SaaStock

FEBRUARY 14, 2019

We conducted intensive market research with SaaS practitioners across LatAm to dig into the reasons behind the region’s hypergrowth, and worked with the progressive global VCs who are fuelling the SaaS boom to understand the key players and the scope of the opportunity. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Neil Patel

FEBRUARY 4, 2021

My blog attracts millions of viewers, and accolades have stacked up for entrepreneurship, marketing, and influence. You may not know that behind the Neil Patel brand is a powerful and growing network of digital marketing agencies with offices around the world. Neil Patel’s foray into digital marketing began with his blog.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

FastSpring

MARCH 8, 2024

However, as SocialBee utilizes many different ways to package and monetize their software as a service subscriptions, they began discovering new ways to test the FastSpring platform’s capabilities. An actively involved leadership team that gets to know customers personally.

Merchant Services 159

Merchant Services Payments Subscription Payment Features 159

Payrix

JANUARY 28, 2025

Navigating market dynamics in 2025 and beyond Matt emphasized the cyclical nature of the payments industry, likening it to a pendulum. remains the largest interchange and software market, Matt predicts a loosening of regulatory constraints. Those that fail to adapt risk losing market share to more innovative players.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

SaaStr

JULY 22, 2019

We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. We could see the market opportunity there, but nothing as big as we’ve been able to realize, now, as a company. We started out in the commercial SMB mid-market space.

Scale 229

Scale Scaling Sales Hiring Underperforming Technical Team 229

Neil Patel

DECEMBER 4, 2020

Amazon’s so big that it has become an entire marketing channel. How do you stand out in such a highly-competitive marketplace? Find an Amazon marketing consultant. 3 Ways an Amazon Marketing Consultant Can Help Grow Your Business. PPC campaigns are a great type of marketing task to outsource. Many entrepreneurs do.

Consulting 112

Consulting Outsourcing Services Marketing Underperforming Technical Team 112

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. How can your business win market dominance and survive?

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 240

Software Review Scale Technical Review SaaS 240

Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Casey Accidental

JANUARY 23, 2019

They have also heard about marketplaces that have given all of the power to the supply, and also marketplaces where supply has no power. These issues usually arise in two areas, which particularly, but not exclusively, affect marketplaces. When I enter a city or country, who is in charge of that market’s success?

Scale 73

Scale Marketplace as a Service Outsourcing Services Scaling 73

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. First, there was a LOT to like about the company: The market size was, and remains, huge. Both offered consumers a ton of convenience through their service. Most turned quickly to Instacart.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

SaaStr

NOVEMBER 6, 2019

If you talk to enough founders and marketers who have attempted to create a category, typically they’ll all say the same thing — it’s incredible when it works, but if you can take the blue pill and avoid it, you might save yourself the headache. Naturally, this can also lead to more market share and higher valuation multiples. .

Scale 126

Scale Sales Recruiting Marketplace as a Service Forecasting 126

Casey Accidental

OCTOBER 18, 2021

Product/market fit expansion: adding totally new products that create new value propositions e.g. Uber Eats. In Eventbrite’s case, the company was: Integrating the acquisition of Ticketfly to move up-market in a specific vertical and build an enterprise sales motion. Launching new SaaS products with its incubation arm.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

FastSpring

APRIL 3, 2025

Podcast Full Interview: Audio Listen online or find it on more podcast services. With over 15 years of marketing and communications experience, Rachel now channels her passion for people and the web into building strong personal brands for her clients. It’s part marketing because we have to get that personal brand out there.

Branding 100

Branding Social Media AI Search Outsourcing Services 100

SaaStr

JULY 11, 2019

Over the course of the next 10 years, the landscape in the market dramatically shifted, dramatically changed. First lesson learned, I truly believe that any product you are bringing to market, you need to have what I call BHAGs, big, hairy, audacious goals. The consumer literally changed overnight just right under our fingertips.

Scale 143

Scale Marketplace as a Service Sales Recruiting Scaling 143

Intercom, Inc.

NOVEMBER 14, 2019

That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

User Pilot

MAY 27, 2025

Use your background in developing digital products, encouraging collaboration on growth projects across departments, ensuring product quality, and demonstrating effective leadership to support Firefox’s growth. Strong team leadership: 5+ years of direct PM management experience. Image] Who would be the best fit for this job?

Management 52

Management Underperforming Technical Team Scale B2C 52

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Tom Tunguz

AUGUST 2, 2016

Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow. With customers coming to their (virtual) doorstep, these cloud companies are free to scale at their own pace, expanding sales and their reach in the marketplace.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

OpenView Labs

MAY 12, 2020

Despite these challenges, Notion has successfully built a unique brand and earned a loyal following, so I was delighted to have the chance to speak with their head of marketing, Camille Ricketts. Camille started out as a journalist at The Wall Street Journal , transitioned into marketing with Tesla and founded First Round Review.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

Sales Hacker

DECEMBER 9, 2021

These programs are cost-effective when compared to traditional drip or nurture marketing programs. Magnet marketing. Magnet marketing is the use of peer-centric best practices studies to engage buyers in moderated prospect meetings. Three-dimensional mail, gifting, and integrated digital marketing. Benchmarking.

Innovation 121

Innovation Development Marketplace as a Service Business 121

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. And this is pretty unique on the market. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. Rachel Hepworth: Introducing growth marketing to Slack. That just blows my mind. Here’s Rachel.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. And they’re working towards this goal by establishing thought leadership in the environmental space. They are actually moving more towards inbound marketing. Talvista: $199k ACV and $996k ARR.

Scale 131

Scale Outsourcing Services Sales Technical Review 131

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

SEPTEMBER 3, 2019

At LendUp, it was because we were in the subprime lending space and we were trying to not screw people over, unlike the rest of the market. So to illustrate this, I want to talk about getting deep product/market fit, and specifically one story of a founder that I admire by the name of Parker Conrad that he has told in the past.

Acquisition 162

Acquisition Software Review Payment Methods Marketplace as a Service 162

Chart Mogul

MAY 7, 2020

Adding their name to your CRM or marketing automation program’s round-robin lead assignment mechanism. Answer questions new salespeople have about the company, its products/services, and its position in the marketplace. In this case, a mentor from marketing, leadership, or product may be more appropriate.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. I love the guy.

Scale 63

Scale VP of Engineering Outsourcing Services Enterprise 63

Sales Hacker

MARCH 7, 2022

There are important relationships that exist between sales, marketing, and finance professionals. Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own. Success in sales leadership looks a bit different.

Technical Review 108

Technical Review Sales Marketplace as a Service Banking 108

Sales Hacker

JUNE 20, 2022

In a recession, there will be a lot of “noise” in the media and marketplace. Recessions are times when you must have an elevated view of yourself and the value of your products and services. Present a united leadership front. In a recession, sellers will also look to the whole leadership group (HR, Product, IT etc.)

Sales Hiring 112

Sales Hiring Strategy Sales Leadership 112

Intercom, Inc.

APRIL 4, 2019

The second stage is treating growth as top of funnel marketing and layering on sales to open up profitable yet harder to reach segments. Stripe hit the market with such force that they could rely on a high-velocity, bottom-up distribution engine to give them the kind of traction other startups could only dream of. What’s not to like?

Scale 162

Scale Sales Hiring Underperforming Technical Team Payment Services 162

Buffer Resources

NOVEMBER 12, 2021

Building Thought Leadership While other social channels are typically reserved for building your company’s brand, LinkedIn provides a unique opportunity for you to grow a personal following—that can, in turn, support your brand’s recognition. It won't take much time and it can go a long way!

Sales Recruiting 101

Sales Recruiting Social Media Business Marketplace as a Service 101

FastSpring

DECEMBER 18, 2018

Welcomed Key Executive Hires to the Leadership Team. This year we welcomed Sian Wang as CFO , Brian McTeague as VP of Revenue Operations, Sarah Bottorff as VP of Marketing, and Scott Herriman as SVP of Engineering. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level.

Marketplace as a Service 90

Marketplace as a Service Sales Hiring Scale Leadership 90

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 159

Payments Merchant Services Payment Solutions Payment Services 159