User Pilot

OCTOBER 19, 2024

Get real-time insights into your survey responses, with visual breakdowns of data, NPS score, and trends. Track NPS scores over time with clear visualizations that display feedback trends. Monitor and analyze feedback with detailed reporting tools that provide customer insights into trends over time. Multi-language support.

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

NOVEMBER 14, 2024

In-app behavior , like events they’ve completed, features they’ve used, or in-app flows they’ve engaged with. You can do it by conducting a path analysis , which is a visualization of all user activities leading up to an event. You can then visualize the data as trends, funnels, paths, and heatmaps.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

User Pilot

MARCH 27, 2024

Event analytics is a great way for SaaS companies to study user interactions to gain actionable insights into the customer journey. Knowing what steps users take to perform an event can help uncover friction points that are ruining the customer experience. Before diving into event analytics, you need to collect the right data.

SaaS 105

SaaS User Experience Onboarding Retention 105

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. Let’s dig into what in-app events are and how you can leverage them to drive engagement and build better products!

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

SaaStr

FEBRUARY 14, 2021

Let’s take a look what’s trending there: #1. “From Freemium to Explosive Growth in a Crowded Market – 8 Years of Learnings with CEO of Zoom” This SaaStr classic is a great one to catch up, right around when Zoom finally had really pulled ahead of the pack … but before the Covid Boost changed everything. .

Acquisition 233

Acquisition Payment Features Subscription Trends 233

Natalia Luneva

JUNE 2, 2021

Video marketing has developed into event marketing and now encompasses a much broader scope of content formats. I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . What events they have organized; What the organizational process looks like; What results they have seen from their efforts.

Scale 105

Scale SaaS compliance Education 105

FastSpring

OCTOBER 13, 2023

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. Pricing starts low per transaction, but it will add up quickly if you’re looking for a more robust service.

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

SaaStock

JANUARY 23, 2019

Many SaaS companies such as Hong Kong’s Talkpush , Singapore’s Near and Philippines’ Lifetrack Medical have done just that but for this to be more ubiquitous a trend, rather than one-off examples, external help and guidance are needed. That starts with honing go-to-market strategies, improving pitches, and offering matchmaking with investors.

Scale 229

Scale Payment Features Subscription SaaS 229

FastSpring

NOVEMBER 9, 2023

Looking to join SaaS founders and tech enthusiasts who are discussing the most innovative trends for SaaS companies? It is the largest in-person event in the country—2,000+ attendees, 800+ companies, and 100+ speakers—along with features such as Betakit Keynote Stage, AWS Pitchfest, Workspaces Tradeshow.

Merchant Services 158

Merchant Services SaaS Payments Payment Methods Payment Services 158

Baremetrics

OCTOBER 19, 2021

Stripe has discontinued the Stripe Retrieve Event API. Stripe now only allows access to their events records through the API for 30 days. A Stripe Event refers to any action in the history of a Stripe account. For example, upgrading a plan, adding a one-time payment, changing the number of users, and more.

Payment Features 98

Payment Features Payments Payment Methods Payment Services 98

FastSpring

JUNE 20, 2024

Join us at the Edinburgh International Conference Centre in Edinburgh, Scotland on July 9 and 10 for an extraordinary event dedicated to all things technology and innovation. Immerse yourself in a diverse array of programs, workshops, and presentations, where industry experts will share their wisdom and cutting-edge trends will be unveiled.

Merchant Services 147

Merchant Services Payment Solutions Payment Methods Payment Services 147

User Pilot

APRIL 23, 2023

Why is event-based analytics important for SaaS businesses? Event-based analytics allows product teams to gain insights into how customers are using their products. You can identify patterns and trends by tracking user behavior, leading to more informed decision-making about product development and marketing strategies.

User Experience 96

User Experience Onboarding Engagement Data Analysis 96

Buffer Resources

JULY 22, 2024

You need to abide by a social media calendar and post consistently, hop on trends, and have a lot of patience before you see tangible results. ” Similarly, theme-based party organizer Partyvorous ran an Instagram Story ad about a timely event they’re running. Organic social media marketing is a long game.

Social Media 102

Social Media Advertising Outsourcing Services Scale 102

User Pilot

JANUARY 2, 2025

Asana’s churn survey Asana uses a churn survey to understand why users cancel their subscriptions. And set it to recur every 3-4 months. When measuring CES or new feature success , event-based triggering works better. What was the highlight of the event for you? Audience settings in Userpilot.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

FastSpring

OCTOBER 4, 2024

FastSpring is excited to announce our role as the leading sponsor of GamesBeat Next, a premier event on the gaming industry calendar. Our presence underscores our dedication to supporting the gaming industry and our mission to empower developers with cutting-edge payment solutions. Go D2C with confidence.

Payments 147

Payments Payment Services Payment Methods Payment Solutions 147

FastSpring

MAY 16, 2024

Join us at the Lingotto Conference and Exhibition Centre in Torino, Italy from June 13 to 15 for an extraordinary event dedicated to all things WordPress. Immerse yourself in a diverse array of programs, workshops, and presentations, where industry experts will share their wisdom and cutting-edge trends will be unveiled.

Merchant Services 158

Merchant Services Payment Methods Payment Solutions Payment Services 158

SaaStr

APRIL 7, 2022

We’ll have two full days of thought leadership content, networking opportunities, fantastic food, and fabulous evening events, all in the heart of Barcelona — snag your Europa 2022 tickets and catch up with us on the other side of the Atlantic this summer! We’ve hosted 2,000 businesses and our own events there.

Sales Hiring 274

Sales Hiring Scale Sales Recruiting Outsourcing Services 274

User Pilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This early warning system enables you to intervene with retention strategies, reducing the likelihood of users canceling their subscriptions.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

SaaStr

NOVEMBER 7, 2019

We have a whole range of events organized on our platforms pretty much around the world. Giving anyone the ability to create and organize events seamlessly. We started Eventbrite with mostly a tool for event organizers to be able to sell tickets very quickly. They were one of our first customers.

Payments 159

Payments Merchant Services Payment Solutions Payment Services 159

Intercom, Inc.

APRIL 12, 2018

We also cover why Dribbble has remained invite-only, how grassroots events have grown the Dribbble brand, and much more. A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. Growing a brand through meetups and events. And they said, “An iOS app.”

Business 215

Business Branding Startup Leadership 215

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. Integrating an all-in-one payment processing solution could help FSM software providers beat their competitors. It’s not just about staying up-to-date with industry trends.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

Stax

MARCH 12, 2024

In an ideal world, all customers would pay an invoice the moment they receive it. But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Promptly collecting payments from your customers is essential to run a sustainable business.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

Intercom, Inc.

DECEMBER 4, 2020

So we started by delving into the physical history of the store, followed by how our habits have changed, then we looked at who and what is fuelling the shift online, and finally we considered how the events of 2020 might inform how we shop, plan, and build in the future.

Trends 152

Trends Payment Features Subscription Technology 152

FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? sales trends by month and quarter. Global sales trends by month and quarter. Below, we’ll cover: U.S. How B2B vs. B2C sales compare.

SaaS Payments 159

SaaS Payments Payment Solutions Software Review Merchant Services 159

Stax

MARCH 18, 2025

Unlike encryption, payment tokenization is centrally managed and offers end-to-end encryption and payment flexibility for chargebacks, recurring payments, and refunds. This is especially true for SaaS companies offering recurring and invoiced payment capabilities from within their platforms.

Payment Services 88

Payment Services Payment Methods SaaS Payments Merchant Services 88

Clouded Judgement

NOVEMBER 17, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. They gave us a soft warning on the “strength of the consumer”: “Recently, we've experienced a higher degree of variability and weekly performance in between holiday events in the U.S., Follow along to stay up to date! YoY and 0.4%

Cloud 157

Cloud Payment Features Subscription Revenue 157

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? US End-Of-Year Trends For SaaS And Software Purchases. But what about global trends? . Global End-Of-Year Trends For SaaS And Software Purchases. In the U.S., B2B Versus B2C Quarterly Sales.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

Intercom, Inc.

SEPTEMBER 8, 2021

By using technology to detect signals in their product and monitor trends in inbound conversations from customers, workforce management platform Tanda is leveraging proactive support to stay ahead of the curve and offer help to customers before they reach out to the support team.

Scale 237

Scale Headcount Mobile Communication 237

Intercom, Inc.

NOVEMBER 17, 2021

Using these insights, you can identify trends in your support funnel to see where you should invest your resources in the future for maximum impact. The new integration lets you create segments of users in Intercom using Delighted data, and also gives you the ability to trigger surveys based on key events or actions. Integromat.

Engagement 222

Engagement Mobile Metrics Investment 222

User Pilot

JULY 21, 2024

Data capture and event tracking. The Starter plan gives access to unlimited tracked events and 10 feature tags. Custom events and retroactive auto-capture are available on higher plans. The Starter plan only gets trend reports and access to analytics dashboards. Advanced Event-Based Content Triggering.

Technical Review 104

Technical Review Pricing Software Review Enterprise 104

Stax

MAY 21, 2024

We’re seeing a similar trend in the legal industry, where law firms rely on case management systems to run their businesses. As software and management systems have progressed in the modern age, time-consuming tasks like recurring payments and client management are streamlined through this process.

Payment Solutions 88

Payment Solutions Payment Services Payments Software Review 88

User Pilot

MARCH 10, 2024

Behavioral analysis aims to identify these trends to improve the user experience. Trend analysis helps identify changing user needs over time. Feature and event reports help you dive deep into the performance of individual features and custom events. Heatmaps and session replays show you how users interact with your UI.

User Experience 105

User Experience Payment Features Trends Engagement 105

Clouded Judgement

APRIL 19, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Rubrik’s subscription ARR was $784m at the end of 2023 and growing 47% YoY. Also a good reminder that IPOs are typically an event that dilutes existing shareholders ~10%. Follow along to stay up to date! NTM revenue multiple.

Cloud 144

Cloud Scale Subscription Payment Features 144

User Pilot

MAY 14, 2024

Thanks to custom dashboards, you can monitor and optimize the free-to-paid conversions , the onboarding process , events leading to churn , or expansion revenue, to name just a few. Select the Feature event to track, so that Userpilot can visualize the right data for you. For example, Invoices. Add an event.

Onboarding 105

Onboarding Churn Trends Retention 105

Totango

DECEMBER 3, 2021

Service Utilization: Is the customer fully using the services/subscriptions they signed up for? Support & Operations: Does the customer have outstanding support tickets, SLA, training or invoicing issues? Totango offers two ways to calculate and track customer health: Account Health and Multidimensional Health.

Payment Features 99

Payment Features Forecasting Customer Success Metrics 99

Stax

JULY 9, 2024

An EFT payment includes many more than debit or credit card transactions, and with seemingly constant technological advancements, new ways to pay are always emerging. In fact, last year, we discussed the top seven payment trends to keep an eye on, all of which are examples of EFT payments and remain trending now.

Payment Methods 88

Payment Methods Payment Services Merchant Services Payment Solutions 88

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR).

Scale 117

Scale Payment Services Payments SaaS Payments 117