Point Nine Land

JUNE 11, 2020

Do things that don’t scale ?? Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Very often this means doing things that don’t scale.

Scale 72

Scale Marketplace as a Service B2B Scaling 72

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. The second issue is around who controls the quality of the service.

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

SaaStr

JUNE 15, 2020

Tomorrow as part of Algolia’s SaaS Expert series I’ll be talking about scaling top SaaS companies. Come join us for an open discussion on how to scale faster and better here ! About this Event. Register here: [link] pic.twitter.com/E8LmXuEYge. — Algolia (@algolia) June 9, 2020.

VP of Engineering 149

VP of Engineering Marketplace as a Service Scale SaaS 149

SaaStr

MARCH 17, 2020

Here’s a quick recap of each company’s announcements from the virtual event: 1. Learn how Pendo can help companies go from startup to scale-up here. Learn more about Bandwidth’s new communications API suite built for scaling SaaS companies here , or schedule a meeting today to get the conversation going. Blissfully .

Sales Hiring 233

Sales Hiring Scale Payment Features Marketplace as a Service 233

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators. Paying down technical debt with duplicate versions of Checkout and Create.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

User Pilot

AUGUST 18, 2024

Sign up for a Userpilot demo and learn how this all-in-one product growth platform can help scale your business processes. These tools help businesses automate processes and perform various tasks, making it easier to scale. Autocaptured events. What are SaaS tools? AI writing assistant in Userpilot. Userpilot’s resource center.

Scale 104

Scale Scaling Software Review Social Media 104

Payrix

JANUARY 28, 2025

However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. I think we’re going to start to see that hit kind of mass scale over the next couple years is one example. Embedded Finance , Matt argues, is no longer optional for companies seeking to remain competitive.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Chargify

AUGUST 17, 2020

Until recently, only industry titans like Microsoft, Amazon, and Google could successfully and effectively harness continuous, real-time data use statistics to fuel events-based billing models. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaStock

FEBRUARY 14, 2019

Talk: Scaling & Exiting: Dreams, Designs & Dramas. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

The Angel VC

MARCH 18, 2013

If you are a travel startup or an online shop, for example, millions of people search for your products or services online so you can use SEM, affiliate marketing, banner ads and other proven tactics to acquire large numbers of customers. Use Facebook, Twitter, Quora, conferences and events to reach out to the important people in your space.

Scale 143

Scale Startup Marketplace as a Service SaaS 143

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Giving anyone the ability to create and organize events seamlessly.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads. Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. We love the marketplace you’ve created.’”. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. Thanks to Jason Lemkin and the SaaStr Team for putting on this event in a very tough time. com, where we’re building, deleting software marketplace, we’re also seeing software booming. The situation is getting worse.

Software Review 254

Software Review Scale Technical Review SaaS 254

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 154

Scale Marketplace as a Service Sales Recruiting Scaling 154

Casey Accidental

OCTOBER 24, 2022

Eventbrite was historically a 50% sales and 50% self-service business. So, as we decided to take a bet on building an intuitive, self-service experience instead of masking user experience issues with human support, we really had to confront Belsky’s product lifecycle for the first time. Sounds expensive. It had become quite complex.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 129

Payments Scale Scaling Revenue 129

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. Customer success teams are basically about building at scale this self-serve engine. I didn’t want to pay for this service.” This wasn’t the case.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

Buffer Resources

JANUARY 25, 2024

We found a way to test the market before we dove in Before we purchased a single neon sign, I placed ads on Gumtree and Marketplace to see if there was interest from potential customers, using generic neon sign imagery I found online. With Custom Neon, I was determined to scale with consistency and control.

Sales Hiring 120

Sales Hiring Business Scale Social Media 120

Sales Hacker

SEPTEMBER 2, 2020

PipelineEquity generates a large number of their leads by speaking at events and writing for outlets like Forbes. And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. DirectIQ drives traffic via Shopify marketplaces and the Google Apps marketplace.

Scale 132

Scale Outsourcing Services Sales Technical Review 132

Buffer Resources

JANUARY 25, 2024

We found a way to test the market before we dove in Before we purchased a single neon sign, I placed ads on Gumtree and Marketplace to see if there was interest from potential customers, using generic neon sign imagery I found online. With Custom Neon, I was determined to scale with consistency and control.

Sales Hiring 118

Sales Hiring Business Scale Social Media 118

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 107

Communication Marketplace as a Service Technical Review Engagement 107

Stax

APRIL 17, 2025

As these ecosystems evolve, ISV partnerships have become essential for companies looking to scale, reach new markets, and offer integrated ISV solutions. Think: cloud platforms and operating systems like Microsoft, Amazon Web Services (AWS), the Salesforce ecosystem, or a payment platform.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

User Pilot

MARCH 5, 2025

Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. For example, you can label key events like clicks on a new feature and use that data to track adoption, usage, and retention rates. UI elements in Userpilot. Session replays (new!): Session replays with Userpilot.

Software Review 52

Software Review Engagement Software Scale 52

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week. How do we think about events? And so, I remember being in New York and the whole market was melting down.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

FastSpring

DECEMBER 18, 2018

This year we made it even easier for businesses to scale their online store on WordPress with our very own plugin. We take great pride in delivering the best ecommerce platform that helps software businesses succeed in the global marketplace. Introduced the FastSpring Plugin for WordPress. The future looks bright in 2019.

Marketplace as a Service 90

Marketplace as a Service Sales Hiring Scale Leadership 90

Sales Hacker

APRIL 1, 2021

Markets most negatively impacted by the black swan event could no longer be viable if the crisis inhibits stability. McKinsey notes that B2B decision-makers are pushing to e-commerce and e-commerce-like sales cycles, and up to 80% prefer either digital self-service tools or to contact teams remotely.

Outsourcing Services 92

Outsourcing Services Payment Services SaaS Payments Transportation 92

User Pilot

JULY 23, 2024

7 key stages of the product development life cycle The product development life cycle may vary depending on the scale of the product and the business involved. It helps you think creatively and reimagine existing products and services. This may entail an announcement, an event, or plans for distribution. Airbnb’s MVP example.

Development 109

Development SaaS Marketplace as a Service Scale 109

SaaStr

SEPTEMBER 3, 2019

Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. And interestingly, nothing really on Uber is new.

Acquisition 171

Acquisition Software Review Payment Methods Marketplace as a Service 171

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. ” Bill comes to ComplySci with over 15 years of building and scaling customer experience teams in high growth SaaS companies. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

CloudGeometry

MARCH 22, 2022

In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. The intensity of competition in the SaaS marketplace puts a premium on new, stable, and reliable features. The winners offer a better and faster way to solve customer problems.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Neil Patel

OCTOBER 29, 2020

So if you’re interested in selling products or services on the web, you’ll need to find an ecommerce builder to create your online store. New business and rapidly scaling startups won’t necessarily have the same needs in an ecommerce website builder. Every great online store starts from the same place—with an ecommerce website builder.

Payment Methods 99

Payment Methods Payment Services Payment Solutions Payments 99