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Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.
With decades of experience in payments, Matt provided invaluable insights on emerging trends, regulatory changes, and the future of Embedded Finance. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S. He highlighted three pivotal trends for 2025: Regulatory shifts : As the U.S.
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AI-driven customer service platform with centralized inbox and ticketing. Self-service customer support. It comes with customer support services that let you communicate with your users in-app or across multiple channels. Reporting and user analytics to review your open conversations and service ticket visibility.
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When we started Adyen 12 years ago, the funny thing about it was we started Adyen, you talk to people like hey, we were in this business before, we had a payments business before, I had a very first generation payment service provider, was quite successful, acquired by a bank and they more or less, yeah, killed it.
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This is the biggest trend in SaaS. Should you purchase through a third-party marketplace? Do you need extra services that a Value-Added Reseller can provide? Now, they’re service providers bringing SaaS into their portfolio of products and services to serve their customers better. Simplify contracts.
We like to say we invest early, way too early or questionably legal early, and we take that plunge with the founder, very early on, and we do participate in follow on financing. So we’re constantly looking at interesting new trends. And so we think this is a trend that’s going be sticking around for a while.
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