Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Prior to founding Instacart, Apoorva was a fulfillment optimization software engineer from Amazon. Both offered consumers a ton of convenience through their service. billion to $20.7

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Casey Accidental

OCTOBER 18, 2021

Building a consumer marketplace to drive incremental ticket sales to event creators. Julia, our CEO, had told me she wanted me to focus on growing the self-service business faster. So I gathered as much information as I could about these different strategic initiatives, as well as digging into the core self-service business.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” We love the marketplace you’ve created.’”.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. How do you attract these different types of people and build the value for Slack going wall to wall inside of a large company versus a startup of 10 people or being siloed in the engineering department of a larger company? Here’s Rachel.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. Team and Leadership at NP Digital.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

APRIL 4, 2019

They relied on a great product, with a passionate userbase that helped kickstart an organic growth engine which sold the product for them. The first stage is building an organic growth engine. The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup.

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. Rather than paying tuition, students agree to pay a percentage of their income once they are employed and making over $50,000 a year.

Acquisition 173

Acquisition Software Review Payment Methods Marketplace as a Service 173

Sales Hacker

DECEMBER 9, 2021

They hired GTMP to reach out to prospects offering them a stipend to participate in a best practices study on development and utilization of Amazon-like marketplaces and related in-marketplace advertising. They call, thank them for their service, and offer to donate to their charity of choice, specific to veterans’ needs.

Innovation 123

Innovation Development Marketplace as a Service Business 123

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 173

Payments Merchant Services Payment Solutions Payment Services 173

FastSpring

DECEMBER 18, 2018

Welcomed Key Executive Hires to the Leadership Team. This year we welcomed Sian Wang as CFO , Brian McTeague as VP of Revenue Operations, Sarah Bottorff as VP of Marketing, and Scott Herriman as SVP of Engineering. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level.

Marketplace as a Service 89

Marketplace as a Service Sales Hiring Scale Leadership 89

FastSpring

DECEMBER 19, 2019

We Welcomed a Key Executive to the Leadership Team. We’re excited to grow our exceptional leadership team to help us take FastSpring to the next level. We take great pride in delivering the best ecommerce platform that helps software businesses succeed in the global marketplace. We Evolved Our Brand.

Technical Review 91

Technical Review Software Review Marketplace as a Service Innovation 91

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Neil Patel

DECEMBER 4, 2020

How do you stand out in such a highly-competitive marketplace? Amazon has become a search engine for products. Measuring the ROI of Amazon Marketing Consulting Services. The ultimate measure for any marketing service is how much demand and sales it drives. Thought Leadership on Amazon Marketing. The result?

Consulting 112

Consulting Outsourcing Services Marketing Underperforming Technical Team 112

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers.

Revenue 105

Revenue Sales SMB Engineering 105

Intercom, Inc.

AUGUST 30, 2018

Two decades later, these two women are blazing trails in design leadership. We ended up having a leadership change that really disrupted the whole organization. Kate: At Facebook, we started this new form of front-end engineering and design called UI engineering. They had to make their own. Vanessa: I loved that tweet.

Scale 149

Scale Leadership Scaling Venture Capital 149

Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. And content design definitely spends time focusing on those words, on that service.

User Experience 209

User Experience Strategy Engineering Communication 209

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. Google search engine using the terms “RevOps jobs” and “Revenue Operations jobs”. I turned to sales for a technical recruiting agency and project management services. Career Advice from 6 RevOps Pros.

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 118

Payment Solutions Enterprise Scale Payments 118

User Pilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Engineering teams write the code and build the product from the bottom up. Leadership skills. Communication skills.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

OpenView Labs

APRIL 13, 2020

There are new job titles—growth marketing, growth product manager, growth engineer, head of growth—and new opportunities that have changed the way companies think about how to grow their revenue or users. Are there marketplace dynamics? Over the last 10 years, “growth” has become a thing in tech. But what the hell is “growth” really?

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. We have relationships with the biggest CRM companies: Oracle CX, SAP CRM, Microsoft Dynamics and Salesforce (95% of our marketplace). It was relatively new to that marketplace at the time.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

Sales Hacker

SEPTEMBER 20, 2022

My classmates moved back into their childhood bedrooms, fought for part-time jobs in retail and food service. Adjust your pitch to meet the tone of the marketplace. So wherever you are, re-engineer, reinvent what you do, touch. In May 2008, I graduated college — with 1.56 million of my peers — directly into the 2008 recession.

Sales Hiring 107

Sales Hiring Marketplace as a Service Payment Services Banking 107

SaaStr

MARCH 19, 2019

Ceci Stallsmith : After building if you have something where you’re going to publish an integration or something of that sort, there’s a marketplace for Stripe, same for Box, same for Slack, we have a directory of apps, so published in the directory is the next step. If they’re engaged, then they’re building.

Payments 131

Payments Scale Scaling Revenue 131

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. This relieves Camille and her team from having to beg, borrow or steal design and engineering resources from other departments and projects.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Intercom, Inc.

APRIL 7, 2022

Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are. As the role evolves, it becomes more proactive – the CSM starts advising customers on how to make the most of their service and helps them succeed in their long-term goals.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Sales Hacker

MARCH 18, 2019

He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Leadership is critical, understanding the vision and the ambition of the company and where they’re going.

VP of Engineering 81

VP of Engineering Sales Hiring Scale Technical Review 81

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. That visualization, we’ve just opened up the marketplace. We learned from that early on.

Sales Hiring 213

Sales Hiring Scale SaaS Payments Payment Services 213

Chart Mogul

JUNE 25, 2020

This improves your search engine optimization efforts. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace. This gives me credibility. Best, Your name”.

SaaS 101

SaaS Business Construction Content Marketing 101

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Intercom, Inc.

JANUARY 10, 2019

Up until quite recently, if you wanted to build an ML system, you needed to have a hardcore engineer who understood ML and used TensorFlow or one of these products that were very inaccessible to most product people. Des: They have, what, 800 million users? You have to believe them. There are just so many dynamics at play.

Scale 143

Scale Banking Technical Review Systems Review 143

SaaStr

JUNE 20, 2019

We started a company with engineers and a few sales people and for a long time that’s the only two major roles we have in the company. We had a marketplace payer solution. That’s been a major focus. We felt like there’s an opportunity to do it again with all the learnings we have and come out with a new platform.

Payment Methods 162

Payment Methods Merchant Services Payments Payment Services 162

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! ” Was obsessed with mathematics, went to college at 16, became an engineer. Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. There’s no UX engineer. SaaS, right?

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Amazon, for instance, has 14 leadership principles , but the company has revisited and revised them multiple times over the years to ensure they’re still relevant.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Sales Hacker

SEPTEMBER 20, 2022

That’s differentiated us in the marketplace. I went to college as an engineer, but I did not understand that I could actually have a hospitality career. My next position was of service or a beverage director. The future of restaurants and new technology [9:48]. How far do you see this going?

Technical Review 57

Technical Review Sales Hiring Scale Marketplace as a Service 57