article thumbnail

Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI

SaaStr

Forget everything you know about SMB customer success.

article thumbnail

5 Interesting Learnings from Palantir at $2.7 Billion in ARR

SaaStr

Growth Has Re-Accelerated Fueled by commercial and government contracts, and by AI-related demand in both, Palantir is seeing growth re-accelerate from 2023. Palantir is closing big, big deals and its roots are in government and defense. Billion in ARR Growing 27%, and importantly — re-accelerating. Let’s dig in.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Key Things You Need to Know About AI Data Privacy in 2025 (and Why It Matters) with Skyflow’s CPO

SaaStr

The New Governance Layer AI-specific data governance policies Automated compliance monitoring Audit trails for model training and inference 5. Access Control 2.0 You need: Model-level access controls Data-level access controls Training-level access controls Inference-level access controls C. In 2024, you needed basic protections.

AI 271
article thumbnail

??How Code for America uses Intercom to bridge the gap between people and government

Intercom, Inc.

As global unemployment rates continue to grow, people are looking to government for guidance, reassurance, and financial assistance. In the US, individuals who have recently lost their job or whose income has been impacted can apply for government benefits. Here’s their story. ” Source: Code for America.

article thumbnail

LLMOps for Your Data: Best Practices to Ensure Safety, Quality, and Cost

Speaker: Shreya Rajpal, Co-Founder and CEO at Guardrails AI & Travis Addair, Co-Founder and CTO at Predibase

However, productionizing LLMs comes with a unique set of challenges such as model brittleness, total cost of ownership, data governance and privacy, and the need for consistent, accurate outputs. Large Language Models (LLMs) such as ChatGPT offer unprecedented potential for complex enterprise applications.

article thumbnail

Mastering Growth in the AI Era: How to Stand Out, Acquire Customers, and Raise VC Dollars with B Capital, Zetta, and Glasswing

SaaStr

The Governance Opportunity Many organizations are testing AI infrastructure that lacks governance controls. Large enterprises have an immediate need for governance solutions to handle AI at scale.

article thumbnail

Top 5 SaaS governance best practices

BetterCloud

Thats where SaaS governance comes in. What is SaaS governance? SaaS governance is the process of managing and controlling SaaS applications within an organization. Continuous monitoring and improvement SaaS governance isn’t a one-time project; it’s an ongoing process.

article thumbnail

Innovation Systems: Advancing Practices to Create New Value

Download this Special Report by MIT Sloan Management Review to learn about: The concept of radicalness and how its intertwined with innovations Innovative governance ideas that have the potential to influence organizational changes Simple decisions that can set teams on a path toward either incremental or breakthrough innovations

article thumbnail

Resilient Machine Learning with MLOps

To prevent deployment delays and deliver resilient, accountable, and trusted AI systems, many organizations invest in MLOps to monitor and manage models while ensuring appropriate governance. Download today to find out more!

article thumbnail

The Business Value of MLOps

Machine learning operations (MLOps) is the technical response to that issue, helping companies to manage, monitor, deploy, and govern their models from a central hub. As machine learning models are put into production and used to make critical business decisions, the primary challenge becomes operation and management of multiple models.

article thumbnail

10 Keys to AI Success in 2021

The importance of governance in ensuring consistency in the modeling process. Download this eBook to learn about: Achieving ROI with AI and delivering valuable results with urgency. AI storytelling in communicating value to your organization. Trusted AI and how vital it is to your AI projects.

article thumbnail

Build Trustworthy AI With MLOps

Our eBook covers the importance of secure MLOps in the four critical areas of model deployment, monitoring, lifecycle management, and governance. AI operations, including compliance, security, and governance. We also look closely at other areas related to trust, including: AI performance, including accuracy, speed, and stability.

article thumbnail

Compliance 101: What You Need to Know as a Payfac

Payment facilitators are obligated to follow rules and regulations from the multiple entities that govern the payments ecosystem. Compliance is achieved by implementing the appropriate processes needed to adhere to these rules and remaining aware of changing conditions.

article thumbnail

How to Overcome the Pain Points of Your CRM

However, as a company, sales stack, and database grow, it becomes difficult to uphold structure and governance to keep a CRM up-to-date. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity. The result? Less organization, more confusion, and fewer deals closed.