Payrix

DECEMBER 18, 2024

Takeaway #3: The omnichannel experience Despite the focus on eCommerce and online payment innovations, 2024 saw a renewed interest in modernizing card-present payment systems. I mean, you know, based on the customer type, some of them just, they’re doing some due diligence. There is a lot of material out there.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

Tom Tunguz

JANUARY 8, 2024

Measuring engineering productivity is a Gordian knot. How does a manager measure the performance of an engineer? LinkedIn selected three metrics for most engineers & they all revolve around speed. The key lesson : optimize for the entire system end-to-end, not each step. Latency encompasses the entire chain.

Software Engineering 209

Software Engineering Software Review Engineering Software 209

SaaStr

MARCH 12, 2025

The marketing session is often “career-ending” for CMOs – The quarterly marketing review tends to run overtime, spark intense debates, and is the most dreaded session for many CEOs who aren’t marketing natives. You assembled a talented team, built an amazing product, and established a growing SaaS business.

Sales Hiring 207

Sales Hiring Marketing Technical Review Underperforming Technical Team 207

TechEmpower SaaS

OCTOBER 9, 2023

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

Intercom, Inc.

APRIL 27, 2018

On call work like this can be a powerful customer orientated activity that connects engineers to the value customers get from your product. The quality of our alarms and on call procedures were inconsistent across teams and we were using ad hoc review processes for new and existing alarms. What we learned.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

TechEmpower SaaS

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. By automating routine and complex tasks alike, AI allows engineers to focus on innovation and strategic tasks.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Sales Hacker

DECEMBER 17, 2024

As the co-founder and CEO of Intellimize (acquired by Webflow), Guy brings a unique perspective from his journey through iconic companies like Microsoft, Yahoo, and Twitter, as well as his background in aerospace engineering. And then originally trained as an aerospace engineer. So really interesting kind of shift there.

Scale 103

Scale Engineering Acquisition Scaling 103

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ Know the scope of the issue. Share the work.

Technical Review 289

Technical Review Software Review Systems Review CTO Hire 289

Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact.

Software Review 166

Software Review Engineering Technical Review Interviewing 166

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. We encourage engineers to ship the smallest thing (we call them cupcakes ) as quickly as possible, and every new hire on our engineering team ships a feature within their first week.

Software Review 282

Software Review Engineering Systems Review Technical Review 282

TechEmpower SaaS

SEPTEMBER 25, 2023

This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak. Developers seem unconcerned about bugs or system downtime. Don’t worry - we can help. Shifting blame and finger pointing.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

Neil Patel

NOVEMBER 16, 2020

A content management system—CMS for short—gives you the ability to publish content on the Internet. These systems make it possible for everyday users to build websites and post content without having to write code or learn programming languages. There are tons of different content management systems available on the market today.

Payment Methods 141

Payment Methods Payment Solutions Systems Review Technical Review 141

SaaStr

AUGUST 12, 2020

Rather than the CEO running around telling the engineers exactly what to build, you now have product managers. And, so we learned and adapted key elements of their system and incorporated it into this cadence. So, the first insight is that there’s two key systems in a startup.

Startup 299

Startup Software Review Scale Systems Review 299

SaaStr

APRIL 28, 2021

You’re now pulling engineers to answer security questionnaires, and you’ve just learned that getting a SOC 2 report will take 6-8 months to prepare for the audit, plus another 6-12 months to complete the audit itself. 2 – Setup Single Sign-on and a Password Management System.

Enterprise 284

Enterprise Software Review Azure GCP(Google Cloud Platform) 284

SaaStr

JULY 3, 2020

And, so we learned and adapted key elements of their system and incorporated it into this cadence. So, the first insight is that there’s two key systems in a startup. The first system is what I call the sales finance system. And, the second system is what I call the product marketing system.

Software Review 269

Software Review Scale Systems Review Startup 269

Intercom, Inc.

MAY 25, 2022

Today, our systems dynamically scale to serve about 50,000 web requests per second at peak, 26,000 background jobs per second, and 11,000 public API requests per second – demonstrating our ability to continuously scale to meet the requirements of modern enterprises. You need to store multiple millions of user records. Can Intercom do that?

Scaling 252

Scaling AWS Software Review Technical Review 252

Sales Hacker

DECEMBER 21, 2023

Each helped, but one “secret” weapon accelerated revenue and customers at an outsized rate: our highly technical Solutions Engineering team. I partnered with Basia Sudol , who joined Stytch as its first Solutions Engineer and now leads the SE team at Stytch.

Engineering 128

Engineering Technical Review Scale Software Review 128

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Buffer Resources

SEPTEMBER 5, 2024

Even if we aren’t aiming to have an article rank on the search engine results page (SERPs), this process ensures that we’re maximizing our options when it comes to distribution. Refine through self- and peer-edits We run a peer-editing system where each member of the Content team reviews each other’s work.

AI Search 105

AI Search Social Media Systems Review Technical Review 105

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. In Intercom, we believe that shipping is our company’s heartbeat. persistent": {.

AWS 249

AWS Cloud Software Review Systems Review 249

Neil Patel

FEBRUARY 24, 2021

Their 24/7 support comes via a live chat channel, phone support, and a helpdesk ticketing system. Due to the easy scalability of the cloud hosting options (which you’ll learn about shortly), you can confidently start with the Entry plan if it’s your first time using cloud hosting. Here are the contenders I’ve reviewed: 1.

Technical Review 133

Technical Review Systems Review Scale Cloud 133

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. New situation, new processes? What do we need to change?

Software Delivery 223

Software Delivery Software Review Software Systems Review 223

SaaStr

JULY 15, 2024

Now that you’ve spent two years hanging out in hospital systems, you can figure out what else you can build. An Actual Pivot: Yelp Yelp started as a service where they solicited reviews by email. You could send your friends an email to review different places. As engineers, you’re entirely focused on the thing you built.

Payment Services 265

Payment Services SaaS Payments Payment Methods PayPal 265

SaaStr

NOVEMBER 22, 2020

Review your customer’s problem journey at pre and post current stages. Determine if your company is direct vs. indirect sales-led for tech alliances, channels, and Student Information Systems. The product team is a small, tight-knit group focused on product, architecture, and engineering. Market Fit. Early-stage.

Scale 325

Scale Scaling Technical Review Systems Review 325

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Looker did this within the context of a BI system. BI systems marry the centralized control of data teams with the ability to define and promote metrics at the edge of an organization (Omni).

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

FEBRUARY 22, 2023

Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Stripe’s CTO, David Singleton, shares how they use a system of feedback, iteration, and fast shipping to create products that meet users’ expectations.

CTO Hire 298

CTO Hire CTO Payment Methods Payment Solutions 298

Neil Patel

MARCH 3, 2021

What are Google review summaries, and how do they impact consumers’ view of your brand? When people search for a business or your specific business name on Google, one of the first things they see is your Google listing and the corresponding reviews. Those reviews, positive or negative, impact how they view your brand.

Systems Review 139

Systems Review Social Media Branding Engineering 139

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

Systems Review 129

Systems Review Software Review Construction Engineering 129

Neil Patel

MARCH 1, 2021

One simple yet powerful marketing tool you can use to your advantage is the Google Customer Reviews feature. Research shows that 70 percent of people trust online reviews more than they trust advertisements. That’s why getting as many reviews as possible from your customers can be one of the best things you can do for your business.

Software Review 130

Software Review Systems Review Merchant Services Social Media 130

Stax

MARCH 16, 2025

Aspects can include making sure you have the right ticketing system in place for customer support, sending the right follow-ups at the right time, or even ensuring you have a good feedback loop in place. By having the right tools and systems in place, you can address certain issues without having to interact directly with customers.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Neil Patel

JANUARY 7, 2021

Having the right learning management system (LMS) software in place makes this task much more manageable for everyone involved. The right one, however, will let everyone focus on their work instead of fighting with a frustrating system. The Top 6 Options for LMS Software. Additionally, admins need to be able to pull reports quickly.

Systems Review 138

Systems Review Management Scale Education 138

SaaStr

JUNE 5, 2020

Analysts predict that the success of Salesforce and others like it could pose a challenge to old-guard software companies, including SAP, Siebel Systems, PeopleSoft and Oracle.”. Debt providers take less risk, and expect less reward due to the predictive nature of a standard set of SaaS metrics. interest rate due in 2025.

Venture Capital 299

Venture Capital Technical Review Scale SaaS 299

SaaStr

APRIL 30, 2024

The growth engine from both sales and marketing should to be working before you add gas to it. For context, once Kyle started implementing a lead quality system, Owner said no to about 40% of prospects who 15 days prior would have been closed-won. They’re the engine of the business. Kyle made this mistake in his first startup.

Scale 306

Scale SMB Sales Hiring Sales 306

Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area. It also led to a queue of engineers wanting to join the team.

Scale 216

Scale Technical Review Technology Scaling 216

Neil Patel

MARCH 7, 2021

Drag-and-drop builders, customer analytics, a built-in payment processing system, 24/7 support, and ready-made templates are only the tip of the iceberg when you really look into everything Shopify has to offer. The post Shopify Review appeared first on Neil Patel. But you shouldn’t just take my word for it. POS Equipment.

Payment Methods 140

Payment Methods Software Review Payment Services Systems Review 140

Neil Patel

FEBRUARY 13, 2021

Here, we review three more services in separate categories. You can fill in metadata and keyword tags related to your niche, and Wix will help you rank in the search engines. Additional features include: SSL Certificate: Wix offers a free SSL certificate to help you with website security and search engine optimization.

Payment Methods 143

Payment Methods Software Review Systems Review Payment Solutions 143