SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one. For Slack, it was one that a team sends 2000 messages. Totally changes the game. What happened?

Scale 261

Scale Sales Hiring Revenue VP of Engineering 261

Totango

JULY 28, 2021

Encouraging subscription renewal. While the conventional approach has been to assign one customer success manager per customer account, digital customer success platforms now make it possible for teams to administer success at scale by leveraging automation to deliver one-to-many success management. Suggesting upsells.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

Valuize Consulting

DECEMBER 7, 2021

In the subscription economy, there’s no debate about whether or not to invest in Customer Success (CS); 70% of rapidly growing businesses say that Customer Success is extremely important ( Hubspot , 2017). When it comes to budget, organizations often haven’t established where the investment is coming from to fund the CS team.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. We’re on iTunes.

Subscription 114

Subscription Payment Features Scale Underperforming Technical Team 114

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 167

Payment Methods SaaS Payments Payment Solutions Payments 167

User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

User Pilot

JULY 29, 2024

You can do this through feedback surveys or face-to-face interviews. And you can always turn to your support or sales team for insights. Examples include: Expensive subscription costs. Poor value proposition. Poor internal team collaboration. Poor ticket resolution rates. Complicated sales processes.

Underperforming Technical Team 98

Underperforming Technical Team Software Review Systems Review Technical Review 98

User Pilot

SEPTEMBER 2, 2024

Customer-led growth focuses on using customer insights to drive overall business growth, including product development, acquisition strategies, and customer retention. To build a customer-led marketing strategy, follow these best practices: Conduct interviews to understand customer language and pain points.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

ProfitWell

AUGUST 18, 2020

As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling. The shift to the customer-first paradigm has happened quickly in SaaS and subscription-based economy. As a new, and in some ways, more preferred revenue model, new players are entering the SaaS and subscription market every day.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Below is a lightly edited transcript of our interview. These people were describing exactly what I had been through.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey. I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. You can get this information through surveys, customer interviews, or social media insights. Take an example of a subscription-based streaming service conducting customer segmentation analysis.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. But before universities would do business with them, they needed assurance on their security posture.

Scale 211

Scale Software Review compliance Technical Review 211

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. What Is Negative Churn?

Benchmarks 121

Benchmarks Churn Payments SaaS Payments 121

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. You may want to learn who your top competitors are, their value proposition , and their weaknesses. Can you help me with a list of the top 3 competitors in this space, their value propositions, and their weaknesses?

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. That’s why one of my favorite interview questions is, “What are you passionate about?”

Scale 172

Scale Sales Hiring Scaling Payment Services 172

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. Richman’s former company was Halp, a help desk for operations teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Our team is in Room 111.

Scale 160

Scale Payment Services Payment Methods Scaling 160

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. Believe it or not, it’s not rocket science: they perform customer interviews. Types of customer interviews. Depending on what you want to achieve, customer interviews can be divided into two groups: 1.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Whenever survey respondents fail to answer honestly, the most likely outcome is that you'll need to repeat the online survey in order to collect more accurate feedback the next time around — costing you more time, money, and team resources.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

User Pilot

FEBRUARY 17, 2022

Continuous discovery is the process of conducting small research activities through weekly touchpoints with customers, by the team who’s building the product. In other words, it’s a mindset of developing a cadence of having conversations with your customers and getting regular feedback from them. The product team and the trio.

Sales Recruiting 98

Sales Recruiting Underperforming Technical Team Interviewing Artificial Intelligence 98

Neil Patel

APRIL 5, 2023

The free option allows one search, then you need a paid subscription. Ahrefs does offer a premium product with tiered subscription packages. Paid subscriptions start from $119.95 There are three subscription tiers: Pro, Guro, and Business. Conversation-focused (interview pieces and quotes).

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

User Pilot

SEPTEMBER 30, 2024

How to build an effective messaging strategy For a successful business, it’s crucial to develop your own messaging strategy that clearly articulates your values and connects with your target audience. through surveys, interviews, and other Voice of Customer research. Let’s look at how that’s done!

Strategy 111

Strategy Social Media Underperforming Technical Team Travel 111

User Pilot

SEPTEMBER 24, 2024

Respondents may develop a pattern of answering and rush through the matrix without careful consideration. For example, when deciding which features to develop first, user ranking can provide valuable insights into what matters most to users. For example, "How great do you think the customer service team is?"

Scale 111

Scale Underperforming Technical Team Software Review Scaling 111

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 105

Scale Underperforming Technical Team Sales Recruiting Software Review 105

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. Interview customers.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

Baremetrics

OCTOBER 9, 2021

Identify who is churning In order to boost customer retention, it’s crucial to conduct churn surveys and exit interviews on as many of these lost customers as possible, in order to determine the following: Were they going to leave anyway, regardless of any changes you could make? Would implementing those changes prove cost-effective?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Sales Hacker

FEBRUARY 19, 2020

SaaS companies, who often have complex sales cycles coupled with small but agile sales teams, can especially benefit from lead scoring, since it allows small teams to punch well above their weight class. Even if you did, it would spike lead acquisition costs and strangle the productivity of your sales team. Probably not.

Sales 108

Sales Underperforming Technical Team Systems Review Headcount 108

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. You can also read the full transcript of the interview, which has been lightly edited for clarity, below.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Sales Hacker

APRIL 25, 2019

Outsourced Sales Development. Without a sales development team, you can find yourself struggling when it comes to pipeline generation. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? The Four Costs of In-House Sales Development.

Outsourcing Services 86

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 86

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

Navint

FEBRUARY 20, 2019

Earlier this year, we welcomed Sean Joyce to the Navint team. Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. What made you want to be a part of this consultancy?

Payments 53

Payments Technology Scale Revenue 53