Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

SaaStr

SEPTEMBER 3, 2019

Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. What would the world look like if not only did you have a career coach that could help you review your resume and review your portfolio, what if you could just push a button and job interviews popped up on a calendar?

Acquisition 171

Acquisition Software Review Payment Methods Marketplace as a Service 171

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. So our platform is also built for them to use.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. I turned to sales for a technical recruiting agency and project management services. To prepare for this role, focus on developing your leadership capabilities and soft skills.

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. Now, without further ado, let’s listen to this interview with Neil Ringers. It was relatively new to that marketplace at the time.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. Leadership skills. Let’s explore some of the best tools in the marketplace and how they can help. Strategic thinking. The same could be said of product teams.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Intercom, Inc.

AUGUST 30, 2018

Two decades later, these two women are blazing trails in design leadership. We hold office hours every week so people have access to us and can ask us any kind of question from: “I’m interviewing a designer on Thursday. We ended up having a leadership change that really disrupted the whole organization. What do I do?”

Scale 149

Scale Leadership Scaling Venture Capital 149

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Neil Patel

OCTOBER 24, 2020

How to Find a Good Consultant – Getting the Interviewing Process Right. You can also select a freelancer profile from these marketplaces. You can learn a lot about their personality, work ethics, and value that you may not identify while interviewing them. The scope is big, and covering every part of the syllabus isn’t possible.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

ChurnZero

JUNE 22, 2021

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success. Already an experienced Customer Success Manager?

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Sales Hacker

DECEMBER 8, 2020

The keys to great leadership [18:24]. A more scientific interview process [20:35]. So there already exists an app store or the Instabase Marketplace where these first-party apps, you can go online now, download an app for automatically processing bank statements or driving licenses or passports. We’re on iTunes. And on Stitcher.

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

SaaS 101

SaaS Business Construction Content Marketing 101

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Marketing and candidate experience will be table stakes.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Sam’s Corner.

VP of Engineering 80

VP of Engineering Sales Hiring Scale Technical Review 80

OpenView Labs

JUNE 16, 2020

As the marketplace shifts, new constraints are giving rise to new opportunities. Out of anything I could ever say, please know that your marketplace will always speak the loudest. The marketplace is flooded with people. It certainly shouldn’t be at the expense of a person’s interview experience with you.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Sales Hacker

JANUARY 24, 2018

Headline: Demonstrate your thought leadership. Start by interviewing your current clients. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? For professional services, there’s a sweet spot.

Sales Recruiting 100

Sales Recruiting Sales Underperforming Technical Team Social Media 100

Sales Hacker

SEPTEMBER 20, 2022

That’s differentiated us in the marketplace. My next position was of service or a beverage director. he said, “Come in, have an interview.” I was in Avero for eight years, then I got an interview and got the head of sales role at Resy, the fourth person in the company. How far do you see this going?

Technical Review 57

Technical Review Sales Hiring Scale Marketplace as a Service 57

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Chart Mogul

JUNE 25, 2020

For example, a journalist might interview you or write about your product updates or funding rounds. It makes it easier to pitch new guest posts and get clients for my content marketing services because I’ve built up this trust. Buffer built a great reputation, which is invaluable when you’re competing in a crowded marketplace.

SaaS 52

SaaS Business Construction Content Marketing 52

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. Now, without further ado, let’s listen to this interview with Leah Chaney. Who is Leah Chaney and what is BetterGrowth [1:30].

Scale 80

Scale Sales Hiring Technical Review Customer Success 80

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

Sales Hacker

OCTOBER 20, 2020

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. Now, without further ado, let’s listen to this interview with John Mark Shaw.

Scale 82

Scale Underperforming Technical Team Sales Outsourced Development 82

Backlinkfy

FEBRUARY 7, 2019

Furthermore, research by McKinsey and Company revealed that businesses with the presence of ethnic minorities within the leadership structure were 33% more likely to outperform their peers on profitability (6). of the senior leadership positions as well as a strong female presence on the executive board.

Marketing 40

Marketing Technical Review Marketplace as a Service Social Media 40

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. This is an exercise that should be done with input/feedback of the leadership team.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SmartKarrot

MAY 9, 2022

Not only does fostering innovation help encourage employees to bring their best ideas forward, but it also ensures that your company will stay relevant in the marketplace no matter how much the world changes. It will take different forms for different teams and organizations, but it always starts with leadership.

Innovation 10

Innovation Scale Marketplace as a Service Customer Success 10

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

SaaStr

JULY 9, 2019

The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there. ” At this point we were offering the service for free. The competitors of the customer that we offered the free service now wanted to pay us for it.

Scale 223

Scale Sales Recruiting Scaling SaaS Payments 223

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. Our monthly self-service churn went from like 3% to like 9%, right? We’re seeing that the marketplace is becoming like more and more noisy, right?

Sales Hiring 244

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 244

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. Then a mentor’s invitation from the other side of the world powerfully transforms everything as Joshua embarks on the journey of discovering leadership secrets of strategic selling.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Is your leadership team aligned and bought-in to using external partners to market and sell your product? Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. Nicolas your business is fundamentally an API service, right? Next up, we’ve got Nicolas Dessaigne. Nick : Pretty good?

Sales Hiring 274

Sales Hiring Sales Recruiting Scale Payment Methods 274

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Loving our podcast content?

Sales Hiring 260

Sales Hiring Scale Technical Review Outsourcing Services 260

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. I don’t want to be $10 in services for every $1 in software.”

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category. And I just started a consulting business, it was a service business.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

SaaStr

JULY 30, 2019

Vijay Gill is the head of engineering at DataBricks and brings engineering leadership experience from Google, Microsoft, AOL, and Salesforce. Weiping leads the engineering team as the top software architect for Salesforce Service Einstein, the company’s customer service AI platform. Want to see more content like this?

Engineering 155

Engineering Part-Time VPE Technical Review Fractional VPE 155

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. Ugh, services revenue.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293