User Pilot

JULY 21, 2024

Month-1 retention rate is important because it indicates effective onboarding and product value—predicting long-term retention and increasing CLV. Trigger in-app guidance with interactive walkthroughs : Interactive, real-time, and progressive onboarding enhances user understanding and retention of core features.

Benchmarks 105

Benchmarks Retention Healthcare Scale 105

User Pilot

DECEMBER 6, 2023

Before you start testing, provide testers with adequate user onboarding so that they know how to use the product. Userpilot is a product growth platform that you can use to collect feedback , analyze user behavior in-app , and design onboarding experiences. Product dogfooding: onboard participants. What is product dogfooding?

Software Development 98

Software Development Sales Recruiting Development Software Review 98

Neil Patel

OCTOBER 5, 2020

It impacts the way we work, entertain ourselves, and stay in touch. Then serve up the information in the form of help articles, onboarding emails, walkthrough guides, video tutorials, and so on. For better or worse, technology affects communication because it is a part of our everyday lives. But is it all bad?

Communication 145

Communication Technology Artificial Intelligence Social Media 145

Unbounce

JUNE 3, 2021

Educate, entertain, and inspire your audience as you answer questions related to the problem your product is designed to solve. Next, take a look at the email campaigns that are a part of your audience’s buyer journey: onboarding sequences, promotions, thank you pages , and more. Image Source. Is it converting more or less often?

Strategy 145

Strategy Marketing Sales Funnel Systems Review 145

User Pilot

JUNE 11, 2024

Userpilot uses this technique for effective onboarding. Asana makes user interactions fun with gamification When users complete onboarding tasks, Asana rewards them with delightful animations flying across the screen. Asana’s onboarding gamification. Implement progressive disclosure code-free with Userpilot.

Cross-platform App Design (Application) 100

Cross-platform App Design (Application) User Experience Mobile Engagement 100

Intercom, Inc.

APRIL 29, 2021

On her very first day as Director of Content at 360Learning, she starred as the lead of Onboarding Joei, an original, unscripted docu-series that followed her onboarding experience during her first 90 days. We’ve gathered a list of articles, videos, and podcasts you can check out: Onboarding Joei.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

User Pilot

MAY 27, 2024

Ask users for a review after they’ve finished their onboarding. Then craft an onboarding path that addresses their specific jobs-to-be-done (JTBD) and responsibilities. As a result, you’ll be able to: Hand hold users step by step with progressive onboarding. As well as find ways to spread more positive comments online.

Software Review 105

Software Review SaaS Social Media Interviewing 105

SaaS Onboarding Emails

NOVEMBER 20, 2018

Many of the other onboarding series I’ve recorded have been delivered in the morning, but monday mostly sent emails at night. By stating that they’ll “be in touch,” the user knows there will be more information and onboarding emails to come. Have questions about SaaS onboarding emails? That’s impressive! I’d love to chat!

Onboarding 40

Onboarding Software Review Entertainment Payment Features 40

User Pilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Implementing an onboarding checklist to help users progress through the customer journey. Onboarding email from Todoist.

Customer Success 99

Customer Success Retention Software Review Customer Lifetime Value 99

ChurnZero

MAY 30, 2024

You might group it by stages of the onboarding and adoption process, or by product features or product edition. It can make you excited, insecure, confused, worried, and entertained at the same time. You can repurpose it, use it as is, or treat it as inspiration for designing your customer education program.

Education 107

Education Outsourced Development Entertainment Metrics 107

User Pilot

MARCH 28, 2022

Todoist uses its own to-do checklist for user onboarding. Userpilot entertains and inspires its users with quotes in its Chrome extension preloader. As a result, the learning curve for new users isn’t steep and they can start creating bespoke onboarding experiences for their customers in no time.

SaaS 111

SaaS Onboarding User Experience Engagement 111

User Pilot

SEPTEMBER 30, 2024

An effective message strategy for in-app messages should focus on these key areas: Introducing new users to your product through in-app onboarding. Clearly highlighted benefit ( faster, personalized onboarding and no coding ). Userpilot’s user onboarding page. Engaging users with tips and success messages.

Strategy 111

Strategy Social Media Underperforming Technical Team Travel 111

Baremetrics

DECEMBER 18, 2019

They meet and onboard every single customer. Congrats to @ryank25 for 1,000 @Superhuman onboardings!! Craft a delightful onboarding experience. This is where onboarding comes in. Fullstory is a great example of technical onboarding, where the main challenge is getting a code snippet installed.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

JANUARY 16, 2023

Make the onboarding process as contextual and enjoyable as possible to kick the customer experience off on a high note. Exposed: Make the onboarding enjoyable. The earliest in-app experiences during the onboarding process will set the tone for the rest of the customer journey. Activated: Give a quick win.

Software Review 98

Software Review Onboarding Metrics Churn 98

SaaStr

SEPTEMBER 24, 2019

How do you onboard them and shorten the time to them being successful? I obviously have some questions that have been pre-determined, but I’d love to entertain everyone asking the questions. Is there anything specific about your onboarding process that you have to do? What types of tools or technology do we use?

Sales Hiring 178

Sales Hiring Scale Technical Review Sales Recruiting 178

User Pilot

MAY 31, 2023

Miro uses banners to show helpful tips in user onboarding to prevent interrupting users. Miro’s user onboarding process Using banners is a great example of good UX design. Miro offers users helpful advice on pop-up banners during onboarding , adding additional support to any new features a user might use for the first time.

User Experience 97

User Experience Mobile B2C Onboarding 97

Unbounce

MARCH 20, 2019

No matter how appealing it is—no matter how entertaining or even life-changing—most people won’t discover it without a robust marketing campaign. Onboarding people into your app with limited functionality (or using a free trial) does two things. Why it works: Offer a free alternative. First, it lets them try before they buy.

Automotive 145

Automotive Mobile Payment Features Subscription 145

User Pilot

OCTOBER 11, 2022

For example, Disney aspires to be “one of the world’s leading producers and providers of entertainment and information”, and they have a vast portfolio of products that they use to realize the vision. Userpilot is a market-leading onboarding and product adoption platform. Who owns the product vision?

Underperforming Technical Team 111

Underperforming Technical Team Sales Recruiting Entertainment Development 111

Upscope

MAY 24, 2019

If a company's onboarding is 10 steps all performing at 90%, they probably feel good but their customers didn't want to go through 10 onboarding steps. The first visit of the technicians with the customer was a critical buy-in moment and part of the onboarding process. Read more on Mckinsey's CX discoveries.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

Neil Patel

MARCH 2, 2021

If you’re in entertainment, travel, or hospitality, check out Tripadvisor. TrustRadius makes it easy to engage your most active buyers and bring them onboard to leave reviews. At ConsumerReports , unbiased experts test out tech products and write up informative, impartial reviews. Tripadvisor. It’s best for enterprise-level SaaS tools.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

Chart Mogul

JANUARY 16, 2020

Learn more: A Guide to SaaS Customer Onboarding. Try creating unique testimonial videos to entertain and engage viewers. A Guide to SaaS Customer Onboarding. It’s hard to deny that client testimonials have a ton of value for businesses. It’s clear that you need them , but how do you get them? How do I get client testimonials?

Social Media 111

Social Media Software Review Sales Customer Lifetime Value 111

Sales Hacker

MAY 9, 2019

Plan Compensation for Onboarding and Training. AE ($160k) and ½ a CSM ($120k/2) to prospect/win and onboard 20 deals/month at $25k ACV. Step 6: Plan Compensation for Onboarding and Training. So it’s quite normal for new reps to ask for compensation above their base pay during onboarding. 90 Day Onboarding Program.

Compensation 110

Compensation Sales Hiring Development Team Review Sales Recruiting 110

Intercom, Inc.

APRIL 5, 2018

That could be something like how they onboard people. We didn’t want to make something that was just there to entertain, or to make money and get users and be the next thing that everyone forgot a year later. Look at this metric system for points. Look at how you earn them and how one influences the other.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

SaaStr

JULY 1, 2020

We’ve got travel and entertainment which has taken a big hit, and then, we’ve got purchasing card which is the typical marketing spend server, anything that’s like a recurring card spend. It’s great to say we’re going to spend more time onboarding, but your head counts fixed. Jason Lemkin: Good.

Merchant Services 253

Merchant Services Scale Sales Recruiting Sales 253

User Pilot

FEBRUARY 14, 2021

When used in onboarding, they point users in the right direction, explain less obvious features or guide them step-by-step towards getting their job done (when you get them to interact with your tool between the tooltips, we call this sequence an interactive walkthrough ). Want to create similar tooltips without coding inside your product?

Strategy 98

Strategy SaaS Software Review Social Media 98

User Pilot

NOVEMBER 27, 2023

Some standout features of the product-led model include free trials, personalized onboarding flows , regular surveys , contextual messaging , etc. Using the collected data, you can launch a personalized onboarding process that shows them how best to use the product to quickly get the value they need. Userpilot pricing page.

Scale 105

Scale Acquisition Strategy Retention 105

Sales Hacker

SEPTEMBER 23, 2020

Virtual summits are generally shorter, and they place a priority on meaningful engagement over suitable entertainment. Certain modules can even be scaled beyond a one-time event to provide ongoing value as a teaching or onboarding tool. They’re shorter. They have to quickly hone in on the most important information they want to relay.

Scale 86

Scale Sales Entertainment Social Media 86

SaaStr

JUNE 1, 2021

Jason : I’m very entertained, so keep going. They’re onboarding, and their job is to make the customer successful and help them use the features of the product. .” That doesn’t happen, because we’re asking for this massive change in their mindset, so that required people. Are you doing OK here, Jason?

Part-Time VPE 283

Part-Time VPE Technical Cofounder CTO Hire New CTO 283

Sales Hacker

AUGUST 5, 2021

If you’re looking for a way to onboard your first hires in a new market , contact an Employer of Record for advice on compliant, international team growth. Many entertaining stories like this can come from cultural misunderstandings. This shows respect for their time and builds trust in you as a partner.

Sales Hiring 117

Sales Hiring Sales Recruiting Communication Entertainment 117

User Pilot

AUGUST 30, 2023

Userpilot holds regular on-demand training on onboarding and PLG best practices. You might be entertaining the idea of buying lists, but that’s against privacy law—plus, you might get an unsorted list of random people or dated info. This includes marketing costs, sales costs, and onboarding costs. Track your CAC over time.

Acquisition 105

Acquisition Strategy Social Media Customer Lifetime Value 105

ProfitWell

APRIL 18, 2019

Every time one of these major entertainment companies sells their stock in streaming, we see a risk of losing content. As time goes on, it seems like entertainment is going full circle: eventually, the streaming game will be so fractured, the cost of watching all your favorite shows will be the same as paying for cable.

Technical Review 45

Technical Review Entertainment Software Review Systems Review 45

User Pilot

OCTOBER 20, 2022

There are also limited platforms to share reviews with online peers compared to industries like online entertainment. Some examples of situations that you can trigger NPS surveys for include: After a customer completes primary onboarding. This may be because many customers use SaaS products as a background tool.

Strategy 98

Strategy Software Review SaaS Customer Lifetime Value 98

User Pilot

JUNE 25, 2023

Reviews: n/a Book overview: Product Rantz is a light-hearted and immensely entertaining read based on 150 newsletters written by Emilia Korczynska, the Head of Marketing at Userpilot. The post 23 Product Management Books PMs Must Read in 2023 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Management 98

Management Technical Review Leadership Innovation 98

User Pilot

AUGUST 31, 2024

In SaaS, they optimize user onboarding, increase product adoption , and ensure seamless feature integration, working closely with product managers and developers to align the user experience with strategic objectives. TL;DR A UX strategist blends user experience design with business goals to create cohesive digital products.

User Experience 52

User Experience Onboarding Entertainment Education 52

User Pilot

MAY 17, 2024

Some real-life examples include Todoist rewarding users with Karma points for completing tasks , Fullstory providing a detailed onboarding flow and Dropbox rewarding users with points for completing specific tasks. This differs from game design, which primarily focuses on creating standalone games for entertainment. The best part?

Engagement 52

Engagement User Experience Software Review Systems Review 52

Sales Hacker

APRIL 21, 2020

But that also means salespeople entertaining a new gig only have a 1 in 5 chance of deciding to work with you once you deliver your exciting offer. Who is involved in the interview process, onboarding process, and ongoing support and training process? What specific KPIs do we need this person to achieve? If so, how?

Sales Hiring 122

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 122

How To Buy Saas

DECEMBER 1, 2020

You need to use the best monitoring tools which can take snapshots, heatmap, and videos of how the user is behaving starting from onboarding to exit. You can create your SAAS video tutorials which can be used both for showcasing your product and also for training the new onboarded users of your saas. How onboarding works.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105