Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Sales Hacker

JANUARY 22, 2020

By mastering your sales interview questions. As a longtime recruiting leader, I’ve worked with countless hiring managers looking to fill sales roles , and I’ve had a firsthand look at their interview process. 6 Sales Interview Questions to Find the Best Talent. How do you make sure your potential new hires have the right skills?

Sales Hiring 102

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 102

Sales Hacker

APRIL 25, 2019

The SMB Decision: In-House vs. Outsourced Sales Development. Without a sales development team, you can find yourself struggling when it comes to pipeline generation. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? Software costs.

Outsourcing Services 98

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 98

FastSpring

FEBRUARY 6, 2025

In this episode of Growth Stage, we interview Lizzie Mintus Founder and CEO of Here’s Waldo Recruiting and host of The Heres Waldo Podcast about her thoughts on: The most effective recruiting strategies for SMBs. Podcast Full Interview: Audio Listen online or find it on more podcast services. Learn more and listen here.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 123

Sales Recruiting SMB Scale Sales Hiring 123

Baremetrics

AUGUST 6, 2021

A common misconception about HR sees the department’s raison-d’etre as resolving problems and complaints, handling policy questions, renegotiating contracts and so forth. Plan your hiring process long before adding people to the team. Don’t assume and get help where you need it Employment contracts are a minefield.

Underperforming Technical Team 130

Underperforming Technical Team Outsourced Development Consulting Scale 130

Intercom, Inc.

JUNE 7, 2018

This wasn’t just a line item on a goals sheet; it was written into Sean’s contract. Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. Developing a growth culture at Dropbox.

VP of Engineering 196

VP of Engineering Growth Hacking Underperforming Technical Team Onboarding 196

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. Okay, it’s not bad. We split our sales organization into four different teams. So, two teams cater to practices. FULL TRANSCRIPT BELOW.

Sales Recruiting 110

Sales Recruiting SMB Scale Sales Hiring 110

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. As such, product gaps are opportunities for SaaS products to improve and grow.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

SaaStr

FEBRUARY 25, 2020

If you sat and you said, “Okay, we sign a customer, we process their contract, we have to get them provisioned. For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. They got a verbal, they’re like, we’re going to get a contract this is a scrape. Maybe, maybe not.

Scale 239

Scale Underperforming Technical Team Sales Hiring Software Review 239

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Below is a lightly edited transcript of our interview. These people were describing exactly what I had been through.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

SaaStr

DECEMBER 1, 2023

We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. The last thing a VP of Sales wants to do is start without a team.

Sales Hiring 154

Sales Hiring Sales Recruiting Sales Interviewing 154

Intercom, Inc.

OCTOBER 15, 2020

Then I worked on “Pokemon: Mac and Cheese” for Kraft” Bob: When I was part of the new product team, we would not only design things we also worked with suppliers and would fly all over the world to actually get those lines up and running and do that kind of stuff. Because I think it’s an area that’s lacking in literature.

Sales Hiring 265

Sales Hiring Sales VP of Engineering Underperforming Technical Team 265

Chart Mogul

JANUARY 9, 2025

Self-service sales model This is when customers explore and experience your product independently without needing hands-on help from your sales team. Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. What does “Qualified really mean for your team?

Scale 52

Scale Sales Hiring Startup Sales Recruiting 52

ProfitWell

AUGUST 18, 2020

It was less than two years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her five-year water heater contract. She called the provider, Reliance, to cancel the remaining two years of her contract so she could purchase her own water heater.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

FastSpring

APRIL 26, 2022

Ryan points out that many of the largest SaaS companies target enterprise customers that use longer contract lengths, so their churn rate will be lower. So the flip side is that SaaS companies targeting individuals or small businesses with a larger customer base and shorter contract lengths will naturally have higher churn rates.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Neil Patel

OCTOBER 23, 2020

In this guide, our team at Neil Patel Digital has outlined some vital tips to identify and hire specialized marketing agencies, as well as help you understand how these agencies fare when compared to an end-to-end agency. Unlikely to Outsource Tasks. Multiple end-to-end marketing agencies outsource their work.

Outsourcing Services 112

Outsourcing Services Sales Hiring Outsourced Development Marketing 112

Intercom, Inc.

MARCH 4, 2021

I’m self-taught with coding, and I have a great connection with youth, so I was lucky enough to get a contract in the New York City public schools on an afterschool basis. At that time, I had my own full-time business in contracting. I lost that contract.” So, they started losing dozens of contracts.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

Sales Hacker

MARCH 7, 2018

Below, I’m going to dive right into the top 7 habits a Sales Development Rep (SDR) should develop. The Sales Development Representative (SDR) is quite the professional paradox. 7 Habits a Successful SDR Must Develop: Own your time. Develop a curious and patient mindset. Learn to love reporting.

Underperforming Technical Team 98

Underperforming Technical Team Outsourcing Services Outsourced Development Communication 98

Sales Hacker

NOVEMBER 21, 2022

Team structure & your place in it. When you’re applying for jobs or interviewing, you should be asking questions to the interviewer that allow you to understand exactly where the company stands on these non-negotiables. Related: 9 Steps To Hack Your Sales Job Search Process (And Land More Interviews).

Interviewing 98

Interviewing Sales Hiring Underperforming Technical Team Technical Review 98

SaaStr

JULY 29, 2022

And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera. And you have to allow that, in fact, you have to support that in your sales team.

Scale 270

Scale Scaling Sales Hiring Enterprise 270

Sales Hacker

NOVEMBER 25, 2019

From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How to develop your frontline managers [15:54]. Take control with the DocuSign agreement cloud, a suite of tools that automates sales contracts and quotes,all right in your CRM. Hire for values [7:23].

AI Search 101

AI Search AI Sales Hiring Scale 101

SaaSX

FEBRUARY 26, 2020

Plus, you’ll also be obliged to bring your entire team on board by encouraging your colleagues to roll out the welcome mat and adopt some partner-friendly best practices. Using this blueprint as your guide, make sure to evaluate each candidate and determine their overarching goals, market value, potential weaknesses, etc.

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Interview customers.

Underperforming Technical Team 100

Underperforming Technical Team Sales Hiring Consulting Forecasting 100

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. They sell that product to general councils, operations teams, and deal desks. They sell that product to general councils, operations teams, and deal desks. Who is Vishal Sunak and what is LinkSquares?

Scale 120

Scale CTO Hire CTO Coach Scaling 120

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

SaaStr

FEBRUARY 26, 2019

We wanted to automate research that was being outsourced and then we wanted to take it to the world. And we were about a $50 million sales run rate, but I’d never done a media interview. And the team deck doesn’t say who the CEO is? Not one media interview, not one press release. Jason Lemkin: Oh, I see.

Acquisition 157

Acquisition Sales Recruiting Scale Sales Hiring 157

Intercom, Inc.

DECEMBER 21, 2021

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Listen to the rest of the interview here.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Sales Hacker

JUNE 20, 2019

It then grows to Sales Ops, and ultimately matures to Biz or Rev Ops and has a full team built around them. Shored up our weaknesses by adding tech. Think about it… You’re bcc’ing your emails, CTA making your dials, and tracking opens on every email, contract, and piece of content your team sends out.

Sales Hiring 83

Sales Hiring Sales Enablement Scale Technical Review 83

Sales Hacker

DECEMBER 8, 2020

A more scientific interview process [20:35]. How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense.

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

Sales Hacker

AUGUST 4, 2020

Now, without further ado, let’s listen to this interview with Matt Rizzetta. Sam Jacobs: Have you developed a process to answer that question of should you hire, should you fire? You said great teams must pass the org chart alignment test. You talked about how you started North 6th in a bad economic environment.

Scale 123

Scale Sales Hiring Sales Recruiting Outsourcing Services 123

Andreessen Horowitz

NOVEMBER 17, 2023

In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B Joe: The first time I met you was in the interview process. The problem is the sales team. acquisition.

Sales Hiring 96

Sales Hiring Scale Sales Underperforming Technical Team 96

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. This is covered in-depth in the Developer Go-To-Market-Playbook. . But without virality and strong organic discoverability, this will continue to be an uphill battle for your team. It’s not rocket science.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Sales Hacker

MAY 7, 2020

Where do you start with so many companies struggling and cutting down their sales teams? After 500 hours of research and hundreds of interviews, we’ve identified the best companies to apply to and gathered the answers to three questions that are critical to finding your ideal account executive role. . Their total team size is 3,111. .

Sales Hiring 75

Sales Hiring Scale Underperforming Technical Team Software Review 75

Sales Hacker

OCTOBER 20, 2020

Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. Sam Jacobs: Today we are interviewing an executive and life coach, somebody who has personally helped change my mindset. If RFPs are slowing down your sales team, you need to check out Loopio. Sam’s Corner [39:54].

Scale 82

Scale Underperforming Technical Team Sales Outsourced Development 82