User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. You will also learn how healthcare companies can improve their product metrics. The onboarding checklist completion rate was one of the highest (20.5%).

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

Payrix

FEBRUARY 4, 2025

The master merchant simplifies the onboarding process for sub-merchants by handling the complexities of payment integration, security requirements, and compliance. This model allows sub-merchants to focus on their core activities while benefiting from streamlined access to payment services. fraud prevention, and risk management.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

Totango

JULY 31, 2020

Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward.

Onboarding 127

Onboarding SaaS Healthcare Systems Review 127

User Pilot

JULY 21, 2024

Which SaaS industry has the highest customer onboarding checklist completion rate? You will also learn best practices for designing excellent onboarding checklists! TL;DR An onboarding checklist guides new users through the activities they must complete to discover product value and use it to achieve their goals. Book the demo!

Benchmarks 105

Benchmarks Onboarding Healthcare Metrics 105

SaaStr

APRIL 9, 2024

Watson X can answer questions about healthcare, insurance, fertility, appointments, and more. CrushBank is seeing support engineers onboarding faster, increasing the number of help desk tickets to close, and decreasing the time to resolution. They offer a telemedicine platform with Watson X built into it and running on the front end.

AI 302

AI Outsourcing Services Outsourced Development Government 302

SaaStr

JANUARY 21, 2020

It’s an SMB SaaS company in the healthcare technology vertical. I used to think that I could go into healthcare and pull a med device rep who was selling million dollar towers on a six-month sales cycle. We give them an onboarding buddy. Hey everyone, is this thing on. Hey everyone. My name is Justin Welsh.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

Valuize Consulting

APRIL 4, 2025

Consider a company that discovers, through time data, that its high-value enterprise clients in the healthcare sector consistently require longer onboarding due to compliance-related complexities. This data allows you to identify high-cost segments and analyze whether the revenue generated justifies the investment.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

User Pilot

JULY 21, 2024

Month-1 retention rate is important because it indicates effective onboarding and product value—predicting long-term retention and increasing CLV. It has significant variations across different segments, including: Industry : Retention rates vary by industry, with Fintech and Insurance leading at 57.6%, and Healthcare lagging at 34.5%.

Benchmarks 105

Benchmarks Retention Healthcare Scale 105

Intercom, Inc.

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

BetterCloud

DECEMBER 18, 2024

It has helped my organization tremendously to make our onboarding and offboarding processes more efficient and easy to implement. Verified User in Hospital & Healthcare BetterCloud is essential because it saves my team from the the old time consuming manual onboarding and offboarding processes.

Management 52

Management SaaS Government Operational efficiency. 52

ChurnZero

FEBRUARY 28, 2025

There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) Take a page from your B2C counterparts and optimize for onboarding , engagement and retention. 3: Make onboarding seamless. 2: Leverage data to drive more personalized experiences.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

Valuize Consulting

DECEMBER 17, 2024

Adoption Stage/Maturity : Onboarding with initial implementation underway. Account Profile 3: Mature Adoption with Renewal at Risk Industry Vertical : Healthcare, demanding industry-compliant reporting Organizational Complexity : Large organization with fragmented decision-making across departments.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Unbounce

MARCH 23, 2020

If you’re in healthcare, education, nonprofit, or government—we’d like to give you our essential plan for free. We’ll ensure you get setup help via our onboarding team and that you’re equipped to get up and running with whatever you need. Simply get in touch, and we’ll get you scheduled.

Healthcare 139

Healthcare Travel Government Social Media 139

User Pilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. It indicates how effectively your onboarding process is converting new users into active, engaged users. User activation rate formula. Time-to-value formula.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

Intercom, Inc.

DECEMBER 21, 2020

From e-learning companies that facilitated virtual learning while schools were closed to healthcare platforms offering telehealth services for free, it’s been inspiring to see how our customers have stepped up to help in a time of great need. Speaking our values. Caoimhe Gaskin, Editor. Sarah Cunningham, Senior Managing Editor.

Technical Review 232

Technical Review Healthcare Communication Content Marketing 232

Intercom, Inc.

DECEMBER 21, 2021

How we approach remote employee onboarding at Intercom. “It was an experience that could have easily been impersonal, scary, and isolating but instead it was warm, welcoming and reassuring” Earlier this year I joined and onboarded at Intercom during a lockdown. . our approach to remote employee onboarding was shared.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

Neil Patel

SEPTEMBER 15, 2020

From hiring to onboarding, employee scheduling, and HR compliance, there are dozens of responsibilities being juggled. It’s common for HCM tools to have features for onboarding, performance management, salary planning, training, succession planning, benefits administration, and more. Human resources can be a tough department to manage.

Software Review 129

Software Review Software Systems Review compliance 129

ChurnZero

OCTOBER 12, 2021

Recipients were recognized in one of four ChurnHero Award categories: Onboarding Hero – An innovative way your team has made your onboarding process more effective and value-focused. Onboarding Hero – Definitive Healthcare. This year’s eight winners come from around the globe and touch many different industries.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Intercom, Inc.

MAY 22, 2019

To understand the voice of the customer , companies need to measure three critical points in the user experience: onboarding effort, support satisfaction and an overall net promotion score that measures relationship health. ” Ease is particularly salient to onboarding. Building a customer-led product roadmap.

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

Andreessen Horowitz

MARCH 26, 2024

Customers in healthcare, financial services, and logistics have been particularly successful using Tennr to perform processes they previously had to do manually. The result is a powerful horizontal product called Tennr, which is anchored around understanding unstructured inputs and doing the work that comes after.

Investment 130

Investment Healthcare AI Business Model 130

Neil Patel

OCTOBER 7, 2020

These solutions usually have features for HR reporting, benefits tracking, applicant tracking, employee onboarding, training, and more. I like ShiftNote because they have industry-specific solutions for categories like restaurants, hotels, retail, manufacturing, healthcare, education, and breweries. Best of all?

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

Intercom, Inc.

APRIL 29, 2020

Our product education manager Phil Byrne – you might recognize him from our product onboarding ??– In our case, creating value for our customers meant sharing best practices for managing their COVID-19 response. created a video that distills our advice on how to handle high support volume in Intercom.

Merchant Services 228

Merchant Services Travel Communication Banking 228

User Pilot

JUNE 27, 2024

You will also discover onboarding strategies to boost the activation rate and learn how Userpilot can help you with that! Gathering user data gradually over time, rather than overwhelming users with extensive initial surveys , can enhance the onboarding experience. MarTech: 24% Healthcare: 23.8% How to calculate it? Curious why?

Benchmarks 105

Benchmarks SaaS Social Media Onboarding 105

User Pilot

JULY 14, 2024

The highest adoption rates were recorded in HR products (31%), while the lowest was in healthcare, FinTech and Insurance products (22.8% To increase feature adoption , use onboarding checklists and interactive walkthroughs. Finally, tracking trends in feature adoption can help you identify issues with the onboarding process.

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

User Pilot

JULY 14, 2024

To increase user activation rates at your SaaS, identify your customer needs and create personalized onboarding experiences that lead users to value as quickly as possible. MarTech – 24% Healthcare – 23.8% Ensuring compliance often requires more complex implementation and onboarding , resulting in lower activation.

Benchmarks 105

Benchmarks Scale Onboarding Metrics 105

Stax

FEBRUARY 15, 2024

ISVs create software platforms for various industries, including business management, healthcare, and finance. ISVs create software platforms for various industries, including business management, healthcare, and finance. Easily monetize payments while leaving the heavy lifting of onboarding, risk management, and compliance to us.

Payment Services 88

Payment Services Merchant Services SaaS Payments Payment Methods 88

Sales Hacker

OCTOBER 7, 2020

It may not be popular, but if you’re honest with your team about the problem, most would rather see their pay drop than lose their paycheck and healthcare altogether. You should also re-think your onboarding process now that everything has shifted to remote work. Now they’ll need a more streamlined and thorough onboarding program.

Sales Recruiting 125

Sales Recruiting Sales Hiring Scale Compensation 125

ChurnZero

DECEMBER 19, 2024

2024 Onboarding Hero: Ollie, a Next Glass company Ollie used ChurnZero journeys and plays to enhance their onboarding process for time-pressed customers. The Ollie team reimagined the process, using ChurnZero to structure and systemize their onboarding and keep customers on track. Here’s who they are, and how they did it.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

SaaStr

JUNE 16, 2020

So Salesforce Care is our package of various solutions across industry, whether it’s healthcare, it’s the government sector, or the public sector. Adnan Chaudhry: And another is just being there and just telling people you want to help. It’s the SMB space. There are specific tools for each of those areas, specific functions.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

Sales Hacker

SEPTEMBER 2, 2020

Companies operating in less-digitized industries (construction, healthcare, real estate, etc.). Instead of meeting the customer face to face, an inside sales rep will cold call potential leads, perform product demonstrations, and schedule a series of onboarding sessions. Customer success reps then reach out to help onboard customers.

Scale 132

Scale Outsourcing Services Sales Technical Review 132

Stax

MARCH 12, 2024

It’s a good idea to use a standardized approach and request information such as financial statements when new customers are onboarded. Example of Successfully Managing DSO The healthcare industry is one of the most adversely affected by DSO, due to the difficulty in collecting payments from insurers in a timely manner.

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

Intercom, Inc.

MAY 10, 2018

If you’re building something in fintech or healthcare, these are all things you have to be very careful with and make sure you understand how those dynamics are going to play out long-term. Adam: Favorite recent onboarding experience? That is an amazing onboarding experience. That doesn’t make sense.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Payrix

FEBRUARY 4, 2025

The master merchant simplifies the onboarding process for sub-merchants by handling the complexities of payment integration, security requirements, and compliance. This model allows sub-merchants to focus on their core activities while benefiting from streamlined access to payment services. fraud prevention, and risk management.

Merchant Services 100

Merchant Services Payment Services Payments SaaS Payments 100

Neil Patel

SEPTEMBER 11, 2020

Gusto makes onboarding, paying, insuring, and supporting employees as easy as possible. Furthermore, ADP offers industry-specific solutions for nine different industries, including: Restaurants Construction Healthcare Manufacturing Retail Nonprofits. And they don’t call themselves a “people platform” for no reason. And the best part?

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

User Pilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. You can also create onboarding programs, A/B test in-app messages, analyze data, and get a complete picture of your product/service users. It’s not limited to building surveys.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

User Pilot

JUNE 2, 2024

Appcues : Improves product adoption with onboarding experiences and event tracking. Best tools for user onboarding : Userpilot. Provides interactive onboarding experiences and in-app communication. Affordable for small businesses with strong onboarding features. Userguiding. Why do you need a tool? In-app communication.

Software Review 105

Software Review Technical Review Systems Review AI Search 105

Net-Results

OCTOBER 15, 2020

In healthcare, you might focus on the number of Marketing Qualified Leads (MQLs) generated a month. Always ask what the vendor will do to train you and how they will continue to support you even after your onboarding period. If you’re a nonprofit, maybe you’re focusing on Year-Over-Year Donor Growth or Donation Size.

Marketing 98

Marketing Business Healthcare Onboarding 98