SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 160

Scale Payment Services Payment Methods Scaling 160

User Pilot

AUGUST 14, 2024

By developing a customer segmentation strategy, you can build the right segments, analyze their behavior, and set tactics to reach them through tailor-made initiatives. – Better product development. You can collect this data through surveys or user interviews. – Increased customer retention. Collect customer data.

Strategy 104

Strategy Software Underperforming Technical Team Market Segmentation 104

User Pilot

FEBRUARY 17, 2022

Continuous discovery is the process of conducting small research activities through weekly touchpoints with customers, by the team who’s building the product. In other words, it’s a mindset of developing a cadence of having conversations with your customers and getting regular feedback from them. The product team and the trio.

Sales Recruiting 98

Sales Recruiting Underperforming Technical Team Interviewing Machine Learning 98

Sales Hacker

MARCH 30, 2021

How to build a winning sales team. Developing A Winning Sales Team [16:24]. Now, without further ado, let’s listen to this interview with Neil Ringers. It provides the information that helps me succeed, translating down into my sales team as I’m coaching and mentoring them. We’re on iTunes.

Scale 113

Scale Payments Technical Advisors Sales Recruiting 113

SaaStr

AUGUST 20, 2019

Well, you guys have probably all read Sameer’s bio and his resume and heard about the SendGrid Twilio journey, but I think the reason why I wanted to do this interview with him is because there’s some things that people don’t know about Sameer, which I think are interesting to note. Anna Khan: Awesome. I won’t lie.

Scale 155

Scale Acquisition Scaling Sales Hiring 155

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

Natalia Luneva

JANUARY 13, 2021

I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Richman’s former company was Halp, a help desk for operations teams. As end users, customers see your software differently than your marketing or development teams. How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. Most surveys and interviews allow subjectivity to creep in (the exception being very short microsurveys, like the NPS functionality provided with Userpilot ). Interviews take even longer, and are particularly prone to subjectivity risks.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Neil Patel

MARCH 26, 2019

My team doesn’t just translate articles for both of those regions, we optimize them and make sure they are adapted to the local markets. Now, this doesn’t mean Upwork is bad, more so you should consider getting an editor who knows the local market, speaks the local language and speaks English, and understands the niche you are working in.

Strategy 111

Strategy Sales Hiring Software Review Technical Review 111

Andreessen Horowitz

NOVEMBER 17, 2023

In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B Joe: The first time I met you was in the interview process. The problem is the sales team. acquisition.

Sales Hiring 96

Sales Hiring Scale Sales Underperforming Technical Team 96

User Pilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. User-generated content on these sites often ranks on Google as well, so addressing negative sentiment can help you mitigate bad reviews in the future. Source: G2.

Artificial Intelligence 52

Artificial Intelligence Social Media Software Review Technical Review 52

Sales Hacker

MAY 8, 2018

What You’ll Learn. Building a professional development program resulting in high quota attainment for SDRs turned Account Executives. Building an interview process that leads to good performance and cultural fit. Building the right revenue targets in coordination with the CFO and the Executive Team. We’re on iTunes.

Sales Hiring 53

Sales Hiring Scale Management Sales 53

Full Session

DECEMBER 13, 2024

Learn more: Hotjar vs Crazy Egg Crazy Egg competitors FullStory FullStory is a digital intelligence platform that shows detailed session replays and makes customer journey analysis. The platform uses machine learning to identify and categorize user frustrations automatically. Learn more: Mouseflow vs VWO.

AI Search 52

AI Search Software Review Technical Review Underperforming Technical Team 52

User Pilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. You can opt for 1–1 user interviews or make use of their bulk testing.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT. ” Computers were bad at that historically.

ChatGPT 279

ChatGPT Artificial Intelligence Technical Review Machine Learning 279

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. Claire Johnson: But anyway, let’s get into some lessons learned. They were self taught developers.

Scale 154

Scale Payment Services Payment Methods Sales Hiring 154

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. So we do that for customers, and that’s the team I’m working on.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

InsightSquared

MARCH 5, 2021

Throughout his three decades of experience running revenue organizations, he has seen the good — and plenty of the bad. In this series, , he will share his experiences, providing other CROs and revenue leaders insights from his lessons learned. This piece will focus on the importance of activity capture. We need a better approach.

Forecasting 62

Forecasting Underperforming Technical Team Revenue Data 62

Sales Hacker

AUGUST 12, 2020

AI and machine learning haven’t officially passed the Turing Test (even though I want to believe I have when it comes to email). Go beyond the curly bracket to produce content that is so tailored a machine can’t touch you until 2035. This is the fastest way to learn what works, via crowdsourcing. Where did they go wrong?

Scale 130

Scale Scaling AI Search Underperforming Technical Team 130

Sales Hacker

APRIL 16, 2018

3) SDRs and SDR Development [3:51]. First thing we always want to know is your baseball cards stats, Steve, at the very top of the interview. SDRs and SDR Development. Sam Jacobs : Your company is about AI and machine learning. Subscribe to the Sales Hacker Podcast. We’re on iTunes. And on Stitcher.

Sales Hiring 80

Sales Hiring Sales Underperforming Technical Team AI 80

Kellblog

AUGUST 13, 2019

Ignore any promises that “you will be part of the process” in hiring the new boss; you may well find yourself interviewing them as you notice an offer letter sticking out of their backpack, suddenly realizing that you’re the interviewee, not the interviewer. Read my post on this topic if you’re not convinced.

Software Review 77

Software Review Startup Sales Hiring Software 77

Full Session

DECEMBER 4, 2024

With customer feedback collection tools , you can make strategic changes to increase user retention and develop a more engaging online presence. It shows the entire customer decision-making process so you can identify high-value touchpoints and digital weak points to optimize user interactions. Create dashboards that show key metrics.

Payment Methods 52

Payment Methods Payment Services Payments Payment Solutions 52

Full Session

DECEMBER 4, 2024

With customer feedback collection tools , you can make strategic changes to increase user retention and develop a more engaging online presence. It shows the entire customer decision-making process so you can identify high-value touchpoints and digital weak points to optimize user interactions. Create dashboards that show key metrics.

Payment Methods 52

Payment Methods Payment Services Payments Payment Solutions 52

GetUplift

DECEMBER 12, 2021

All the analytics, automation tools, machine learning, and other buzzwords will never help you create high-converting experiences for your prospects if you fail to leverage the one component that matters more than anything else in marketing, emotion. Websites with lots of traffic but poor lead quality tend to have a common issue.

Payment Methods 126

Payment Methods Marketing Payment Solutions Underperforming Technical Team 126

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms?

Blockchain 145

Blockchain Technical Review Venture Capital Sales Hiring 145

OpenView Labs

JANUARY 3, 2020

This year we thought we would do something a bit different and frame this as a conversation between two pricing leaders, Kyle Poyar, VP, Market Strategy here at OpenView, and Steven Forth, Partner at Ibbaka, a strategic capability development platform that enables sustainable growth. The value proposition can change over the customer journey.

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54