SaaSX

FEBRUARY 5, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 118

Finance Sales Hiring Headcount Scale 118

Practical Advice on SaaS marketing

OCTOBER 9, 2012

If you manage a software-as-a-service (SaaS) company, at some point you'll be forced to make a tough decision about your customer acquisition process: Feed it or starve it? Because of the way the SaaS business model works, if you feed the customer acquisition process, you hurt profits and burn cash.

Acquisition 124

Acquisition Scale SaaS Headcount 124

Clouded Judgement

APRIL 6, 2023

State of SaaS Next week I’m giving a talk at the StartUp Grind conference on the “State of SaaS in 10 Charts.” ” I had a fun time trying to condense down the “state of SaaS” into 10 charts, and look forward to giving the talk! Essentially companies grew headcount significantly to add less ARR.

Cloud 130

Cloud Headcount Payment Features Subscription 130

Clouded Judgement

MAY 24, 2024

Unfortunately, that didn’t happen… The Workday earnings call summarized it well: “But within the quarter, we experienced increased deal scrutiny as compared to prior quarters, and we are seeing customers committing to lower headcount levels on renewals compared to what we had expected.

Cloud 157

Cloud Software Headcount Scale 157

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things youll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Clouded Judgement

DECEMBER 8, 2023

Companies have reduced headcount, but new bookings aren’t getting any easier Quarterly net new ARR growth : Some green-shoots! The promise of SaaS is that growth in the early years leads to profits in the mature years. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 167

Cloud Software Review Headcount Trends 167

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Related: Can SaaS Companies Afford to Ignore Sales Taxes and VAT?

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

InsightSquared

MAY 7, 2019

Sales is the engine driving SaaS company value. And sales expense is typically the largest expense item on a growth SaaS company’s income statement. Typical SaaS Sales Metrics. These processes are important to track accurately and benchmark to achieve the SaaS performance expected in the market.

Scale 102

Scale Sales Hiring Metrics Sales 102

Clouded Judgement

MARCH 22, 2024

Subscribe now ARR (Annual Recurring Revenue) vs ERR (Experimental Runrate Revenue) ARR (Annual Recurring Revenue) is one of the most popular SaaS (Non-GAAP) metrics. In it's truest form, ARR is used by pure SaaS business models to describe the aggregate annual value of the entire customer set.

AI 190

AI Cloud Revenue Technical Advisors 190

SaaSOptics

JANUARY 9, 2020

One person to manage expense reports, commissions, billing and invoicing, cap tables, revenue recognition, deferred revenue and more. With thousands of FinTech products on the market today, it’s time consuming but necessary in choosing the right ones for your B2B SaaS business. Subscription Management ( SaaSOptics ) .

Payment Features 77

Payment Features Deferred Revenue Scale Finance 77

Outseta

JANUARY 20, 2020

What started as Dimitris (now my Co-founder at Outseta ) writing a few lines of code to collect rent payments from tenants he had living in a duplex in Providence, Rhode Island, turned into something worth hundreds of millions of dollars 15 years later. I learned a million lessons about SaaS, about start-ups, and about life along the way.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. At ChartMogul, we are lucky to talk to many companies in the SaaS space and see the spectrum of challenges each faces at each phase of their growth. by Will Larson SaaS billing build vs. buy by Shar Darafsheh.

Payment Features 72

Payment Features Subscription Headcount Engineering 72

Clouded Judgement

MARCH 31, 2023

If we believe that AI will ultimately allow us to do “more with less,” we may see headcount growth slow for traditional roles. The promise of SaaS is that growth in the early years leads to profits in the mature years. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Sales Hiring AI Headcount 130

Sales Hacker

MARCH 1, 2024

GTMnow is the media extension of GTMfund – sharing insight on go-to-market from working with hundreds of portfolio companies backed by over 350+ of the best in the game executive operators who have been there, done that at the world’s fastest growing SaaS companies. Why are SaaS companies embracing it? So, owned media.

VP of Engineering 92

VP of Engineering Scale SaaS AI Search 92

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. In fact, many B2B SaaS companies use a hybrid between the two to adapt to changing market conditions, and you can do the same. Why the Hybrid Model Is the Future of Saas. Image Source: SaaStr 2021 ). There Aren’t Many True Product-led Companies.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

OpenView Labs

MAY 24, 2021

In OpenView’s 2020 SaaS benchmarks , we pointed out that public markets were starting to take notice of product-led companies. The companies on OpenView’s PLG index traded at a 50% revenue multiple premium to their SaaS peers, with the valuation gap widening over the course of the year. Atlassian has an R&D:S&M ratio of 2.9:1.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

User Pilot

MAY 11, 2022

This article will walk you through each essential step of implementing user segmentation in SaaS products. To implement user segmentation for SaaS products, start with utilizing microsurveys in the welcome flow to create personalized onboarding. Want to implement user segmentation to your SaaS? Curious to get more details?

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

Intercom, Inc.

AUGUST 29, 2019

When I started, they had a big growth plan as far as headcount, but they were a little bit looser on processes and cadences and things like that framework I was talking about. So again, we got aggressive headcount to see the growth, and we put together a plan where we can actually see maybe even a little bit more growth with the same people.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

SaaSOptics

JULY 20, 2020

5 SaaS Metrics You’re Calculating Incorrectly . SaaS metrics : the performance indicators that startups love to hate. Whether you’re the CEO or an analyst at your company, SaaS metrics play a huge role in your day to day. Frequently miscalculated SaaS metrics. The Hidden Costs of Miscalculated SaaS Metrics .

Technical Review 56

Technical Review Metrics Deferred Revenue SaaS 56

OPEXEngine

NOVEMBER 23, 2020

This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). these figures are going to be WRONG because you haven’t properly accounted for your headcount costs in Sales & Marketing.

Finance 52

Finance Sales Hiring Headcount Scale 52

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class.

Sales 122

Sales Underperforming Technical Team Systems Review Headcount 122

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. At ChartMogul, we are lucky to talk to many companies in the SaaS space and see the spectrum of challenges each faces at each phase of their growth. by Will Larson SaaS billing build vs. buy by Shar Darafsheh.

Payment Features 52

Payment Features Subscription Headcount Engineering 52

SaaSOptics

SEPTEMBER 14, 2021

In reality, one simple discipline can take your Financial Operations from good to great—with no additional cost or headcount. . General ledgers weren’t built with SaaS companies in mind, and your QuickBooks or Xero Chart of Accounts is no exception. . Standardize your SaaS metrics. Foundational SaaS metrics template.

Outsourced Development 60

Outsourced Development Point of Sale Headcount compliance 60

How To Buy Saas

MAY 21, 2025

From cloud-based SaaS solutions to on-premise enterprise software , businesses worldwide are leveraging ATS technology to build efficient, fair, and scalable hiring pipelines. On-Premise ATS Solutions When choosing an applicant tracking system, one major consideration is whether to go for a cloud-based (SaaS) ATS or an on-premise solution.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

SaaSOptics

JUNE 24, 2021

This is true across all industries, but it’s especially true in the SaaS world. FinOps, while less established than its RevOps counterpart, is equally as important to the vitality of a SaaS business. An independent FinOps team can function as the settler of all bets when it comes to critical SaaS metrics. What is FinOps? .

Scale 72

Scale Headcount Finance Churn 72

OPEXEngine

DECEMBER 17, 2019

In the many years I’ve worked with SaaS companies, I continue to observe a surprising lack of standardization of SaaS metrics and performance reporting. My experience reinforces the fact that SaaS business model variants and approaches to measuring performance via metrics are still very much undefined. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. What’s new in ChartMogul in 2021? We remain committed to that.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Subscription business model. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

BetterCloud

APRIL 25, 2024

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. Let’s break down smart SaaS budgeting, so you can make your tech work for you, without blowing the bank. What is SaaS budgeting? These are the things you’ll discover when you take an inventory of your SaaS spend.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. .

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

OpenView Labs

MAY 20, 2019

SaaS is now ubiquitous. Everywhere you look there are dominant SaaS companies with thriving products. Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. More and more startups are vying for traction against extremely well capitalized SaaS powerhouses.

Scale 70

Scale Startup Technical Review Software Review 70

ProfitWell

MARCH 3, 2020

And finally, the evolution of B2B SaaS billing. Listen wherever you get podcasts: Your top subscription news. We’ve seen the tech and SaaS markets affected by the virus , but if we foster smart and healthy communities, the foundation of our operations—namely, our teams—will forge on. How should CEOs address Coronavirus?

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

ProfitWell

MARCH 27, 2019

Grab your pals, whatever the heck their names are, and let’s get into some midweek subscription. SaaS Madness In the spirit of March Madness, OpenView's PLG Madness competition combines their favorite time of year with a highly admired topic: product-led growth. The Rundown In resources. In headlines. GitLab Launches 11.9

Travel 45

Travel Cybersecurity Headcount Entertainment 45

ChurnZero

NOVEMBER 16, 2018

The Subscription Model Gives Power to the Customer = Power to Customer Success. How to Scale without Scaling Headcount. To ensure you success function scales without scaling your headcount, make sure everyone in the company is bought into the success mindset. . — Chris Weddick (@chrisweddick) November 8, 2018. pulseEurope2018.

Customer Success 49

Customer Success Scale Headcount Sales Hiring 49

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

CustomerSuccessBox

DECEMBER 14, 2021

Many modern SaaS companies grow exponentially as a result of efficient CS initiatives. Customer Success teams, typically, follow the recurring revenue model (followed by almost every SaaS business). Recently, the role of a Customer Success Manager (CSM) has become indispensable to nearly every SaaS company.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52