SaaStr

OCTOBER 23, 2023

So I’m pretty bullish on SaaS overall, and have been for quite some time ? And I’ve even been bullish the past 18 months, even with the headwinds some have seen: Sure growth is down at top Cloud leaders, but it’s still strong in absolute terms The best SaaS and Cloud startups that solve real, big problems are still exploding The U.S. economy overall remains very strong Many Cloud and SaaS leaders from Salesforce to Samsara to Monday have resumed hiring Secular trends still favo

Cloud 283

Cloud Trends Scale Startup 283

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product. Of all the tools at your disposal, webinars are particularly effective at accomplishing this goal.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

Predictable Revenue

OCTOBER 26, 2023

We talked to Sam Yang about the relationship between Customer Success and Sales, specifically, who should own the deal and when. The post When Should Sales vs Customer Success Own a Renewal with Sam Yang appeared first on Predictable Revenue.

Customer Success 130

Customer Success Sales Revenue Development 130

Tom Tunguz

OCTOBER 23, 2023

Yesterday, both Google and Microsoft announced their earnings for their cloud businesses. I’ve been tracking the growth rates of these companies and product lines for the last 18 months to develop a broad gauge of enterprise buying patterns after the downturn. In the chart, it’s immediately evident that Mongo has seen dramatic increase in growth rate last quarter.

AI Search 294

AI Search AI Cloud Azure 294

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Enterprise

Totango

OCTOBER 25, 2023

Brent Cogswell, Head of Customer Success at Schneider Electric, shares the organization’s principles and milestones for building a customer success strategy that unites the company and their customers around a shared mission. “It became our mission to get rid of the spreadsheets and bring all the data and telemetry into one tool, so customer success could control outcomes for our customers and positively affect recurring revenue and growth.

Onboarding 113

Onboarding Customer Success Government Banking 113

Point Nine Land

OCTOBER 25, 2023

Sharing our mental model on gen AI in SaaS Over the past twelve months, like many others, I’ve been diving deep into generative AI and its implications for SaaS companies, as well as what it means for us as early-stage SaaS investors. I’ve already shared some of my thoughts before (e.g., here , here , here , and here ), and Louis Coppey summarized his learnings exploring GPT/LLMs in this great post.

Generative AI 122

Generative AI AI Artificial Intelligence Startup 122

Nimble - Sales

OCTOBER 26, 2023

In the world of business operations, CRM systems stand as guiding beacons, promising enhanced customer engagement and streamlined processes. But as the shadows lengthen, we delve into CRM horror stories, inviting you into an eerie realm. Take caution of these spooky tales of CRM nightmares. Navigating CRM Nightmares: Tales from Businesses Before Discovering Nimble CRM […] The post CRM Tools Don’t Have To Be Scary appeared first on Nimble Blog.

Engagement 69

Engagement Business 69

Nimble - Sales

OCTOBER 23, 2023

In today’s fast-paced business world, Customer Relationship Management (CRM) systems play a pivotal role in managing and nurturing customer relationships. CRM tools provide businesses with a wealth of data and insights, but harnessing this information effectively is a challenge many face. The solution lies in mastering CRM reporting, and the good news is that it […] The post CRM Reporting Doesn’t Have To Be Hard.

Management 72

Management Data Business 72

TurnKey Labs

OCTOBER 26, 2023

Finding the right talent is a paramount challenge for businesses striving to remain competitive. Yet, the quest for exceptional tech professionals is often fraught with rising costs, high turnover rates, and a persistent need to adapt to the growing demand for remote work.

Innovation 57

Innovation Business 57

Advertisement

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

SaaStr

OCTOBER 25, 2023

So we last checked in with Freshworks at $400m in ARR. Fast forward to today, and last quarter they crossed an incredible $560,000,000 in ARR growing 20% on a constant currency basis. That should put them at about $600m ARR today! 5 Interesting Learnings: #1. Bigger Customers Keep Growing, But SMBs Have Slowed A common theme across tech today. Freshworks has 51,700 customers at around $2k ARR, with a quick close of just 25 days.

SMB 293

SMB AI Onboarding Cloud 293

The Daily Egg

OCTOBER 27, 2023

Call center dialers are integral tools of efficient call centers. They automate the dialing process so that agents can connect with more. The post The 5 Types of Dialers for Call Centers + When To Use Each appeared first on The Daily Egg.

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Tom Tunguz

OCTOBER 26, 2023

In 2021, Amazon announced they had reduced prices on Amazon Web Services 107 times since launch. This drop in prices has grown AWS into a $90b revenue business in 17 years. As storage & compute became less expensive, the economic viability of new use cases became increasingly apparent & developers built software on the cloud. The same cost-reduction phenomenon is occurring with blockchains, though it’s not nearly as well publicized.

Blockchain 235

Blockchain AWS Pricing Innovation 235

Clouded Judgement

OCTOBER 27, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Cloud Giants Report Q3 ‘23 Not a great signal for software this week from the Cloud Giants (AWS, Azure and Google Cloud)…After Q2 (3 months ago), the tone from the Cloud Giants around optimizations was largely: optimizations have started to ease, and net new workloads have picked up.

Cost optimization & reporting 157

Cost optimization & reporting Cloud Azure AWS 157

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Payment Solutions

SaaStr

OCTOBER 26, 2023

So we’ve talked a bit about high performing but toxic employees recently , and that sometimes you have to tolerate one, but not more than one, and not forever. More on that here. A different but related topic is The Hard to Work With VP. The VP that’s smart, gets stuff done but: Constantly argues; and/or Does things they’re told not to do; and/or Breaks rules; and/or Creates lots of issues with other VPs Etc.

Investment 291

Investment Scaling Management Leadership 291

The Daily Egg

OCTOBER 23, 2023

Are you struggling to make sense of SEO analytics for your website? Senuto attempts to help decipher the numbers, giving you a. The post Senuto Review appeared first on The Daily Egg.

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Tom Tunguz

OCTOBER 22, 2023

On November 8th, I’ll share my 10 Top Trends in Data & AI at the IMPACT Summit. Last year, I covered 9 topics: Cloud data warehouses will process 75% of workloads by 2024. Data workloads segment into in-memory, cloud data warehouse, & cloud data lakes. Metrics layers unify the data stack. LLMs change the roles of data engineers. WASM becomes an essential component of web applications.

Trends 231

Trends AI Data Cloud 231

Buffer Resources

OCTOBER 23, 2023

The beauty of short-form video is that it allows anyone to become a creator. With a phone and the Internet, you can start growing a platform for yourself. The other side to this, however, is that the bar for quality has been reduced, and you’ll need to put in extra effort to see meaningful growth.  This is as true for YouTube Shorts as for any other platform.

Social Media 132

Social Media Trends Branding Engagement 132

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

SaaStr

OCTOBER 22, 2023

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Pitchbook: VC Returns Are at a 10+ Year Low 10+ Actionable Things You Can Do To Scale Faster In The Early Days The #1 Reason CMOs Fail 10+ Signs of a Mediocre Hire The $100,000,000 Valuation: The Last Stop Before “IPO or Bust” Top Podcasts This Week: 1.

Management 292

Management Startup Acquisition Scaling 292

The Daily Egg

OCTOBER 26, 2023

Building an app can be laborious and time-consuming. It’s even harder if you start your backend development from scratch. With Back4App, you. The post Back4App Review appeared first on The Daily Egg.

Development 264

Development 264

Point Nine Land

OCTOBER 23, 2023

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. We recently hosted the Point Nine Founders Summit, featuring several panels and presentations from founders, CFOs, COOs, and sales execs on building early sales teams and hiring your first successful sales leaders.

Sales Hiring 124

Sales Hiring Scale Technical Advisors Technical Cofounder 124

Buffer Resources

OCTOBER 24, 2023

I never thought I’d own a business. I also never thought I’d be able to make a living from writing. Yet here I am, with a (small) content marketing agency, selling services to companies, including series A startups and tech enterprises, and making a six-figure dollar income each year.  All this because I stumbled onto writing for a living accidentally.

Outsourcing Services 119

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 119

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

AI

SaaStr

OCTOBER 25, 2023

Each year, tens of thousands of SaaS fans attend SaaStr Annual. And every year, Jason Lemkin, the founder and CEO of SaaStr, takes the stage to answer the audience’s most pressing questions. For part one of this Ask Me Anything session, Jason covers everything you need to know about hiring your first VP of Sales, what he really thinks about AI, what the future of lead generation in 2024 looks like, and much more.

Scale 284

Scale Sales Hiring Sales Recruiting AI 284

The Daily Egg

OCTOBER 24, 2023

From determining the best ways to connect with prospects to finding accurate contact information, sourcing quality leads can take a ton of. The post useArtemis Review appeared first on The Daily Egg.

Sales 264

Sales 264

Sales Hacker

OCTOBER 25, 2023

Zach Lawryk is currently the Head of Global Solutions Consulting at Rippling , previously the VP of Solutions Consulting at Slack , Director of Sales Engineering at Box , and really began his career in tech at Salesforce as a Sales Engineer in 2005. What you will learn The importance of building long term relationships at work The beginning of SaaS SE’s How the SE/SC role will evolve with AI Knowing when to bring in SE’s as a founder Highlights (3:41) How Zach has successfully landed at po

Consulting 107

Consulting AI Benchmarks B2B 107

User Pilot

OCTOBER 26, 2023

What is software ROI and how to measure it? Why is important for business growth ? These are the main questions the article tackles, so if you’re after the answers, you’re in the right place! We also share benchmarks, important metrics to track, and best practices. Let’s get right to it. TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment.

Outsourcing Services 105

Outsourcing Services Software Outsourced Development SaaS 105

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

SaaStr

OCTOBER 25, 2023

Dear SaaStr: Why Do So Many SaaS CEOs Get Fired? I think this is a bit of a misnomer. I’ve been investing for 10 years, across multiple billion+ outcomes, and only seen 1 founder “fired” in my portfolio, and one who the biggest VC suggested they step down. And even there — the founders in the end came to the same conclusion, and remained on the board.

SaaS 284

SaaS Investment 284

The Daily Egg

OCTOBER 24, 2023

Bloggers, small business owners, and marketing teams understand the importance of optimizing your website for search engines. With so many different tools. The post SEOPress Review appeared first on The Daily Egg.

Engineering 264

Engineering Marketing Business 264

Sales Hacker

OCTOBER 27, 2023

The end of October already, which has me reflecting on the past year and beyond. We’ve witnessed a pervasive challenge sweeping through the industry: Sales cycles growing longer and more arduous. This pipeline slowdown calls for something other than ‘more of the same.’ It calls for extreme intentional in order to dislodge stuck deals and reinvigorate the pipeline – this week we’ve got you covered on core tactics that are working to move the needle.

Artificial Intelligence 106

Artificial Intelligence ChatGPT AI Consulting 106