ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . Mattias Putman and Ewout Meyns launched PieSync in 2014 with a goal in mind: keep customers satisfied. “Mattias and I are very aware that PieSync’s success depends on that of our customers. If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog.

Customer Success 98

Customer Success Scale SaaS B2B 98

SaaS Metrics

JANUARY 21, 2021

Software as a service or SaaS is a business model where customers pay to use software that is hosted on a remote computer. If you are a founder of a SaaS startup, you might be thinking about how you can generate first leads and sales. In the present time, the SaaS space is crowded, which makes finding, nurturing, and converting qualified leads challenging, but it’s still possible.

Business 52

Business SaaS Engineering Business Model 52

Predictable Revenue

JANUARY 19, 2021

Marketing and sales teams may work for the same company, but they behave like enemies way too frequently. Learn how to prevent that! The post How to Strengthen Your Company Through Sales-Marketing Alignment appeared first on Predictable Revenue.

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Marketing Sales Revenue 264

SaaStr

JANUARY 17, 2021

In theory, many things can kill a SaaS startup after $4m-$5m ARR. In practice, quitting is the only thing. In theory, many things can stop a SaaS startup after $4m-$5m ARR from getting to $100m. In practice, high churn is the only thing. — Jason BeKind Lemkin (@jasonlk) January 17, 2021. Part of my job when I invest in a start-up is to get folks excited about the company.

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For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

Tom Tunguz

JANUARY 17, 2021

From time to time, I chart the fastest growing categories of startup investment in the US for seed through Series C. Here are 2015 , 2017 , This year, I was certain the categories would have been influenced by COVID19. I analyzed Crunchbase data and looked for the startup categories that grew fastest in terms of funding rounds year-over-year, provided there were at least 10 rounds in that category.

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Predictable Revenue

JANUARY 21, 2021

There are a few key challenges that sales leaders face during a bad economy that they may not be thinking about already, and Steve Benson is here to talk about them. The post Actions Sales Leaders Need to Take in a Recession appeared first on Predictable Revenue.

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SaaStr

JANUARY 17, 2021

Don't pick a cofounder that. – has something better to do – wants to see how it goes – has a clear backup plan – sees it as risky – argues over who should be CEO – doesn't 100% believe. You'll see. — Jason BeKind Lemkin (@jasonlk) July 18, 2020. As we’ve talked about before, the great thing about SaaS, is it compounds.

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Acquisition SaaS Software Business 358

Tom Tunguz

JANUARY 20, 2021

On Thursday, February 4th at 9:30 AM PT, Redpoint Office Hours will host Daria Kissner , who built and led internal and external communications for Google Ads and Commerce, and YouTube. With the transition to remote work, the discipline of internal communications has become critical for startups to master. Keeping teams motivated, aligned, and connected when each person is in a different place is a new muscle for many startups to train.

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Communication Startup Scaling Marketing 302

The Daily Egg

JANUARY 16, 2021

Businesses in the modern era rely on data for everything. From customer data to marketing information, website data, and more, companies collect data at nearly every touchpoint. But all of that data is useless if you can’t store it, keep everything organized, and access information when you need it. That’s why database software is so […]. The post Best Database Software appeared first on The Daily Egg.

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Software Review Software Data Marketing 292

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Payment Solutions

Intercom, Inc.

JANUARY 19, 2021

Inconsistent product functionality, wildly differing UI components, and conflicting terminology – the slow creep of design debt can have far-reaching consequences for your business if left unchecked. Here’s a simple framework for managing it. A few years ago, we wanted to improve the A/B testing functionality in some of our targeted messages. It was a trivial feature that we thought would be a cinch to build.

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Scale Underperforming Technical Team Systems Review User Experience 272

SaaStr

JANUARY 20, 2021

One thing that is great in SaaS, from a 20,000 foot perspective at least, is You Can See The Future. It’s the benefit of a recurring revenue stream in a B2B model. If you did $100k last month, and have grown 6% a month each month for the last 12 mos, I can pretty much say you’ll be a $2m+ ARR business in the next twelve months or so. The thing is, sales is variant, and sales pipelines have big data quality issues — and worse, sales as a metric is a lagging indicator.

Metrics 350

Metrics SaaS Revenue B2B 350

Neil Patel

JANUARY 22, 2021

Marketers have been thinking about, arguing over, and implementing personalization tactics for the last few years. So why in the world would I promote depersonalized marketing? If you’re like most eager marketers, you’re are trying to keep up with personalization. You may have tried retargeting, creating highly-targeted landing pages, and using dynamic ads.

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Marketing Strategy Revenue Business 145

The Daily Egg

JANUARY 19, 2021

“I enjoy making hundreds of phone calls to strangers every day,” said no one ever. So, why not automate your outbound phone calling process instead of wasting hours and hours trying to call prospective customers? Especially when we have predictive dialer software available. This software is designed to connect sales agents with as many people […].

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Software Review Software Sales 257

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Intercom, Inc.

JANUARY 20, 2021

Most companies spend huge budgets creating content to get people to sign up to their product. But once a customer signs up, it’s left to a handful of badly written FAQs to help people get the most from the product. It’s no wonder up to 60% of users who sign up for a free trial use a product once and never come back. At Intercom, we believe that providing educational and motivational help content leads to loyal and engaged customers.

Scale 232

Scale Technical Review Education Customer Support 232

SaaStr

JANUARY 21, 2021

We checked in on Twilio at $1B in ARR , but it’s interesting to check in again at $2B+ in ARR as the engine just hasn’t stopped worth. Twilio is still growing an epic 53% at $2B in ARR; has diversified its product portfolio further acquiring Segment; and now has a stunning $60B market cap! Up from $3B at IPO! 5 Interesting, Updated Learnings: #1.

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Telecommunications Scale Scaling Engineering 336

Neil Patel

JANUARY 22, 2021

If you’re like most business owners, you’ve invested resources in creating a Facebook business page that engages your customers. You may have spent years growing your following and building trust. What if something leaves your business page vulnerable to a Facebook hack? Here is what you need to know to protect yourself—and your business—from a Facebook hack.

Software Review 145

Software Review Scale Banking Scaling 145

The Daily Egg

JANUARY 17, 2021

Purchase order software, also known as PO software, is a digital way for businesses to order supplies, inventory, and services from vendors. PO software eliminates tedious manual tasks, like tracking supplies with pen and paper or calling suppliers to place a new order. These tools help automate the sales-purchase process while making accounts payables more […].

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Software Review Software Sales Business 228

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Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

Chart Mogul

JANUARY 22, 2021

Read it. Bookmark it. Save it. In this blog post, we have collected everything you need to know about churn — along with links to the best resources on the internet. You’ll never need to visit another site to learn about churn. Have you ever wanted to ruin a SaaS party? Now you know — just mention churn. So much has been written on the topic, yet many people in the industry, even experienced practitioners, still feel uncomfortable talking about it.

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Churn SaaS Benchmarks Payment Features 136

SaaStr

JANUARY 20, 2021

$30B+ Datadog became the great darling of developers and devops years ago, and never stopped pushing on the accelerator. It’s expanded its product portfolio to build an incredible observabillity engine approaching $1B ARR. At ~$700m ARR, Datadog was still growing an incredible 61% year-over-year.

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Payments Cloud Engineering Revenue 321

Neil Patel

JANUARY 20, 2021

Facebook organic reach is down. Way down. In the past, posting a link on your Facebook or Instagram page could drive hundreds of clicks. Not any more. Social media referrals have stagnated around 5 percent of all traffic for years. The average Facebook post will reach just over 5 percent of your followers. The encouraging news is social media reach is still massive.

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Social Media Software Review Branding Sales Recruiting 145

The Daily Egg

JANUARY 20, 2021

Dispatch management is often an unviable role, where dispatchers act as the bridge between field service and customer experience. Even the most organized dispatch managers struggle with handling continually evolving asset and technician scheduling, along with ever-changing customer needs. Fortunately, the days of giant spreadsheets and whiteboards are long gone.

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Software Review Software Management 221

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Andreessen Horowitz

JANUARY 21, 2021

This first appeared in the monthly a16z fintech newsletter. Subscribe to stay on top of the latest fintech news. . Fintech cozies up to the creator economy. It was inevitable: After shaking up gaming, education, media, and audio, the creator economy … The post Fintech taps influencers; Walmart and Google ramp up financial services; Simple shutters, and more appeared first on Andreessen Horowitz.

Education 135

Education 135

SaaStr

JANUARY 22, 2021

What does it mean to make your product the star in your SaaS growth strategy? It’s imperative to incorporate critical elements in your product-led strategy to ensure its success. Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth.

Scale 290

Scale New CTO CTO Acquisition 290

Neil Patel

JANUARY 21, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. What do sites like Bloomberg, Disney, BBC America, MTV, and Facebook have in common? They all use the WordPress content management system (CMS) to power their websites. Honestly, we aren’t surprised. WordPress is awesome. But while it does offer lots of flexibility in features, there’s still a certain extent of functionality missing from the core software.

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Payment Methods Software Review Scale Payments 145

The Daily Egg

JANUARY 18, 2021

Imagine owning an Internet-based rental property run on autopilot. They are no more dealing with tenants falling behind on their rent, forgetting to turn off the water, or destroying your place. Reseller hosting works exactly like this, but instead of apartment spaces, you’re renting out web hosting services. Making money is simple: Purchase a bulk […].

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Choosing the right Embedded Payments partner can feel overwhelming. This evaluation scorecard and comprehensive buyer’s guide simplifies the process by breaking down key criteria to consider. Learn how to assess partners that align with your goals, offer personalized support, and drive long-term success. This guide and scorecard equip software companies with the insights to make confident, informed decisions that enhance customer experience and fuel business growth.

Payments

Nimble - Sales

JANUARY 21, 2021

Are you looking for a career fit for an extroverted person such as yourself, who isn’t into spending long years on the bench? In this piece, we are vivisecting the steps of how to become a sales representative – a career in sales that’s a perfect fit for people with highly developed interpersonal skills. But […]. The post How To Become a Sales Representative in 2021: a Step-by-Step Algorithm appeared first on Nimble Blog.

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SaaStr

JANUARY 19, 2021

One of the most important operating metrics in your SaaS start-up, if you aren’t predictably cash-flow positive, is your Zero Cash Date (“ZCD”). You hear a lot about SaaS metrics, but this one doesn’t often come up. It should, and should be very near the top of the list of core metrics. Your Zero Cash Date is the most likely date, at your current spend/burn, that you will run out of cash.

Banking 279

Banking Metrics SaaS Revenue 279

Neil Patel

JANUARY 18, 2021

About two-thirds of companies find it tough to produce engaging content. If you’re one of them, there’s a good chance your problems stem from the ideation phase. In other words, you’re struggling to come up with enough engaging blog post ideas. Now, if you’re a regular visitor to my blog, you’ll know I write a lot of content (also, thanks for reading!).

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Engineering Trends Engagement Marketing 145