Buffer Resources

DECEMBER 12, 2023

It also relies on a well-structured and often-overlooked powerhouse – Systems. These systems are the backbone of a sustainable content-creation business. I think of systems as part of the broader PARTS model of becoming a creator (Product, Audience, Revenue, Trust, Systems) as created by Jay Clouse).

Systems Review 127

Systems Review Social Media Technical Review Scale 127

Neil Patel

SEPTEMBER 11, 2020

To help speed up the process, I reviewed six of the best systems on the market and put together a comprehensive list of what to look for as you make your final decision. 1 – Gusto Review — The best for small businesses. 2 – OnPay Review — The most flexible payroll service.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Systems Review 105

Systems Review Scale SaaS Branding 105

Buffer Resources

AUGUST 7, 2024

They often feature interviews or articles about key influencers. Also consider other compensation models if you don’t have an extensive budget whether it’s a referral rewards system or free access to your product. This could include product reviews, unboxings, tutorials, sponsored posts, or live streams.

Social Media 109

Social Media Compensation Technical Review Branding 109

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Interviewing. Getting involved in interviewing candidates is perhaps the most obvious and direct way a product engineer can help out with hiring. Who reviews my code?” “How Onboarding.

Software Review 166

Software Review Engineering Technical Review Interviewing 166

Intercom, Inc.

FEBRUARY 26, 2018

Be extremely mindful and diligent in understanding the security of companies you are outsourcing to. Now that we’ve been through the three pillars of the Run Less Software philosophy, let’s review some of the technology battles where we’ve deployed these pillars and see, in the cold light of day, whether we won or lost and what we learned.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. ” Since switching to Intercom for live chat support, Disqus can handle 179% more cases than they could with their previous ticketing system.

Software Review 217

Software Review Systems Review Technical Review AI Search 217

User Pilot

MAY 30, 2024

Also, PMs sometimes delay the launch of a product or completely de-prioritize a feature due to various factors, which puts the PMM’s product launch plan in disarray. PMs should offer usage analytics , behavioral trends, and findings from customer interviews. There should be sessions where they can exchange discovery notes.

Product Marketing 103

Product Marketing Interviewing Management Scale 103

FastSpring

SEPTEMBER 12, 2024

On this episode of Growth Stage, we interview Jay Jia, FastSpring Senior Account Executive, about his insights into: Tips on expanding a digital goods company in Asia. Podcast Full Interview: Audio Listen online or find it on more podcast services. Jump to video. | Jump to transcript.

Merchant Services 192

Merchant Services Payment Services Payment Methods SaaS Payments 192

Buffer Resources

JANUARY 18, 2024

I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  I went with that plan to ensure this review was as comprehensive as possible. As part of this feature, the AI will review your current headline and bio and make suggestions to improve it.

Technical Review 132

Technical Review Systems Review Sales Recruiting AI Search 132

Sales Hacker

JUNE 26, 2020

We interviewed our customers with a mix of customer development and Jobs to be Done (JTBD) questions in order to create detailed buyer personas and define our buyer. Meanwhile, the sales team set about finding customers to conduct JTBD interviews with. A JTBD interview is meant to dig deeper into an existing client’s motivations.

Sales 133

Sales Marketing Software Review Systems Review 133

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. If there’s been an engagement with a customer and marketing, and there’s been an engagement with a customer and customer service, there’s a historical record of that in a single system.

Scale 209

Scale Branding Social Media Technical Review 209

SaaStr

NOVEMBER 26, 2019

We had custom CRM apps for the Weight Watchers group, scheduling systems for optical chains, inventory management for car dealers. We ended up creating a healthcare app that connected all the substance abuse manage care agencies with their providers, and their payers, and the state system.

Scale 295

Scale Sales Hiring Underperforming Technical Team Sales 295

Sales Hacker

MARCH 31, 2020

Todd and I discuss the reasons that we’re all running our forecasting and pipeline and funnel reviews in the wrong way because we’re reliant on reps inputting manual data. Why you’re doing funnel reviews completely wrong (and how to fix it). Funnel Reviews [4:38]. InsightSquared sells a solution that does that.

Technical Review 85

Technical Review Systems Review Sales Hiring Data 85

Intercom, Inc.

JUNE 30, 2021

Instead of designing the product, I found myself writing performance reviews. As we began to redefine our own levels here at Intercom, I met with principal designers from various companies and read interviews with individual contributor design leaders on Staff.design. Strategy and vision.

Leadership 174

Leadership Management Systems Review Compensation 174

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Scytale

NOVEMBER 4, 2024

SOC 3 consists of 5 controls or Trust Service Principles (TSP) : Security – The systems and information are protected against any damage, unauthorized access, and unauthorized disclosure of information. Availability – The systems and data are available for use. Integrity – The data is processed completely and accurately.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Neil Patel

SEPTEMBER 27, 2020

In this guide, we’ll review the best applicant tracking software on the market that can help a company employ the most suitable candidate for the job with minimal efforts. Some applicant tracking system software is created for in-house recruiting that allows them to enjoy higher personalization and automation. Prominent Features.

Software Review 144

Software Review Software Interviewing Scale 144

Buffer Resources

SEPTEMBER 27, 2023

After weeks on tenterhooks while I went through the application and interview process for my dream job — checking my phone at every available moment for a ‘You’re through to the next round’ email — it’s a tough habit to break. They ruled me out after my interview with Joel. It’s over.”

Systems Review 125

Systems Review Software Review Onboarding Interviewing 125

SaaStr

FEBRUARY 11, 2020

I’ll give you a sample, and then you need to … especially for outbound, you need to audit and review every single opportunity, because I guarantee there’s going to be so much inconsistency. We weren’t getting any responses, doing some interviews and such. Interviews, highly underappreciated.

Scale 281

Scale Outsourcing Services Revenue Outsourced Development 281

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

User Pilot

JUNE 28, 2024

User interviews are another great way to connect with users. There are many advantages in establishing a customer feedback system such as: Drive customer success : the more you know about users’ needs and their pain points, the better you can help them achieve their goals. User interview modal in Userpilot.

Social Media 102

Social Media Scale Systems Review Software Review 102

User Pilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). For instance, if customers frequently complain about long wait times for customer service, that’s your clue to invest in better training for support staff or implement more efficient systems.

Social Media 105

Social Media Software Review SaaS Systems Review 105

Sixteen Ventures

SEPTEMBER 10, 2020

In several instances, we were able to find negative reviews left by customers that went through the “save” process but opted-out. Would they have left a negative review anyway? Especially when they mentioned it IN THE REVIEW! It’s wild what happens when you think about how humans operate. What about Saving Customers?

Churn 132

Churn Customer Success Systems Review Outsourced Development 132

SaaStr

MARCH 24, 2020

I think it was three weeks after the due date for the final draft, so sorry, team SaaStr. You don’t take their word for it in an interview setting. This is systems. On interviewing, you want the candidates to be themselves. I was putting this deck together, it was actually last week. This is analyzing data.

Sales Recruiting 195

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 195

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

DECEMBER 19, 2019

One of the ways that buyers are educating themselves is with review sites like G2.com. Brex CFO Michael Tannenbaum and his team created a lucrative reward system for startups, which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages).

Scale 32

Scale Systems Review Education Software Review 32

Sales Hacker

APRIL 21, 2021

Revenue operations (RevOps) is a centralized org within a company that supports all revenue-generating business operations including Sales Ops, Marketing Ops, Customer Success Ops, and systems management. According to Gartner , the switch to RevOps is due to five key business drivers: Companies are disillusioned with rigid silos.

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Intercom, Inc.

JANUARY 5, 2022

You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Security on auto-pilot. Liam Geraghty: Adam, thank you so much for joining us.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

FEBRUARY 14, 2018

As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. Everyone gets consistent high quality actionable performance reviews, and regular follow ups to help them learn and improve. One last thing.

Sales Recruiting 188

Sales Recruiting Technical Review Leadership Systems Review 188

Buffer Resources

JUNE 14, 2023

The term personal brand means different things to different people – this is especially clear in the series of interviews for our series on the topic, Social Proof. Personal branding is a marathon, not a sprint, so you need to keep a healthy pace, and the best way to do that is by building a system. What is a personal brand?

Branding 29

Branding Social Media Systems Review Consulting 29

Andreessen Horowitz

APRIL 29, 2024

With the combination of diligence solutions (e.g., For this article, we interviewed multiple lenders to glean their guidance and insights. Next, let’s review some of the relevant concepts from negotiating your first facility that relate to funding mechanics.

Payment Services 93

Payment Services Payment Solutions Development Team Review Outsourcing Services 93

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Strengthening Customer Relationships. About FastSpring.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Neil Patel

SEPTEMBER 15, 2020

This type of HR software primarily focuses on how individuals are managed within a company in terms of systems and HR policies. HRMS stands for “human resource management system.”. Human resource information system—or HRIS for short—is a tool built for managing people, policies, and procedures. HCM Software. HRMS Software.

Software Review 129

Software Review Software Systems Review compliance 129

Neil Patel

DECEMBER 2, 2020

In this in-depth review, I’ll dive into the best recruiting software options on the market, as well as how to pick one that fits your business best without having to deal with the overwhelm. Are you looking for a hiring system that lets you integrate email campaigns, pre-screenings, or specific candidate analytics? Let’s get started.

Payment Solutions 91

Payment Solutions Software Review Software Scale 91