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Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI

SaaStr

Forget everything you know about SMB customer success.

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How M&A Fosters Innovation

Tom Tunguz

If you’re sitting at Amazon or Google and you’re meeting these small companies, now you don’t have to worry about your competitor buying that company because you know that the government will make it really hard, that gives you time.” That’s why a vibrant M&A market is essential to innovation.

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Four Fundamental Innovations of Web3 that Will Upend Web2 Incumbents

Tom Tunguz

As I’ve explored web3 I’ve been forming a mental model of the major innovations powering this enormous wave of innovation. Because this technique is so new, startups have the upper hand: Innovator’s Dilemma redux. Crypto empowers open-source projects to monetize their innovation in a way web2 never achieved.

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IBM’s $7B Bet on Vertical AI and What It Means for SaaS Founders

SaaStr

Key areas to watch: Model Efficiency Innovations Enterprise Data Integration Tools Vertical-Specific AI Platforms Industry-Specific AI Applications Governance and Compliance Solutions As always in SaaS, the winners will be those who can move quickly while building sustainable, differentiated solutions.

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Innovation Systems: Advancing Practices to Create New Value

As technology transforms the global business landscape, companies need to examine and update their internal processes for innovation to keep pace.

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Solving the Innovator’s Dilemma: How successful companies are embracing innovation units

Intercom, Inc.

Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.

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Top 5 SaaS governance best practices

BetterCloud

The rapid rise of software has brought incredible flexibility and innovation, but it also creates new challenges. Thats where SaaS governance comes in. What is SaaS governance? SaaS governance is the process of managing and controlling SaaS applications within an organization.