Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Riding the hyper-growth wave. “Why do you have playbooks?

Scale 177

Scale Customer Success Sales Hiring Strategy 177

User Pilot

AUGUST 21, 2024

Case in point: we created a SaaS product metrics benchmark report based on first-party data from 547 companies—go check it out! You can track in-app events like sign-ups and feature usage, as well as monitor metrics like user engagement and conversion rates. Interview in-app invitation generated with Userpilot.

Data 105

Data Social Media Interviewing User Experience 105

Neil Patel

OCTOBER 24, 2020

How to Find a Good Consultant – Getting the Interviewing Process Right. Questions about KPIs and metrics for performance measurements. You can also select a freelancer profile from these marketplaces. You can learn a lot about their personality, work ethics, and value that you may not identify while interviewing them.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Neil Patel

APRIL 5, 2023

Spying on your competitors can strengthen your position in the marketplace, but not without having three crucial factors in play: First, what are you looking for? Google Alerts Google Alerts is a free service offered by Google to keep you up-to-date on the latest news, conversations, and web content.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

Sales Hacker

APRIL 21, 2021

Conversely, Sales Operations roles focus solely on the direction of the sales team, their metrics and success, and things pertaining to only the sales team – not how their success or failure impacts other related teams across the organization. I turned to sales for a technical recruiting agency and project management services.

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

User Pilot

AUGUST 14, 2024

Metrics-Driven : Product-led growth uses performance metrics , like user engagement and conversion rates , to measure success and guide design changes. Traditional approaches evaluate success based on adherence to design principles , with less emphasis on metrics.

Scale 105

Scale User Experience Acquisition Technical Review 105

User Pilot

AUGUST 29, 2023

In this stage, good product teams: Conduct research and analyze the market Build insight from users with customer interviews, focus groups, and in-app surveys Map out customer needs, personal preferences, jobs to be done, and pain points Customer interview template. customer satisfaction, engagement, conversion, etc.).

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

FastSpring

JULY 26, 2024

With so many marketing channels to manage to promote your game, combined with the complexity of monetizing your games on multiple platforms, in PC marketplaces, or even D2C via your own webshop, your head might be spinning keeping up with where to focus your efforts. What KPI can help you cut through the noise. Listen now! Jump to video.

Development 159

Development Strategy Marketing Forecasting 159

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. The other thing is just.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

Unbounce

SEPTEMBER 16, 2021

Across social platforms like Facebook, Instagram, Twitter, LinkedIn, and Youtube, standard placements for display ads are: Stories Timelines Video feeds Right column (Facebook) Marketplace (Instagram) Explore section Messenger inbox and sponsored messages. If you’re: Conducting customer interviews or distributing micro surveys.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Sales Hacker

MARCH 18, 2019

This week on the Sales Hacker podcast, we interview Roger Scott , Chief Customer Officer at New Relic. He’s responsible for leading all aspects of the company’s customer facing technical resources across sales, engineering, technical account management, professional services, and support engineering. Sam’s Corner.

VP of Engineering 79

VP of Engineering Sales Hiring Scale Technical Review 79

User Pilot

JULY 1, 2024

Conducting effective market research guarantees that your products are aligned with the marketplace and fulfill the needs of customers. Interviews. This involves collecting new data directly from your target audience using various methods, such as surveys , focus groups, and interviews. Focus groups. Product trials.

Market Research 59

Market Research Product Marketing Marketing SaaS 59

Sales Hacker

JANUARY 24, 2018

Start by interviewing your current clients. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like? When writing your description, tag the person you interviewed to introduce them and tell your audience what they’ll learn.

Sales Recruiting 100

Sales Recruiting Sales Underperforming Technical Team Social Media 100

Sales Hacker

NOVEMBER 6, 2019

Ideally the solution is your product or service, but even if it isn’t, your goal should be to solve the customers problem. Surround yourself with the right people, and Immerse yourself into your products and your marketplace. Interview them, sit with them, listen, and learn from as many smart people as you can. Collin Cadmus.

Sales Hiring 74

Sales Hiring Development Team Review Technical Review Sales 74

How To Buy Saas

SEPTEMBER 23, 2024

The Software-as-a-Service business model has gained a lot of popularity in the last few years because of its low entry barrier, flexibility, and scalability. They can reduce upfront costs and provide the service through a cloud over the internet. Customers can easily access the service from the cloud. Never stop innovating!

SaaS 52

SaaS Marketplace as a Service Market Research Pricing 52

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. How to be honest about your churn metrics during COVID [28:29]. Now, without further ado, let’s listen to this interview with Leah Chaney.

Scale 79

Scale Sales Hiring Technical Review Customer Success 79

User Pilot

APRIL 25, 2024

This process helps you understand what motivates your customers, enabling you to tailor your products and services to minimize risks from the start. Interviews. This involves collecting new data directly from your target audience using various methods, such as surveys , focus groups, and interviews. Focus groups. Product trials.

Market Research 52

Market Research Outsourcing Services Marketing Outsourced Development 52

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Point Nine Land

APRIL 21, 2021

This refers to the improvement of your main output metrics. If your mission is to reduce CO2 emissions, you can (potentially should) make this your main output metric. In SaaS vs. marketplaces? As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Backlinkfy

FEBRUARY 7, 2019

If you are proud and transparent with your diversity and inclusion metrics then promote them, by doing so, you could strengthen both your employer brand and credibility and boost your competitive edge at the same time, helping you ensure you win the race for the best talent available in a competitive marketplace.

Marketing 40

Marketing Technical Review Marketplace as a Service Social Media 40

FastSpring

MARCH 15, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Todd about his thoughts on: Why marketplaces can be a difficult way to attract new players. Podcast Full Interview : Audio Listen online or find it on more podcast services. They were actually aggregate helpful, right?

Payment Methods 195

Payment Methods Marketplace as a Service Payment Solutions Payments 195

SaaStr

AUGUST 15, 2020

And we’re constantly aligning the metrics in that business plan back to the technology and understanding which dials we need to turn, which types of implementational product feature functions do we need to use that will directly equate to these types of things. So it starts there. That business case becomes the success plan, right?

Payment Methods 271

Payment Methods Merchant Services Scale Payments 271

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. There’s no specific metrics. Metrics like the number of customers. Next up, we’ve got Nicolas Dessaigne.

Sales Hiring 276

Sales Hiring Sales Recruiting Scale Payment Methods 276

SaaStr

JANUARY 28, 2020

I remember about three years ago, Marc Benioff gave some interview and he said his biggest regret was not continuing to hire sales professionals through 2009, his number one regret. Our monthly self-service churn went from like 3% to like 9%, right? We’re seeing that the marketplace is becoming like more and more noisy, right?

Sales Hiring 245

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 245

Neil Patel

JANUARY 20, 2021

Don’t Just Promote Products and Services. We’ll be gathering some key metrics to measure your performance. Step 2: Delve in Deeper to Post Metrics. In my experience, post level metrics are more insightful than page metrics. Page metrics give a great panoramic view of your performance. Let’s jump in.

Social Media 145

Social Media Software Review Branding Sales Recruiting 145

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. Or, you might want to partner with agencies that have existing clients and want to make your product part of their service offering.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. Ugh, services revenue.

SaaS Payments 296

SaaS Payments Scale Payment Services Payment Solutions 296

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough. Asia Gladden.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Subscription Flow

APRIL 18, 2024

How do you keep increasing your revenue in a marketplace that has reached its point of saturation? Simply put, subscriber engagement is a way of defining the degree of interaction, interest, and outright participation that the subscribers of a business have with the product and/or service that the business is offering.

Engagement 105

Engagement Customer Lifetime Value Revenue Subscription 105

SaaStr

MAY 15, 2020

Below, we’ve shared the transcript of Harry’s interview with Bridget or you can jump to the transcript of Michelle’s podcast. Transcript of Harry’s interview with Bridget: Harry Stebbings: Hello, and welcome back to the official SaaStr podcast with me, Harry Stebbings. Harry Stebbings. Bridget Gleason. Michelle Zatlyn.

Sales Hiring 262

Sales Hiring Scale Technical Review Outsourcing Services 262

SaaStr

OCTOBER 30, 2020

Prior to founding Outgrow, Randy co-founded VenturePact, an invite-only marketplace that connects companies with trusted software development firms. Below, we’ve shared the transcript of Harry’s interview with Randy. How do you think about services revenue today driving Outgrow? Harry Stebbings. Randy Rayess.

Scale 282

Scale Sales Hiring Marketplace as a Service Mobile 282

Sales Hacker

MARCH 2, 2020

You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. It’s also changed the way consumers operate in the marketplace. And, you never have to lie!

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

OpenView Labs

NOVEMBER 30, 2021

That should include getting aligned on the role and its responsibilities, writing your job description, deciding who will be on your interview panel and the order of interviews, prepping each interviewer for what they’re looking for, and making sure everyone’s on the same page. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

DECEMBER 20, 2019

Befofe that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. This interview originally aired as Episode 229 on April 29, 2019. Below, we’ve shared the transcript of Harry’s interview with Manny.

Scale 178

Scale Sales Hiring Construction Education 178

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Below, we’ve shared the full transcript of Harry’s interview with Ryan Bonnici. How does Ryan think about the relationship between the two?

Sales Hiring 143

Sales Hiring Sales Recruiting Scale Software Review 143

SaaStr

FEBRUARY 7, 2020

Below, we’ve shared the transcript of Harry’s interview with Karen. Or how the customer service team is going to deal with companies that aren’t renewing as planned? Having done 3,000 interviews, and the thousand when pretty much no one had ever listened to the show. Harry Stebbings. Karen Page. Alex Ferrara.

Scale 219

Scale Underperforming Technical Team Investment Sales Hiring 219

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. Why does Manny believe it is so important to track pipeline coverage as one of your core metrics? Innovation is about empathy with your customers.

VP of Engineering 159

VP of Engineering Sales Hiring Technical Review Development Team Review 159