SaaStr

NOVEMBER 25, 2022

The main driver behind this success is that from day one, Atlassian took a product-led self-service approach to enterprise software. Marketplace partners. In 2012, the website was transformed into the Atlassian marketplace, giving plugin developers the opportunity to make money off of their plugins. Making a robust ecosystem.

Scale 261

Scale Scaling Marketplace as a Service Entrepreneurship 261

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

Clouded Judgement

JANUARY 26, 2024

Net new ARR is something I track very closely for all of the private companies I work with, and it’s also an important metric to look at in public companies. For the first time in a decade, IT services will become bigger than communication services in 2024. The Gen AI investments are coming.

Cloud 167

Cloud Marketplace as a Service AI Payment Features 167

OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS Metric #1 – Annual Recurring Revenue (ARR).

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

SaaStock

FEBRUARY 14, 2019

Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Andreessen Horowitz

SEPTEMBER 19, 2023

Investing in Instacart was perhaps the hardest decision I had to make as a venture capitalist. We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Beyond the metrics, co-founder and CEO Apoorva Mehta had great founder/product fit. billion to $20.7

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Tom Tunguz

JANUARY 14, 2016

Imagine regional taxi services, 4 in the US, each with a different app, different labor pools, different terms. The aggregate value of those four services would be a tiny fraction of an Uber’s valuation. And would might happen if the company didn’t spend all this capital? Market fragmentation.

Startup 100

Startup Metrics Transportation Marketplace as a Service 100

Neil Patel

NOVEMBER 9, 2020

That’s an expensive mistake if you make the wrong investment. Instead, larger tech companies like Twitter and Pinterest are making investments in small startups. Over the last couple of years, there have been clear trends in why big companies are choosing to invest in these small teams and use them as part of their growth strategy.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. And I think it’s especially true of SaaS companies, when you start to think about the fact that everything is a service. We didn’t ever have an on-prem solution.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

Stax

APRIL 3, 2025

Its the third-party service that serves as the link between the payment gateway, acquiring bank, and issuing bank or card network. That said, lets dive into the different types of eCommerce payment solutions: Hosted payment gateways Hosted payment gateways are provided by a payment service provider (PSP).

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Hitenism

DECEMBER 26, 2016

That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business. In 2017, companies will find success by getting back to basics and focusing on the “service” part of Software as a Service.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

SaaStr

JULY 11, 2019

I invest across consumer, B2B SaaS companies, and then also dev tools and infrastructure companies as well. It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. It’s been really fun to be on the investor side.

Scale 154

Scale Marketplace as a Service Sales Recruiting Scaling 154

SaaStr

NOVEMBER 6, 2019

Customers of category creators benefit from a company in the marketplace seeking to help them solve complex problems, get promoted and self-actualize in their own lives and career journeys. But especially in the early days, companies need to fight risk aversion and invest in marketing programs that will build the foundation for new industry.

Scale 136

Scale Sales Recruiting Marketplace as a Service Forecasting 136

Intercom, Inc.

NOVEMBER 7, 2018

With more and more people expecting real-time service, if you’re not communicating real-time with your prospects, your competitors are and they are stealing your leads. In a crowded marketplace, a relentless commitment to the customer’s experience can be your strongest differentiation. Make customer handoffs invisible.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Could you give me a bit of background on why HubSpot built Service Hub in the first place and the philosophy behind it?

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

BetterCloud

MARCH 17, 2025

Get ready to turn those monthly charges into strategic investments that fuel your business growth. SaaS budgeting is the process of planning, allocating, and managing financial resources for acquiring and using Software as a Service (SaaS) solutions within an organization. What is SaaS budgeting? lack of training, poor usability).

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 171

Payments Merchant Services Payment Solutions Payment Services 171

Intercom, Inc.

NOVEMBER 14, 2019

Kayti argues, “Even in self-service models, there’s a relationship that they’re feeling with your product.” Creating a distinct Customer Success team to manage the post-sale relationship enabled other teams to invest more in the parts of the customer relationship they manage, such as the initial sale and expansion conversations.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Intercom, Inc.

JULY 13, 2018

While this may sound simple, it can be incredibly challenging to find new opportunities for growth and customer acquisition in an increasingly crowded marketplace. Before I joined Intercom, I led all of Intuit’s small-business products and services, including QuickBooks accounting, payroll and payments. Makes sense, right?

Acquisition 156

Acquisition Strategy SaaS Payments Content Marketing 156

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Ashley Smith, Venture Partner at OpenView provides insight on what investors are looking for in product metrics and growth indicators so you can capitalize on your product’s story for funding. Now I’m investing in that. It is incredible.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

SaaStr

SEPTEMBER 3, 2019

You could be missing all of your metrics, but you know, you’re not the Twitter guys. Uber is a classic marketplace company. It’s a two-sided marketplace. You had town car services before. What am I missing?” You have to come in here, it has to be very buttoned up. All of your data has to be right.

Acquisition 171

Acquisition Software Review Payment Methods Marketplace as a Service 171

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. Because I think everyone talks about platforms but to actually do it properly – and it sounds like you guys are really invested in it – it is a big investment. So what was the spur for you to make that move? Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development. Open APIs for custom integration.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Neil Patel

DECEMBER 22, 2020

You could also invest in some tools that will make working with influencers simpler. Dealspotr’s Influencer Marketplace. Heepsy is an influencer search and marketplace that connects brands with more than 11 million influencers on sites like Instagram, YouTube, TikTok, Twitter, and Facebook. Conclusion.

Payment Methods 139

Payment Methods Branding Payment Solutions Payment Services 139

Neil Patel

MAY 20, 2021

The addition of shopping features such as Facebook Marketplace can also be leveraged by businesses to improve online conversions. Your business page also helps you build an online community and better service your customers. Facebook Business Pages are free to set up, meaning there is no upfront investment to get your business listed.

Business 145

Business Social Media Marketplace as a Service Advertising 145

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Neil Patel

SEPTEMBER 25, 2020

It’s essential that you track your social media performance using the right metrics. 95% of the most successful B2B marketers use metrics to measure content performance. They can help you decipher reports and pick out the key information and metrics for your business or campaign objectives. Help You with Analytics.

Social Media 141

Social Media Consulting Development Team Review Marketing 141

FastSpring

JANUARY 8, 2019

Amazon Marketplace. Selling on the Amazon Marketplace can significantly boost volume through your store. Amazon charges fees on every sale through the Marketplace. A marketing concept where a business offers several related products or services and sells them as one package solution, often at a reduced price. Cross-sell.

Payment Methods 82

Payment Methods Merchant Services Payment Services Outsourcing Services 82

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do SaaS metrics with Baremetrics Key Bookkeeping Terminology The importance of bookkeeping for your small business Putting your bookkeeping data to work. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? Table of Contents. That’s where Baremetrics comes in.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

User Pilot

JULY 23, 2024

It helps you think creatively and reimagine existing products and services. Validate the product ideas At this time, you screen the most promising ideas to see if they can work and narrow the list of ideas to a feature(s) that is worth investing your resources in. You can use different farmworks and methods to streamline this process.

Development 109

Development SaaS Marketplace as a Service Scale 109

Neil Patel

APRIL 9, 2021

Everything we do involves measuring different metrics to see what works and what doesn’t. The industry insights section provides you with data on certain industries, such as healthcare and financial services. You need to know which metrics are important and how they translate into certain actions that get a result. Conclusion.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. “Upmarket customers have different demands of you.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

User Pilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Churn 52

Churn Retention Software Review Metrics 52

Intercom, Inc.

DECEMBER 16, 2021

Essentially, network effects describe how the value of a product or service depends on how many users engage with it – the more users engage, the more appealing it becomes. The marketplace flavor of that is, I think, anchored so heavily on network effects and what you state as, in the title of your book, The Cold Start Problem.

Marketplace as a Service 138

Marketplace as a Service Scale Blockchain Startup 138

Neil Patel

AUGUST 4, 2021

As your video marketing strategy develops over time, you can upgrade and invest more time and money into video creation. Overall, balance storytelling and metrics. Of course, Facebook isn’t the only place where you could choose to invest in ads. You can use InVideo as your one-stop solution for video editing and customization.

Marketing 145

Marketing Social Media Sales Hiring Technical Review 145