SaaStr

NOVEMBER 26, 2019

sales team. We had custom CRM apps for the Weight Watchers group, scheduling systems for optical chains, inventory management for car dealers. We ended up creating a healthcare app that connected all the substance abuse manage care agencies with their providers, and their payers, and the state system. FULL TRANSCRIPT BELOW.

Scale 292

Scale Sales Hiring Underperforming Technical Team Sales 292

Neil Patel

FEBRUARY 15, 2021

WP Engine is one of the best managed WordPress hosting services out there for website owners wanting to take a hands-off approach to website management. WP Engine Compared to The Best Web Hosting for WordPress. If you believe in the adage that time is money, as we do, it is easy to justify WP Engine’s relatively costly plans.

Engineering 112

Engineering Technical Review Systems Review Software Review 112

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? They likely don’t have all the answers.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

JUNE 15, 2022

Product teams often fall into the trap of spending most of their time on the core functionality of the products they’re building. Without an accessible onboarding process , customers may never reach the stage where they can use the game-changing features your team has worked so hard to build, making outcomes difficult to achieve.

Onboarding 194

Onboarding Underperforming Technical Team Software Review Technical Review 194

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. You are only as strong as the weakest link in your privacy ecosystem.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

Sales Hacker

FEBRUARY 17, 2021

Scott’s newsletter makes a great point: as buying teams get bigger and bigger, our sales teams need to grow with them. In other words, the partners balance out each other’s strengths and weaknesses. First, identify your team member’s strengths and weaknesses. Solution review. Playing the right roles.

Underperforming Technical Team 131

Underperforming Technical Team CTO Hire CTO Coach Technical Review 131

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Leadership Software Review Technical Review 135

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. And, you know, Carl’s role at WP Engine focuses on this in a big part.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. You can have the great product and a great team, but the market of small or very niche. And then what’s your unique advantage as a company, as the team? Jyoti Bansal: Yeah.

Sales Recruiting 260

Sales Recruiting Sales Hiring Scale VP of Engineering 260

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 113

Technical Review Development Team Review Underperforming Technical Team Systems Review 113

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Patrick Arippol kickstarted his professional path with an engineering degree, followed by an MBA from Stanford. Diego Cordovez is an engineering graduate turned entrepreneur. Diego Cordovez, CMO, Meetime.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

FEBRUARY 25, 2020

For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. Average number of support cases and one that I love, and it’s really easy to track these days if you set it up correctly in your systems. You need to think about what are all those points? Are there particular trends?

Scale 239

Scale Underperforming Technical Team Sales Hiring Software Review 239

OpenView Labs

APRIL 13, 2020

There are new job titles—growth marketing, growth product manager, growth engineer, head of growth—and new opportunities that have changed the way companies think about how to grow their revenue or users. Proliferation of iterative, experiment-driven, nimble approaches to product development (also known as Agile). Monetization.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

Casey Accidental

JANUARY 2, 2018

I receive a lot of questions about growth teams. Who does this team report to? When do I start a growth team for my business? So, I though product teams were in charge of creating a product people loved, and marketing teams were in charge of getting people to try the product. Growth teams don’t create value.

Underperforming Technical Team 111

Underperforming Technical Team Scale Retention Engineering 111

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. The cost of CRM systems have fallen sharply and there is now a host of entry-level systems you can use to manage your pipeline. Iterate the product based on feedback.

Startup 178

Startup Sales SaaS Systems Review 178

Sales Hacker

APRIL 1, 2021

A made-up role so companies can hire more people to tell sales how best to do their job.” — Jason Henson , Manager, SMB Sales Development at Lytx, Inc. . In bad times, the shield is wielded in exec / BOD meetings to obfuscate real data. A neutral team.” — Adithya Krishnaswamy , Head of Growth at Everstage.

Sales Recruiting 125

Sales Recruiting Underperforming Technical Team Sales Hiring Scale 125

Intercom, Inc.

JANUARY 31, 2019

As part of the process, we’ve spent a lot of time reviewing who we should be selling to these days, and how we should be selling to these customers. And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Cyber security and compliance, it turns out, is in demand. Less than a year later, Drata was launched.

Scale 211

Scale Software Review compliance Technical Review 211

Point Nine Land

DECEMBER 1, 2020

A methodology in five simple steps I learned how to run forecast and pipeline reviews, first, by distilling what my sales managers did when I was a sales rep and, then, building my own systems as a sales leader at Revinate, at Framer, and advising a number of B2B SaaS companies. Why forecasting? I’ll suggest two perspectives here.

Development Team Review 59

Development Team Review Systems Review Forecasting Software Review 59

Intercom, Inc.

JULY 23, 2020

As the CEO of Flow , a flexible project management app for teams, Daniel is working to create a productivity tool that defies conventional metrics, meaning that it simply allows you to get your most important work done without monopolizing the time you spend in the software itself. billion in 2015. How will you stand out from the pack?

Technical Review 199

Technical Review Payment Methods Payment Solutions Development Team Review 199

Neil Patel

JANUARY 10, 2022

Start assembling your team. The best solution is to be as diligent and prepared as possible. IT experts, SEOs, designers, analytics teams; they’ll all have invaluable opinions and advice on how to get it right—but also explain what can go wrong. Set Website Migration Budgets, Timelines, and Teams.

Underperforming Technical Team 115

Underperforming Technical Team Development Team Review Systems Review Software Review 115

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. However, there are good and bad ways to approach this tactic. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.)

Mobile 66

Mobile Acquisition Software Review Social Media 66

Sales Hacker

SEPTEMBER 24, 2022

There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional. For your team, this step is about making your prospects realize they need your products or service.

Sales Funnel 133

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 133

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. Here, Stephen discusses our engineering principle “Start with the problem”. There are several common patterns among failed solutions: The team didn’t have a good understanding of the problem to begin with.

Underperforming Technical Team 118

Underperforming Technical Team Systems Review Engineering Interviewing 118

Neil Patel

OCTOBER 27, 2020

Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. This is just as bad as not having a website in the first place. Most good support teams will even have full backups of your site that they can restore if worse comes to worst.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

Neil Patel

FEBRUARY 5, 2021

In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. 1 – WP Engine — The Best Overall Managed WordPress Hosting. . #1 1 – WP Engine — The Best Overall Managed WordPress Hosting. WP Engine has a reputation for “just handling” issues.

Management 137

Management Technical Review Outsourced Development Engineering 137

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 159

Scale Payment Services Payment Methods Scaling 159

Neil Patel

AUGUST 16, 2021

With lead generation, you can attract leads (your potential customer) into a marketing software system with the hope of nurturing them through the buying process. Hack #1: Lead generation starts at home—review your homepage messaging. Hack #4: Specialize: Separate your lead generation team from your sales team.

Strategy 145

Strategy Social Media Underperforming Technical Team Development Team Review 145

User Pilot

MAY 30, 2024

PMs prioritize product development and functionality, while PMMs focus on market adoption and product desirability. They pair this with swift execution, where they collaborate with engineers and designers to devise solutions that solve user problems in a manner that works for the business. Some common sources of friction are: 1.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

InsightSquared

MAY 15, 2019

Sales Operations is Still Developing. As a result, many skillsets build the foundation of a strong team. A few are common categories: System Support. Commanding the leading CRM, business intelligence, and marketing automation systems has massive business impact. What makes a “good” or “bad” deal? Pharmacy Tech.

Sales Recruiting 110

Sales Recruiting Scale Technical Review Sales 110

SaaStr

SEPTEMBER 12, 2019

” Was obsessed with mathematics, went to college at 16, became an engineer. Thought I wanted to be an engineer, quickly realized I actually prefer the customer facing side of the startup world. Your sales team becomes more efficient, your customer success team becomes efficient, your customers like you more.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

SaaStr

APRIL 9, 2019

Being an engineer can give you the upper hand as a CEO because you understand the product. Mallun Yen : So, you were an engineer by training and then you became an engineering leader, as the CTO of Webex, and then you became a CEO. Eric Yuan : However, transitioning from engineer to engineer manager probably, is straightforward.

Sales Hiring 139

Sales Hiring Scale CTO Hire Marketing 139

Neil Patel

FEBRUARY 8, 2021

This beginner-friendly content management system is a favorite amongst many, but how does it hold up against the trusted WordPress? A Review of The Best Website Builders. We reviewed dozens of website builders and narrowed them down to the four best options. One such competitor is Squarespace. Create a focus keyphrase. ?

Software Review 129

Software Review Technical Review Systems Review Underperforming Technical Team 129

User Pilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105