Intercom, Inc.

AUGUST 6, 2018

For product builders, it’s never been harder to get discovered in such a crowded marketplace. It’s no wonder that companies like Slack, Salesforce and Intercom have invested in an ecosystem made up of smart people building things in one place, allowing customers and developers to adapt and create the tools they use to work better for them.

Engagement 130

Engagement Marketplace as a Service Development Sales 130

Neil Patel

DECEMBER 21, 2020

However, the many opportunities available with print on demand services are almost limitless. A type of dropshipping , print on demand allows you to engage with a third-party seller who customizes a blank item from their inventory of options with your design or personalization. Who Uses Print on Demand Services?

Marketplace as a Service 145

Marketplace as a Service Business Advertising Social Media 145

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. All you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money. Second sponsor Outreach , the number one sales engagement platform. Show Introduction [00:10].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

SaaStock

FEBRUARY 14, 2019

Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. Some of his first professional positions were Engagement Manager at McKinsey, as well as a management consultant at Value Partners.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

Intercom, Inc.

MAY 2, 2019

Instacart is valued at nearly $8 billion and since joining, he’s helped to make the company’s services available to more than 80% of U.S. Even with Instacart’s enormous valuation, he continues to see tremendous growth potential for the service, similar to what he saw in Instagram’s early days. Thanks for signing up.

Marketplace as a Service 184

Marketplace as a Service B2C PayPal Scaling 184

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 257

Software Review Scale Technical Review SaaS 257

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Stax

APRIL 3, 2025

Its the third-party service that serves as the link between the payment gateway, acquiring bank, and issuing bank or card network. That said, lets dive into the different types of eCommerce payment solutions: Hosted payment gateways Hosted payment gateways are provided by a payment service provider (PSP).

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 28, 2020

These next-gen capabilities make it an extremely valuable company for the future of work, and investors agree: yesterday, Aircall announced a successful $65 million Series C round, bringing their total investment to $106 million. Today, more than 60% of the tools on the marketplace have been built by third parties. Short on time?

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

SaaStr

JULY 11, 2019

I invest across consumer, B2B SaaS companies, and then also dev tools and infrastructure companies as well. You have to remember that the people that you’re working with, the team that you’re engaging, they all been groomed the same way. It’s been really fun to be on the investor side. You wait a week.

Scale 156

Scale Marketplace as a Service Sales Recruiting Scaling 156

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 235

Scale Scaling Sales Hiring Underperforming Technical Team 235

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 173

Payments Merchant Services Payment Solutions Payment Services 173

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. But especially in the early days, companies need to fight risk aversion and invest in marketing programs that will build the foundation for new industry.

Scale 137

Scale Sales Recruiting Marketplace as a Service Forecasting 137

Trint

SEPTEMBER 3, 2021

Buying followers may look impressive at first glance but ultimately they don’t engage with your content or buy into your brand. Not only this but purchasing followers break Instagram’s terms of service and these followers will often be deleted by the platform or even worse, you run the risk of your account being permanently banned.

Social Media 130

Social Media Marketplace as a Service Branding Engagement 130

Intercom, Inc.

NOVEMBER 14, 2019

As a brand new company, you might engage in plenty of initiatives that are inherently un-scalable – because there’s no better way to nurture customer love than through a personal relationship. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Neil Patel

NOVEMBER 4, 2020

You need excellent marketing strategies unique to Amazon’s marketplace. Most of these ranked agencies offer the same services or only have Amazon marketing as one of their numerous services. It can also help to engage prospects until they hit your checkout button on Amazon. For this, you need to invest in Amazon PPC.

Social Media 139

Social Media Marketing Marketplace as a Service Outsourced Development 139

Hitenism

DECEMBER 26, 2016

That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business. In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Intercom, Inc.

JULY 13, 2018

While this may sound simple, it can be incredibly challenging to find new opportunities for growth and customer acquisition in an increasingly crowded marketplace. Before I joined Intercom, I led all of Intuit’s small-business products and services, including QuickBooks accounting, payroll and payments. Makes sense, right?

Acquisition 156

Acquisition Strategy SaaS Payments Content Marketing 156

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! I’m talking about product-led growth as an investment strategy, but really my background is 10 years of operating experience in the product-led growth world. Now I’m investing in that. So, OpenView worked out for me. Product led growth.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Neil Patel

MAY 20, 2021

The addition of shopping features such as Facebook Marketplace can also be leveraged by businesses to improve online conversions. Let’s review how to create Facebook business pages that increase your engagement , clicks, and revenue. Your business page also helps you build an online community and better service your customers.

Business 145

Business Social Media Marketplace as a Service Advertising 145

Neil Patel

DECEMBER 22, 2020

You could also invest in some tools that will make working with influencers simpler. Influencer tools can help you track influencers’ niches, the quality of their audiences, and their engagement rates so you know the influencers you work with are legitimate. Dealspotr’s Influencer Marketplace.

Payment Methods 139

Payment Methods Branding Payment Solutions Payment Services 139

Intercom, Inc.

APRIL 4, 2019

The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Are you a marketplace or are an e-commerce retailer? The SDR focuses on finding, engaging and creating qualified leads and then “hands” them to the AE to complete the sale. What’s not to like?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. And service many times means it’s human beings doing it. So how does this even work with software as a service.

Outsourcing Services 164

Outsourcing Services Marketplace as a Service Outsourced Development Scale 164

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. Because I think everyone talks about platforms but to actually do it properly – and it sounds like you guys are really invested in it – it is a big investment. So what was the spur for you to make that move? Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Blulogix

DECEMBER 13, 2024

For Managed Service Providers (MSPs) , real-time analytics is a game-changer when it comes to understanding customer behavior, improving service offerings, and driving business growth. Traditional billing systems, which often provide limited insights into customer activity, are no longer sufficient in a highly competitive marketplace.

Payments 97

Payments Payment Services Marketplace as a Service Payment Solutions 97

Sales Hacker

MARCH 7, 2022

Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own. Back in the day, the majority of Frank’s students wanted to go into investment banking and consulting. Today business buyers evolve at a rapid pace.

Technical Review 112

Technical Review Sales Marketplace as a Service Banking 112

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

APRIL 9, 2021

LinkedIn Insights gives you the ability to see information about who follows you, engages with your content, or may be of interest to you as a lead or new hire. You can get lists of people who engage with certain content similar to yours. Investing in workforce development and onboarding is an expensive process.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

SEPTEMBER 25, 2020

They’ll teach you how to grow a community around your brand and engage followers. They can also come up with content and advertising strategies that: bring new potential customers to your business re-engage leads drive conversions and more… 3. Measuring the ROI of Social Media Marketing Consulting Services.

Social Media 141

Social Media Consulting Development Team Review Marketing 141