Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI
SaaStr
FEBRUARY 8, 2025
Forget everything you know about SMB customer success.
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SaaStr
FEBRUARY 8, 2025
Forget everything you know about SMB customer success.
Tom Tunguz
OCTOBER 7, 2024
If you’re sitting at Amazon or Google and you’re meeting these small companies, now you don’t have to worry about your competitor buying that company because you know that the government will make it really hard, that gives you time.” That’s why a vibrant M&A market is essential to innovation.
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Tom Tunguz
APRIL 6, 2022
As I’ve explored web3 I’ve been forming a mental model of the major innovations powering this enormous wave of innovation. Because this technique is so new, startups have the upper hand: Innovator’s Dilemma redux. Crypto empowers open-source projects to monetize their innovation in a way web2 never achieved.
SaaStr
FEBRUARY 5, 2025
Key areas to watch: Model Efficiency Innovations Enterprise Data Integration Tools Vertical-Specific AI Platforms Industry-Specific AI Applications Governance and Compliance Solutions As always in SaaS, the winners will be those who can move quickly while building sustainable, differentiated solutions.
Advertiser: Data Robot
As technology transforms the global business landscape, companies need to examine and update their internal processes for innovation to keep pace.
Intercom, Inc.
NOVEMBER 9, 2022
Few books have chronicled how innovation takes place – and how market leaders fail to seize it – as well as Clayton Christensen ’s seminal book The Innovator’s Dilemma. So why not take a page from the startup book and set up new avenues and opportunities so people can innovate in their job? And that’s what we’re exploring today.
BetterCloud
FEBRUARY 3, 2025
The rapid rise of software has brought incredible flexibility and innovation, but it also creates new challenges. Thats where SaaS governance comes in. What is SaaS governance? SaaS governance is the process of managing and controlling SaaS applications within an organization.
SaaStr
APRIL 23, 2024
Lesson 1: Innovating with First Principles First principles is when you make an assumption about something and then break down that idea into its fundamental parts to find solutions. Serverless compute Unified data governance They were massive changes. Key Takeaways Innovate from first principles. Build what customers want.
Tom Tunguz
APRIL 1, 2020
The Federal government has become an important target for new business, particularly for enterprise companies because the budgets are stable. As I’ve written before, once we’re through these hardships, I expect a Cambrian explosion of innovation. Management teams are learning to lead teams entirely on video.
Payrix
NOVEMBER 7, 2024
Such innovations save time and mitigate potential losses for our software partners and their users. Ryan Barry, Senior Director of Risk Strategy and Partner Due Diligence “How do you reconcile the need for product innovation with the inherent risks of payments?” Explore risk and compliance advice for platforms.
Tom Tunguz
MARCH 20, 2022
Recently, EVMOS , a web3 project, pushed forward an important innovation for the web3 ecosystem. The EVMOS token model innovates on its predecessors by introducing the App Store dynamics to web3. Governance token holders may vote to change the 50/50 split in the future. This doesn’t happen today in web3. Except on EVMOS.
Tom Tunguz
DECEMBER 29, 2021
As taxpayers, we are customers of the government. At some point, most governments fail to produce enough value to justify the federal vigorish. The Code Breaker relates the history behind CRISPR, a technology that enables biochemists to alter DNA via RNA, and the woman behind the innovation Jennifer Doudna.
Tom Tunguz
SEPTEMBER 17, 2022
So much innovation has been unleashed in the last few years, most of us are still absorbing the implications & working to identify the best applications of the 4 fundamental innovations of web3. Overall, the crypto ecosystem finds itself in a winter. I see it as the coiling of a spring.
Tom Tunguz
JULY 7, 2022
Then the infrastructure innovations disappear beneath the delightful application and we move onto the next wave with its own buzzwords. Some of them will employ the four fundamental innovations of web3 : permanent ownership, paying customers with “equity,” regulatory arbitrage, and new governance models (DAOs).
Tom Tunguz
MARCH 2, 2022
CBDCs may be the future of monetary policy, enabling governments to mint and destroy money through software. Digital dollars provide significantly more transparency to governments. The potential for innovation from these ideas, their combinations, and their descendants is hard to overstate.
Tom Tunguz
JANUARY 14, 2024
Open source models are governed by open source licenses. Given all the innovation in the space, in a quarter or two, this data might be very different. Similar to regular open source software, Apache & MIT dominate the licenses by model count. 76% of the top models choose one of these licenses.
Totango
MAY 17, 2024
CS professionals have a choice: Embrace AI and harness its potential to drive innovation and growth, or remain hesitant and risk falling behind in a rapidly evolving landscape. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.
Andreessen Horowitz
DECEMBER 15, 2020
We’re back to covering multiple items on our show 16 Minutes — which covers the news, occasional explainers, and teases apart what’s hype/ what’s real — as well as where we are on the long arc of innovation: #1 Hackers … The post 16 Minutes on the News #49: U.S.
IT World
APRIL 7, 2022
Following efforts by the US and others to address cryptocurrency standards, UK officials this week said they want Britain to lead the world and create their own government-backed digital token for international trade. “We Glen's comments came during a keynote speech at the Innovate Finance Global Summit during Fintech Week 2022.
Totango
DECEMBER 1, 2021
When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. Then we’ll lay out seven steps to bring agile innovation to customer success. Why Bring Agile Innovation to Customer Success? 7 Steps to Bring Agile Innovation to Customer Success. Define how to measure success.
Tom Tunguz
NOVEMBER 8, 2023
Instrumentation and Governance Enable Many New Use Cases : Today’s data leaders are struggling. Executive teams and boards are demanding innovation with LLMs and data. Meanwhile, regulation and compliance mean the governance burden only increases. Software startups are rising to meet the need.
SaaStr
JULY 14, 2022
The most enterprise vendor in a space can often charge twice what other do, and tap into customer segments (regulated, government, etc) that others can’t. You have to continue to provide innovation to your customers. That’s often the quickest path to seeing how your can double your true TAM. Most new features.
Tom Tunguz
JUNE 28, 2017
One typical Friday morning in 2004, I walked into a government building and headed to work. I was a junior Java engineer and part of a hired team building an internal system for a government agency. All the while, product innovation stalls. We were a few days behind on schedule, and a technical issue arose.
SaaStr
AUGUST 19, 2023
and Canadian governments provide more than $20 billion in R&D tax credits and innovation incentives to fund businesses. Grab your copy at [link] Each year the U.S. But the application process is cumbersome, prone to costly audits, and receiving the money can take as long as 16 months.
Scytale
MARCH 12, 2025
As the UKs tech startup ecosystem continues to thrive, visionary founders are driving innovation across various industries, shaping the future of technology , finance , healthcare , and beyond. Rishi Khosla Rishi Khosla is a seasoned entrepreneur and investor, and is truly dedicated to innovation.
Tom Tunguz
JULY 8, 2021
Tokens might be used as stores of equity value, as a replacement for government money, to pay for a particular service, or simply as as collectible. It has the 24h clock of a modern international financial market blended with the innovation of brilliant developers authoring open source software. Smart contracts are open-source.
SaaStr
JUNE 20, 2024
Today, they focus on two areas: Helping organizations accelerate how they go to market with AI by providing the best-of-breed technology and innovation. Integration and scaling challenges Governance Limited expertise Cost Complexity We used to talk about how important it was to get the data model correct and leverage the correct LLM.
IT World
MAY 19, 2023
That’s because there are challenges that require an ecosystem of capabilities to solve—for example, complexity at the edge, diverse legacy systems, resource requirements and ongoing concerns about security, governance and consistency.
Tom Tunguz
APRIL 14, 2019
In meeting many of these innovative businesses, I’ve observed they face three strategic questions. Classic agencies don’t value the software enough to engender pricing power, develop fast sales cycles, or change the operations of their business to maximize the value of the ML innovation.
OpenView Labs
MARCH 8, 2019
You’d be forgiven for thinking this description is perhaps a scene from Mad Men or governance practices of a bygone era. What does this mean for the companies they govern? Ask yourself: When was the last time your board innovated around its processes and procedures? Netflix’s Boardroom Innovation. Isn’t it time you did?
SaaStock
MARCH 1, 2019
It is owned by the Hong Kong SAR Government and provides seed investments through its Cyberport Creative Micro Fund and Incubation Programme. Ceyuan Ventures selects entrepreneurs who show promise in crafting leading technologies, backed by powerful teams and innovation. Cyberport Hong Kong. Founded: 2011. Size of fund: $25.5M.
Tom Tunguz
JANUARY 3, 2018
Founders will look to apply the innovation of a distributed and decentralized-trust database in different parts of the ecosystem. GDPR becomes an important consideration in most SaaS companies product and sales teams as the European regulation changes lead generation practices and data retention/governance practices in Europe.
Andreessen Horowitz
JUNE 24, 2021
We believe that the next wave of computing innovation will be driven by crypto. We are radically optimistic about crypto’s potential to restore trust and enable new kinds of governance where communities collectively make important decisions about how networks evolve, … The post Crypto Fund III appeared first on Andreessen Horowitz.
SaaStr
MAY 27, 2020
On March 27th, so about a month later, the US government passed the CARES Act, which probably you know, stands for the Coronavirus Aid Relief and Economic Security Act, which is now at three trillion dollars. I thought it’s also worth giving you some sense of scale for how much the US government takes in in revenue every year.
Andreessen Horowitz
SEPTEMBER 9, 2021
With innovation in the space accelerating so quickly and incredible new projects being launched every day, more and more leaders across business, finance, and government are starting to acknowledge our view that the future of … The post Brian Quintenz appeared first on Andreessen Horowitz. Crypto is at a crossroads.
Stax
MARCH 13, 2025
While interchange fees are non-negotiable, knowing the factors that govern them and how they are calculated, can help you employ suitable strategies to offset these costs. To improve the payment experience for consumers, card networks must innovate and incorporate the latest technologies. Talk to sales What Are Interchange Fees?
SaaStock
FEBRUARY 13, 2019
It is a logistics and multi-selling platform which innovates how e-commerce can grow in the region. Based in Shenzhen, YoPoint manufactures innovative vending machines and is a provider of equipment for retail terminals. from 500 Startups, World Innovation Lab, and others. Funding to Date : $25.5M Founders : Jack Huang.
BetterCloud
DECEMBER 18, 2024
BetterCloud stands alone as the leading SaaS Management Platform, excelling in all 5 critical categories: aaS Spend Management, SaaS Operations Management, Data Loss Prevention, User Provisioning and Governance Tools, and Cloud File Security. BetterCloud is dedicated to continuing to innovate to match the needs of the IT industry.
Scytale
AUGUST 5, 2024
Welcome to the exciting and complex world of AI policy and governance! Think of AI policy and governance as the rules of the road for AI technologies, ensuring they drive us toward a future that’s innovative, ethical, and beneficial for all. Ready to dive in? Let’s do this! But why is this so important?
Andreessen Horowitz
SEPTEMBER 21, 2023
Because Indian citizens’ digital IDs are linked to their bank accounts, for example, the government was able to electronically transfer relief funds to around 200 million beneficiaries over the course of the pandemic. By 2019, the government had issued a unique ID to nearly every adult resident in India; today, the system is used by 1.3
Tom Tunguz
NOVEMBER 5, 2012
Bell Labs was a house of magic - a place of prodigious invention and innovation. Christensen laments that American innovation has transitioned from empowering innovations to sustaining innovations to efficiency innovations - hollowing the job market. Monopoly drove innovation at Bell.
SaaSX
APRIL 11, 2021
As an innovator, one of your passions is to create value. That is where pricing innovation comes in. Pricing innovation. Pricing to capture the value of innovation.’ Innovating on how you price.’. Revenue model innovation is another way to say this, but it is actually important to focus right on how to price.
ChurnZero
DECEMBER 16, 2020
NVTC Tech 100 awards celebrate the most innovative technology companies and top tech executives in the region. The final NVTC Tech100 Award list comprises 100 tech companies and 26 executives, each consistently demonstrating dedication, vision and innovation. “As Siemens Government Technologies. iDirect Government.
SaaS Metrics
SEPTEMBER 28, 2023
With the continuous development in today’s globalized landscape, several industries are incorporating digital and technical innovations. Read more The post The Essence of Data Governance: Understanding the Definition for Healthcare first appeared on SaaS Metrics. And the healthcare industry is no exception. This surge of.
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