Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

User Pilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. This will confuse users and result in a poor UX experience.

Underperforming Technical Team 105

Underperforming Technical Team User Experience Onboarding Mobile 105

User Pilot

OCTOBER 31, 2024

Feedback management tools : Apps for organizing, categorizing, and analyzing feedback from multiple sources to guide decision-making and product development. Typeform is a popular product feedback tool that allows businesses to collect user insights through visually engaging, interactive forms in both web and mobile apps.

Software Review 52

Software Review Software Social Media Underperforming Technical Team 52

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey. I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Brian Balfour

FEBRUARY 7, 2017

I recently spoke with Andy as part of a 1 hour interview covering: How he brought a web-first product to mobile Activity notifications, rich push, and other techniques for driving mobile growth and retention Andy’s “Mobile Growth Stack” for 2017 You can watch the full interview here, and check out the truncated text version below.

Mobile 62

Mobile Retention Benchmarks Underperforming Technical Team 62

Sales Hacker

FEBRUARY 1, 2021

Guided selling with Revenue Grid allows you to guide reps step-by-step through every deal, reducing guesswork and increasing consistency so your teams have the best odds with every opportunity in the pipeline. See how you can put your sales teams in the best position to win now at revenuegrid.com/saleshacker. Callie Moriarty: Hi Sam.

Underperforming Technical Team 84

Underperforming Technical Team Scale Sales Hiring Systems Review 84

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. You can get this information through surveys, customer interviews, or social media insights. For example, you can prioritize feature development based on what your high-value segments need.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 162

Scale Payment Services Payment Methods Scaling 162

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. We do thousands of customer interviews every year, both with the individual and with the B2B buyers that buy our product. This won’t be that bad.

B2B 173

B2B B2C Scale New CTO 173

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Sales Hacker

OCTOBER 22, 2018

Matt is a longtime sales executive having worked at large companies like T-Mobile and even sold at Tony Robbins. Matt walks us through his playbook for building high-performing sales teams and how to build the right kind of culture and sales mentality. . It’s a phone system designed for the modern sales team.

Scale 72

Scale Sales Hiring Underperforming Technical Team Scaling 72

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

Baremetrics

OCTOBER 9, 2021

Identify who is churning In order to boost customer retention, it’s crucial to conduct churn surveys and exit interviews on as many of these lost customers as possible, in order to determine the following: Were they going to leave anyway, regardless of any changes you could make? Would implementing those changes prove cost-effective?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

AUGUST 22, 2024

Challenges involved in user onboarding include keeping up with regulations, ensuring data quality, overcoming legacy system limitations, implementing robust security measures, and providing ongoing staff development. It also reduces the strain on the customer support team. What self-service resources can you offer?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

GetUplift

NOVEMBER 29, 2021

There are many ways to do customer research, but the strategies that will help you create killer blog post ideas are review mining, social listening, customer interviews, and surveys. I once worked with a client who wouldn’t approve of me doing customer interviews. Customer Interviews. Who Should You Interview?

Social Media 111

Social Media Interviewing Sales Hiring Content Marketing 111

Sales Hacker

MARCH 8, 2018

Sales interviews are nerve-wracking. Yet as a hiring manager, seeking to build the best sales team in the industry, there are a few things I’ve observed that separate the good from the great. Prepare For Your Next Sales Interview with These 5 Pro Tips. Understand that the sales interview process is grueling for a reason.

Sales Hiring 44

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 44

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. You know: people who would meet strangers online who also love to surf or take mobile photos or loved French Bulldogs. Short on time? He ran growth in Asia.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Mobile phone use has increased by more than 4 billion since 2015 , most of which can be attributed to the fact that smartphones are rapidly becoming a technological extension of ourselves. Forbes predicts that by the end of 2019, mobile advertising will drive as much as 75% of all digital spend. smartphones. 385% growth through 2021.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

Intercom, Inc.

JULY 12, 2018

Acquisitions can help fuel growth, but often go awry when the company fails to explicitly instruct their internal teams to step aside so that the new hires can do their jobs. You have no idea what the people in the management team are really thinking about. The second is employees. How to think about org structure.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

Neil Patel

MARCH 26, 2019

My team doesn’t just translate articles for both of those regions, we optimize them and make sure they are adapted to the local markets. Now, this doesn’t mean Upwork is bad, more so you should consider getting an editor who knows the local market, speaks the local language and speaks English, and understands the niche you are working in.

Strategy 111

Strategy Sales Hiring Software Review Technical Review 111

Neil Patel

APRIL 5, 2023

Additionally, Feedly lets you prioritize subjects and events vital to your marketing so that you can share those insights with your team. You can choose from 16 reports that come in three categories: Content development and outreach (blogs, links, pages, and directories) PR-focused (accessible journalists and audience input).

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

Intercom, Inc.

MARCH 4, 2021

” And because of my background in business solutions, business development, marketing, communications, education, I’m used to planning. ” Teaching taught me to develop what I want to do from the goal and go backward. Media is good and bad, and we know that. I think she lost about six or seven of them.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

Casey Accidental

MAY 18, 2020

Because of online connections via mobile phones, PCs, and consoles alike, video game creators can push constant updates to their games to make them better over time in response to real-time player feedback and behavior. What developers now do is notice these patterns and update the games over time to re-balance the game.

Underperforming Technical Team 52

Underperforming Technical Team Management Sales Hiring Scale 52

Casey Accidental

MAY 18, 2020

Because of online connections via mobile phones, PCs, and consoles alike, video game creators can push constant updates to their games to make them better over time in response to real-time player feedback and behavior. What developers now do is notice these patterns and update the games over time to re-balance the game.

Underperforming Technical Team 52

Underperforming Technical Team Management Sales Hiring Scale 52

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. You can learn what founders think of VCs. Jason Lemkin: Thank you for coming.

Investment 216

Investment Technical Review Part-Time VPE Development Team Review 216

User Pilot

JANUARY 31, 2023

Conduct interviews, analyze surveys, and create buyer personas : these will help to map out the distinction between different user groups (and tailor your customer activation strategy accordingly). Ask for customer feedback and act on it There’s no such thing as bad feedback. Data is power. Self-service has never been easier.

Strategy 98

Strategy SaaS Software Review Onboarding 98

OPEXEngine

MAY 4, 2021

, says CFO candidates who are strong on the investment banking side but weak on operations and accounting, can be attractive from a strategic standpoint but they must be upfront about gaps others will have to fill. “Do Hopefully it will be communicated during the interview process. Public accounting widest path.

Payment Services 52

Payment Services Finance Communication Underperforming Technical Team 52

User Pilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. Interviews. The outcome? Focus groups.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 52

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 52

Sales Hacker

JANUARY 24, 2018

Uncover topics with customer development. Start by interviewing your current clients. Allen simply opened his mobile camera, click record and share insights. When writing your description, tag the person you interviewed to introduce them and tell your audience what they’ll learn. Build an outreach system. books) are 47.3%

Sales Recruiting 100

Sales Recruiting Sales Underperforming Technical Team Social Media 100

User Pilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster.

Underperforming Technical Team 52

Underperforming Technical Team Data Analysis User Experience AI 52

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

APRIL 21, 2020

Now, without further ado, let’s listen to this interview with Jim Sharpe. One of the first big events to be canceled was Mobile World Congress. We assured the team of the strength of our company. And we’ve been doing a bottom-up process with our executive team to decide on what decisions need to be made.

Scale 83

Scale Underperforming Technical Team Outsourced Development Communication 83