SaaStr

APRIL 2, 2019

” Small businesses have a whole set of bills they need to pay, they’ve got invoices they’re expecting in from customers, some of those invoices are late, and they’re trying to basically pull together this like Tetris map of cash flow. Then, when you actually start hiring, you’re going to be interviewing.

Scale 248

Scale Sales Hiring Scaling Strategy 248

SaaStr

FEBRUARY 11, 2020

” But okay, if there’s not enough sales roles, it’s … people still have muddy lead generation metrics. They wanted to triple that growth rate and valuation, so what they were hyper-focused on are really three main metrics. In lead generation, it’s really hard to get accurate metrics that you can trust.

Scale 281

Scale Outsourcing Services Revenue Outsourced Development 281

SaaStr

NOVEMBER 12, 2019

That Google sheet had six metrics for the business, and every metric was color-coded; red, yellow, green or super green. You’d walk into the Pardot office and you would know instantly where we stood across the most important six metrics in the business. But again, that’s when you hit 10 million of recurring revenue.

Sales Recruiting 202

Sales Recruiting Scale Outsourcing Services Sales Hiring 202

How To Buy Saas

MAY 21, 2025

Modern ATS software automates tedious tasks like job posting, resume screening, and interview scheduling, freeing HR teams to focus on engaging with candidates. This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing). Breezy also offers automation (e.g.,

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). Once you’ve implemented that, the next step is to look at your Voice of Customer metrics.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Intercom, Inc.

JULY 1, 2019

The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? It’s not just SaaS; subscriptions are taking over. And that’s not even the only one from Japan; there’s actually at least 18 different Japan subscription boxes. ” And that’s probably the biggest shift.

Retention 223

Retention Onboarding Subscription Payment Features 223

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Look for Red Flag Metrics.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

FastSpring

SEPTEMBER 16, 2022

This mission of increasing the personalness of FastSpring’s relationship with businesses (and of course, the people who found or work for them) is also part of why we do things like interview our members. Having these kinds of metrics can help software and SaaS industry businesses better form strategies to increase their ARR.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 179

Payment Methods SaaS Payments Payment Solutions Payments 179

Neil Patel

SEPTEMBER 27, 2020

Interviews, document signing and management, note-taking, scheduling, and integration are some common differentiation points. Even calculating bills for time tracking and invoicing are also possible. You can also avail of performance metrics, employee engagement, and payroll management. per user annually.

Software Review 144

Software Review Software Interviewing Scale 144

Baremetrics

AUGUST 29, 2021

Step 2: Interview a sample of current ICP users. Baremetrics offers over 26 different metrics for business insights and is currently offering a free trial. Step 2: Interview a sample of current ICP users When it comes to getting honest feedback, nothing beats a phone call. Step 1: Identify ICPs within your current user base.

Outsourcing Services 124

Outsourcing Services Startup Outsourced Development Interviewing 124

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

Chart Mogul

JUNE 6, 2019

Not all the metrics covered in this report come from ChartMogul — there are better options to keep track of your OPEX , hiring plan, the engineering roadmap, etc. Its detailed export allows us to send separate lists for issued invoices, received payments and deferred revenue to our accountants.

Payment Services 20

Payment Services Finance Payment Solutions SaaS Payments 20

User Pilot

FEBRUARY 27, 2025

They have zero visibility on product metrics to close deals effectively. Pro tip: To further refine your account expansion efforts, you can also conduct customer interviews and check support data to spot hidden problems that could be solved with an extra product, add-on, or more team members. Adding an upgrade prompt with Userpilot.

Revenue 52

Revenue Scale Payment Features Systems Review 52

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. We based our conversation around business impact success metrics; Time to Next Purchase and Value of the Next Purchase.

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Chart Mogul

OCTOBER 23, 2024

But in CLG, the focus shifts from product adoption metrics like log-ins and feature usage to the actual customer experience with your company and product. Use surveys, interviews, and customer success check-ins to gather continuous input from your customers, not just when there’s a major issue. Bringing feedback to the top.

Scale 52

Scale SaaS Retention Systems Review 52

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! TL;DR Hotjar is a product experience insights platform with heatmaps, surveys, and interviewing capabilities. When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps.

Pricing 105

Pricing Investment Software Review Scale 105

FastSpring

NOVEMBER 14, 2024

But just knowing which payment methods you need to offer in each region can get really complicated really quickly, let alone how to implement them. In this episode of Growth Stage, we interview Product Manager Sudipto Manna of FastSpring about: How to unlock global growth by leveraging payment methods. Watch or listen now!

Payment Methods 158

Payment Methods Payment Solutions Payments Merchant Services 158

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Andreessen Horowitz

MARCH 22, 2024

A good way to learn more about your customer personas and segments is through interviews, surveys, and sales team data. Interviews. If you have a small number of customers, interviewing them can give you a better signal into who’s interested in buying your product and what products they might be interested in in the future.

Generative AI 123

Generative AI Pricing B2B AI 123

SaaStr

NOVEMBER 26, 2019

We created and served up apps via the cloud on a subscription basis. You can interview the company for it, but at some point it’s a little bit of a leap of faith. They exist to make our product easy to deploy, evaluate, and sell, and we align on that one golden metric that we also desperately need, a pipeline number.

Scale 295

Scale Sales Hiring Underperforming Technical Team Sales 295

Chart Mogul

JANUARY 9, 2025

Metrics and KPIs Set clear goals like conversion rates, time-to-close, and average deal size to measure success and identify areas to improve. In your calculations, consider not only how many new customers you need to reach revenue goals but also how many of those customers are likely to stay on board and ideally expand their subscription.

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

SaaStr

APRIL 7, 2022

What we do is look at all those metrics and our hope, goal is that every one of them continues to show this. If you’re handling multiple invoices from different customers that come in different formats, you can keep hiring more finance people or you can have robots augment your finance people. These are all large enterprises.

Sales Hiring 279

Sales Hiring Scale Sales Recruiting Outsourcing Services 279

CustomerSuccessBox

JUNE 8, 2021

Own Key Metrics. Maintain performance metrics and leading indicators to make data-based decisions and recommendations. Exposure to subscription- and renewal-based business processes, upselling, or cross-selling as well as deep knowledge of and experience in implementing Customer Success best practices.

VP of Engineering 52

VP of Engineering Interviewing Customer Success Sales Recruiting 52

Neil Patel

APRIL 13, 2021

Comments are one of the metrics YouTube uses to decide what people like the most. However, if you prioritize one of those metrics, focus on encouraging subscriptions. This is an important YouTube ranking metric. Get Interviewed. Some YouTube channels specialize in interviews, while others conduct them regularly.

Engineering 145

Engineering Social Media Interviewing Engagement 145

User Pilot

OCTOBER 29, 2023

The metric is also used to predict customer churn. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. If you can see the perceived customer value decrease, they may eventually cancel their subscription. Interview preparation template.

SaaS 105

SaaS Interviewing Pricing Market Research 105

Andreessen Horowitz

JUNE 6, 2024

You identify a strategically wise problem to solve, build a solution, and conduct market research—then you align on your pricing metric, segmentation, and willingness to pay. The metric you use to price your first product isn’t necessarily the one you use to price your next. Let’s make this more concrete.

Pricing 97

Pricing Scale Customer Support Generative AI 97

User Pilot

JUNE 28, 2024

User interviews are another great way to connect with users. NPS surveys can either be transactional (sent after specific interactions such as subscription renewal, purchase, etc.) With interviews you have more flexibility with them than with surveys because you interact directly with your customers. Wise’s email NPS survey.

Social Media 102

Social Media Scale Systems Review Software Review 102

SaaSOptics

MAY 27, 2021

Your auditor will want to see all relevant data pertaining to that customer including the contract, invoices, revenue schedule, deferred revenue, etc for the previous fiscal year. . For example, you have a contract that reflects a $20,500 annual subscription fee, but it somehow got entered into the spreadsheet as $20,000. e-Invoicing

Deferred Revenue 68

Deferred Revenue Payment Features Systems Review SaaS 68

Intercom, Inc.

JANUARY 16, 2020

?. Andrey Khusid, founder and CEO of Miro , hasn’t done many interviews. “We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. We decided to switch to a team based subscription model which became a huge driver for our growth back in the day.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Neil Patel

APRIL 5, 2023

The free option allows one search, then you need a paid subscription. Ahrefs does offer a premium product with tiered subscription packages. Paid subscriptions start from $119.95 There are three subscription tiers: Pro, Guro, and Business. You’ll then get some metrics on how your keywords rank.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

Valuize Consulting

JULY 13, 2022

Mary-Beth has been recognized for her expertise in leading Customer Success change management through business transformation from perpetual licensing to the subscription model, influencing adoption of recurring revenue best practices, building strong teams, and designing operational frameworks in industry-leading technology enterprises.

Interviewing 52

Interviewing Engineering Scale Revenue 52

User Pilot

AUGUST 21, 2024

Case in point: we created a SaaS product metrics benchmark report based on first-party data from 547 companies—go check it out! It includes subscription plans, purchase frequency, total spending, etc. You can track in-app events like sign-ups and feature usage, as well as monitor metrics like user engagement and conversion rates.

Data 105

Data Social Media Interviewing User Experience 105

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Customer churn rate quantifies subscription cancellations, calculated as lost customers divided by the starting customer count. If you want to ensure customers renew each time, continue reading ahead.

SaaS Payments 104

SaaS Payments Retention Payment Services Payment Solutions 104

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Why is content important for subscription-based businesses? With content.

Subscription 64

Subscription Payment Features Social Media Business 64

User Pilot

JANUARY 9, 2024

A few research methods you can use include usability testing, user interviews, in-app surveys, focus groups, card sorting, and tree testing — we’ll dive deeper into each one below! Qualitative research includes written survey responses, feedback from focus groups, and one-on-one customer interviews.

Interviewing 101

Interviewing Scale Acquisition Software 101

Chart Mogul

FEBRUARY 13, 2025

Subscribers who will stick around, renew their subscriptions, and expand their usage over time are the most valuable customers in SaaS. If you dont have many customers yet, rely more on your existing experience or interview leaders and partners in your space for their insights. Which type of companies are the easiest to sell to?

Scale 52

Scale VP of Engineering Sales Hiring Startup 52