SaaStr

OCTOBER 23, 2023

So I’m pretty bullish on SaaS overall, and have been for quite some time ? And I’ve even been bullish the past 18 months, even with the headwinds some have seen: Sure growth is down at top Cloud leaders, but it’s still strong in absolute terms The best SaaS and Cloud startups that solve real, big problems are still exploding The U.S. economy overall remains very strong Many Cloud and SaaS leaders from Salesforce to Samsara to Monday have resumed hiring Secular trends still favo

Cloud 285

Cloud Trends Scale SaaS 285

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product. Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal.

Engagement 93

Engagement SaaS Onboarding Marketplace as a Service 93

Predictable Revenue

OCTOBER 26, 2023

We talked to Sam Yang about the relationship between Customer Success and Sales, specifically, who should own the deal and when. The post When Should Sales vs Customer Success Own a Renewal with Sam Yang appeared first on Predictable Revenue.

Customer Success 130

Customer Success Sales Revenue Development 130

Tom Tunguz

OCTOBER 23, 2023

Yesterday, both Google and Microsoft announced their earnings for their cloud businesses. I’ve been tracking the growth rates of these companies and product lines for the last 18 months to develop a broad gauge of enterprise buying patterns after the downturn. In the chart, it’s immediately evident that Mongo has seen dramatic increase in growth rate last quarter.

AI Search 295

AI Search AI Cloud Azure 295

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Totango

OCTOBER 25, 2023

Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.

Onboarding 110

Onboarding Customer Success Government Banking 110

Point Nine Land

OCTOBER 25, 2023

Sharing our mental model on gen AI in SaaS Over the past twelve months, like many others, I’ve been diving deep into generative AI and its implications for SaaS companies, as well as what it means for us as early-stage SaaS investors. I’ve already shared some of my thoughts before (e.g., here , here , here , and here ), and Louis Coppey summarized his learnings exploring GPT/LLMs in this great post.

Generative AI 122

Generative AI AI Artificial Intelligence Startup 122

Nimble - Sales

OCTOBER 26, 2023

In the world of business operations, CRM systems stand as guiding beacons, promising enhanced customer engagement and streamlined processes. But as the shadows lengthen, we delve into CRM horror stories, inviting you into an eerie realm. Take caution of these spooky tales of CRM nightmares. Navigating CRM Nightmares: Tales from Businesses Before Discovering Nimble CRM […] The post CRM Tools Don’t Have To Be Scary appeared first on Nimble Blog.

Engagement 69

Engagement Business 69

Nimble - Sales

OCTOBER 23, 2023

In today’s fast-paced business world, Customer Relationship Management (CRM) systems play a pivotal role in managing and nurturing customer relationships. CRM tools provide businesses with a wealth of data and insights, but harnessing this information effectively is a challenge many face. The solution lies in mastering CRM reporting, and the good news is that it […] The post CRM Reporting Doesn’t Have To Be Hard.

Management 72

Management Data Business 72

TurnKey Labs

OCTOBER 26, 2023

Finding the right talent is a paramount challenge for businesses striving to remain competitive. Yet, the quest for exceptional tech professionals is often fraught with rising costs, high turnover rates, and a persistent need to adapt to the growing demand for remote work.

Innovation 57

Innovation Business 57

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Payment Solutions

SaaStr

OCTOBER 25, 2023

So we last checked in with Freshworks at $400m in ARR. Fast forward to today, and last quarter they crossed an incredible $560,000,000 in ARR growing 20% on a constant currency basis. That should put them at about $600m ARR today! 5 Interesting Learnings: #1. Bigger Customers Keep Growing, But SMBs Have Slowed A common theme across tech today. Freshworks has 51,700 customers at around $2k ARR, with a quick close of just 25 days.

SMB 298

SMB AI Onboarding Cloud 298

The Daily Egg

OCTOBER 27, 2023

Call center dialers are integral tools of efficient call centers. They automate the dialing process so that agents can connect with more. The post The 5 Types of Dialers for Call Centers + When To Use Each appeared first on The Daily Egg.

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Tom Tunguz

OCTOBER 26, 2023

In 2021, Amazon announced they had reduced prices on Amazon Web Services 107 times since launch. This drop in prices has grown AWS into a $90b revenue business in 17 years. As storage & compute became less expensive, the economic viability of new use cases became increasingly apparent & developers built software on the cloud. The same cost-reduction phenomenon is occurring with blockchains, though it’s not nearly as well publicized.

Blockchain 237

Blockchain AWS Pricing Innovation 237

Clouded Judgement

OCTOBER 27, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Cloud Giants Report Q3 ‘23 Not a great signal for software this week from the Cloud Giants (AWS, Azure and Google Cloud)…After Q2 (3 months ago), the tone from the Cloud Giants around optimizations was largely: optimizations have started to ease, and net new workloads have picked up.

Cost optimization & reporting 152

Cost optimization & reporting Cloud Azure AWS 152

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

OCTOBER 22, 2023

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Pitchbook: VC Returns Are at a 10+ Year Low 10+ Actionable Things You Can Do To Scale Faster In The Early Days The #1 Reason CMOs Fail 10+ Signs of a Mediocre Hire The $100,000,000 Valuation: The Last Stop Before “IPO or Bust” Top Podcasts This Week: 1.

Management 294

Management Startup Acquisition Scaling 294

The Daily Egg

OCTOBER 26, 2023

Building an app can be laborious and time-consuming. It’s even harder if you start your backend development from scratch. With Back4App, you. The post Back4App Review appeared first on The Daily Egg.

Development 243

Development 243

Tom Tunguz

OCTOBER 22, 2023

On November 8th, I’ll share my 10 Top Trends in Data & AI at the IMPACT Summit. Last year, I covered 9 topics: Cloud data warehouses will process 75% of workloads by 2024. Data workloads segment into in-memory, cloud data warehouse, & cloud data lakes. Metrics layers unify the data stack. LLMs change the roles of data engineers. WASM becomes an essential component of web applications.

Trends 233

Trends AI Data Cloud 233

Buffer Resources

OCTOBER 23, 2023

The beauty of short-form video is that it allows anyone to become a creator. With a phone and the Internet, you can start growing a platform for yourself. The other side to this, however, is that the bar for quality has been reduced, and you’ll need to put in extra effort to see meaningful growth.  This is as true for YouTube Shorts as for any other platform.

Social Media 138

Social Media Trends Branding Engagement 138

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

SaaStr

OCTOBER 26, 2023

So we’ve talked a bit about high performing but toxic employees recently , and that sometimes you have to tolerate one, but not more than one, and not forever. More on that here. A different but related topic is The Hard to Work With VP. The VP that’s smart, gets stuff done but: Constantly argues; and/or Does things they’re told not to do; and/or Breaks rules; and/or Creates lots of issues with other VPs Etc.

Scaling 292

Scaling Investment Management Leadership 292

The Daily Egg

OCTOBER 24, 2023

From determining the best ways to connect with prospects to finding accurate contact information, sourcing quality leads can take a ton of. The post useArtemis Review appeared first on The Daily Egg.

Sales 237

Sales 237

Point Nine Land

OCTOBER 23, 2023

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders.

Sales Hiring 124

Sales Hiring Scale Technical Advisors Technical Cofounder 124

Buffer Resources

OCTOBER 24, 2023

I never thought I’d own a business. I also never thought I’d be able to make a living from writing. Yet here I am, with a (small) content marketing agency, selling services to companies, including series A startups and tech enterprises, and making a six-figure dollar income each year.  All this because I stumbled onto writing for a living accidentally.

Outsourcing Services 127

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 127

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

OCTOBER 24, 2023

Dear SaaStr: What Are The Worst Realities of Being An Entrepreneur? The worst reality, which is also part of what makes entrepreneurship so visceral — is the true feeling of Failing With 100% Responsibility. It often doesn’t leave you until $20m, $30m ARR, or sometimes much later, even in SaaS. I remember interviewing Todd McKinnon, founder CEO of Okta (now at $2B+ ARR), saying it wasn’t until $30m ARR or so he felt they weren’t going to fail : You will never, ever feel Failin

Entrepreneurship 290

Entrepreneurship Interviewing Scaling SaaS 290

The Daily Egg

OCTOBER 24, 2023

Bloggers, small business owners, and marketing teams understand the importance of optimizing your website for search engines. With so many different tools. The post SEOPress Review appeared first on The Daily Egg.

Engineering 234

Engineering Marketing Business 234

Scytale

OCTOBER 23, 2023

In 2023, GDPR continues to play a vital role in protecting personal data worldwide. As a data privacy framework, it focuses on safeguarding personal information and enforces strict rules for data management. For successful implementation, it requires cooperation and trust between Employer of Record services and their clients and a deep understanding of the guidelines for implementation.

Systems Review 105

Systems Review Technical Review compliance Scale 105

Buffer Resources

OCTOBER 23, 2023

Get the need-to-know highlights from the social media industry that happened the week of October 16-20. Meta Broadcast Channels Feature Meta is testing Telegram-like broadcast channels on Facebook and Messenger, providing a new avenue for Pages to engage with their audiences. Keep an eye on this feature's rollout to leverage broader communication channels on Meta's platforms.

Social Media 124

Social Media Payments Payment Services Payment Methods 124

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

SaaStr

OCTOBER 25, 2023

Each year, tens of thousands of SaaS fans attend SaaStr Annual. And every year, Jason Lemkin, the founder and CEO of SaaStr, takes the stage to answer the audience’s most pressing questions. For part one of this Ask Me Anything session, Jason covers everything you need to know about hiring your first VP of Sales, what he really thinks about AI, what the future of lead generation in 2024 looks like, and much more.

Scale 289

Scale Sales Hiring AI Sales Recruiting 289

The Daily Egg

OCTOBER 23, 2023

Are you struggling to make sense of SEO analytics for your website? Senuto attempts to help decipher the numbers, giving you a. The post Senuto Review appeared first on The Daily Egg.

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Sales Hacker

OCTOBER 25, 2023

Zach Lawryk is currently the Head of Global Solutions Consulting at Rippling , previously the VP of Solutions Consulting at Slack , Director of Sales Engineering at Box , and really began his career in tech at Salesforce as a Sales Engineer in 2005. What you will learn The importance of building long term relationships at work The beginning of SaaS SE’s How the SE/SC role will evolve with AI Knowing when to bring in SE’s as a founder Highlights (3:41) How Zach has successfully landed at po

Consulting 102

Consulting AI Benchmarks B2B 102