How B2B eCommerce Is Changing in Response to Buyer Expectations

BlueSnap

B2B eCommerce is hardly new, but most companies are far from perfecting the experience. China’s Alibaba pioneered the category 25 years ago with the launch of its online B2B marketplace, which has ballooned to over 200,000 suppliers. Now, about two-thirds of B2B companies offer an eCommerce option, according to McKinsey. The post How B2B eCommerce Is Changing in Response to Buyer Expectations appeared first on BlueSnap.

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GTM 107: Fueling Growth with AI-Powered Marketing Experiments | Adriana Gil Miner

Sales Hacker

Adriana Gil Miner is CMO at Iterable, the AI-powered customer communication platform. Passionate about customer engagement, her leadership has contributed to Iterable’s success in helping brands like Redfin, Priceline, and Volvo deliver individualized, harmonized and dynamic communications at scale. Prior to her role at Iterable, Adriana held influential senior leadership positions at Tableau, where she significantly contributed to the company’s remarkable growth from $250 million to

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How to Learn Faster to Grow Faster by Ben Williams

User Pilot

In product development, it’s easy to get caught in a never-ending cycle of building and iterating without achieving growth. If this sounds familiar, you won’t want to miss Ben Williams’ session, “ How to Learn Faster to Grow Faster ,” at our upcoming Product Drive Summit. Known as the “product-led geek,” Ben isn’t just another growth expert.

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How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

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Clouded Judgement 8.16.24 - The Great Services-To-Software Rotation

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Great Services-To-Software Rotation There's a lot of debate right now about the economic impact of GenAI. Some critics argue that it's deflationary—that by making it possible to do more with less, GenAI will shrink markets, particularly in software.

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The Official Guide to SaaStr Annual 2024 Official, Semi-Official and Unofficial Parties and Side Events!!

SaaStr

By the time we get to SaaStr Annual 2024, Sep 10-12 in SF Bay , we’ll be overloaded with side events, official, semi-official and unofficial parties, and so much more! We’ll update this list at least weekly but here are some of the events already lined up you can sign up for! Tuesday, September 10 Taco Tuesday on-site!! 4-7pm at SaaStr Annua l. We’ve have the best gourmet tacos, margaritas and more right at the venue, Come on Tuesday, join some braindates and mentoring sessions, and then grab

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AI Public & Private Premia for AI Companies

Tom Tunguz

We’ve been tracking the performance of publicly traded AI companies since the beginning of the year. Publicly traded companies with AI products or strategies trade at about twice the forward multiple of non-AI peers. 1 Within the private markets, the same is true within the Series A. GenAI startup companies raise at about 1.5-2x the post-money valuations of all software companies. 2 These businesses represent about 30% of Series As in 2024.

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Simplify Payment Gateway API Integration with Usio

USIO

Why Payment Gateway API Integration Matters for Your Business In today’s digital-first world, businesses must provide seamless and secure payment experiences to meet customer expectations and stay competitive. However, integrating a payment gateway can be a complex task, riddled with technical challenges and security concerns. This is where payment gateway APIs come into play—serving as the backbone for smooth, efficient, and secure transactions.

Payments 130
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Payment Facilitation: A How-To Guide

Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

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News: Apple Revises App Store Link-Out Rules per EU DMA, but New Fees Still High

FastSpring

Apple has revised its App Store rules to be better compliant with the European Union’s Digital Markets Act (DMA), but the fees associated with Apple’s revisions are still considerably high according to an article from The Verge. After Apple was charged in June by EU antitrust regulators for not complying with the DMA , Apple released updates to their StoreLink External Purchase Link Entitlement on August 8, 2024.

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The Best of The Best in eCommerce SaaS Will Be at 2024 SaaStr Annual! CEOs Klaviyo, Attentive, Gorgias; CBO Stripe; and More!!

SaaStr

So we’re pretty lucky this year, we’ve got some of the top leaders in B2B ecommerce at SaaStr Annual, Sep 10-12 in SF Bay! #1. Andrew Bialecki, CEO Klaviyo This will be an epic deep dive on just how you get an SMB+ app to almost $1B in ARR — all while having incredibly happy customers. This will be a special one. Klaviyo was the first SaaS company to IPO since 2021!!

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Things that Used to be Impossible, but are Now Really Hard

Tom Tunguz

Kevin Scott, CTO of Microsoft, framed the opportunity in AI this way : work on problems that used to be impossible, but are now really hard. My immediate reaction : what technical problems are now possible but still hard? What can computers achieve by themselves that two or three years ago would be intractable? But, this point isn’t purely about technical innovation.

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Raise Customer Experience with Integrated Payments

USIO

Raise Customer Experience with Integrated Payments In today’s fast-paced digital world, providing an exceptional customer experience is paramount for businesses. One effective way to achieve this is through integrated payment systems. These systems streamline the transaction process, offering convenience and security that enhances the overall customer experience.

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A Complete Guide to Embedded Payments

Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

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How FastSpring’s Proforma Invoice API Automates Subscription Renewals, Upgrades, and Add-Ons to Maximize Revenue

FastSpring

Throughout the year, sales and subscription management teams juggle hundreds or thousands of subscription upgrades, add-ons, and renewals across customer accounts. However, existing solutions for generating pricing estimates for subscription changes, securing internal approvals, and providing customers with formal documentation are overwhelmingly manual, cumbersome, and error-prone.

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Dear SaaStr: When Should a CEO Tell Startup Employees That The Company Is Going Under?

SaaStr

Dear SaaStr: When Should a CEO Tell Startup Employees That The Company Is Going Under? I recently asked this of an candidate I interviewed that just went through the shut-down of a top-VC backed start-up. It’s more common these days than in the past, given all the explosion of capital in 2020-2021 … into startups that aren’t going to make it.

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Spotlight on CS Ops: Supercharging Customer Success with Data-Driven Strategies

Totango

“If you invest in the post-sale, and you have somebody that can focus just on the digital journey, you’re going to keep more customers, and you’re going to expand them, because they’re going to have a better experience.” – Katie Yagodnik, Director, Customer Success Operations and Digital Programs, Totango + Catalyst Customer success operations (CS Ops) can be the “wizard” behind the scenes of your customer-centric strategy.

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How To Plan and Run a Successful Client Meeting – Next Level

The Moz Blog

Client meetings are one of the keys to success for any SEO consultant or marketer. In this edition of Moz’s educational Next Level series, Meghan shows you how to use Moz Pro to prepare for and run a successful meeting with your clients.

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Provide Real Value in Your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Navigating FastSpring’s Owlbot Search: Tips for Clear and Effective Prompts

FastSpring

In today’s fast-paced digital landscape, AI search has become an invaluable tool for finding information quickly and efficiently. At FastSpring, we aim to continually enhance our AI search capabilities, ensuring you receive accurate and relevant answers. Here, we’ll explore how to make the most of FastSpring’s Owlbot search , why your feedback is so important, and best practices for crafting effective search prompts.

AI Search 101
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The #1 Reference Check You Just Have to Do

SaaStr

So startup folks can be a quirky bunch. And that often means, they’ll break a little glass from time-to-time. That maybe one of their bosses … they didn’t quite get along with. That maybe as an organization scaled, they had a bit of trouble fitting in as it got 10x, 100x bigger, etc. I think that’s OK. You want to hire Pirates & Romantics into your startup and even your scale-up as long as you can.

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Webinar Recap: The Road to SaaS Success: Accelerating Growth Through Embedded Payments

Stax

The SaaS market has witnessed rapid growth in recent times. From $412 billion in 2021 to $591 billion in 2023, the industry has expanded by more than 140%. However, it now stands at a pivotal juncture. After years of unbridled growth, SaaS companies are moving away from a “growth at all costs” mindset to “responsible growth.” The industry is looking towards building resilience to changes and disruptions.

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What is Product-Led Design? Definition, Examples

User Pilot

At its very core, product-led design is all about creating a seamless customer experience that enables users to unlock value with your product quickly. The idea is that once users truly see your product’s benefits, they naturally want to upgrade to the paid plan. What’s in it for you? Simple: Increased customer lifetime value and sustainable revenue growth!

Scale 93
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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

In this engaging and witty talk, industry expert Conrado Morlan will explore how artificial intelligence can transform the daily tasks of product managers into streamlined, efficient processes. Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation.

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The Future of Outbound: An Ecosystem-Led Approach

Sales Hacker

Outbound is changing and ecosystems have never been more important. Join top 1% operators as they discuss the shift towards an ecosystem-led approach in outbound sales. What to expect: Perspectives and insight from both sales and partnerships teams. Strategy and tactics around how go-to-market teams are leveraging ecosystems for How go-to-market teams are running coordinated efforts to tap into their ecosystems.

Sales 95
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A Pretty Good Week in SaaS: Shopify, Datadog, Abnormal Security, Palantir, Atlassian All Crush It

SaaStr

So this was another Pretty Good Week in SaaS: #1. Shopify Blows Out the Quarter, Accelerating at $8B+ ARR A bit of strong news from the leader in e-commerce platforms. Shopify is re-accelerating at $8B ARR. It’s growing 21% now and predicting even faster growth in the coming quarters. Don’t Call It a Downturn at Shopify. More here: Shopify and Toast and Monday Are On Fire: There’s No “Downturn” in B2B2C #2.

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Contactless Payments: Touch to Pay? Here’s What It Is

Stax

The pandemic has compelled us to go “contactless” in just about everything we do. From shaking hands to touching doorknobs, people are quite wary of contact. It’s hardly surprising that contactless cards and mobile payments have become a far superior alternative to using cash, swiping/dipping cards, or keying in your card number to make payments.