SaaStr

FEBRUARY 24, 2021

Upwork is one of those products and marketplaces many of us use all the time — including Team SaaStr — but we don’t often see discussing that much as a public SaaS / Cloud company. A good take rate for a marketplace. While not unexpected, its a similar distribution to both other marketplaces and many SaaS businesses.

Marketplace as a Service 336

Marketplace as a Service SMB Cloud Enterprise 336

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

SaaStr

DECEMBER 16, 2022

How do you enter a highly competitive marketplace, carve a niche for yourself, and then scale the business to $100 million+ ARR? Entering a hyper-competitive marketplace . Entering a crowded marketplace as a new business can be intimidating, especially when established players with a solid customer base surround you.

Outsourcing Services 282

Outsourcing Services Scale Sales Hiring Outsourced Development 282

SaaStr

JULY 22, 2019

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. And I wanted to share a little bit of my experience and the company’s experiences of building the company to a scale that we are today. Good afternoon.

Scale 234

Scale Scaling Sales Hiring Underperforming Technical Team 234

SaaStr

JULY 13, 2022

She draws from personal experience scaling a global product company to $1B and shares common mistakes. Only go-getters survive in the SaaS marketplace. The establishment of the enablement function is vital in scaling a business. You need a sales enablement team if your company has scaled to over $10 million ARR.

Scale 283

Scale Sales Hiring Revenue Marketplace as a Service 283

SaaStr

MAY 25, 2022

How do you make your fledgling business seen and heard in a competitive business marketplace? He also shares some eye-opening insights on how Expensify scaled over the years. Investors will invest in your business if: You have a strong brand. Expensify scaled by breaking through the clutter. even if they say they did.

Scale 306

Scale Marketplace as a Service Advertising Business Model 306

Intercom, Inc.

JULY 11, 2019

If you’re a leader, he says, don’t try to scale your job. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

MAY 4, 2021

Data as a service (DaaS) is becoming increasingly popular. What Is Data as a Service (DaaS)? Data as a service uses a cloud computing strategy to make business data readily available to stakeholders and third parties. What Are the Benefits of Using Data as a Service Tools? Who Benefits Most from DaaS Tools?

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

SaaStr

MARCH 30, 2022

Investing in a Product-Led Model. Bharadwaj recommends investing more on the “building” side of the business that focuses on creating the best possible product for the customer, with sales focusing most of their efforts on expansion. Scaling an Ecosystem. Invest heavily in R&D for the most successful product-led growth.

Scale 274

Scale Sales Hiring Marketplace as a Service Construction 274

SaaStr

AUGUST 29, 2022

10 Lessons Learned Scaling to $1B Valuation with Drift’s Co-founders : Reaching unicorn status is nice validation, but the luster fades when founders can’t navigate the hidden challenges that come with uncharted territory. Scaling Revenue in 2022: What’s the Same and What’s Different? What Could Possibly Go Wrong?

Scale 284

Scale Sales Hiring Marketplace as a Service B2B 284

SaaStock

JANUARY 25, 2019

Since its launch in 2015, it has attracted more than 4,500 retailers who use it as their central marketplace. from Astella Investimentos, Spectra Investments and others. Some of its top uses include financial services, e-commerce, marketing, education, and many more. . Funding to Date : $6.6M Funding to Date : $7.5M

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Technical Review 222

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 222

SaaStr

JUNE 15, 2020

Tomorrow as part of Algolia’s SaaS Expert series I’ll be talking about scaling top SaaS companies. Come join us for an open discussion on how to scale faster and better here ! Register here: [link] pic.twitter.com/E8LmXuEYge. Do you know what companies the SaaS industry is increasingly relying on?

VP of Engineering 149

VP of Engineering Marketplace as a Service Scale SaaS 149

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. Since 2006 the era of “Everything as a service” has advanced quickly.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. It’s about growing together.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

SaaStock

FEBRUARY 14, 2019

Meet Our Speakers… Patrick Arippol, Managing Director of Early Stage Investments, DGF Investimentos. He is leading DGF Investimentos’ specialized early-stage investment group – DGF Inova. Talk: Scaling & Exiting: Dreams, Designs & Dramas. Its focus is on businesses in Big Data, mobile, and SaaS.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Andreessen Horowitz

MARCH 11, 2024

Furthermore, a shift to mobile and live service games means that content development is never truly done – a successful game launch quickly turns into a content treadmill to release monthly updates and DLC / expansion packs to retain players.

Outsourcing Services 93

Outsourcing Services Investment Outsourced Development Marketplace as a Service 93

Casey Accidental

OCTOBER 18, 2021

Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines. Building a consumer marketplace to drive incremental ticket sales to event creators. The core self-service business was growing steadily at significant scale and was profitable.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

Payrix

JANUARY 28, 2025

However, companies must look beyond basic payment integration to evolve into platforms offering comprehensive services. I think we’re going to start to see that hit kind of mass scale over the next couple years is one example. Embedded Finance , Matt argues, is no longer optional for companies seeking to remain competitive.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Andreessen Horowitz

SEPTEMBER 19, 2023

Investing in Instacart was perhaps the hardest decision I had to make as a venture capitalist. We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. Focusing on the former was key to our investment decision. Instacart is a case study of this.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

Intercom, Inc.

MAY 2, 2019

Instacart is valued at nearly $8 billion and since joining, he’s helped to make the company’s services available to more than 80% of U.S. Even with Instacart’s enormous valuation, he continues to see tremendous growth potential for the service, similar to what he saw in Instagram’s early days. Thanks for signing up.

Marketplace as a Service 184

Marketplace as a Service B2C PayPal Scaling 184

Blulogix

JANUARY 1, 2025

From offering innovative service bundles to managing intricate pricing structures, the ability to provision complex subscriptions seamlessly has become a competitive necessity. In this post, well explore how businesses can simplify complex provisioning and stay ahead in a market increasingly driven by personalized service packages.

Scale 52

Scale Marketplace as a Service Payment Features Subscription 52

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Economies of scale. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Ryan has been building and scaling companies on the sales side for over 20 years. And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things. Why it’s hard to build a two-sided marketplace [13:38].

Marketplace as a Service 113

Marketplace as a Service CTO Hire Sales Recruiting Scale 113

Intercom, Inc.

OCTOBER 16, 2019

However, that doesn’t necessarily mean a “pivot”, but more often the evolution is a shifting business model as the company scales and the user base grows and changes. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads. Entry level application (<$5,000 p.a.).

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. We love the marketplace you’ve created.’”. We love you.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Blulogix

DECEMBER 26, 2024

Managed Service Providers (MSPs) are at the forefront of this evolution, leveraging recurring revenue models to build deeper customer relationships and drive growth. Reduce Operational Overhead: Delegating sales and distribution to partners minimizes the resources required to scale.

Payments 52

Payments Payment Features Payment Services Scale 52

Neil Patel

NOVEMBER 9, 2020

That’s an expensive mistake if you make the wrong investment. Instead, larger tech companies like Twitter and Pinterest are making investments in small startups. Over the last couple of years, there have been clear trends in why big companies are choosing to invest in these small teams and use them as part of their growth strategy.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Sales Hacker

FEBRUARY 7, 2018

To keep growing at the same growth rate requires a significant investment in the acquisition efforts as depicted in figure 2. Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable.

Scale 101

Scale Growth Hacking Scaling Sales Hiring 101

OpenView Labs

JANUARY 24, 2022

So, it’s no wonder that it has been a massive year in the Cloud Marketplace business. We thought it would be great to take a look back at our State of the Cloud Marketplaces Report and share some of the key findings for those who may be planning to launch their Cloud Marketplace business in 2022. .

Marketplace as a Service 77

Marketplace as a Service Cloud Trends Software 77

SaaStr

JULY 11, 2019

I invest across consumer, B2B SaaS companies, and then also dev tools and infrastructure companies as well. It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. It’s been really fun to be on the investor side.

Scale 154

Scale Marketplace as a Service Sales Recruiting Scaling 154

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Then also went into venture capital where I invested in API first products.

Payments 129

Payments Scale Scaling Revenue 129

Intercom, Inc.

APRIL 4, 2019

So how did they go from product-market fit to actually scaling a sales org around a repeatable sales process? Arriving at a company that had found early success epitomizing Paul Graham’s mantra of “ do things that don’t scale ”, her brief was the opposite – to build a sales organisation that would scale. What’s not to like?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Hitenism

DECEMBER 26, 2016

That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business. To scale your SaaS business , you need to think of new ways of getting and keeping your customers’ attention.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 254

Software Review Scale Technical Review SaaS 254

How To Buy Saas

FEBRUARY 25, 2025

This Software-as-a-Service (SaaS) approach revolutionized the industry, making powerful CRM tools accessible without on-premise installs. Over the past two decades, Salesforce has evolved from a sales CRM into a comprehensive platform spanning sales, service, marketing, e-commerce, and app development.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52