Headcount Leadership Marketplace as a Service 
Sales Enablement, SaaS and Growth
MARCH 23, 2020
I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Brand equity.
Intercom, Inc.
APRIL 4, 2019
The self-service model requires little to no selling whatsoever, saving time, labor and resources for a growing startup. Are you a marketplace or are an e-commerce retailer? We are a very engineering-centric company, so 50% of headcount is always going to be on engineering. We just were never going to get that headcount.
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ChurnZero
MAY 17, 2022
WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. ChurnZero has quickly become one of Washington, D.C.’s
Intercom, Inc.
JULY 11, 2019
In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.
BetterCloud
MARCH 17, 2025
SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?
Chart Mogul
MAY 7, 2020
If your new hire represents added headcount to your sales team, you may need to reconfigure your sales territories or lead assignment protocols. Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. Bonus tip: sign them up for cold calling training.
Intercom, Inc.
JULY 21, 2022
“The great thing about performance marketing is the ROI is really obvious, so you can justify increased spend and headcount based on the performance, and that’s what we’ve done” The first thing we did was build out a pretty robust performance marketing team. “Great leadership hinges on some sense of predictability.
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