FastSpring
SEPTEMBER 3, 2020
As part of the P&C organization, I help to drive transformation and operational efficiencies within the talent organization and create talent attraction and acquisition programs. I generally have back-to-back video calls, screening/interviewing, and courting candidates through our process. What is your role at FastSpring?
Valuize Consulting
JULY 13, 2022
To help you achieve this organizational unity and operational efficiency, Valuize’s Founder & CEO, Ross Fulton, spoke with CS Operations pioneer, Mary-Beth Donovan. Q: For those who are still wrapping their heads around the nature of CS Operations, what would you say are the key duties and accountabilities of CS Operations?
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User Pilot
MAY 8, 2024
You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage.
User Pilot
JULY 17, 2024
Methods include in-app surveys , user interviews, user behavior data, reviews, and market research tools. User interviews : One-on-one conversations with users to gain deeper insights into their motivations, challenges, and goals—uncovering nuanced information that quantitative data alone might miss. Proto-persona example.
User Pilot
AUGUST 22, 2024
Best practices for digital onboarding in financial services include creating omnichannel experiences , using interactive walkthroughs , gamifying the customer experience, and regularly measuring customer satisfaction through surveys and interviews. This reduces the risk of fraud and helps prevent legal issues. The best part?
Sales Enablement, SaaS and Growth
MARCH 23, 2020
Operational efficiency. An example of diminishing returns is Google’s hiring process - the technology giant discovered that four interviews was enough to predict whether someone should be hired with 86% confidence. Having a fifth interview only provided an incremental benefit, yet increased costs (time) by a further 25%.
Neil Patel
OCTOBER 24, 2020
How to Find a Good Consultant – Getting the Interviewing Process Right. You can learn a lot about their personality, work ethics, and value that you may not identify while interviewing them. Operations Consultants. These are individuals or agencies that can help clients improve operations efficiency and performance.
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