Baremetrics

OCTOBER 10, 2021

It is not enough to just get as many eyes on your site as possible (although that is nice)—you need to get those visitors with needs that your platform meets. Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

ProfitWell

MARCH 24, 2020

The subscription model is booming. Almost everything is sold as a subscription, from socks to razor blades, and of course software. Without further ado, let's look at nine subscription-based companies absolutely nailing it in 2020. What is a subscription company? So why the subscription business model?

Subscription 72

Subscription Payment Features Payment Methods Payments 72

User Pilot

FEBRUARY 22, 2024

Customer retention can help you drive recurring revenue, reduce customer acquisition costs, and drive customer loyalty. Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Drive recurring revenue : Loyal customers spend more through repeat purchases over time.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Educate customers on new features. Create a customer feedback loop.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. 3 Educate, educate, educate. There’s life after closing.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

MARCH 24, 2020

2020 is the year of Corona Virus thus far but it’s also the year in which the subscription business model is excelling. Subscription companies have become incredibly popular in the past two decades. Almost everything is sold as a subscription, from socks to razor blades, and of course software.

Subscription 40

Subscription Payment Features Payment Methods Payments 40

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

FastSpring

JUNE 9, 2020

Payment options. People like choices, so add more payment methods to your checkout. And with an ecommerce partner like FastSpring, the process of adding more payment options is super simple and provides a seamless shopping experience for customers across the globe. Subscription tiers. Amazon Pay. MasterCard.

Payment Methods 90

Payment Methods Payment Services Payments PayPal 90

User Pilot

MARCH 31, 2023

Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Opt-out Free trial In the opt-out trial model, users are required to share their payment information upfront. moment; if the trial is too long, then you delay monetization. Engagement loop example from Mailchimp.

Strategy 98

Strategy SaaS Payments Payment Solutions Payment Methods 98

SaaSX

SEPTEMBER 19, 2019

With such a wide variety of pricing models, billing frequency, payment methods and more – it’s not hard to see why! Last week, we attended a fantastic webinar featuring ProfitWell ‘s Patrick Campbell, SaaSCapital ‘s Todd Gardner, and Chargebee ‘s Krish Subramanian. Did you attend this webinar?

Pricing 80

Pricing Payment Methods SaaS Payments 80

Incredo

NOVEMBER 21, 2019

3) Almost any business in the world needs this or that software for its own needs. Software to track analytics, transfer payments, manage inventory, create videos and for many other things. You should pick your influencer partners carefully because wrong choices won’t bring you qualified leads and revenue.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. He’s worked with everyone from Fortune 500 companies to startups helping them develop content marketing strategies that align with their business goals. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. You can see a graph from a study by Harvard Business Review that has some interesting stats on how consumption impacts LTV. The graph shows how payment plans impact usage.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

SmartKarrot

OCTOBER 18, 2021

Develop local US support, implementation, and CS team with training, education, and mentoring. Handle client escalations around concerns or issues with their webinar experience. Assist with the renewal process for the team’s accounts. Occasionally provide client training and support of ON24’s proprietary webcasting platforms.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. In this article, we’ll share everything you need to know for increasing customer renewals.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

How To Buy Saas

JANUARY 1, 2021

Well, that’s enough to motivate yourself to start creating your first course using the best online course platforms. Come out of your comfort zone, choose the best online course platform, and create your course outline for people who are ready to learn something that you already know. Why Choose an Online Course Platform?

Payment Methods 98

Payment Methods Payments Payment Solutions Marketplace as a Service 98

User Pilot

MARCH 25, 2024

Help existing customers master advanced features with webinars. Also known as customer churn, it is the end of the customer’s relationship with a business and is a key indicator of business health. Outside of the lost revenue that comes from losing customers (and that is a lot!), Why does customer attrition matter?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104

User Pilot

AUGUST 14, 2023

You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. Host webinars to promote new features.

Growth Marketing 98

Growth Marketing SaaS Payments Strategy Payment Methods 98

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. The purpose of customer acquisition is to help companies expand and make more revenue. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

OpenView Labs

AUGUST 10, 2020

Offer educational content. Because COVID-19 has caused social distancing and self-quarantine to be a way of life for the next several months, if not years, people are looking to not only entertainment but education to help them get through this quarantine. A post shared by Insta360 (@insta360) on Aug 10, 2020 at 7:21am PDT.

Innovation 96

Innovation Payment Solutions Startup Payment Methods 96

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Troubleshoot issues (may be related to payments, relationship, field operations). Working with customers through the subscription renewal process.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Educate customers with resources in multiple formats like blogs, webinars , or videos.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

User Pilot

MAY 9, 2024

Develop educational content, like webinars or courses, to help users discover new use cases and features. Pro tip: Promote your online courses, webinars , and ebooks beyond your existing user base. Userpilot webinars. This includes: Demographic data (age, gender, marital status, education, income).

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Chaotic Flow

OCTOBER 8, 2013

Great SaaS product management professionals don’t simply specify features and functions, they create online experiences that satisfy business, professional and personal needs. And in the course of satisfying those needs, they drive revenue growth by pushing the three fundamental SaaS growth levers.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Baremetrics

DECEMBER 18, 2019

survey User Churn and Revenue Churn Quick Ratio. On a more tangible level, both User Churn and Revenue Churn serve as staples to measure retention as they directly measure the number of customers who cancel within a given time period as well as the revenue associated with each lost customer.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

ProfitWell

JUNE 7, 2020

However, there is one metric that has a direct impact on your bottom line that many businesses don't track—and that is average customer churn rate. Failure to track and improve customer churn rates can lead to the death of your business, particularly for subscription services that rely heavily on repeat customers. Image source.

Churn 83

Churn Payments Scale Underperforming Technical Team 83

Chargify

JUNE 27, 2019

Here’s how Joel York from Chaotic Flow defines customer churn: “SaaS churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions.”. For example, here at Chargify we sell sophisticated subscription billing management software to B2B SaaS businesses. image source).

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

ProfitWell

MAY 26, 2020

How are churn and new revenue trending over time? new revenue and upgrades). Some of our ProfitWell crew tuned into a webinar last week, courtesy of sales savant Jeff Hoffman , on what it means to be a negotiator amid a pandemic. We know the customer relationship is at the core of every SaaS and subscription company.

SaaS Payments 98

SaaS Payments Payments Payment Methods B2B 98