Clouded Judgement

MARCH 28, 2025

This additional facility may be costly and may not be operational in a timely manner in the event our primary data center facility is not operating properly or is no longer available to us.” Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 299

Cloud AI Scale Scaling 299

SaaStr

MARCH 19, 2021

NRR has come down a bit over time, from 135% pre-Covid to 123% today (as you can see below), but in any event is world-class for SMBs. #2. This is an interesting contrast to Zoom, which has seen its monthly invoicing grow to 50% of it’s $4B+ in ARR. Driving deal size up accounts for a lot of growth.

Payment Features 334

Payment Features Enterprise Business Scaling 334

SaaStr

MARCH 17, 2020

Here’s a quick recap of each company’s announcements from the virtual event: 1. The company also announced the “Zendesk for Startups Program” which offers qualified startups free access to Zendesk Support Suite for six months, online office hours, and access to partner and community resources, content and events. Blissfully .

Sales Hiring 237

Sales Hiring Scale Payment Features Marketplace as a Service 237

SaaStr

AUGUST 26, 2024

Sep 10-12 in SF Bay Area, once again across our 40+ acre indoor-outdoor campus at the San Mateo County Events Center. With so much change in SaaS, Cloud, and AI the past few years, it’s albeit become much harder to predict so many things — including how events will go.

Benchmarks 300

Benchmarks Finance Business Model Forecasting 300

SaaStr

APRIL 24, 2021

You pay a subscription for websites to help you sell stuff. But as Shopify scaled, its revenue as a percent of commerce on its sites — “Merchant Solutions” — began to eclipse its recurring SaaS revenues. Fast forward to day, Merchant Solutions is a much larger share of revenue than software subscriptions.

Merchant Services 360

Merchant Services SaaS Payments Payment Solutions Payment Services 360

Payrix

APRIL 10, 2025

Perhaps your platform is specifically designed for HVAC businesses and does everything from route management to inventory to CRM all while processing and reconciling one-time and recurring payments. This is common when outsourcing payments.

Payments 100

Payments Payment Services Outsourcing Services Payment Solutions 100

SaaStr

MAY 23, 2022

No matter what the contract says, get the renewal invoice out at least 60 days prior to expiration and ask for payment no later than the contract end date. Be at all the top events in your industry — because your customers will be. Get the renewals out early, and work harder on them. This is more capital efficient for you, too.

Sales Hiring 325

Sales Hiring Management Airlines Venture Capital 325

SaaStr

JUNE 16, 2024

RevenueCat manages 30% of all mobile apps subscriptions, across 10,000+ paid apps. Put together a drip-campaign that goes out every 60 days max (not too often), and also invite them to all new product release and similar webinars, and your customer events. What does it see? 12% of lapsed paying customers … come back later.

Churn 318

Churn Business SaaS Mobile 318

FastSpring

APRIL 23, 2024

Depending on your needs, sellers may run into a number of potential limitations with the Paddle platform: Paddle doesn’t accept as many alternative payment methods as other MoR partners. The subscription management system doesn’t support multi-product transactions. Digital invoices. Subscription and recurring payment collection.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

SaaStr

JUNE 12, 2021

Since the dawn of the age of the subscription, forcing people to keep paying to use some small part of a web service has been a common strategy. And making it hard to leave a subscription has probably been a strategy employed by some since the very first gym opened. Yes, SaaS is often sold as a subscription. But so what?

Scale 307

Scale Social Media Churn Subscription 307

SaaStr

MAY 22, 2024

And … 92% of its revenue is from subscriptions. 92% of Revenue is Recurring If you’ve bought Gartner research, you know this. But in any event, it’s interesting how effective this is. But — it’s one that is very important to many of us that sell into the enterprise.

Revenue 299

Revenue Enterprise Cloud Pricing 299

Tom Tunguz

JUNE 14, 2022

Usage-based billing - the practice of charging customers by consumption rather than subscription - has become top of mind for many startups seeking to align their success with customer needs. We will collect questions from participants before the event, weave them into the conversation, and answer live questions at the end of the session.

Management 275

Management Finance Subscription Payment Features 275

SaaStr

OCTOBER 13, 2022

At SaaStr, our partners are an integral part of our events. ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use. Grab tickets here. .

GCP(Google Cloud Platform) 261

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 261

Intercom, Inc.

AUGUST 31, 2021

These messages can be triggered based on specific customer actions or dates, such as an upcoming subscription renewal or customer birthday. Using event-based triggers, you can send relevant messages in real time and enrich them with metadata for an even more personalized experience. Subscription renewal reminders. Hi [name] !

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

Point Nine Land

MAY 11, 2023

Intuit, Adobe, Oracle, and a few other older software companies have managed to transition to a subscription-based business model. Generative AI is an asteroid impact event for B2B software , but unlike most on-premise software companies in the 2000s, the SaaS leaders of today aren’t doomed. It all depends on how fast they can adapt.

Generative AI 128

Generative AI AI B2B Software 128

SaaStr

NOVEMBER 3, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. ChartMogul is an analytics platform to help you run your subscription business. Join these incredible companies to experience all the value of SaaStr!

Payments 265

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 265

Chart Mogul

NOVEMBER 25, 2024

In ChartMogul, data imported from your subscription billing system(s) serves as the foundation for calculating your SaaS metrics. All imported billing and subscription data —– like invoices, line items, transactions and subscription events —– can be edited.

Payment Features 52

Payment Features Data Subscription Metrics 52

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

SaaStr

NOVEMBER 24, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Today, Cledara brings visibility and control to all your software subscriptions, helping you reduce software costs by 30% and save +20h a month on finance admin.

Merchant Services 261

Merchant Services Cybersecurity compliance Finance 261

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. For instance, satisfied customers are more likely to renew their subscriptions month after month with a subscription-based streaming service. What does customer satisfaction look like for SaaS businesses?

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

User Pilot

MARCH 27, 2024

Event analytics is a great way for SaaS companies to study user interactions to gain actionable insights into the customer journey. Knowing what steps users take to perform an event can help uncover friction points that are ruining the customer experience. Before diving into event analytics, you need to collect the right data.

SaaS 105

SaaS User Experience Onboarding Retention 105

SaaStr

JULY 6, 2022

But in any event, it shows you should aim for 95%+ GRR in your enterprise accounts as well. #3. 24 Month Subscription Backlog of 21%. GRR is revenue retention from existing accounts, including churn but excluding any account expansion. Workday’s NRR is relatively low, which is probably why it highlights GRR over NRR / NDR.

B2C 312

B2C Scaling Finance Enterprise 312

FastSpring

OCTOBER 13, 2023

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. Pricing starts low per transaction, but it will add up quickly if you’re looking for a more robust service.

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

SaaStr

DECEMBER 7, 2020

But we went on to host 5 incredible digital events that reached 100,000+ … and we’ll be back IRL in 2021. What’s a typical price increase I can expect when renewing my SaaS subscriptions? We were the first major tech conference to not be able to proceed. More on that soon! What a crazy year for Cloud.

Venture Capital 336

Venture Capital Sales Hiring AWS Cloud 336

Chart Mogul

OCTOBER 17, 2024

"Singular events can distort reality, but ChartMogul helps us see the bigger picture", says Patrick Craston, Intruder's CTO. Intruder provides ongoing monitoring to find security weaknesses in networks, websites, APIs, and cloud setups. What is Intruder? The leadership team also relies on ChartMogul to keep their decisions grounded.

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

User Pilot

NOVEMBER 14, 2024

In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. You can do it by conducting a path analysis , which is a visualization of all user activities leading up to an event. Customer satisfaction score and customer loyalty (NPS). Path analysis in Userpilot.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Stax

JANUARY 28, 2025

This is to ensure customers can easily find the button when evaluating payment options on your site. For businesses using a subscription-based sales model, Click to Pay supports recurring payments and your customers will be able to easily authorize recurring charges using their stored card information.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

SaaStr

JANUARY 31, 2021

So our Top 10 videos of the week added a bunch of “new names” due to our SaaStr University: Spring Semester event. “The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3.

Scale 265

Scale Technical Review AI Sales Enablement 265

SaaStr

APRIL 27, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Spendflo offers the best buying, negotiation, renewal & tracking service for your SaaS subscriptions. Join these incredible companies to experience all the value of SaaStr!

Cloud 264

Cloud Scale Startup Sales Hiring 264

SaaStr

DECEMBER 29, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. At the 9th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr!

Scale 278

Scale Underperforming Technical Team B2B AI 278

Clouded Judgement

AUGUST 25, 2023

Our data store synchronizes unaggregated, historical profile data with real-time event data in a single system-of-record. Event data allows customers to send behavior-triggered messages that keep consumers engaged with the right message at the right time. The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

FastSpring

JULY 15, 2022

Stream the full event here. FastSpring’s secure payment system has everything SaaS developers need to securely process payments, collect taxes, manage chargebacks, and much more — all while remaining compliant with tax regulations around the world. Who is liable for the sales tax when resellers are involved.

SaaS Payments 146

SaaS Payments Payment Services Payment Solutions Management 146

SaaStr

APRIL 28, 2019

” The Slack Fund is tiny. “As of January 31, 2019, Slack Fund has invested $10.1 million in 46 companies, with $5.2 million funded by Slack and the balance funded by the venture capital funds who partner with Slack Fund.” ” The Slack Fund is tiny. “As of January 31, 2019, Slack Fund has invested $10.1

Scale 279

Scale Venture Capital SMB Enterprise 279

SaaStr

FEBRUARY 9, 2021

After Covid hit, we needed to do a lot more webinars and digital events! From just 8% growth in ’18 to ’19 — hyper-mature — to a stunning 59% growth rate after Covid and to almost 100% year-over-year growth at the end of 2021. A Covid Beneficiary, indeed.

Scale 290

Scale Enterprise Scaling Cloud 290

SaaStr

FEBRUARY 14, 2021

. “How to Do ABM Campaigns (For Real) in 2021 with Snowflake” This session was great, and in fact we sort of ran out of time, so we’ll do a v2 at a future SaaStr event this year! #5. “Fireside Chat: Jyoti Bansal, harness.io & Dev Ittycheria, MongoDB” A great chat between two iconic Unicorn CEOs.

Acquisition 247

Acquisition Subscription Payment Features Trends 247

SaaStock

JANUARY 23, 2019

Established global SaaS companies have the success stories to prove just how much SaaS has helped companies of all kinds improve their bottom lines by adopting cloud-based subscription. It will include: SaaS.City , the pre-event day filled with hands-on workshops and bootcamps taking place all around Hong Kong. What else to expect.

Scale 229

Scale Subscription Payment Features SaaS 229

Stax

NOVEMBER 11, 2024

These transactions usually process within one to three business days and are most commonly used for payments such as direct deposits for payroll, recurring bill payments, and B2B invoice payments. Simply put, check payments are the analog version of ACH transfers.

Payment Services 88

Payment Services Payment Methods Merchant Services Payments 88