Interviewing New CTO Outsourcing Services 
SaaStr
OCTOBER 25, 2023
You’re not building a product or getting any new customers. In this interview, David Sacks talks about how 70-80% of investor time is spent looking at AI. If you outsource your content to some crappy agency that recycles ChatGPT, your content marketing will fail. Back in the day, PLG was called self-service or viral.
Intercom, Inc.
APRIL 19, 2018
I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.
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SaaStr
NOVEMBER 11, 2022
But it was super interesting that the two big interviews I did were with Ben Chestnut from Mailchimp yesterday and with Dharmesh and Brian from Hubspot. They have service and all this, but the second cloud for them was sales. Even this year, one of the big vendors for us quit three weeks ago. That was pretty bad. They just quit.
Intercom, Inc.
JULY 21, 2022
What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.
Intercom, Inc.
DECEMBER 21, 2021
With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.
Chargify
OCTOBER 4, 2017
There’s a self-service page, which allows clients to update information on their own. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Anything deemed Non-Strategic but Critical should be outsourced. And those are just a few examples.
Sales Hacker
JUNE 12, 2020
Have they created something new before? Have they ever created a new program, created a new event themselves, and how do they talk about what they care about? We should probably do an interview together. Somebody may have a title, they may have a CTO, CEO, co-founder, or whatever. Enlist the co-founders (06:34).
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