Intercom, Inc.

JANUARY 31, 2023

Click here to join the beta waitlist for our AI features or receive AI news from Intercom. We’ve built some exciting new features into Intercom using this new GPT technology and have given access to several hundred customers – and the response has been astounding. Our team has been using the new AI Inbox features a lot.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

TechEmpower SaaS

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. Beyond merely retrieving relevant information or documents based on a query, LLMs can generate entirely new content or responses tailored to a user's specific request.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

TechEmpower SaaS

AUGUST 21, 2023

Common Signs You Need a Technical Review We’ve already mentioned the most common signs that you might need a technical review: Slow or late delivery: “I’ve authorized two new developers, and we’re still behind.” Are you preparing to expand, take your business in a new direction, or take on new partners? And what causes that?

Technical Review 390

Technical Review Software Review Development Team Review Systems Review 390

SaaStr

NOVEMBER 25, 2019

But what’s new this year? Let me make a list: New!! But we’re turning this around this year and letting our top-rated practioner speakers do “Masterclasses” on new content teaching you how to scale faster. We’ll have a lot of options, but dead center of Annual is our new Cantina. 1,000+ VCs.

New CTO 256

New CTO Sales Recruiting CTO Coach Scale 256

SaaStr

JUNE 25, 2023

A few that I’ve seen across the handful of investments I’ve made … that didn’t work out: Not really committed to going long. A great CTO usually can solve this problem just in time to save the customers, but without one, revenue stalls. Sometimes, in a new or emerging category you can be slow at first.

Startup 191

Startup New CTO CTO Investment 191

SaaStr

JANUARY 4, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. What’s your most recent disclosed investment? What’s your most recent disclosed investment? What’s your sweet spot for investing — check size, stage, type of deal?

Management 215

Management CTO Hire New CTO CTO 215

SaaStr

JULY 5, 2024

Some are decades-old problems, while others have emerged from this new world we’re in. Also, determine whether you have the right CTO to handle these changes. If they aren’t sure how to integrate AI into your product, ask if you need a new CTO. Profitability isn’t the end state for investing or an exit.

CTO Hire 204

CTO Hire Sales Hiring New CTO Venture Capital 204

SaaStr

MAY 20, 2020

He joined StubHub as CTO, but didn’t get nearly as much equity as the other CTO — because he “wasn’t committed enough.” They wanted to invest in apps, not APIs. You can’t build a whole new product, but you can tweak what you have. He learned paper millions can go to zero ??.

CTO Hire 334

CTO Hire New CTO CTO Airlines 334

SaaStr

FEBRUARY 7, 2023

The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies. Braindates are 1:1 and small group networking sessions designed for you to share knowledge and network with like-minded SaaS leaders during SaaStr Europa.

VP of Engineering 235

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 235

SaaStr

MAY 19, 2023

Reference other great investments they’ve made, and why they are similar. Another month of progress, another set of new customers, etc. Share up front why your first CTO left. And no one is in a rush today to invest. But hiding both doesn’t help. #3. Truly hyper-personalize it. Share lots of details. Show the opposite.

New CTO 244

New CTO CTO Banking Cloud 244

SaaStr

FEBRUARY 8, 2021

” — Jason Riedel, founder/CTO of Aspireship. “When on New Year’s Eve, customers kept sending us signed contracts.” “When customers get back $100k’s in minutes and want to pay us more” — Kanat Bekt, founder/CTO, SupplyPike. 20% conversion. ” — Drew Naugher.

CTO Hire 275

CTO Hire New CTO CTO Healthcare 275

SaaStr

DECEMBER 4, 2020

As the year starts to wind to a close, one exercise I go through with many CEOs I’ve invested in or am close to is this: Did you ship at least 3 truly game-changing features this year? Not launching 3 Truly Game-Changing Features doesn’t mean you didn’t ship any new code or features. Not just at $0.1m

New CTO 218

New CTO CTO Engineering Investment 218

SaaStr

MARCH 7, 2021

Less and you under-invest. At $8m in ARR, if you have $2m of cash in the bank, you get real nervous investing much more than $500k-$750k, $1m max. It’s subtle, but in SaaS I’ve learned you under-invest if you have < 50% of your ARR in the bank. 5/ Moving from CTO-led -> VPE-led dev team. More here.

Part-Time VPE 261

Part-Time VPE Sales Recruiting Sales Hiring Scale 261

SaaStr

JULY 13, 2023

It’s too much to learn on the fly for most new VPs of Sales. Amazing, great emails that are perfect, that solve your problems as a buyer for real right now, or are a jaw-dropping investment, get opened,” says Lemkin. Q: What Do You Think About Specialization In This New Era Of Efficiency? They wanted a one-call close.

CTO Hire 171

CTO Hire Sales Recruiting Sales Hiring Scale 171

SaaStr

JANUARY 22, 2021

Ciara Peter (Gainsight VP of Product & Design) and Mickey Alon (CTO & Founder of Gainsight PX) share their practical tips for product leaders looking to achieve business growth. Every year, millions of new products are created and launched. The return on marketing investment is much faster.

Scale 264

Scale New CTO CTO Acquisition 264

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

SaaStr

JULY 21, 2020

Your investors and others will learn a lot more hearing about sales from your VP of Sales, your CTO co-founder … and not you. Just assume none of your investors invest again. But there are 1,000+ new firms since 2016 alone. Professional investors can even write off any given investment if they have to.

Sales Recruiting 325

Sales Recruiting New CTO Scale CTO 325

OpenView Labs

APRIL 12, 2019

Does a new senior member have the right to challenge a historical decision made by a junior developer? We needed a CTO. If the challenges around hiring a senior developer late in the game are high, hiring a CTO can be even tougher. But we can hire 3 x junior developers for the cost of a CTO!” Let’s talk about the CTO.

CTO Hire 64

CTO Hire Investment New CTO CTO 64

SaaStr

OCTOBER 25, 2023

You’re not building a product or getting any new customers. When Lemkin started investing ten years ago, his first five early-stage investments were wildly successful. Talkdesk is worth $10B, and he invested when it was just five people. Get a good CTO and commit to understanding your market and staying in the game.

Scale 235

Scale Sales Hiring AI Sales Recruiting 235

SaaStr

SEPTEMBER 17, 2020

“Our journey with JFrog started back in November 2015 when I first met CEO and co-founder Shlomi Ben Haim and the JFrog team,” said Jai Das, who is the president and managing director at Sapphire Ventures , which participated in the $50 million Series C investment. “One But even more appealing was the product vision the founders outlined.

New CTO 209

New CTO CTO Benchmarks Consulting 209

Valerian Tech

FEBRUARY 10, 2023

However, they are still relatively new and their value can be extremely volatile, making them a high-risk investment for some people. A cryptocurrency project is a venture or initiative that involves the development, launch, and management of a new cryptocurrency or blockchain platform. What is a Cryptocurrency Project?

Part-Time CTO 52

Part-Time CTO CTO CTO Coach CTO Hire 52

SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. HubSpots NRR has fallen to 100%, so to grow 23%, they must add 23% net new customers. Are brand-new companies that seem epic with no revenue really worth $1.5B Maybe if you have the ex-CTO of Github, but that’s still a super speculative bet.

CTO Hire 141

CTO Hire AI Venture Capital Sales Hiring 141

SaaStr

SEPTEMBER 10, 2021

Recently, I spent several hours with a new but great friend who has been on a vaguely similar journey to me. Investing at a breathtaking pace. In my first start-up as a founder, I had a great CTO and VPE and a pretty darn good VP Ops from the very beginning. This friend is one of the hardest working people in the industry.

Part-Time VPE 286

Part-Time VPE CTO Hire AWS New CTO 286

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. But keeping what you’ve got is as important as bringing in new customers. Also – live by your cultural values.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

Crafty CTO

FEBRUARY 6, 2023

Fractional CTO services can be a valuable asset for businesses that want to take advantage of technology to grow and improve their operations, but don’t have the resources or expertise to do so in-house. Flexibility and cost-effectiveness Another advantage of fractional CTO services is the flexibility and cost-effectiveness they offer.

CTO Hire 40

CTO Hire New CTO CTO Technology 40

Valuize Consulting

OCTOBER 7, 2021

For many Chief Customer Officers and Customer Success (CS) leaders, this marks the beginning of a very stressful time as you prepare to have the challenging conversation with your CFO about how to properly invest in your Customer Success teams. This makes it challenging to secure investment.

Customer Success 52

Customer Success New CTO Scale Headcount 52

Andreessen Horowitz

DECEMBER 4, 2023

And, especially when you’re considering integrating a new technology platform into your business—like AI today, or cloud a decade ago—how do you invest in innovation without losing control of your runway and budget? Some investments will generate returns within a few months, while others may take years to produce results.

Underperforming Technical Team 120

Underperforming Technical Team Benchmarks CTO Hire New CTO 120

SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. ” — Ankit Sindhi, Founder, Spurt.

CTO Hire 271

CTO Hire Sales Hiring New CTO CTO 271

SaaStr

NOVEMBER 11, 2022

They were aware of it, but startups that I work with closely or invested in, if they got all the way to 25 million with 75% NRR, I would tell them to quit today. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. VCs can only invest in outliers.

Outsourcing Services 176

Outsourcing Services Banking CTO Hire New CTO 176

SaaStr

JANUARY 17, 2024

Benjamin added, “I think a lot of people think about this new AI technology as something that’s gonna just come in and like work from day one. ” What are the Most Important Investments that Ensure a Future 50 Company Can Adopt? But actually, it turns out its still software. Compliance matters. Security matters.

AI 231

AI Enterprise Artificial Intelligence compliance 231

OpenView Labs

FEBRUARY 13, 2018

OpenView is thrilled to announce our recent $9M Series A investment in Loopio , a software platform that helps sales teams respond to RFPs, RFIs, and security questionnaires seamlessly with up-to-date, accurate, and approved content. Loopio co-founders from left to right: Matt York, CTO; Jafar Owainati, COO; Zakir Hemraj, CEO.

Investment 40

Investment CTO Hire New CTO Sales Hiring 40

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news?

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

Intercom, Inc.

FEBRUARY 22, 2022

We do that by: Investing in your trust through compliance with industry security and privacy ISO standards or frameworks such as SOC 2. Investing significantly in safeguarding our customers’ trust. We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product.

Data 118

Data CTO Hire Technical Review compliance 118

Kellblog

MAY 10, 2023

I’m no longer excited about the new product that we’re building, but I want to keep funding it because we’re out raising money and VCs like it as part of the pitch.” VCs do a lot of work preparing for their internal investment committee, and you can usually tell when they’re doing it. five years).

New CTO 106

New CTO Airlines CTO Investment 106

Scytale

OCTOBER 21, 2024

You might need to implement new security measures, update some of your policies, or train your team to follow new procedures. Yaron Lavi CTO at Deel Book a Demo Unlocking Business Opportunities with SOC 2 Certification Now that you’ve put in the hard work to become SOC 2 certified, it’s time to reap the rewards.

Scale 52

Scale Technical Review compliance CTO Hire 52

SaaStock

MARCH 8, 2019

Before getting into the investment world, she started and sold two successful companies in edutainment, and made a prominent name in the tech field around the world. After five years at Ernst & Young in New York, she served as Vice President at Citigroup in the Big Apple. Jessie Lam. Diane Mensah. Kathleen Ting. Hande Cilingir.

VP of Engineering 264

VP of Engineering CTO Coach Venture Capital SaaS 264

BetterCloud

SEPTEMBER 25, 2019

As part of this partnership, Dropbox has made a $5 million investment in BetterCloud. Later this year, Dropbox will offer their customers a new solution called BetterCloud for Dropbox, allowing businesses to enforce custom security policies, scan content for sensitive data, and automate critical processes. SaaS adoption is taking off.

New CTO 53

New CTO CTO Investment SaaS 53