Chart Mogul

MAY 7, 2020

If your new hire represents added headcount to your sales team, you may need to reconfigure your sales territories or lead assignment protocols. Even if your more established reps are responsible for performance-based goals, such as closed-won deals or new revenue, new salespeople tend to do better with behavior-based goals.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Intercom, Inc.

JULY 21, 2022

“The great thing about performance marketing is the ROI is really obvious, so you can justify increased spend and headcount based on the performance, and that’s what we’ve done” The first thing we did was build out a pretty robust performance marketing team. I should take it when I’m out and about.”. Andrew Chen: Exactly.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. “I joined Slack at a revenue stage of 50 million ARR. “Why do you have playbooks?

Scale 177

Scale Customer Success Sales Hiring Strategy 177

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. But it’s not about driving revenue at all costs, cautions Jeff. My job is to continually inform and share knowledge that’s going out in the marketplace. A lot of times, my COO might know about it. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Totango

FEBRUARY 21, 2020

As the digitization of the marketplace reaches near-saturation, organizations will compete for customers based on value derived—and this will be driven by customer success. Flexible subscription and recurring revenue models mean the customer is in control of their service and tech partnerships and reserve the right to move on to a competitor.

Customer Success 83

Customer Success Trends Scale Customer Lifetime Value 83

SaaStr

JUNE 16, 2020

And so while the churn I don’t want to minimize it, stable base of revenue should be able to maintain that through the year. I was an account executive covering financial services vertical and covering in New York. Certainly you have your pre book, you have your pull forward revenue. Companies tend to stick around.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Payrix

FEBRUARY 21, 2024

To start the series, Ian and his guest Andy Meadows, Head of Partner Success Management for Payrix, dive into the topic of resourcing and what you need to consider when it comes to selling payments, boarding and underwriting, service and support, and development and tech. Now, we’ve not hit on the backend service and support piece.

Payments 100

Payments Merchant Services Embedded Payments Payment Services 100

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. Organizations need to segment customers based on how world events such as COVID-19 affect them.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. The company plans on doubling its headcount in 2022.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

Chart Mogul

MAY 7, 2020

If your new hire represents added headcount to your sales team, you may need to reconfigure your sales territories or lead assignment protocols. Even if your more established reps are responsible for performance-based goals, such as closed-won deals or new revenue, new salespeople tend to do better with behavior-based goals.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

Point Nine Land

APRIL 21, 2021

We grew from less than a million to several tens of millions of ARR (Annual Recurring Revenue) during that time. Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. In SaaS vs. marketplaces? The article is using the word “growth” a lot. How are you coming up with the best solutions?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JUNE 10, 2020

Are you a revenue driver or a cost center? Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. We’re all aware we see declining pipeline in revenue, cost controls are at the high, we’ve got major expense scrutiny.

Travel 236

Travel Scale Marketing Outsourcing Services 236

User Pilot

FEBRUARY 24, 2025

Experience building 0-1 products, platform/ecosystem products, or marketplaces. As one of the newest entrants in the Connected TV advertising space thats rapidly growing, they seek to build unique value propositions that differentiate Netflix from other ad-supported streaming services. Who would be the best fit for this job?

Technical Advisors 52

Technical Advisors Data Management Scale 52