Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. The SaaS industry has seen explosive growth in the past decadeand this is expected to continue this year.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Chaotic Flow

OCTOBER 8, 2013

From a SaaS customer’s point of view, there is little distinction between your SaaS product, website, mobile app, support, service and community. It is a seamless online experience…if you design it that way! Free trial facilitates product evaluation and shortens sales cycles.

SaaS Payments 200

SaaS Payments Payment Methods Payments Scale 200

Neil Patel

JANUARY 8, 2021

You want a quick and easy way to start a website yet have no clue how web hosting works. The good news is you can get a website up and running without spending a dime. Free web hosting enables you to set up a website with a few clicks, but don’t expect anything fancy. The bad news is also the fact that it’s free.

Payment Methods 141

Payment Methods Payments Payment Solutions Payment Services 141

SaaStr

DECEMBER 28, 2023

The company is an AI platform that empowers teachers to give instant, personalized feedback to students, based in San Francisco. We were really impressed with Class Companion’s founder Avery Pan’s clear vision and mission to help teachers leverage AI to improve education. Why did you do the deal?

Technical Review 282

Technical Review Software Review Venture Capital Payment Solutions 282

SaaStock

FEBRUARY 13, 2019

When we announced a few weeks ago that we would be bringing our leading SaaS conference to Asia, and running it in Hong Kong, many locals thanked us for choosing the city. Notey Labs create digital solutions to help companies handle international online space. ViSenze recommends items to customers on websites and social media.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Neil Patel

NOVEMBER 20, 2020

Dropshipping is a popular method for building an e-commerce empire. This post covers the basics of dropshipping and the 11 best dropshipping tools to maximize this fulfillment method’s benefits while minimizing the drawbacks. Using the dropshipping model, your store markets a third-party’s (a wholesaler or manufacturer) products.

Payment Methods 141

Payment Methods Payment Features Payments Scale 141

Intercom, Inc.

APRIL 7, 2020

Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure. At ecommerce fulfillment platform ShipBob , the team is working hard to keep their merchants updated on their business continuity plans, both via in-app messages and through email.

Payment Methods 217

Payment Methods B2C Merchant Services Payment Solutions 217

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Learn the latest strategies for your most personal, efficient support team yet.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Chart Mogul

DECEMBER 4, 2020

And is Stripe a good choice as your billing and payment provider? When Stripe was launched in 2010, dealing with payments online wasn’t a straightforward matter. Fast forward 10 years and setting up shop and accepting payments has become a lot easier, thanks to a large extent to Stripe. Let’s see why.

Payment Methods 105

Payment Methods Payment Services Payments Payment Solutions 105

FastSpring

JANUARY 27, 2022

We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. The person using your SaaS product may not have access to the credit card used to sign up. He then sent out a link to this page inside payment failure notification emails.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Stax

NOVEMBER 6, 2023

You’re making a purchase at a retail store, and the cash register is large, clunky, and painfully slow, even for 2004. Fast forward to now where much has changed, and research anticipates contactless mobile payments to exceed one billion users globally by 2024. Why Is Adding Mobile Payments Important to Businesses Today?

Payment Methods 88

Payment Methods Payment Services Mobile Payments Merchant Services 88

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 216

Sales Hiring Sales Recruiting Scale Payment Methods 216

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. Adnan Chaudhry | SVP of Sales @ Salesforce. There was not a lot of outbound sales or marketing.

Sales Hiring 213

Sales Hiring Scale SaaS Payments Payment Services 213

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. What is inside sales?

Sales Hiring 97

Sales Hiring Scale Sales Recruiting Payment Methods 97

FastSpring

DECEMBER 14, 2018

If there’s one thing we can count on, it’s that just about everyone online is using Google. But once you have that coveted spot on page one, how do you turn prime real estate into actual sales? To turn views into quality conversions, here are some of our top PPC tips to increase software sales. Focus on education.

Payment Solutions 92

Payment Solutions Payment Methods Scale Software 92

SaaStr

DECEMBER 26, 2019

So if we can pop up the Slido slide and I want to invite you all to take your phone and go on slido.com for this session so that you can start asking the panel questions. Pauline : Yeah, so I work at OpenClassrooms, which is a European leader in online education. So quarter after to be able to now scale the company.

Sales Hiring 191

Sales Hiring Payment Methods Payment Solutions Marketing 191

Subscription Flow

DECEMBER 12, 2024

Improved ROI: Planned and monitored business growth leads to helpful insights. This is achieved by informed strategies to cut down on costs, and boost sales. Channels Consistent monitoring of sales and marketing channels overtime can give companies informed insights into the performance of each channel.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. They Formed a Strategic Partnership With an Agency to Work On Their Brand Positioning Dopple’s team worked with Tomorrow , an ecommerce-focused agency, to shape their positioning. “We

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

User Pilot

APRIL 30, 2024

Userpilot is a leading B2B product growth tool that excels at in-app engagement , product analytics, customer feedback collection, customer support, and integrations. Shopify enables product management, payment processing, and landing pages for seamless e-commerce operations and growth. What are the benefits of the SaaS model?

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Buffer Resources

MARCH 5, 2024

The customers who did find our product loved it, but sales were slow, and working with big distributors and retailers was challenging for our small company. On the financial side, distributors took a chunk of our already tight margins, and the 90-day payment terms from most retailers made cash flow difficult.

Payment Methods 106

Payment Methods Payment Services Scale Payments 106

SaaStock

MARCH 1, 2019

As we first looked at bringing our leading SaaS conference to Asia and considered what help we could offer, we thought about localization and know-how about legal and cultural differences as some of the critical success factors. It’s one of the leading financiers of top notch companies like Facebook, Twitter, Spotify, and many more.

SaaS Payments 190

SaaS Payments Venture Capital Payment Services Telecommunications 190

Hacking Revenue

OCTOBER 27, 2016

Everything beyond, such as sales, operations and distribution, was based entirely on wholesale partners and distributors, leaving them with the larger piece of the revenues. . They master everything- from the design to the final sale, take over every part of the sale cycle, own the customer and keep all the revenue.

Payment Methods 73

Payment Methods Branding Payments Payment Services 73

Payrix

MAY 14, 2024

Adam Tesan, CRO at Worldpay for Platforms, is a seasoned executive leader with decades of experience in sales, marketing, and revenue in the software space. During his tenure, Chargebee experienced high growth, scaling from processing about $3 billion in revenue to $13-14 billion. And so that was a big conversation at the board level.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Stax

APRIL 17, 2025

For SaaS companies looking to scale, upselling is one of the most effectiveand often underutilizedrevenue levers. Top upsell strategies include offering advanced features, expanding seat count, and introducing payment processing capabilities. Lets say you offer a CRM that allows users to store up to 5,000 contacts on the base plan.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Sales Hacker

JULY 18, 2022

This piece looks at how to harness the power of sales automation for customer retention with 5 ready-made, templated processes , and 5 best practices to consider on your automation journey. Educational sequences. EXAMPLE: A customer moves into the ‘Won’ stage of our sales pipeline. Personalize campaigns further than mail merge.

Payment Services 103

Payment Services Churn Payment Methods Payment Solutions 103

User Pilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. Marketing funnels are designed to attract and educate potential customers. SaaS sales funnel metrics focus on short-term results, while marketing efforts play a longer-term game.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

SaaStr

AUGUST 27, 2019

How to Design a Sales Comp Plan to Get You to $100M with Work-Bench, Movable Ink, MongoDB and Concert Finance. Meghan Gill | VP of Sales Ops @ MongoDB. All right everyone, thank you so much for joining us today for our panel on how to design a sales comp plan to get you to 100 million dollars. FULL TRANSCRIPT BELOW.

Sales Recruiting 157

Sales Recruiting Sales Hiring Scale Sales 157

Frontegg

MAY 27, 2021

Product-Led Growth (PLG) is a consumer-centric scaling, conversion, and retention philosophy that uses the product itself as the primary growth driver. Also, there is less pressure on Sales. This is achieved by showcasing new features with guides and educational elements, something that exponentially increases their usage rates.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

SaaStr

JUNE 28, 2020

347: Ready to hire your first VP Sales? Are you more excited about eCommerce? Partially, I think, for personal reasons. And then you’re carrying the water with the founders for the next decade as a lead board member, and you don’t get a ton of help from other people. But haven’t done it before?

Part-Time VPE 197

Part-Time VPE Sales Hiring Payment Methods SaaS Payments 197

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

FastSpring

JANUARY 23, 2019

But before you jump straight into implementing a subscription billing model, why not make the most of your time by educating your business on the most common recurring billing mistakes and avoiding them from the start by following these tips? Instead, offer more straightforward methods (like self-serve) when canceling subscriptions.

Payment Methods 84

Payment Methods Payments SaaS Payments Payment Features 84

User Pilot

AUGUST 31, 2023

Teams from Marketing, Demand Generation, Growth, Sales, Media Buying, and Customer Success are in charge of customer acquisition. New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. For example, in e-commerce, sales can happen at the first visit.

Acquisition 110

Acquisition SaaS Payments Payment Methods Metrics 110

Stax

JANUARY 3, 2024

Request Quote Understanding Self-Checkout Systems Self-checkout systems are automated hardware and software solutions that enable customers to process their purchases at retail stores, rather than needing the assistance of a cashier. App-based scanning and payment. The appeal of self-checkout stations is two-fold. Handheld scanners.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

Neil Patel

DECEMBER 16, 2020

When you can’t do this in person, how the heck are you supposed to do it? It’s a fantastic way to engage with prospects and build a ‘face-to-face’ connection without physical contact. Live webinars can help establish your brand as a ‘real-life’ person and put a face to your name. By hosting webinars, of course! Series Webinar.

Payment Solutions 130

Payment Solutions Software Review Software Technical Review 130

SaaStr

JULY 8, 2020

On either a scale of 1 to 10 or a percentage basis, where is seed investment? Personally, our team has been holding back a little bit. What I personally have seen in my little portfolio and the founders I work with is what I call the COVID beneficiaries. Are you more excited about eCommerce? Jason Lemkin: Yep.

Investment 213

Investment Technical Review Part-Time VPE Development Team Review 213