Headcount Marketplace as a Service Metrics 
Intercom, Inc.
NOVEMBER 30, 2021
Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Here’s an example of key goals and metrics to consider. So before you begin searching for specific tools, define your goals upfront. Obviously we’re a little biased ??
Intercom, Inc.
JULY 11, 2019
As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?
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BetterCloud
MARCH 17, 2025
SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. Maybe youre spending the right amount of money, but you need more seats, or you might be paying for a service that nobody uses. What is SaaS budgeting?
Chart Mogul
MAY 7, 2020
If your new hire represents added headcount to your sales team, you may need to reconfigure your sales territories or lead assignment protocols. Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. Related posts: The 3 sales metrics every salesperson needs to track.
ChurnZero
NOVEMBER 18, 2022
My job is to continually inform and share knowledge that’s going out in the marketplace. This is something that I’m doing with fractional headcount allocation. The pilot programs aren’t meant to be these big bells and whistles, not even after you launch an official full-time headcount on something.
Intercom, Inc.
MAY 13, 2021
A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Why do you have playbooks?
Totango
APRIL 14, 2020
While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. Organizations need to segment customers based on how world events such as COVID-19 affect them.
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