SaaStock

FEBRUARY 14, 2019

Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Giving anyone the ability to create and organize events seamlessly.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. Thanks to Jason Lemkin and the SaaStr Team for putting on this event in a very tough time. com, where we’re building, deleting software marketplace, we’re also seeing software booming. The situation is getting worse.

Software Review 254

Software Review Scale Technical Review SaaS 254

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Payrix

JANUARY 28, 2025

However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. I think we’re on the cusp of kind of Gen 4 of this journey that I’ve been on as far as going beyond integrated, beyond embedded payments into a myriad of other services.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Intercom, Inc.

OCTOBER 16, 2019

“Think of pricing along a continuum with self-service pricing at one end and enterprise at the other” As you scale and evolve your business, there are a few key questions to ask as you determine your pricing strategy: Do you anchor off competitors (if any exist) or substitutes? Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

NOVEMBER 14, 2019

Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” Creating a distinct Customer Success team to manage the post-sale relationship enabled other teams to invest more in the parts of the customer relationship they manage, such as the initial sale and expansion conversations.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

JUNE 16, 2020

Matt Garratt: So for those that aren’t familiar with Salesforce Ventures, we are the strategic investment arm for Salesforce. I was an account executive covering financial services vertical and covering in New York. How do we think about events? And so, I remember being in New York and the whole market was melting down.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! I’m talking about product-led growth as an investment strategy, but really my background is 10 years of operating experience in the product-led growth world. Now I’m investing in that. We actually invest in this company.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

SaaStr

JULY 11, 2019

I invest across consumer, B2B SaaS companies, and then also dev tools and infrastructure companies as well. It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. It’s been really fun to be on the investor side.

Scale 154

Scale Marketplace as a Service Sales Recruiting Scaling 154

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. It had become quite complex.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Buffer Resources

JANUARY 25, 2024

We found a way to test the market before we dove in Before we purchased a single neon sign, I placed ads on Gumtree and Marketplace to see if there was interest from potential customers, using generic neon sign imagery I found online.   Still, we didn’t want to invest too much upfront.

Sales Hiring 119

Sales Hiring Business Scale Social Media 119

Neil Patel

MAY 20, 2021

The addition of shopping features such as Facebook Marketplace can also be leveraged by businesses to improve online conversions. Your business page also helps you build an online community and better service your customers. Facebook Business Pages are free to set up, meaning there is no upfront investment to get your business listed.

Business 145

Business Social Media Marketplace as a Service Advertising 145

Buffer Resources

JANUARY 25, 2024

We found a way to test the market before we dove in Before we purchased a single neon sign, I placed ads on Gumtree and Marketplace to see if there was interest from potential customers, using generic neon sign imagery I found online.   Still, we didn’t want to invest too much upfront.

Sales Hiring 115

Sales Hiring Business Scale Social Media 115

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

SaaStr

SEPTEMBER 3, 2019

Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And interestingly, nothing really on Uber is new.

Acquisition 171

Acquisition Software Review Payment Methods Marketplace as a Service 171

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

User Pilot

JULY 23, 2024

It helps you think creatively and reimagine existing products and services. Validate the product ideas At this time, you screen the most promising ideas to see if they can work and narrow the list of ideas to a feature(s) that is worth investing your resources in. This may entail an announcement, an event, or plans for distribution.

Development 109

Development SaaS Marketplace as a Service Scale 109

FastSpring

DECEMBER 18, 2018

FastSpring Received Major Investment from Accel-KKR. Accel-KKR’s investment and on-going support will enable us to build a world-class ecommerce platform that powers billions of dollars in transactions and connects people globally in one digital economy. I’m excited to share some of the major highlights below: 1.

Marketplace as a Service 90

Marketplace as a Service Sales Hiring Scale Leadership 90

FastSpring

DECEMBER 19, 2019

With this transformation, our customers are experiencing much higher levels of predictability in their revenue streams, thus allowing them to invest in product innovation at all levels and with confidence that they couldn’t previously achieve. We also sponsored some fun events in the local tech community like SB Agile and SB Hacks.

Technical Review 92

Technical Review Software Review Marketplace as a Service Innovation 92

Stax

APRIL 17, 2025

Think: cloud platforms and operating systems like Microsoft, Amazon Web Services (AWS), the Salesforce ecosystem, or a payment platform. Co-marketing and joint go-to-market efforts ISV partners often benefit from co-branded marketing, being featured in partner marketplaces, or participating in events and webinars.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Sales Hacker

SEPTEMBER 20, 2022

My classmates moved back into their childhood bedrooms, fought for part-time jobs in retail and food service. Clients canceling events, reducing spend, and failing to make payments. Invest in the people you keep. “So You’ve got to make sure you’re invested in the folks you have.”. The job market vanished overnight.

Sales Hiring 107

Sales Hiring Marketplace as a Service Payment Services Banking 107

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Sales Hacker

APRIL 1, 2021

Expanding internationally always requires significant investment and research. Markets most negatively impacted by the black swan event could no longer be viable if the crisis inhibits stability. As a final note here, don’t neglect world events outside of the pandemic. Unfortunately, the opposite is true.

Outsourcing Services 92

Outsourcing Services Payment Services SaaS Payments Transportation 92

Intercom, Inc.

MARCH 19, 2020

Can you elaborate a little bit for our audience about how exactly you guys work and what exactly are the services that you offer? We come in and spend two very deep days with any client, where we get really clear on the investment, whom they’re investing in and why they’re investing in them. Give up control.

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

Totango

JULY 2, 2019

These days, customers expect personalized service. There’s no better way to provide a great customer experience than by surrounding them with attentive, responsive, and personalized service. . All customers are essentially seeking the same thing: ROI on investment and to achieve their personal business goals.

Enterprise 86

Enterprise Marketplace as a Service Customer Lifetime Value Onboarding 86

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. I didn’t want to pay for this service.” That’s typically the AWS model, depending on how much space you take, service space, you will pay more.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

JULY 31, 2024

Companies that adopt this strategy invest heavily in research and development to enable them to predict future trends and innovate accordingly. For example, when expanding to a new geographical area, in most cases, you will need to invest in localization to better meet the needs of the target audience. Source: Mike Pilawski.

Development 104

Development Strategy Market Research Innovation 104

User Pilot

MARCH 29, 2024

Dropbox invests in customer loyalty programs to drive word-of-mouth. Attlasian's free trials open an opportunity for a brand activation event. Brand activation is the process of forging an emotional connection with your target audience through interactive events and experiences. What is brand activation?

Branding 105

Branding Social Media Advertising Technical Review 105

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Upmarket customers have different demands of you.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Zendesk : Best for scalable customer support and service management across multiple channels. This will help you gain insights into the strengths and weaknesses of each option and choose one that offers the best value for your investment.

Software Review 103

Software Review Software Management Business 103

How To Buy Saas

OCTOBER 14, 2021

One-stop database solution for MySQL, Redis, and SQL Server on Amazon Web Services(AWS). Virtual events, team collaboration and online community made easy. Reviews: Details, Pricing, & Features. Add to wishlist Added to wishlist Removed from wishlist 0. Visit Website. Chatwee Reviews: Details, Pricing, & Features.

SaaS Payments 108

SaaS Payments Payment Solutions Payment Methods Software Review 108

FastSpring

APRIL 13, 2023

Dopple has been careful which customers they invest in, making sure that their product roadmap aligns with where they continue to see the “hockey puck” moving. For instance, Dopple is now in the early stages of exploring how customers can use the platform to enhance physical retail or live event activations.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In her expanded role, Ellen will continue to lead global system engineering and enablement and will add professional services and customer support to her team.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98