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Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. 7 growthhacks from the SaaS experts. How Castos upsells subscription tiers. Learn more here. How Dubb uses videos to increase trial conversions.
Those working in growth and retention must continually seek “fresh powder.”. Growth teams commonly make the mistake of picking random, off-the-shelf KPIs without thinking about how they all fit together. The interesting early story there is that they had amazing retention but not a lot of top-line growth.
Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. Much of my day-to-day is: getting my hands on the necessary data sets, running experiments, analyzing what is significant, and tweaking here and there to improve retention.
How growth marketing differs from traditional marketing and growthhacking. TL;DR A growth marketing framework is a defined, data-driven process for achieving real growth as a business. It focuses on every aspect of the customer journey , from acquisition to retention. What is a growth marketing framework?
What is growthhacking? Growthhacking was coined by Sean Ellis to describe strategies that singularly and obsessively drive a company's growth. The idea of growthhacking is ambitious, if not vague. They are changes you make across your workflow that align your entire team to work toward growth.
If you’re interested in specific forum channels, service provider suggestions, LinkedIn and social media connection opportunities, a podcast, a facebook group, in-person meetups, webinars and templates, or just more software and SaaS growthhacks in general, we’d like to hear about it. Voice Your Opinions. About FastSpring.
TL;DR Growth marketing is achieving exponential and sustainable growth by implementing high-impact tactics across the user journey. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. What is growth marketing?
TL;DR Growth product manager is a specialist position within product management focusing on identifying and executing product-led growth opportunities in acquisition, engagement, and retention. Books : HackingGrowth : Learn proven tactics for rapid company expansion. Let’s look at what these are.
Using data and customer success stories , you’ll need to identify your Aha moments, Activation points, and ways of optimizing engagement to promote retention that will lead you to identify your North Star metric in four steps. Focus on Impact : It helps teams prioritize customer experience , which leads to improved acquisition and retention.
Just look at customer acquisition vs retention statistics. If you increase retention rate by 5%, you can increase your company’s profitability by up to 95%. What do you see? When you acquire a new customer, it costs you 5x more than if you retained your existing customer. Top 3 Facebook groups where you can 1.
Just look at customer acquisition vs retention statistics. If you increase retention rate by 5%, you can increase your company’s profitability by up to 95%. What do you see? When you acquire a new customer, it costs you 5x more than if you retained your existing customer. Top 3 Facebook groups where you can 1.
This situation makes you to take better care of your growth strategy and always look for SaaS growthhacks that actually work. growth and we will explore ?n customer retention. SaaS companies fighting f?r ur share in the m?rk?t. ght product, success in the S??S nt relies on d?f?n?ng ur development ?tr?t?g?
When it comes to customer retention , figuring out how to wow a customer is crucial. In fact, excellent customer service is one of the best ways to increase customer loyalty and retention. For instance, you might want to offer a coupon that provides an upgrade discount rather than a discount on their existing subscription tier.
Experience with GrowthHacking including retention. Solid Growth Framework knowledge. Relevant experience in working for (or with) a fast-growth consumer start-up from conception through commercial launch. At least 1 year experience in growthhacking tactics. Start-up experience. Background in UX.
TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention. Growth marketing strategy vs. traditional marketing strategy Growth marketing focuses on the entire customer lifecycle , not just the initial acquisition.
TL;DR Growth product manager is a specialist position within product management focusing on identifying and executing product-led growth opportunities in acquisition, engagement, and retention. That goal can relate to any point of the customer journey , from acquisition to retention and expansion.
Which tools do you guys use for user retention? We get these questions *a lot* in our Product Growth and Retention group (go check it out, BTW.!), But hopefully – now whenever you need a new tool for user activation, feature adoption or retention – you’ll know where to start. Product Growth Tools: Activation.
Naturally, if users have nothing to interact with, they will not complete the user journey projected by your marketers and won’t take the necessary action (subscription, purchase, etc.). Conversion and bounce rate. And, since even a one-second delay can drop conversion by 20% , saving users time saves your sales.
TL;DR Growth product manager is a specialist position within product management focusing on identifying and executing product-led growth opportunities in acquisition, engagement, and retention. In order to drive product growth throughout the funnel, there are several responsibilities a growth product manager must adopt.
Companies that prioritize digital engagement tend to build brand awareness with their target audience and improve customer retention. This will tell you how engaging your product is and can serve as a leading indicator for customer loyalty or retention. What are the benefits of digital customer engagement?
SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growthhack’ to another, stick to a few tried and tested tactics first. Does your product help employees save time while invoicing? What job do they need to get done with your product?
We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. And importantly, our retention rate for these customers is high. ChartMogul is a product-led business. And maybe that’s true for you too.
SaaS Growth Strategy #1: Product-Led Growth. As the Chief Sumo of Sumo Group, Noah Kagan , says, “ Identify marketing channels that are already working for you right now and look for ways to growthhack them to a whole new level. ”. Use in-app modals to drive sales or subscriptions. In-app marketing. Activation.
There are several reasons for this, but one of the most significant is the paid subscription model that virtually eliminates advertising. Netflix is a Subscription-based VOD (SVOD) provider. Its strict adherence to the paid subscription model yields consistent income with low fixed costs.
For traditional businesses the focus is more on Convert and for SaaS it tilts a bit more toward Retain due to the prevalence of the subscription model. So we will take a look at some of the better advice out there to do just that and achieve growth through those three stages. What is a go-to-customer strategy? Putting it all together.
We spend most of our waking hours thinking about how to build a reliable, beautiful product that helps subscription businesses grow faster using their customer and billing data. And importantly, our retention rate for these customers is high. ChartMogul is a product-led business. And maybe that’s true for you too.
If you’re promoting a subscription, you could offer a 7 day free trial period to new users so they have the opportunity to learn the value of your product for themselves. In-app subscription forms can help you build targeted email, push-notification and SMS strategies highlighting your promotional offers.
GrowthHacking Mini-Degree (Growth Tribe) : While not a traditional certification, this program gets mentioned for its practical approach to growthhacking, a core skill for user acquisition. It equips you with techniques for user acquisition, growth experimentation , and driving product adoption.
Consider premium webinars from Product School or Mind the Product for in-depth user acquisition and growth marketing insights. Userpilot’s blog tackles user acquisition, freemium user conversion, and retention. Andrew Chen, a growth marketing expert, shares valuable tactics.
Naturally, if users have nothing to interact with, they will not complete the user journey projected by your marketers and won’t take the necessary action (subscription, purchase, etc.). Conversion and bounce rate. And, since even a one-second delay can drop conversion by 20% , saving users time saves your sales.
Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. HackingGrowth by Sean Ellis and Morgan Brown : This book discusses strategies for driving rapid and sustainable business growth through growthhacking techniques.
Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. HackingGrowth by Sean Ellis and Morgan Brown : This book discusses strategies for driving rapid and sustainable business growth through growthhacking techniques.
Analyze key metrics such as customer acquisition cost (CAC) , customer lifetime value (CLV), and churn rate to optimize marketing strategies and drive customer retention. HackingGrowth by Sean Ellis and Morgan Brown : This book discusses strategies for driving rapid and sustainable business growth through growthhacking techniques.
This ‘fine line’ is created by the gap between customer acquisition and customer retention. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. We mentioned a gap between customer acquisition and customer retention processes earlier.
Higher average selling prices bring higher expectations for these business relationships, such as signed contracts, premium service-level agreements, invoicing and the ability to speak to a staff member whenever problems arise. This one is less common in the SaaS industry but in general is considered by subscription based service providers.
She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. You can follow Ben to manage your SaaS startup finances and calculate growth metrics accurately. He helps SaaS companies and entrepreneurs scale with ABM and growth marketing.
We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. SaaS marketing requires an effective retention strategy as the majority of a customer’s lifetime value is dependent on them renewing their subscription. What is SaaS marketing?
Signs that you have a churn problem If you run a SaaS or subscription business, you’re in a constant battle to reduce churn as much as possible because it improves your monthly recurring revenue (MRR) and creates more sustainable growth. If a user churns, it usually happens within the first month of their subscription.
A lot of subscription-based businesses are struggling with their trial-to-paid conversions, user activation, and user adoption. If your average monthly subscription is around $25, that would mean that each month you will add around $500 in your monthly revenue. Improving the retention of your paying customers?
Last week, the GrowthHack Group hosted an entrepreneurs office hours Q&A called “During Tough Times,” to discuss the current state of the economic crisis from three different perspectives. That’s a wrap on your April 6 episode of Recur Now. Listen wherever you get podcasts: Top B2B SaaS news. Click to enlarge.
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