Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. First, onboarding is the one thing that every user of your product experiences. Secondly, just as Ruairí wrote recently , your onboarding strategy must adapt over time as your product and business evolve.

Onboarding 194

Onboarding Retention Education Acquisition 194

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic. In a subscription business model, customers pay a recurring fee in exchange for a product or service.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments 52

SaaS Payments Payment Features Subscription B2B 52

Blulogix

DECEMBER 26, 2024

By Inga Broerman Building a Competitive Edge Through Channel Partnerships In an increasingly competitive subscription economy, channel partnerships have become a beacon for businesses seeking scalable growth and sustainable revenue streams.

Payments 52

Payments Payment Features Payment Services Scale 52

SaaStr

OCTOBER 5, 2022

Moving away from a subscription to a consumption-led model can bring several benefits to your business. The consumption-led model enables you to recognize customer revenue based on actual usage versus the subscription contract and associated promise of usage. . “It Invest in a repeatable playbook. Solve for speed.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. Before you invest in a billing program, take it on a test drive. Also, consider the onboarding process.

Payment Methods 124

Payment Methods Payment Solutions Payment Services Payments 124

Subscription Flow

DECEMBER 12, 2024

One such insight is the businesss best performing strategies, or promotion channels which drive the most ROI (return on investment). Personalized offers and discounts can then be extended to these customers to get them onboard. Subscriptions are a great way for businesses to generate stable revenue streams.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

FastSpring

OCTOBER 13, 2020

Optimize Your Onboarding Process to Deliver Value Quickly. Onboarding is your opportunity to teach a new customer how to successfully use your product. The more you invest in your onboarding process, the more retention you will see over time. And don’t be afraid to revisit your onboarding process on a regular basis.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Intercom, Inc.

JULY 1, 2019

The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? It’s not just SaaS; subscriptions are taking over. And that’s not even the only one from Japan; there’s actually at least 18 different Japan subscription boxes. ” And that’s probably the biggest shift.

Retention 223

Retention Onboarding Subscription Payment Features 223

Payrix

JULY 30, 2024

The unique variables of every software company, from available resources, to customer needs, to payments aspirations are all factors that call for a tailor-made roadmap to launch. When looking for an Embedded Payments partner, it’s important to understand their approach to implementation and that it aligns with your goals and standards.

Merchant Services 147

Merchant Services Payments Payment Solutions Payment Services 147

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

JANUARY 17, 2022

When designing an onboarding system , it’s more efficient to look at the product onboarding best practices established by other businesses than it is to try to do it all alone. To help out with this here are some of the best practices you should keep in mind when building your user onboarding process. Subjective process.

Onboarding 105

Onboarding Payment Solutions SaaS Payments Payment Methods 105

User Pilot

FEBRUARY 2, 2022

Perhaps the most common app onboarding design problem is trying to build your entire onboarding process from scratch. It’s much smarter to study app onboarding best practices and work with onboarding software that will massively reduce your labor time. What is app onboarding? Book a Userpilot demo today!

Payment Solutions 98

Payment Solutions Onboarding Software Review Social Media 98

User Pilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding. Ready to dive in?

Onboarding 105

Onboarding Strategy Social Media Churn 105

Totango

AUGUST 18, 2022

A Customer Onboarding Checklist for Successful CS Teams. A lot goes into crafting the ideal onboarding process for SaaS products. One way to tackle these challenges is to utilize a customer onboarding checklist for your CS team that delineates all of the targets that need to be hit during this stage of the customer journey.

Onboarding 99

Onboarding Technical Review Software Review Scale 99

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? For instance, creating invoices is vital for a small business proprietor but not so much for an accountant. A feature that’s absolutely essential to one user persona might not be that relevant for another.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Subscription Flow

MAY 2, 2024

As a result, shifting to crypto will be an investment with limited (if any) benefits for them.) Once the integration has been activated and goes live, the system will begin its handling of all subscriptions and even one-off payments that your end consumers make before drafting invoices for them.

Payment Solutions 105

Payment Solutions SaaS Payments Merchant Services Payment Services 105

BetterCloud

JANUARY 3, 2025

SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. You’re dealing with contracts, security concerns, and costs that seem to spiral out of control. This blog is your guide to conquering SaaS chaos. It’s about sanity.

Management 52

Management SaaS compliance Benchmarks 52

Stax

JANUARY 17, 2024

The great thing about an ACH PayFac solution like Stax Connect is that SaaS companies or ISVs can embed ACH payments in their software easily and own (also, white label) the payment experience. All this without having to invest time and resources in partnering with an acquiring bank or building an elaborate payment infrastructure.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

BetterCloud

NOVEMBER 1, 2024

Let’s say you already automate onboarding using some kind of end-to-end SaaS management platform like BetterCloud. After all, who wants — or can afford — to have 183 idle SaaS licenses for nearly 37% of the total contact, just ratcheting up the invoice and nothing more?

Management 52

Management SaaS Payment Features Scale 52

Sales Hacker

OCTOBER 11, 2021

To help take some of the pressure off, companies focus on technology investments to help their sales teams increase win rates and accelerate revenue while automating a lot of the tedious, manual processes that prove to be a bottleneck in the sales cycle. But simply investing in technology isn’t enough. Billing and invoice generation.

Payments 116

Payments Payment Services Revenue Payment Solutions 116

User Pilot

NOVEMBER 23, 2023

Investing in product analytics software can be a worthwhile investment as it helps you attain deeper insights into user behavior. In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! Priority support is only available for subscriptions with 4,000+ daily sessions.

Pricing 105

Pricing Investment Software Review Scale 105

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Onboarding 98

Onboarding Technical Review Strategy Software Review 98

SaaStr

FEBRUARY 9, 2024

From a Go-To-Market perspective, Zapier uses a hybrid model that involves a combination of freemium offerings, subscription plans, and partnerships. So when’s the right time to invest more in sales and marketing when we’re all trying to become radically efficient ? At the same time? Team and organization setup.

Scale 317

Scale Sales Hiring Sales Marketing 317

User Pilot

NOVEMBER 27, 2023

Improve business valuation Your company’s valuation is tied closely to its revenue performance, especially because you’re a subscription business. It enhances your perceived value, potentially leading to more favorable investment opportunities, partnerships, or acquisition deals that drive scalability. How to calculate CAC.

Payments 105

Payments Revenue Payment Features SaaS Payments 105

Payrix

JANUARY 30, 2024

By integrating with Payrix, Novich shared how in short order “we coded, tested, and had merchants onboarded and processing payments.” When selecting a payments partner, Neon One focused on speed to market, the ability to evolve the platform, and elevating their clients’ experience. Get started today.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

ChurnZero

SEPTEMBER 16, 2022

When a financial slowdown approaches, the smartest businesses look for areas where their investment has the best leverage. In good times, a lot of investments that a company makes are really focused on new sales. Companies have to plan for an increase in employee churn no matter what you do. […] Be the best at onboarding.

Customer Success 98

Customer Success Investment Churn Retention 98

Intercom, Inc.

JANUARY 16, 2020

Because I think everyone talks about platforms but to actually do it properly – and it sounds like you guys are really invested in it – it is a big investment. “We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. So what was the spur for you to make that move?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Frontegg

JULY 22, 2021

This allows users to onboard alone and get started without any manual intervention. This is typically done by implementing “ Freemium ” versions that elevate onboarding and adoption metrics. Some want a Single Sign-On (SSO) , while security conscious users may prefer Multi-Factor Authentication (MFA) or passwordless logins.

Technical Review 97

Technical Review Payment Features Scale SaaS 97

Blulogix

NOVEMBER 13, 2024

For MSPs and SaaS companies, offering discounts on recurring subscriptions can have a long-term impact on profitability. Here’s how margin analysis helps: Assessing Long-Term Profitability : For subscription-based models, the impact of discounts and free trials can extend well beyond the initial sale.

Customer Lifetime Value 59

Customer Lifetime Value Compensation Payment Features Subscription 59

Blulogix

MARCH 15, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Achieving End-to-End Automation In the competitive arena of B2B subscription s , the quest for operational excellence is unending. Take your business further with BluIQ’s flexible, scalable, enterprise-grade intelligent billing solutions.

Payment Features 59

Payment Features Payment Services Subscription B2B 59

Clouded Judgement

SEPTEMBER 6, 2024

It could be a great investment, and they have one of the best AI teams assembled. The idea is that you can use capital as a weapon to anoint a winner in a category, while simultaneously disincentivizing further investments in competitors. Right now, there is A LOT of king-making happening in venture capital rounds in the AI space.

Cloud 167

Cloud Scale Venture Capital Sales Hiring 167

Intercom, Inc.

OCTOBER 22, 2020

Customer expectations are higher than ever, and this acts as a forcing function, inspiring companies to think about their customers’ entire journey from acquisition to onboarding and support. By investing in proactive support, you can erase common issues altogether. This approach also puts a lot of strain on your support agents.

Leadership 218

Leadership Scaling Engineering AI 218

Intercom, Inc.

JUNE 16, 2020

The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion. But first, let’s take a look at how loyalty emerged as a priority, and why leading businesses are investing in customers, not stakeholders or employees, to drive up revenue.

Scale 237

Scale Social Media Customer Support Scaling 237