Valuize Consulting
AUGUST 12, 2024
It’s so consistently played out that we should start thinking of it as a law of the universe. Large organizations invariably face perpetual pressure to stay competitive against newer, smaller, more eager, and more nimble companies. You see it reported everyday in the business world and it’s the reason that Silicon Valley carries the mystique that it does.
SaaStr
AUGUST 15, 2024
Dear SaaStr: How Can I Avoid Being Screwed By My Co-founder? First, of course, the fact you’re asking the question means you are already in trouble. If you are worried about your co-founder this much already, trouble will come. The best way to mitigate founder economic issues is a longer vesting schedule. This may seem counter-intuitive at first. Isn’t a long (e.g., 5–10 year) vesting schedule “taking away” something you’ve earned?
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Inturact
AUGUST 14, 2024
A startup founder jumps for joy as her SaaS product hits 1,000 users. A month later, she's pulling her hair out—50 customers have left. Is this normal? Disastrous? Or perhaps even good? When it comes to churn rates in the SaaS world, the answer isn't always clear-cut.
Tom Tunguz
AUGUST 11, 2024
If the Modern Data Stack is dead, what replaces it? The Postmodern Data Stack. Post-modernism is a broad movement that developed in the mid- to late 20th century across philosophy, the arts, architecture, and criticism which marked a departure from a belief in grand narratives & an acceptance of pluralism. This idea is taking hold in data. Two juggernauts, Snowflake & Databricks, are challenging the dominance of Google, Microsoft, & Amazon at the biggest scales of data.
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
USIO
AUGUST 15, 2024
We’re diving headfirst into an essential topic: the stability of your current payment partner is crucial for maintaining the smooth operation of your business. Unfortunately, not all payment partners are equipped to handle the challenges and complexities of the modern market. Here are a few reasons why your current payment partner might be at risk of going out of business in the next year. 1.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Payrix
AUGUST 14, 2024
As a software company getting ready to or thinking about embedding payments into your platform, there is much to consider. One point of consideration is the merchant underwriting process and the onboarding experience you’re creating for your customers. What’s involved in merchant underwriting is not always clear to merchants from the beginning, further complicating the tedious process.
BlueSnap
AUGUST 12, 2024
B2B eCommerce is hardly new, but most companies are far from perfecting the experience. China’s Alibaba pioneered the category 25 years ago with the launch of its online B2B marketplace, which has ballooned to over 200,000 suppliers. Now, about two-thirds of B2B companies offer an eCommerce option, according to McKinsey. The post How B2B eCommerce Is Changing in Response to Buyer Expectations appeared first on BlueSnap.
Sales Hacker
AUGUST 13, 2024
Adriana Gil Miner is CMO at Iterable, the AI-powered customer communication platform. Passionate about customer engagement, her leadership has contributed to Iterable’s success in helping brands like Redfin, Priceline, and Volvo deliver individualized, harmonized and dynamic communications at scale. Prior to her role at Iterable, Adriana held influential senior leadership positions at Tableau, where she significantly contributed to the company’s remarkable growth from $250 million to
User Pilot
AUGUST 15, 2024
In product development, it’s easy to get caught in a never-ending cycle of building and iterating without achieving growth. If this sounds familiar, you won’t want to miss Ben Williams’ session, “ How to Learn Faster to Grow Faster ,” at our upcoming Product Drive Summit. Known as the “product-led geek,” Ben isn’t just another growth expert.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
AUGUST 14, 2024
By the time we get to SaaStr Annual 2024, Sep 10-12 in SF Bay , we’ll be overloaded with side events, official, semi-official and unofficial parties, and so much more! We’ll update this list at least weekly but here are some of the events already lined up you can sign up for! Tuesday, September 10 Taco Tuesday on-site!! 4-7pm at SaaStr Annua l. We’ve have the best gourmet tacos, margaritas and more right at the venue, Come on Tuesday, join some braindates and mentoring sessions, and then grab
Clouded Judgement
AUGUST 16, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now The Great Services-To-Software Rotation There's a lot of debate right now about the economic impact of GenAI. Some critics argue that it's deflationary—that by making it possible to do more with less, GenAI will shrink markets, particularly in software.
Tom Tunguz
AUGUST 15, 2024
We’ve been tracking the performance of publicly traded AI companies since the beginning of the year. Publicly traded companies with AI products or strategies trade at about twice the forward multiple of non-AI peers. 1 Within the private markets, the same is true within the Series A. GenAI startup companies raise at about 1.5-2x the post-money valuations of all software companies. 2 These businesses represent about 30% of Series As in 2024.
USIO
AUGUST 15, 2024
Why Payment Gateway API Integration Matters for Your Business In today’s digital-first world, businesses must provide seamless and secure payment experiences to meet customer expectations and stay competitive. However, integrating a payment gateway can be a complex task, riddled with technical challenges and security concerns. This is where payment gateway APIs come into play—serving as the backbone for smooth, efficient, and secure transactions.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
AUGUST 16, 2024
So we’re pretty lucky this year, we’ve got some of the top leaders in B2B ecommerce at SaaStr Annual, Sep 10-12 in SF Bay! #1. Andrew Bialecki, CEO Klaviyo This will be an epic deep dive on just how you get an SMB+ app to almost $1B in ARR — all while having incredibly happy customers. This will be a special one. Klaviyo was the first SaaS company to IPO since 2021!!
FastSpring
AUGUST 13, 2024
Apple has revised its App Store rules to be better compliant with the European Union’s Digital Markets Act (DMA), but the fees associated with Apple’s revisions are still considerably high according to an article from The Verge. After Apple was charged in June by EU antitrust regulators for not complying with the DMA , Apple released updates to their StoreLink External Purchase Link Entitlement on August 8, 2024.
Tom Tunguz
AUGUST 14, 2024
Kevin Scott, CTO of Microsoft, framed the opportunity in AI this way : work on problems that used to be impossible, but are now really hard. My immediate reaction : what technical problems are now possible but still hard? What can computers achieve by themselves that two or three years ago would be intractable? But, this point isn’t purely about technical innovation.
USIO
AUGUST 12, 2024
Innovative SaaS Payment Gateways for Startups In the highly competitive world of startups, managing payment processing can indeed be a significant challenge. Furthermore, the complexities, high costs, and time-consuming processes can easily divert your focus from what truly matters: growing your business. However, innovative SaaS payment gateways for startups offer a comprehensive solution, effectively simplifying the payment experience through advanced technology.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
AUGUST 13, 2024
So startup folks can be a quirky bunch. And that often means, they’ll break a little glass from time-to-time. That maybe one of their bosses … they didn’t quite get along with. That maybe as an organization scaled, they had a bit of trouble fitting in as it got 10x, 100x bigger, etc. I think that’s OK. You want to hire Pirates & Romantics into your startup and even your scale-up as long as you can.
FastSpring
AUGUST 12, 2024
Throughout the year, sales and subscription management teams juggle hundreds or thousands of subscription upgrades, add-ons, and renewals across customer accounts. However, existing solutions for generating pricing estimates for subscription changes, securing internal approvals, and providing customers with formal documentation are overwhelmingly manual, cumbersome, and error-prone.
The Moz Blog
AUGUST 14, 2024
Client meetings are one of the keys to success for any SEO consultant or marketer. In this edition of Moz’s educational Next Level series, Meghan shows you how to use Moz Pro to prepare for and run a successful meeting with your clients.
USIO
AUGUST 12, 2024
Raise Customer Experience with Integrated Payments In today’s fast-paced digital world, providing an exceptional customer experience is paramount for businesses. One effective way to achieve this is through integrated payment systems. These systems streamline the transaction process, offering convenience and security that enhances the overall customer experience.
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Choosing the right Embedded Payments partner can feel overwhelming. This comprehensive buyer’s guide simplifies the process by breaking down seven key criteria to consider, from platform technology to security and growth potential. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide equips software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
AUGUST 16, 2024
Dear SaaStr: When Should a CEO Tell Startup Employees That The Company Is Going Under? I recently asked this of an candidate I interviewed that just went through the shut-down of a top-VC backed start-up. It’s more common these days than in the past, given all the explosion of capital in 2020-2021 … into startups that aren’t going to make it.
Totango
AUGUST 13, 2024
“If you invest in the post-sale, and you have somebody that can focus just on the digital journey, you’re going to keep more customers, and you’re going to expand them, because they’re going to have a better experience.” – Katie Yagodnik, Director, Customer Success Operations and Digital Programs, Totango + Catalyst Customer success operations (CS Ops) can be the “wizard” behind the scenes of your customer-centric strategy.
FastSpring
AUGUST 12, 2024
In today’s fast-paced digital landscape, AI search has become an invaluable tool for finding information quickly and efficiently. At FastSpring, we aim to continually enhance our AI search capabilities, ensuring you receive accurate and relevant answers. Here, we’ll explore how to make the most of FastSpring’s Owlbot search , why your feedback is so important, and best practices for crafting effective search prompts.
Stax
AUGUST 16, 2024
The SaaS market has witnessed rapid growth in recent times. From $412 billion in 2021 to $591 billion in 2023, the industry has expanded by more than 140%. However, it now stands at a pivotal juncture. After years of unbridled growth, SaaS companies are moving away from a “growth at all costs” mindset to “responsible growth.” The industry is looking towards building resilience to changes and disruptions.
Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin
As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.
SaaStr
AUGUST 11, 2024
So this was another Pretty Good Week in SaaS: #1. Shopify Blows Out the Quarter, Accelerating at $8B+ ARR A bit of strong news from the leader in e-commerce platforms. Shopify is re-accelerating at $8B ARR. It’s growing 21% now and predicting even faster growth in the coming quarters. Don’t Call It a Downturn at Shopify. More here: Shopify and Toast and Monday Are On Fire: There’s No “Downturn” in B2B2C #2.
Totango
AUGUST 13, 2024
“We hit 115% of our target across Totango + Catalyst in Q1 on our expansion number, and that was largely due to the CSMs and the focus they put in along with the work that we’re doing with our account executives. The partnership that we have is working.” Customer renewals are the lifeblood of any subscription-based business, directly impacting your company’s revenue, growth, and long-term success.
Sales Hacker
AUGUST 12, 2024
Outbound is changing and ecosystems have never been more important. Join top 1% operators as they discuss the shift towards an ecosystem-led approach in outbound sales. What to expect: Perspectives and insight from both sales and partnerships teams. Strategy and tactics around how go-to-market teams are leveraging ecosystems for How go-to-market teams are running coordinated efforts to tap into their ecosystems.
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