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They never have any new ideas about how to fix our problems.” ” “Other than asking me for more headcount. And maybe even what new products we should build.” But what happens Monday morning, when everyone sees the company-wide message announcing the new initiative? They’re not creative.
For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there.
With global equations used to calculate investment-to-Revenue in traditional functions like Sales or Engineering , it’s often very straightforward to showcase the value and convince CFOs to invest in these organizations. NDR Efficiency: The New Customer Success Economics. These costs can be monetized or considered investments.
That’s what David Apple—customer success and sales guru at Notion— is asking. And in this article he explains why, and proposes a different approach to thinking about the optimal CSM headcount to help you build a more effective customer success organization. What’s the return on investment of your mom? What is their ROI?
403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.
Karl has been in every interview for every new hire for the first 6 years of the business, why? He had worked as a CTO at a startup when he dropped out of school. Do we need a sales org?” Can I ask, does that change if it’s maybe a C-suite role or a head of sales, a VP of marketing? What works?
The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Cassie Young is a General Partner at Primary Venture Partners, a $1B AUM early-stage venture capital firm in New York that has backed category-defining companies such as Chief, Alma, K Health, Latch, Alloy, Dandy and Vestwell.
Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 14:58) The evolution of Levelset’s sales motion and pricing strategy. (29:06) 29:06) The importance of sales playbooks and codifying the sales process. (35:30)
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