SaaStr

JUNE 16, 2020

Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week.

Sales Hiring 210

Sales Hiring Scale SaaS Payments Payment Services 210

Neil Patel

APRIL 9, 2021

The industry insights section provides you with data on certain industries, such as healthcare and financial services. Increased Employee Retention. Finally, they accessed new data to continue to explore the marketplace and make better decisions on candidates in a shorter time using data-driven hiring. Conclusion.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. And account management, which is basically around for retention and also upsell of different products. I didn’t want to pay for this service.”

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Stax

APRIL 17, 2025

From healthcare to construction to finance, every industry is powered by digital solutions tailored to their unique needs. Think: cloud platforms and operating systems like Microsoft, Amazon Web Services (AWS), the Salesforce ecosystem, or a payment platform. These joint efforts help ISVs build credibility and reach a wider audience.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

JUNE 2, 2024

AI-driven customer service platform with centralized inbox and ticketing. Self-service customer support. Its goal is to help businesses build more intuitive products to improve user retention. It comes with customer support services that let you communicate with your users in-app or across multiple channels.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Intercom, Inc.

JULY 21, 2022

There’s more of a habit, whereas the drivers are always comparing their earnings with Uber to other opportunities like picking up a part-time job within the services industry. Then, they end up crashing back to earth because they don’t have strong retention. Chasing free customer acquisition. That doesn’t make sense.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. Net revenue retention was near 70%, a far cry from the 100%+ that most SaaS companies aim to achieve. But HubSpot wasn’t always on the IPO trajectory. Something needed to change.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. They help clients uncover the right markets, opportunities, and people, so they can shape tomorrow’s healthcare industry.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

SaaStr

APRIL 8, 2025

B Capital manages over $6B in assets and has backed category-defining companies across enterprise software, fintech, and healthcare. Where the Real Opportunity Lives The biggest opportunities right now are in what I call “AI applications as a service” (AIaaS). That’s not going to cut it.

Scale 199

Scale AI Artificial Intelligence Venture Capital 199

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. Nicole Quinn: Sure, so we’ve been investing wisely.

Venture Capital 283

Venture Capital Travel Investment Marketplace as a Service 283

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Rachael Rohn. Alyssa Kleinman.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137