User Pilot

MARCH 5, 2025

That’s where customer engagement software comes in. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Qualifying questions for choosing the right customer engagement tool.

Software Review 52

Software Review Engagement Software Scale 52

SaaStock

JANUARY 25, 2019

Trailblazing through their home continent, venturing successfully onto the world stage or changing from on-premise software to SaaS, these companies could have a postal code in any SaaS hotspot in the world. ContaAzul was acquired by the collaborative software platform Wabbi Software S.A. We can’t wait to meet them.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

SaaStock

FEBRUARY 13, 2019

Tienpay offers digital banking software that handles wallet, digital exchange, and digital assets. The platform integrates with 100+ shipping services and ensures discounts for many of them. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. FULL TRANSCRIPT BELOW.

Software Review 258

Software Review Scale Technical Review SaaS 258

Point Nine Land

MARCH 10, 2020

A strategic analysis after evaluating multiple service marketplaces Over the past few years, I’ve come across a huge number of service (or labor) marketplaces: the countless Uber for X companies, the marketplaces for lawyers, therapists, cleaners, architects, construction workers; you name it. Sounds complicated?

Marketplace as a Service 59

Marketplace as a Service Strategy B2C Systems Review 59

SaaStr

JUNE 15, 2020

These virtual live forums will encourage SaaS product builders, engineers, entrepreneurs, and tech leaders to openly engage with spotlight speakers to get all their SaaS questions answered in real-time. — Topic: “The Essential Companies SaaS Relies On” The software-as-a-service marketplace is rapidly growing year after year!

VP of Engineering 152

VP of Engineering Marketplace as a Service Scale SaaS 152

Intercom, Inc.

AUGUST 6, 2018

The abundance of software tools on offer today brings with it a whole host of challenges. For product builders, it’s never been harder to get discovered in such a crowded marketplace. and the value of our service, and ensure that’s embedded within a service they already know. To get started, check out our developer docs.

Engagement 130

Engagement Marketplace as a Service Development Sales 130

SaaStr

AUGUST 29, 2022

Growth Day Q&A : Join Alogolia’s CEO Bernadette Nixon and CRO Michelle Adams , Zendesk’s SVP Global Marketing Prelini Udayan-Chiech , and SaaStr’s GM and SVP Amelia Ibarra for an engaging conversation on all things Growth to wrap up Day 1 content. Scaling Revenue in 2022: What’s the Same and What’s Different?

Scale 290

Scale Sales Hiring Marketplace as a Service B2B 290

Point Nine Land

MAY 22, 2020

Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. All you have to do is create perfectly targeted content, stay informed on email best practices, drive more engagement quarter over quarter, spend less money. Second sponsor Outreach , the number one sales engagement platform. Show Introduction [00:10].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Nextiva : Best customer experience software for unified communications.

Software Review 103

Software Review Software Management Business 103

User Pilot

OCTOBER 22, 2023

A primary goal of customer success teams at SaaS companies is to drive user engagement. Whether in the context of new customer activation, upselling premium features, or reducing churn, strong user engagement is a clear indicator of customers’ ongoing commitment to your product.

Engagement 105

Engagement SaaS Onboarding Marketplace as a Service 105

Sales Hacker

MARCH 29, 2021

As a result, more products are being discovered and sold through online marketplaces, like the Salesforce AppExchange and the AWS Marketplace. Driving partner engagement and collaboration. Keystone Partner Software: the PRM and the CRM. An ecosystem of related products and channel partners exist around every B2B product.

Payments 113

Payments SaaS Payments Payment Solutions Payment Services 113

FastSpring

JANUARY 9, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. And then, of course, we saw the evolution of live services as well that just kind of turned out a little bit on its head in that way. It’s your marketplace or a distributor. Jump to video. Jump to transcript. So these two make a lot of sense.

Payments 165

Payments Mobile Payment Methods Revenue 165

SaaStock

FEBRUARY 14, 2019

Some of his first professional positions were Engagement Manager at McKinsey, as well as a management consultant at Value Partners. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Aaron Ross is a name many would be familiar with.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Payrix

FEBRUARY 4, 2025

This setup is commonly used in marketplaces, software platforms, or businesses that facilitate payments for a network of sellers, service providers, or smaller businesses. This model allows sub-merchants to focus on their core activities while benefiting from streamlined access to payment services.

Merchant Services 100

Merchant Services Payment Services Payments SaaS Payments 100

Payrix

FEBRUARY 4, 2025

Interested in learning more about software-led payments or joining the current Embedded Payments conversations in your organization? Card acceptor business code A four-digit numerical representation of the type of business in which the card acceptor (merchant) engages. Youve come to the right place.

Payment Services 100

Payment Services Merchant Services Payment Solutions Payment Methods 100

Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Stax

APRIL 17, 2025

These days, software is no longer just a toolits the backbone of how modern businesses operate. At the heart of this transformation is a growing ecosystem of Independent Software Vendors (ISVs) building applications that plug into broader platforms and solve specialized problems. What is an ISV (Independent Software Vendor)?

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. In a way, it’s old fashioned to think that it is software that we are delivering.

Outsourcing Services 164

Outsourcing Services Marketplace as a Service Outsourced Development Scale 164

SaaStr

JULY 22, 2019

New Relic, provider of real-time insights for software-driven businesses has this formula figured out. And that allows our customers to build better software, much more perfect software, to have better relationships, and to also build better businesses. When we started out, we built the company purely as a SaaS company.

Scale 235

Scale Scaling Sales Hiring Underperforming Technical Team 235

SaaStock

MARCH 26, 2019

Metatext offers a solution to help SaaS entrepreneurs to automate business processes such as customer services, marketing and insights. They solve that by using both their AI-enabled platform and automation for engagement with leads and students The platform is already used by more than 150 Higher Education and k-12 in Brazil.

Startup 210

Startup Artificial Intelligence SaaS Construction 210

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. Switching to a different service is something that takes a lot of effort.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. Short on time? That’s the power of becoming a platform.

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

Sales Hacker

JUNE 22, 2020

I’m going to show you how to use tools like sales engagement platforms and CRMs to smooth out the stress of adapting to a new sales landscape. When you’re struggling to figure out how you can engage and motivate your audience without meeting them in-person, it starts with finding the right tools. Let’s get started.

Engagement 79

Engagement Sales Marketplace as a Service Social Media 79

Totango

SEPTEMBER 5, 2019

This deeper relationship is created using customer engagement. In a nutshell, customer engagement is the connection between an enterprise and the customer forged through communications. So, why is customer engagement important? Why is Customer Engagement Important in the Customer-Centered Economy?

Engagement 68

Engagement Marketplace as a Service Enterprise Communication 68

Hitenism

DECEMBER 26, 2016

In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service. In a self-service SaaS, you rely on customer success drip emails to generate your upgrade revenue. FE International has grown as a marketplace for buying and selling small-scale SaaS businesses.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

How To Buy Saas

MARCH 17, 2025

This is where Customer Relationship Management (CRM) software becomes invaluable. In this guide, well explore the top 10 CRM software for small businesses covering both free and paid options. You can integrate email, calendars, and more via the Salesforce AppExchange marketplace. Lets dive in!

Software Review 40

Software Review Scale Software Business 40

Trint

SEPTEMBER 10, 2021

From how we interact with colleagues internally to how we engage with clients and prospects, these technological advances have overhauled the world of business. Originally seen as a method to connect people, it’s now key in how professionals interact with each other and businesses engage with customers.

Communication 130

Communication Social Media Marketplace as a Service Business 130

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 173

Payments Merchant Services Payment Solutions Payment Services 173

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. Seven of the best software tools to choose from, along with their features and pricing. Good customer self-service portals help to: Answer customer queries instantly.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

Stax

APRIL 3, 2025

Its the third-party service that serves as the link between the payment gateway, acquiring bank, and issuing bank or card network. That said, lets dive into the different types of eCommerce payment solutions: Hosted payment gateways Hosted payment gateways are provided by a payment service provider (PSP).

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Tom Tunguz

AUGUST 2, 2016

Historically, channel distribution has been reserved for the most expensive software and hardware. Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. Modern companies are born in the cloud, and independence is in their DNA.

Outsourcing Services 114

Outsourcing Services SMB Acquisition Scale 114

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. How you choose to engage your competition, however, is a calculated decision that each company should make itself. Here’s why: Budget.

Scale 136

Scale Sales Recruiting Marketplace as a Service Forecasting 136