How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Market share leader (21.7%

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Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Of course, we always excelled in SMB at Slack as well.

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Scale Customer Success Sales Hiring Strategy 177

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

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Software Review Trends Software Marketplace as a Service 118

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

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Scale VP of Engineering Outsourcing Services Enterprise 64

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

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Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Sales Profile: SMB to Commercial.

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Revenue Sales SMB Engineering 105

Neil Patel

DECEMBER 16, 2021

Freelance platforms like Fiverr are underrated resources for marketing your business services. While major corporations need complicated SLAs, Fiverr is a fast and efficient marketplace. Amazon promotes this service as artificial intelligence. Also, you can simply search for hashtags and see which posts get the most engagement.

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Social Media Strategy Marketing Business 145

Sales Hacker

FEBRUARY 12, 2021

Enterprise CRM vs. SMB CRM. An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company.

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

Sales Hacker

MARCH 18, 2019

Roger discusses the key philosophies driving effective customer engagement and how to build a global organization while preserving culture and alignment. . If you missed episode 48, check it out here: PODCAST 48: The Secret to Amazing Sales Engagement w/ Max Altschuler. Using culture to drive global team-wide engagement.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. After all, the marketplace speaks the loudest, and without customers you don’t have a business. And if you’re used to dealing with SMBs, get ready for a big change in your process. Source: SalesHacker.com.

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Sales Hiring Enterprise Scale Startup 74

ChurnZero

OCTOBER 12, 2021

To help CSMs achieve their clients’ goals, they created a checklist of recommended workflows that better aligned their engagements with the clients’ main reasons for purchasing Definitive Healthcare’s solutions. This usage and engagement data was also shared between CS, Sales, and Marketing to allow adoption to be a top priority for all.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. GetAccept – Track, Engage & Sign. Other Tools.

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Scale Payment Methods Payment Solutions Sales Recruiting 113

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

OCTOBER 12, 2021

To help CSMs achieve their clients’ goals, they created a checklist of recommended workflows that better aligned their engagements with the clients’ main reasons for purchasing Definitive Healthcare’s solutions. This usage and engagement data was also shared between CS, Sales, and Marketing to allow adoption to be a top priority for all.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SmartKarrot

JUNE 7, 2023

Apply here: [link] Role: Senior Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: NCX As a Senior Customer Success Manager, you’ll build strong relationships with landowners to comprehend and advocate for their needs, ensuring their success with NCX’s platform and marketplace.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? Start looking into storytelling frameworks to make your product presentations more engaging. How are you coming up with the best solutions? How do you organize your work? An experience that is well aligned with your product: has the candidate been working in B2B vs B2C? Storytelling.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Casey Accidental

NOVEMBER 13, 2019

As someone who has spent a lot of time building marketplaces in my career, a curious thing has happened over the last couple years. Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. The Weak Transition to Marketplace Arguments. So goes the story.

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Marketplace as a Service Business Model Business Underperforming Technical Team 106

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

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Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

Intercom, Inc.

DECEMBER 13, 2018

Here are five quick takeaways: Workplace believes that by giving a voice to everyone and reducing the distance between the HQ and the front line, great things happen to employee sentiment, engagement, productivity and automation. We are going from having an enterprise business to having a mid-market business to investing in an SMB business.

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Scale Marketplace as a Service Mobile Sales Hiring 151

SaaStr

AUGUST 15, 2020

Really excited for engaging discussion on something I’m passionate about, the future of the customer. Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier.

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Payment Methods Merchant Services Scale Payments 268

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. Dropbox has a long history of using referral rewards like this one to create goodwill, build engagement, and find new customers. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. Tom Tunguz, Venture Capitalist at Redpoint. Affiliate Programs.

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Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JUNE 10, 2020

What’s great is the companies out there like Sendoso have pivoted and given us a way where we can engage with them on email and they can privately update their information. And one of the things we’ve done is we’ve really looked at what can we do online with videos and ads to engage with folks that are still online.

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Travel Scale Marketing Outsourcing Services 236

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough. Beth Sunshine.

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Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

JULY 26, 2019

In 2008 Leah founded TaskRabbit, the leading on-demand service marketplace in the world. ” Is it SMB or is it Enterprise? You make that decision based on the fact that your profile fits either an SMB or Enterprise. Then, you can decide, is it a high volume play in the SMB? Is it go out for bigger customers?

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Sales Hiring Scale SaaS Payments Sales Recruiting 164

SaaStr

FEBRUARY 7, 2020

Or how the customer service team is going to deal with companies that aren’t renewing as planned? Where sales rep productivity’s maybe slightly more challenging to predict in the early days, or in marketplaces where actually you have to project your mindset out many years, three to five years to really see those unit economics.

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Scale Underperforming Technical Team Investment Sales Hiring 216

SaaStr

APRIL 3, 2019

The biggest companies on earth spend billions of dollars on this service no one’s ever heard of called freight forwarding and they all hate their vendors. So we never should have even been a, we’re in multi sided marketplace. And the reality is we’re in a service business. So we have this enormous market.

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Scale Sales Hiring Systems Review Marketplace as a Service 100

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. How does Ryan think about the relationship between the two? So it’s like someone properly raising their hand.

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Sales Hiring Sales Recruiting Scale Software Review 141

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. 318: The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. This episode is sponsored by TaxJar.

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SMB Scale Startup Marketplace as a Service 222

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

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Scale Underperforming Technical Team Sales Hiring Branding 199

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. Almost every step requires paperwork and postal service, many entail physical presence. As consumers, we’re used to enjoying the highly customized experience offered by most consumer services. on how we engage with their software (e.g.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

Intercom, Inc.

JANUARY 23, 2020

He shares how he built a highly engaged audience, what he’s learned about partnerships, why he’s so focused on solving one core problem, and more. Take HubSpot, for example: over the last five years, they’ve grown their app marketplace from 40 to 350 integrations. There’s little room for products that’d prefer to play lone wolf.

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Underperforming Technical Team Scale Payments Payment Services 183