SaaStr

OCTOBER 27, 2022

With customers in higher education, nonprofit, healthcare systems, government, and corporate enterprise business, OnBoard is the leading board management provider. Upzelo helps you fight churn and increase retention through real-time data, customised offers and better customer feedback.

Merchant Services 244

Merchant Services Payment Solutions Onboarding Payments 244

User Pilot

JULY 21, 2024

According to our benchmark, the average month-1 retention rate in SaaS companies is 46.9%. Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Average month-1 retention statistics for different segments. Strategies to improve your month-1 retention rate.

Benchmarks 105

Benchmarks Retention Healthcare Scale 105

Payrix

FEBRUARY 4, 2025

Enhanced customer experience: by integrating payments into their platforms, master merchants offer a seamless, user-friendly payment experience that can improve customer retention. How do sub-merchants benefit from working under a master merchant?

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

Scale 202

Scale compliance Healthcare Education 202

USIO

JUNE 12, 2024

Meet the Visionaries Robin Eissler , CEO, BoosteHub: A strategic entrepreneur in software, Robin has transformed BoosterHub into a champion by leveraging payment systems to enhance user retention and engagement. Robin not only uses payments to increase user stickiness, but she also increased BoosterHub’s valuation by 300%+.

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

Intercom, Inc.

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more. Effective customer engagement holds the key to customer retention and loyalty.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Valuize Consulting

APRIL 4, 2025

Tracking these patterns can help you: Identify at-risk accounts early Correlate time investment with retention or expansion Intervene before issues escalate Refining Customer Segmentation: Moving Beyond Assumptions to Precision We all know the power of segmentation.

Scaling 52

Scaling Data Healthcare Cost optimization & reporting 52

Valuize Consulting

DECEMBER 17, 2024

Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Traditionally, companies have set CSM ratios based on revenue tiers or account sizes, yet these methods are woefully simplistic when considering the complexity of driving customer adoption, retention and expansion in B2B.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Subscription Flow

NOVEMBER 8, 2023

These are all the things that a healthcare service provider like yourself needs to be aware of regardless of whether you are starting out or expanding your current practice. Contemporary healthcare subscriptions are a recent development in the sector. Also, the doctors might limit how much care they give for the monthly fee sometimes.

Healthcare 59

Healthcare Payment Features Subscription Payment Services 59

ChurnZero

FEBRUARY 28, 2025

There are certainly tactics that work best for specific groups: by industry (software vs hardware, or retail, or services, or healthcare, etc.) 1: Balance acquisition, engagement, and retention. Many SaaS companies over-index on acquisition, prioritizing new logos over more profitable retention and expansion revenue.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

Intercom, Inc.

NOVEMBER 18, 2020

To understand the way support leaders are thinking about automation, we worked with an independent market research firm to survey a random sample of 404 customer support leaders across both B2B and B2C industries in several sectors, including retail, healthcare, and technology.

Customer Support 223

Customer Support Trends Scale Scaling 223

User Pilot

JUNE 11, 2024

Month-1 retention rates : Indicates initial user satisfaction and engagement after one month. Ultimately, they help you drive customer retention and product growth as you start making data-driven strategies that align with your business goals. Time-to-value : Tracks how quickly users realize the value of the product.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

User Pilot

JULY 18, 2024

While the lower scores in Healthcare and AI & ML may be due to regulatory complexities and unmet expectations. Retention Rates : Helps identify at-risk customers and improve retention strategies. Revenue Growth : High NPS is often correlated with higher revenue growth due to increased retention. Healthcare : 25.6

Benchmarks 105

Benchmarks Healthcare Technical Review Scale 105

Intercom, Inc.

MAY 10, 2018

Those working in growth and retention must continually seek “fresh powder.”. Those early experiments you’re talking about happened during a time when they knew that storing and syncing files had very high retention. The interesting early story there is that they had amazing retention but not a lot of top-line growth.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Scytale

SEPTEMBER 3, 2024

They also update the regulations periodically to adapt to changes in technology and healthcare practices. HIPAA: HIPAA stands for The Health Insurance Portability and Accountability Act (HIPAA) and is the bedrock for both regulatory compliance and healthcare cybersecurity.

Payment Services 98

Payment Services compliance Technical Review Healthcare 98

Neil Patel

DECEMBER 3, 2021

However, you can introduce procedures to limit the possibility of staff living, like: making a point of understanding your employees offering greater flexibility where you can recognizing early stages of burnout and acting before it becomes a crisis or resignation issue introducing a talent retention program optimizing the employee experience.

Healthcare 109

Healthcare Marketing Outsourced Development Technical Review 109

Intercom, Inc.

APRIL 14, 2020

Support teams are dealing with conversations that are both sensitive and commercial in nature – making and breaking customer loyalty, satisfaction, and retention. When healthcare startup accuRx experienced a huge surge in conversation volume due to COVID-19, they turned to Resolution Bot to help pick up some of the slack.

Scale 223

Scale Leadership Customer Support Healthcare 223

Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. Example: Healthcare Technology Company A is onboarding a new hospital.

Onboarding 127

Onboarding SaaS Healthcare Systems Review 127

Intercom, Inc.

OCTOBER 29, 2019

For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. Other factors: For certain industries there may be other relevant segments – for example, disease or diagnosis in healthcare. Informing our approach to the market. Assessing progress on our strategy.

Business 184

Business B2C Scale Headcount 184

SaaStr

JUNE 16, 2020

Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. So Salesforce Care is our package of various solutions across industry, whether it’s healthcare, it’s the government sector, or the public sector. Matt Garratt: Go to the next slide. It’s the SMB space.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

User Pilot

JULY 21, 2024

They help teams drive product success because user activation impacts other key metrics like retention or revenue. To create effective checklists, use analytics tools to identify features and events that closely correlate with user retention. Activation of these features is vital for product adoption , customer retention, and revenue!

Benchmarks 105

Benchmarks Onboarding Healthcare Metrics 105

ChurnZero

JANUARY 8, 2021

As one of the fastest-growing jobs in the world in 2020, the growth potential for this in-demand function has soared even higher with customer retention becoming the life preserver that crisis-stricken businesses have clung to during the upheaval. Follow Charlie on LinkedIn. . Miya Gray, Senior Vice President of Customer Success, Apervita.

VP of Engineering 98

VP of Engineering Customer Success Scale Healthcare 98

ChurnZero

OCTOBER 12, 2021

The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Onboarding Hero – Definitive Healthcare. Definitive Healthcare’s passion is to transform data, analytics, and expertise into healthcare commercial intelligence.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. I do believe that retention is really the root of both satisfaction and growth.

Payment Services 99

Payment Services Payments Leadership Healthcare 99

Clouded Judgement

JULY 19, 2024

It includes a diverse range of companies across various industries, such as healthcare, technology, consumer discretionary, financials, and industrials. While the Nasdaq was up 71% from the start of 2023, the IWM index (Russell 2000) was up only 27%. The IWM index represents the small-cap segment of the U.S. equity market.

Cloud 144

Cloud Healthcare AI Revenue 144

Neil Patel

OCTOBER 7, 2020

I like ShiftNote because they have industry-specific solutions for categories like restaurants, hotels, retail, manufacturing, healthcare, education, and breweries. This includes things like labor cost management, employee retention, fatigue management, compliance, and more.

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

User Pilot

JULY 6, 2023

If you’re on this page, chances are you’re looking for the best SurveyMonkey alternatives for product managers, HR leaders, or even healthcare professionals. Making it helpful for companies working in heavily regulated industries like healthcare. A good option for healthcare businesses that need to stay compliant with HIPAA.

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

User Pilot

JULY 14, 2024

The highest adoption rates were recorded in HR products (31%), while the lowest was in healthcare, FinTech and Insurance products (22.8% This is essential for their satisfaction and long-term retention. Userpilot ’s retention report. TL;DR The data about core feature adoption rates comes from 181 companies. respectively).

Benchmarks 105

Benchmarks Artificial Intelligence Underperforming Technical Team Onboarding 105

User Pilot

MARCH 24, 2025

It represents a broad set of industries, including manufacturing, utilities, communications, consumer goods, and healthcare. Your decisions will be backed by data-driven insights, leveraging A/B testing and user research to optimize the engagement loops and retention strategies that keep users inspired and returning again and again.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Intercom, Inc.

JULY 24, 2019

Here’s an example from our relationship management team : when we first created the team, we hypothesized they would primarily use email to drive customer retention and expansion. This allows us to double down on effective sales tactics and eliminate the ones that aren’t working from our sales process.

Forecasting 181

Forecasting Revenue Sales Technical Review 181

Stax

MARCH 18, 2025

The streamlined financial operations, increased cash flow, and boosted customer retention may far outweigh the costs. On top of that, check for compliance with local and global regulatory and industry standards, such as GDPR, PSD2 & SCA (for European transactions), and HIPAA (for healthcare businesses).

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Neil Patel

DECEMBER 24, 2020

Additionally, the free plan offers two months of log retention and one status page. Some of the additional functions include: Voice calls and SMS alerts 24-month log retention One-minute checks Cron job monitoring Keyword monitoring Maintenance windows SSL certificate expiry monitoring Advanced notification settings Unlimited status pages.

DevOps as a Service 145

DevOps as a Service Software Review GCP(Google Cloud Platform) Systems Review 145

SaaStr

AUGUST 7, 2020

Retention is much better than most businesses and then the upsell opportunities are quite good, so it’s not surprising that while maybe not so popular a few years ago, you’ve seen quite a few successful exits in this space. But like Coupa shows financial services under a lot of pressure, healthcare.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

ChurnZero

DECEMBER 19, 2024

Revenue Hero: Protenus Protenus used ChurnZero to streamline and unite their retention and expansion workflows. We closed out Q3 2024 with a 10-point NRR increase year-over-year, and a gross logo retention increase to 98%, says Christa. We also expanded our ARR by almost 25% without needing to add any CSM headcount.

Customer Success 52

Customer Success Scale Underperforming Technical Team Innovation 52

Stax

FEBRUARY 19, 2024

Some examples of niches targeted by vertical SaaS providers include healthcare, eCommerce, finance, and education. It should be easy and seamless to upgrade once a business outgrows the functionality of one plan, as this helps SaaS businesses boost customer retention. healthcare, finance, education.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

User Pilot

JUNE 16, 2024

PLG companies had higher 1-month retention rates of 48.4% The Product Metrics Benchmark Report is based on first-party data from 547 SaaS companies from different verticals (Martech, CRM & Sales, Fintech & Insurance, Healthcare, HR, Edtech, AI & ML, and other business services) and growth models (PLG vs SLG).

Benchmarks 81

Benchmarks Metrics Sales Recruiting Acquisition 81

User Pilot

JULY 25, 2024

They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. They play a key role in implementing a positive customer experience , improving user retention, and minimizing churn rates. Their efforts are instrumental in driving customer loyalty and product adoption.

Sales Recruiting 85

Sales Recruiting Sales Hiring Management Leadership 85