Tom Tunguz
MARCH 8, 2022
Startups create products. After product-market fit, product teams hew the product roadmap from a panoply of options to the features best aligned with the company’s plans. In much the same way, CEOs architect the organization that builds, markets, sells, and supports the product. When a business is ready to scale, a startup ought to develop an organizational roadmap.
Predictable Revenue
MARCH 7, 2022
Email hygiene is an important but often overlooked practice in sales development. Follow these tips to make regular list cleaning part of your outbound sales process. The post Email Hygiene Best Practices For Outbound Sales appeared first on Predictable Revenue.
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SaaStr
MARCH 7, 2022
Dear SaaStr: Are Any SaaS Companies Really Profitable? SaaS companies can be quite profitable, but most these days that are able to raise capital tend to … take their time getting there. But that’s not to say it can’t be done. Let’s look at a few amazing examples:: Zoom generates $2 Billion in free cash flow on $4 Billion in revenue. More here. Atlassian generates $800m in free cash flow on $3 Billion in revenue.
Intercom, Inc.
MARCH 10, 2022
The e-commerce landscape has grown exponentially since 2020, with experts predicting that the pandemic accelerated transformation of the digital space by up to five years. With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.
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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Tom Tunguz
MARCH 10, 2022
I’m going to tell you a bit about two startups and I’d like you to guess the name of each company. Both of these businesses are publicly traded. Both startups provide database software to developers to build applications. Both have grown very fast. In fact, their revenue trajectories through 2020 are nearly identical. Both companies employ a usage-based pricing model: pay for what you use.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
MARCH 8, 2022
These days folks just … aren’t doing reference checks like they used to. Why? Hiring is accelerated, and everyone’s poaching. Many folks don’t feel like they can really do reference checks well for someone they think they are poaching from a current role. I see many founders doing no reference checks at all anymore. They assume they can “tell” For VCs, deals happen so fast now, over Zoom, there’s less time.
Intercom, Inc.
MARCH 9, 2022
At Intercom, shipping is just the beginning. We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We strive to deliver outcomes as well as outputs to drive real results for our customers. In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.
Tom Tunguz
MARCH 9, 2022
A decade ago, Gainsight championed the creation of the customer success category. People curious and passionate about customer success convened at the Pulse conference to debate customer success. In 2013 and 2015, the discipline’s merits dominated the conversation. Soon thereafter, the most common question became how to build and run a CS team, replacing why start a CS team.
IT World
MARCH 8, 2022
I've called Windows 11 a pointless upgrade. My reasoning was that it came with compatibility problems and really added nothing to Windows 10. Sure, it includes better security. But, spoiler alert, most of those improvements were already in the 20H2 release (Windows 10 October 2020 Update) edition. You just have to turn them on. So, what is Windows 11's point?
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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.
SaaStr
MARCH 11, 2022
So every VC is trying to figure out exactly what is going on in the public markets, and many later stage VCs are quite stressed. This version of the BVP Nasdaq Index illustrates the question. Was the “Covid Boost” in Cloud multiples just an anomoly? Put differently, if you look at multiples of revenue for top SaaS and Cloud companies above from 2014-2022, you could come to one of (at least) two conclusions today: Conclusion #1: Q2’20-Q4’22 Cloud Revenue Multiples Were a
Unbounce
MARCH 8, 2022
Do you ever click the “checkout” button while looking to buy something and leave before you can finish? There’s a bunch of little things that can get in the way of a successful checkout, and they often add up. If it becomes too much of a pain to finish the checkout process, you’re outta there. The same thought process goes on with your customers. They need a friction-free experience with their checkout to cross the finish line.
Andreessen Horowitz
MARCH 7, 2022
Around the same time that Alan Turing was shaping his theories of machine intelligence in Manchester, another future giant of the computing world, Douglas Engelbart, was developing an alternative computing paradigm over 5,000 miles away in the Bay Area. Engelbart believed that computers, with their ability to synthesize and manipulate vast quantities of information, should.
IT World
MARCH 8, 2022
Phishing , those malicious e-mails that pretend to be legitimate messages, has been a problem since Canter and Siegel launched the first spam campaign in 1994. (Mea culpa — it seems they learned about this thing called the Internet from some of my articles.) Today, spam, while still annoying, is the least of our e-mail troubles. In addition to invading Ukraine, Russian agents are now doing their best to invade our IT systems via phishing e-mails.
Speaker: David Warren and Kevin O'Neill Stoll
Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng
SaaStr
MARCH 5, 2022
The life of a startup is not a smooth ride. Despite their founders’ ambition and good intentions, any innovative idea that results in millions of dollars in revenue and funding is bound to come with growing pains. Starting with his time as an investment banker and later working in SaaS, Yancey Spruill, CEO at DigitalOcean , watched venture capitalists invest in seemingly strong companies, only to sell them off.
Unbounce
MARCH 10, 2022
As your PPC agency grows, you can’t afford to repeat the same manual tasks and tedious processes over and over again. You’d much rather spend your precious time serving clients and growing your sales, right? Lucky for you, there’s a whole bunch of handy tools and software for PPC agencies that can help you get a leg up on the competition. Whether you wanna automate weekly tasks (like reporting— ugh ), improve your ability to address and fulfill your clients’ needs, or get help landing more clien
Andreessen Horowitz
MARCH 9, 2022
As an NFT collector, you should care about on-chain provenance. The most authentic provenance for an NFT is when it is initially minted directly from a creator’s wallet or a smart contract that the creator owns. However, with a few … The post Identifying Authentic NFTs (Especially Against Attackers) appeared first on Andreessen Horowitz.
FastSpring
MARCH 9, 2022
Question: What’s the most important page on a software website — other than the homepage? Answer: It’s the pricing page. How do we know? Because we have data from thousands of Saas and software websites. The path to a signup or purchase may include a variety of page views, but it almost always includes the pricing page. In this article, we’ll show you examples from a variety of SaaS pricing pages.
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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?
SaaStr
MARCH 11, 2022
What do you remember about your experience in the workplace prior to 2020? Is it the moments of collaborative synergy and collective achievements? Is it the feeling of solving complex problems and hitting milestones with your team? Perhaps it’s the joy of closing deals and celebrating with your colleagues? It’s been more than two years since the pandemic interrupted our daily work life, and companies are taking stock and preparing for a return to the workplace.
Kellblog
MARCH 6, 2022
In the land of disruption, there’s always something dying and something lining up to replace it, so we’re pretty used to hearing things like “on-premise is dead, long live SaaS.” Sometimes, they’re right. Despite the 2008-era views of our resident luddite below, SaaS really did kill on-premises. Sometimes they’re wrong.
Andreessen Horowitz
MARCH 8, 2022
As we saw in Part 1, it’s possible to get started on a number of important problems by building augmentation infrastructure around the strengths of an artificial intelligence model. Does the model generate text? Build around text. Can it accurately predict 3D structures? Build around 3D structures. But taking an artificial intelligence system completely at.
Groove HQ
MARCH 11, 2022
If you run an e-commerce business, focus on these best practices to facilitate growth. The post 25 E-commerce Best Practices to Take Your Online Store to the Next Level appeared first on Groove Blog.
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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.
SaaStr
MARCH 10, 2022
My quick review of Miami for SaaS: – Met ton great CEOs, including 2 unicorns – 5x the size for SaaS vs. 2019 – Meet some good VPs, etc. But. – Still small – Crypto et. Al. Dominates, not B2B. Will. Be Back Bigger in 2023!! pic.twitter.com/9LbCkSODPi. — Jason BeKind Lemkin #???????????? (@jasonlk) March 6, 2022. So we’re back from the third SaaStr Miami meet-up, and by far our best ever.
Totango
MARCH 8, 2022
Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. First, we’ll take a look at just what a customer success community is and what the benefits of being involved in one are.
Intercom, Inc.
MARCH 8, 2022
The crisis in Ukraine is weighing heavily on us at Intercom. There is a tragedy unfolding and it is especially difficult for those worried about the safety of their loved ones in the region. There’s a quote I think of in difficult times: “Look for the helpers. You will always find people who are helping.” I’ve been inspired by everyone at Intercom who is doing something to help those impacted by this crisis.
FastSpring
MARCH 10, 2022
The FastSpring product team is happy to announce the release of Paused Subscriptions , a new built-in feature to help you lower churn: This new feature enables customers to pause active subscriptions and temporarily disable billing and services. Here’s how it works: Lower churn by pausing subscriptions. Enabling the pause feature will give customers an additional option if they attempt to cancel their subscription.
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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.
SaaStr
MARCH 6, 2022
When should you use testimonials in the sales cycle? Testimonials are nice, you need them. But most prospects these days have already seen the generic ones on your website and in your collateral. What really moves the needle in in sales is very similar companies using, and loving, your product. This is why once you have 1 leader in a space, you should run the tables in that segment.
IT World
MARCH 8, 2022
In a move to offer an end-to-end security operations suite from its cloud platform, Google has announced it will acquire cyberdefense and response company Mandiant for $5.4 billion, in a deal expected to close later this year. The acquisition will complement Google Cloud’s existing security services and together, the companies will deliver a security operations suite as well as advisory services that help customers address critical security challenges and stay protected at every stage of the sec
Kellblog
MARCH 10, 2022
Just a quick post to highlight a video / podcast episode I recently recorded with Cillian Hilliard , fellow board member at work management leader Scoro , and investor at Kennett Partners. Cillian runs a great blog (complete with detailed financial models) at The Novice Investor. ?. ( Understanding SaaS Marketing as an Investor – Dave Kellogg from Cillian Hilliard on Vimeo.).
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